[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-22 Thread Mondane
Off course, this is what it says:

Dell Inspiron 6400

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
I ran apport-collect again with the 14.04 release image. No luck, the
error I mentioned earlies still occured. Only difference is the position
in UnicodeDecodeError:


UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27104: 
ordinal not in range(128)

In my earlier attempt, the position was 27066

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Christopher M. Penalver
Mondane, you could always try a different release version (ex. Precise)
via http://releases.ubuntu.com/ .

** Tags added: saucy

** Changed in: xserver-xorg-video-ati (Ubuntu)
   Status: Incomplete = New

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
apport information

** Tags added: apport-collected compiz-0.9 precise referred-by-support
ubuntu

** Description changed:

  Ubuntu 13.10, release: 13.10
  xorg: Installed: 1:7.7+1ubuntu6
  
  Have you experienced just one lockup, or have you had a series of these 
lockups?
  - I had several lockups.
  
  If you've had several, how often does it occur? Every few hours? Once or 
twice a day? Couple times a week?
  - Couple times a week.
  
  When did you first notice it?
  - Around a year ago.
  
  Shortly after upgrading?
  - Can't remember, could be after the 12.10 upgrade.
  
  After updating?
  - Don't think so.
  
  After changing compositing (Desktop Effects) settings?
  - Never changed these.
  
  Under what conditions does it seem most likely to reproduce?
  - Undetermined, it happens during normal OS usage. It doesn't seem to happen 
when the laptop is idle.
  
  Only at boot time?
  - No, it can also happen after, let's say, several hours of working on the 
laptop.
  
  When resuming from suspend or hibernate?
  - I never suspend or hibernate the laptop.
  
  Only when using compositing (Unity, et al)
  Yes, it never happened when in a tty.
  
  When changing resolution or enabling/disabling monitors
  - I don't change the resolution or enable/disable monitors.
  
  When the screensaver (or power saving mode) kicks in
  - The laptop continues working properly when the screensaver or power saving 
mode kicks in.
  
  Visiting particular web pages or loading particular files
  - Not a particular web page, but it happens when I use FireFox, Google Chrome 
or Thunderbird.
  
  Switching between desktops
  - I never do this.
  
  When performing a specific sequence of actions (List them!)
  - I don't have a reproducable situation.
+ --- 
+ .tmp.unity.support.test.0:
+  
+ ApportVersion: 2.0.1-0ubuntu17.4
+ Architecture: i386
+ CasperVersion: 1.315.1
+ CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
+ CompositorRunning: compiz
+ DistUpgraded: Fresh install
+ DistroCodename: precise
+ DistroRelease: Ubuntu 12.04
+ DistroVariant: ubuntu
+ ExtraDebuggingInterest: Yes,
+ GraphicsCard:
+  Advanced Micro Devices [AMD] nee ATI M52 [Mobility Radeon X1300] [1002:7149] 
(prog-if 00 [VGA controller])
+Subsystem: Dell Device [1028:2003]
+ LiveMediaBuild: Ubuntu 12.04.3 LTS Precise Pangolin - Release i386 
(20130820.1)
+ MachineType: Dell Inc. MM061
+ MarkForUpload: True
+ Package: xorg 1:7.6+12ubuntu2
+ PackageArchitecture: i386
+ ProcEnviron:
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true 
file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet 
splash -- maybe-ubiquity
+ ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
+ Tags:  precise ubuntu referred-by-support compiz-0.9
+ Uname: Linux 3.8.0-29-generic i686
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups:
+  
+ dmi.bios.date: 03/09/2006
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: A03
+ dmi.board.name: 0XD720
+ dmi.board.vendor: Dell Inc.
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: 
dmi:bvnDellInc.:bvrA03:bd03/09/2006:svnDellInc.:pnMM061:pvr:rvnDellInc.:rn0XD720:rvr:cvnDellInc.:ct8:cvr:
+ dmi.product.name: MM061
+ dmi.sys.vendor: Dell Inc.
+ version.compiz: compiz 1:0.9.7.12-0ubuntu2
+ version.libdrm2: libdrm2 2.4.43-0ubuntu0.0.2
+ version.libgl1-mesa-dri: libgl1-mesa-dri N/A
+ version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
+ version.libgl1-mesa-glx: libgl1-mesa-glx N/A
+ version.xserver-xorg-core: xserver-xorg-core N/A
+ version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
+ version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
+ version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
+ version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

