[Ubuntu-x-swat] [Bug 1247624] Re: [Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to work again

2014-05-18 Thread Mondane
1) With 12.04.0 the problem can also be reproduced.

2) The command gave this output:

A17
06/13/2007

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Title:
  [Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to
  work again

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[Ubuntu-x-swat] [Bug 1247624] Re: [Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to work again

2014-05-04 Thread Mondane
I updated the BIOS to A17, problem still exists. Do you need a new debug
log?

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Title:
  [Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to
  work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-22 Thread Mondane
Off course, this is what it says:

Dell Inspiron 6400

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
I ran apport-collect again with the 14.04 release image. No luck, the
error I mentioned earlies still occured. Only difference is the position
in UnicodeDecodeError:


UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27104: 
ordinal not in range(128)

In my earlier attempt, the position was 27066

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[Ubuntu-x-swat] [Bug 1247624] CurrentDmesg.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: CurrentDmesg.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091119/+files/CurrentDmesg.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] GconfCompiz.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: GconfCompiz.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091122/+files/GconfCompiz.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Lspci.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: Lspci.txt
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091124/+files/Lspci.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] LightdmLog.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: LightdmLog.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091123/+files/LightdmLog.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] DpkgLog.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: DpkgLog.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091121/+files/DpkgLog.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] BootLog.gz

2014-04-21 Thread Mondane
apport information

** Attachment added: BootLog.gz
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091118/+files/BootLog.gz

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Dependencies.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: Dependencies.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091120/+files/Dependencies.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
apport information

** Tags added: apport-collected compiz-0.9 precise referred-by-support
ubuntu

** Description changed:

  Ubuntu 13.10, release: 13.10
  xorg: Installed: 1:7.7+1ubuntu6
  
  Have you experienced just one lockup, or have you had a series of these 
lockups?
  - I had several lockups.
  
  If you've had several, how often does it occur? Every few hours? Once or 
twice a day? Couple times a week?
  - Couple times a week.
  
  When did you first notice it?
  - Around a year ago.
  
  Shortly after upgrading?
  - Can't remember, could be after the 12.10 upgrade.
  
  After updating?
  - Don't think so.
  
  After changing compositing (Desktop Effects) settings?
  - Never changed these.
  
  Under what conditions does it seem most likely to reproduce?
  - Undetermined, it happens during normal OS usage. It doesn't seem to happen 
when the laptop is idle.
  
  Only at boot time?
  - No, it can also happen after, let's say, several hours of working on the 
laptop.
  
  When resuming from suspend or hibernate?
  - I never suspend or hibernate the laptop.
  
  Only when using compositing (Unity, et al)
  Yes, it never happened when in a tty.
  
  When changing resolution or enabling/disabling monitors
  - I don't change the resolution or enable/disable monitors.
  
  When the screensaver (or power saving mode) kicks in
  - The laptop continues working properly when the screensaver or power saving 
mode kicks in.
  
  Visiting particular web pages or loading particular files
  - Not a particular web page, but it happens when I use FireFox, Google Chrome 
or Thunderbird.
  
  Switching between desktops
  - I never do this.
  
  When performing a specific sequence of actions (List them!)
  - I don't have a reproducable situation.
+ --- 
+ .tmp.unity.support.test.0:
+  
+ ApportVersion: 2.0.1-0ubuntu17.4
+ Architecture: i386
+ CasperVersion: 1.315.1
+ CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
+ CompositorRunning: compiz
+ DistUpgraded: Fresh install
+ DistroCodename: precise
+ DistroRelease: Ubuntu 12.04
+ DistroVariant: ubuntu
+ ExtraDebuggingInterest: Yes,
+ GraphicsCard:
+  Advanced Micro Devices [AMD] nee ATI M52 [Mobility Radeon X1300] [1002:7149] 
(prog-if 00 [VGA controller])
+Subsystem: Dell Device [1028:2003]
+ LiveMediaBuild: Ubuntu 12.04.3 LTS Precise Pangolin - Release i386 
(20130820.1)
+ MachineType: Dell Inc. MM061
+ MarkForUpload: True
+ Package: xorg 1:7.6+12ubuntu2
+ PackageArchitecture: i386
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true 
file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet 
splash -- maybe-ubiquity
+ ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
+ Tags:  precise ubuntu referred-by-support compiz-0.9
+ Uname: Linux 3.8.0-29-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ dmi.bios.date: 03/09/2006
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A03
+ dmi.board.name: 0XD720
+ dmi.board.vendor: Dell Inc.
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: 
dmi:bvnDellInc.:bvrA03:bd03/09/2006:svnDellInc.:pnMM061:pvr:rvnDellInc.:rn0XD720:rvr:cvnDellInc.:ct8:cvr:
+ dmi.product.name: MM061
+ dmi.sys.vendor: Dell Inc.
+ version.compiz: compiz 1:0.9.7.12-0ubuntu2
+ version.libdrm2: libdrm2 2.4.43-0ubuntu0.0.2
+ version.libgl1-mesa-dri: libgl1-mesa-dri N/A
+ version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
+ version.libgl1-mesa-glx: libgl1-mesa-glx N/A
+ version.xserver-xorg-core: xserver-xorg-core N/A
+ version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

