Public bug reported: I just received a new Dell XPS 13 7390 laptop. With factory preinstalled Ubuntu Linux 18.04 LTS and the Dell OEM kernel, graphics was severely distorted. The display would constantly flicker with areas of the display staying black or showing patterns of square color blocks.
Booting in recovery mode worked, though and I was able to install all updates for preinstalled 18.04 LTS with the OEM kernel. Problems in non- recovery mode persisted after installing all updates. I then updated to Ubuntu 19.04 and changed to "generic" linux kernel image without success: Problem persisted, only recovery mode was usable. I updated once more to 19.10 again without any success. >From the perhaps related bug #1849947 I tried latest drm-tip kernel from https://kernel.ubuntu.com/~kernel-ppa/mainline/ drm-tip kernel solves the issue for first boot, but after resuming from suspend, the same issues display issues occur. Kernel images I tried: - linux-image-4.15.0-1065-oem - on Ubuntu 18.04 LTS, corrupted graphics output without "nomodeset" - linux-image-5.0.0-37-generic - on Ubuntu 19.04, corrupted graphics output without "nomodeset" - linux-image-5.3.0-24-generic - on Ubuntu 19.10, corrupted graphics output without "nomodeset" - linux-image-unsigned-5.4.0-994-generic - on Ubuntu 19.10, corrupted graphics output after resuming from suspend ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: xorg 1:7.7+19ubuntu12 Uname: Linux 5.4.0-994-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sun Dec 8 18:51:15 2019 DistUpgraded: 2019-12-07 22:36:44,841 ERROR got error from PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to execute child process “./xorg_fix_proprietary.py” (No such file or directory) (8)) DistributionChannelDescriptor: # This is the distribution channel descriptor for the OEM CDs # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-bionic-amd64-20180608-47+beaver-three-eyed-raven+X92 DistroCodename: eoan DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:0962] InstallationDate: Installed on 2019-11-25 (13 days ago) InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20180608-09:38 MachineType: Dell Inc. XPS 13 7390 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-994-generic root=UUID=45745b59-5aff-4246-94d2-34fe9ae5012f ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display UpgradeStatus: Upgraded to eoan on 2019-12-07 (0 days ago) dmi.bios.date: 11/08/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.1 dmi.board.name: 0G2D0W dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.1:bd11/08/2019:svnDellInc.:pnXPS137390:pvr:rvnDellInc.:rn0G2D0W:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 7390 dmi.product.sku: 0962 dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.99-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.1-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.1-1ubuntu1 version.xserver-xorg-core: xserver-xorg-core 2:1.20.5+git20191008-0ubuntu1 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-1ubuntu1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20190815-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug corruption eoan third-party-packages ubuntu ** Attachment added: "Picture taken after booting linux-image-5.3.0-24-generic kernel on Ubuntu 19.10" https://bugs.launchpad.net/bugs/1855608/+attachment/5310765/+files/IMG_20191208_181821455.jpg -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1855608 Title: Dell XPS 13 7390 screen corruption in 18.04 LTS, 19.04 and 19.10 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1855608/+subscriptions _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