** Attachment added: BootDmesg.txt
   
https://bugs.launchpad.net/bugs/1247624/+attachment/4091117/+files/BootDmesg.txt

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Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Mondane
Previous apport information was made with Ubuntu 32bit 12.04.3 LTS.

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-21 Thread Christopher M. Penalver
Mondane, could you please provide the full computer model as noted on
the sticker (Ex. Dell Latitude E6410)?

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-06 Thread Christopher M. Penalver
Mondane, the apport-collect issue would appear to not be something you
did wrong. Would you mind attempting it again via
http://cdimage.ubuntu.com/daily-live/current/ and see if you may now
apport-collect?


** Changed in: xserver-xorg-video-ati (Ubuntu)
   Status: Expired = Incomplete

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-04-05 Thread Launchpad Bug Tracker
[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no
activity for 60 days.]

** Changed in: xserver-xorg-video-ati (Ubuntu)
   Status: Incomplete = Expired

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-02-04 Thread Mondane
I tried running apport-collect a few more times using a 14.04 daily
image, but keep getting these errors:

ubuntu@ubuntu:~$ apport-collect -p xorg 1247624
cat: /var/log/lightdm/x-0-greeter.log: No such file or directory
cat: /var/log/lightdm/x-0-greeter.log.old: No such file or directory
ERROR: hook /usr/share/apport/package-hooks/source_xorg.py crashed:
Traceback (most recent call last):
  File /usr/lib/python2.7/dist-packages/apport/report.py, line 197, in 
_run_hook
symb['add_info'](report, ui)
  File /usr/share/apport/package-hooks/source_xorg.py, line 683, in add_info
attach_3d_info(report, ui)
  File /usr/share/apport/package-hooks/source_xorg.py, line 406, in 
attach_3d_info
xorglog = xorglog.encode('utf-8')
UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27066: 
ordinal not in range(128)
Traceback (most recent call last):
  File /usr/share/apport/apport-gtk, line 594, in module
app.run_argv()
  File /usr/lib/python2.7/dist-packages/apport/ui.py, line 674, in run_argv
return self.run_update_report()
  File /usr/lib/python2.7/dist-packages/apport/ui.py, line 594, in 
run_update_report
attachment_comment='apport information')
  File /usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py, 
line 370, in update
report.write_mime(mime, skip_keys=skip_keys)
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 507, in 
write_mime
attach_value = CompressedValue(v, k).gzipvalue
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 44, in 
__init__
self.set_value(value)
  File /usr/lib/python2.7/dist-packages/problem_report.py, line 50, in 
set_value
gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File /usr/lib/python2.7/gzip.py, line 136, in __init__
self._write_gzip_header()
  File /usr/lib/python2.7/gzip.py, line 181, in _write_gzip_header
self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

Do you have a solution so I can generate and send the bug report?
NB I needed to do 'sudo apt-get update  sudo apt-get install python-apport' 
first.

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  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-02-04 Thread Mondane
PS This is with the following daily image: 
casper-uuid-generic: 2eb9e1a7-fd15-4a66-b908-7d4be96a70a3
Ubuntu 14.04 LTS Trusty Tahr - Alpha i386 (20140130)

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-29 Thread Maarten Lankhorst
** Package changed: xorg (Ubuntu) = xserver-xorg-video-ati (Ubuntu)

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-25 Thread Mondane
Well, using these steps to reproduce with a live CD, I went all the way
back to 12.0.4.3 LTS. Same thing happened. Since I know for a fact that
version worked properly for at least a year, I sadly conclude some
hardware part must have died.