** Attachment added: BootDmesg.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091117/+files/BootDmesg.txt

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Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Lsusb.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: Lsusb.txt
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091125/+files/Lsusb.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] ProcInterrupts.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: ProcInterrupts.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091127/+files/ProcInterrupts.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] UnitySupportTest.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: UnitySupportTest.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091131/+files/UnitySupportTest.txt

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Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] ProcModules.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: ProcModules.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091128/+files/ProcModules.txt

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Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
Previous apport information was made with Ubuntu 32bit 12.04.3 LTS.

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Xrandr.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: Xrandr.txt
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091134/+files/Xrandr.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] UdevLog.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: UdevLog.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091130/+files/UdevLog.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] ProcCpuinfo.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: ProcCpuinfo.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091126/+files/ProcCpuinfo.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] XorgLog.gz

2014-04-21 Thread Mondane
apport information

** Attachment added: XorgLog.gz
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091132/+files/XorgLog.gz

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] XorgLogOld.gz

2014-04-21 Thread Mondane
apport information

** Attachment added: XorgLogOld.gz
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091133/+files/XorgLogOld.gz

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] xdpyinfo.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: xdpyinfo.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091135/+files/xdpyinfo.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] UdevDb.txt

2014-04-21 Thread Mondane
apport information

** Attachment added: UdevDb.txt
   https://bugs.launchpad.net/bugs/1247624/+attachment/4091129/+files/UdevDb.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-02-04 Thread Mondane
I tried running apport-collect a few more times using a 14.04 daily
image, but keep getting these errors:

ubuntu@ubuntu:~$ apport-collect -p xorg 1247624
cat: /var/log/lightdm/x-0-greeter.log: No such file or directory
cat: /var/log/lightdm/x-0-greeter.log.old: No such file or directory
ERROR: hook /usr/share/apport/package-hooks/source_xorg.py crashed:
Traceback (most recent call last):
  File /usr/lib/python2.7/dist-packages/apport/report.py, line 197, in 
_run_hook
symb['add_info'](report, ui)
  File /usr/share/apport/package-hooks/source_xorg.py, line 683, in add_info
attach_3d_info(report, ui)
  File /usr/share/apport/package-hooks/source_xorg.py, line 406, in 
attach_3d_info
xorglog = xorglog.encode('utf-8')
UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27066: 
ordinal not in range(128)
Traceback (most recent call last):
  File /usr/share/apport/apport-gtk, line 594, in module
app.run_argv()
  File /usr/lib/python2.7/dist-packages/apport/ui.py, line 674, in run_argv
return self.run_update_report()
  File /usr/lib/python2.7/dist-packages/apport/ui.py, line 594, in 
run_update_report
attachment_comment='apport information')
  File /usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py, 
line 370, in update
report.write_mime(mime, skip_keys=skip_keys)
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 507, in 
write_mime
attach_value = CompressedValue(v, k).gzipvalue
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 44, in 
__init__
self.set_value(value)
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 50, in 
set_value
gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File /usr/lib/python2.7/gzip.py, line 136, in __init__
self._write_gzip_header()
  File /usr/lib/python2.7/gzip.py, line 181, in _write_gzip_header
self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

Do you have a solution so I can generate and send the bug report?
NB I needed to do 'sudo apt-get update  sudo apt-get install python-apport' 
first.

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-02-04 Thread Mondane
PS This is with the following daily image: 
casper-uuid-generic: 2eb9e1a7-fd15-4a66-b908-7d4be96a70a3
Ubuntu 14.04 LTS Trusty Tahr - Alpha i386 (20140130)

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-25 Thread Mondane
Well, using these steps to reproduce with a live CD, I went all the way
back to 12.0.4.3 LTS. Same thing happened. Since I know for a fact that
version worked properly for at least a year, I sadly conclude some
hardware part must have died.

Unless you want me to do more debugging, you can close this ticket.

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-25 Thread Mondane
Just out of curiosity, I also tried 11.10, same problem persists. I'm
pretty sure it's a hardware problem now.

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-23 Thread Mondane
Just tested and the problem still occurs. I ran the command you gave,
but I don't know if files are uploaded. The python script showed errors
in the terminal.

Incidentally, I found steps which have reproduced the problem 10 out of
10 times:

- open dash
- search for 'term'
- start the 'Terminal'
- enter the following command: 'dmesg | less'
- scroll the text using the cursor keys
- within a few lines scrolled, the screen goes black

Could it have something to do with the Terminal being partial
transparent and there is a regression in that part of the driver.

NB The live version I tested:

Ubuntu 14.04 LTS Trusty Tahr - Alpha i386 (20140123)
casper-uuid-generic: 48ace7dd-f966-41f6-95c0-f0ccca67ce91

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-22 Thread Mondane
The problem is still there, just happened after playing 1 minute with
the interface after login. All updates are installed.

Can I test the ISO when running as live CD or must I reinstall the
laptop and can I replace REPLACE-WITH-BUG-NUMBER with anything?

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-22 Thread Mondane
DMESG output just after when the black screen occured, see the lines
starting with 400.00 and above.

** Attachment added: dmesg output
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3954669/+files/20142201_dmesg-after-black-screen.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] [NEW] Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
Public bug reported:

Ubuntu 13.10, release: 13.10
xorg: Installed: 1:7.7+1ubuntu6

Have you experienced just one lockup, or have you had a series of these lockups?
- I had several lockups.

If you've had several, how often does it occur? Every few hours? Once or twice 
a day? Couple times a week?
- Couple times a week.

When did you first notice it?
- Around a year ago.

Shortly after upgrading?
- Can't remember, could be after the 12.10 upgrade.

After updating?
- Don't think so.

After changing compositing (Desktop Effects) settings?
- Never changed these.

Under what conditions does it seem most likely to reproduce?
- Undetermined, it happens during normal OS usage. It doesn't seem to happen 
when the laptop is idle.

Only at boot time?
- No, it can also happen after, let's say, several hours of working on the 
laptop.

When resuming from suspend or hibernate?
- I never suspend or hibernate the laptop.

Only when using compositing (Unity, et al)
Yes, it never happened when in a tty.

When changing resolution or enabling/disabling monitors
- I don't change the resolution or enable/disable monitors.

When the screensaver (or power saving mode) kicks in
- The laptop continues working properly when the screensaver or power saving 
mode kicks in.

Visiting particular web pages or loading particular files
- Not a particular web page, but it happens when I use FireFox, Google Chrome 
or Thunderbird.

Switching between desktops
- I never do this.

When performing a specific sequence of actions (List them!)
- I don't have a reproducable situation.

** Affects: xorg (Ubuntu)
 Importance: Undecided
 Status: New

** Attachment added: dmesg output
   https://bugs.launchpad.net/bugs/1247624/+attachment/3899201/+files/dmesg.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: Xorg at time of GPU lockup
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899202/+files/Xorg.0.log

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: good regdump using avivotool
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899222/+files/avivotool_regdump_good.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: good regdump using regmatch
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899224/+files/regmatch_regdump_good.txt

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: broken regdump using avivotool
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899221/+files/avivotool_regdump_broke.txt

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
Steps on https://wiki.ubuntu.com/X/Troubleshooting/Freeze are followed.

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: broken regdump using regmatch
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899223/+files/regmatch_regdump_broke.txt

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[Ubuntu-x-swat] [Bug 741930] Re: [natty] nvidia binary packages for older cards - dependencies not met

2011-07-06 Thread Mondane
Will this bug be addressed in 11.10 ?

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  [natty] nvidia binary packages for older cards - dependencies not met

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