Unless you want me to do more debugging, you can close this ticket.

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-25 Thread Mondane
Just out of curiosity, I also tried 11.10, same problem persists. I'm
pretty sure it's a hardware problem now.

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-25 Thread Christopher M. Penalver
** Tags added: needs-apport-collect trusty

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-23 Thread Mondane
Just tested and the problem still occurs. I ran the command you gave,
but I don't know if files are uploaded. The python script showed errors
in the terminal.

Incidentally, I found steps which have reproduced the problem 10 out of
10 times:

- open dash
- search for 'term'
- start the 'Terminal'
- enter the following command: 'dmesg | less'
- scroll the text using the cursor keys
- within a few lines scrolled, the screen goes black

Could it have something to do with the Terminal being partial
transparent and there is a regression in that part of the driver.

NB The live version I tested:

Ubuntu 14.04 LTS Trusty Tahr - Alpha i386 (20140123)
casper-uuid-generic: 48ace7dd-f966-41f6-95c0-f0ccca67ce91

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-22 Thread Mondane
The problem is still there, just happened after playing 1 minute with
the interface after login. All updates are installed.

Can I test the ISO when running as live CD or must I reinstall the
laptop and can I replace REPLACE-WITH-BUG-NUMBER with anything?

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-22 Thread Mondane
DMESG output just after when the black screen occured, see the lines
starting with 400.00 and above.

** Attachment added: dmesg output
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3954669/+files/20142201_dmesg-after-black-screen.txt

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-22 Thread Christopher M. Penalver
Mondane, live environment would be fine for now. You would need to run
the following in it:

apport-collect -p xorg 1247624

Please ensure you have xdiagnose installed, and that you click the Yes
button for attaching additional debugging information.

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2014-01-05 Thread Christopher M. Penalver
Mondane, this bug was reported a while ago and there hasn't been any
activity in it recently. We were wondering if this is still an issue? If
so, could you please test for this with the latest development release
of Ubuntu? ISO images are available from http://cdimage.ubuntu.com
/daily-live/current/ .

If it remains an issue, could you please run the following command in
the development release from a Terminal
(Applications-Accessories-Terminal), as it will automatically gather
and attach updated debug information to this report:

apport-collect -p xorg REPLACE-WITH-BUG-NUMBER

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: xorg (Ubuntu)
   Importance: Undecided = Medium

** Changed in: xorg (Ubuntu)
   Status: New = Incomplete

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: Xorg at time of GPU lockup
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899202/+files/Xorg.0.log

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: good regdump using avivotool
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899222/+files/avivotool_regdump_good.txt

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https://bugs.launchpad.net/bugs/1247624

Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: good regdump using regmatch
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899224/+files/regmatch_regdump_good.txt

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You received this bug notification because you are a member of Ubuntu-X,
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https://bugs.launchpad.net/bugs/1247624

Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: broken regdump using avivotool
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899221/+files/avivotool_regdump_broke.txt

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https://bugs.launchpad.net/bugs/1247624

Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
Steps on https://wiki.ubuntu.com/X/Troubleshooting/Freeze are followed.

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https://bugs.launchpad.net/bugs/1247624

Title:
  Laptop screen is turned off, needs shutdown to work again

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[Ubuntu-x-swat] [Bug 1247624] Re: Laptop screen is turned off, needs shutdown to work again

2013-11-03 Thread Mondane
** Attachment added: broken regdump using regmatch
   
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+attachment/3899223/+files/regmatch_regdump_broke.txt

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You received this bug notification because you are a member of Ubuntu-X,
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https://bugs.launchpad.net/bugs/1247624

Title:
  Laptop screen is turned off, needs shutdown to work again

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https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1247624/+subscriptions

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