[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
16.04 is EOL, if you can reproduce on a newer release, please open a new bug, thanks ** Changed in: xorg-server-hwe-16.04 (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg-server-hwe-16.04 in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server-hwe-16.04/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: xorg-server-hwe-16.04 (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg-server-hwe-16.04 in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server-hwe-16.04/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Mario, Your Xorg crashes for that whoopsie ID over the past 8 months or so are all one of three different crashes. What they all have in common is that they are in xorg-server-hwe-16.04 only, and are not retraceable/debuggable :( If you can, please try upgrading to Ubuntu 18.04 and tell us if that improves the situation. https://errors.ubuntu.com/bucket/?id=failed%3A/usr/lib/xorg/Xorg%3A6%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B35428%3A/lib/x86_64-linux- gnu/libc-2.23.so%2B3702a%3A/usr/lib/xorg/Xorg%2B1b892a%3A/usr/lib/xorg/Xorg%2B972bc%3A/usr/lib/xorg/Xorg%2B1be502%3A/usr/lib/xorg/Xorg%2B1bf33d%3A/usr/lib/xorg/Xorg%2B1b5bde%3A/usr/lib/xorg/modules/drivers/modesetting_drv.so%2Ba2d5%3A/usr/lib/xorg/Xorg%2B58def%3A/usr/lib/xorg/Xorg%2B1af6c3%3A/usr/lib/xorg/Xorg%2B540c1%3A/usr/lib/xorg/Xorg%2B583b8%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B20830%3A/usr/lib/xorg/Xorg%2B42329 https://errors.ubuntu.com/bucket/?id=failed%3A/usr/lib/xorg/Xorg%3A6%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B35428%3A/lib/x86_64-linux- gnu/libc-2.23.so%2B3702a%3A/usr/lib/xorg/Xorg%2B1b859e%3A/usr/lib/xorg/Xorg%2B972bc%3A/usr/lib/xorg/Xorg%2B1be172%3A/usr/lib/xorg/Xorg%2B1befad%3A/usr/lib/xorg/Xorg%2B1b584e%3A/usr/lib/xorg/modules/drivers/modesetting_drv.so%2Ba255%3A/usr/lib/xorg/Xorg%2B58def%3A/usr/lib/xorg/Xorg%2B1af343%3A/usr/lib/xorg/Xorg%2B540c1%3A/usr/lib/xorg/Xorg%2B583b8%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B20830%3A/usr/lib/xorg/Xorg%2B42329 https://errors.ubuntu.com/bucket/?id=failed%3A/usr/lib/xorg/Xorg%3A6%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B35428%3A/lib/x86_64-linux- gnu/libc-2.23.so%2B3702a%3A/usr/lib/xorg/Xorg%2B1b892a%3A/usr/lib/xorg/Xorg%2B972bc%3A/usr/lib/xorg/Xorg%2B1be502%3A/usr/lib/xorg/Xorg%2B1bf33d%3A/usr/lib/xorg/Xorg%2B1b5bde%3A/usr/lib/xorg/modules/drivers/radeon_drv.so%2B49037%3A/usr/lib/xorg/modules/drivers/radeon_drv.so%2B49653%3A/usr/lib/xorg/modules/drivers/radeon_drv.so%2B4b0d8%3A/usr/lib/xorg/Xorg%2B58def%3A/usr/lib/xorg/Xorg%2B1af6c3%3A/usr/lib/xorg/Xorg%2B540c1%3A/usr/lib/xorg/Xorg%2B583b8%3A/lib/x86_64 -linux-gnu/libc-2.23.so%2B20830 ** Tags added: radeon -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg-server-hwe-16.04 in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server-hwe-16.04/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
** Changed in: xorg (Ubuntu) Status: Expired => New ** Package changed: xorg (Ubuntu) => xorg-server-hwe-16.04 (Ubuntu) -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server-hwe-16.04/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
[Expired for xorg (Ubuntu) because there has been no activity for 60 days.] ** Changed in: xorg (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
A) sudo cat /var/lib/whoopsie/whoopsie-id 126a6c719bcce7c3ad86f82dbca39dc81524233531d72481f4d5a2a4f2fac31510f8ea9e7daf5748cbe4667770413d4cc3e5644d79f968c0df829149ea1011b5 B) At the moment it is not possible to reinstall Ubuntu. I'm able to work more less fine as is, with the issue occurring. When I upgrade I'll check. -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Mario Costa: A) Could you please provide the result of the following terminal command: sudo cat /var/lib/whoopsie/whoopsie-id B) To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the result? ** Changed in: xorg (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
** Changed in: xorg (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Since I've reinstalled the ubuntu 16.04, the problem persists, but the kernel parameter (radeon.runpm=0) is no longer present. I'll provide another log dump, when as soon as the problem occurs again. mc -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
1) ``` $ls -la /var/crash/ total 8080 drwxrwsrwt 2 root whoopsie4096 Jun 7 01:30 . drwxr-xr-x 14 root root4096 Ago 1 2017 .. -rwxrwxrwx 1 root whoopsie 0 Jun 7 01:17 .lock -rw-r- 1 root whoopsie 8265453 Jun 7 01:28 _usr_lib_xorg_Xorg.0.crash -rw-r--r-- 1 root whoopsie 0 Jun 7 01:30 _usr_lib_xorg_Xorg.0.upload -rw--- 1 whoopsie whoopsie 0 Jun 7 01:30 _usr_lib_xorg_Xorg.0.uploaded ``` 2) I've probably added id, when trying to disable the graphic card, to use only one, as when trying to fix it came across some threads suggesting that (e.g. https://askubuntu.com/questions/771562/16-04 -power-off-discrete-graphics-ati-amd). (I'll test removing this later on the day). 3) Dell U2715H (REV A01, 2015) (http://accessories.ap.dell.com/sna/productdetail.aspx?c=hk=en=bsd=hkbsd1=210-ADSZ) 4) DisplayPort-to-DisplayPort (pc DisplayPort-MiniDisplayPort monitor) 5) No, it crashes. 6) Both, no difference. I start the laptop, from cold boot, first login screen displays properly in both monitors cloning the display. Afterwards I try to login and when setting new settings starts crashing repeatedly, trying to restart the xserver (as it seems). -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Mario Costa: 1) Please provide the output of the following terminal command (not manually attach anything found): ls -la /var/crash 2) As per your Bug Description, you are using the non-default kernel parameter: radeon.runpm=0 Could you please advise to if this is required to use? Also, if you remove it, does the crash still happen? 3) As per the sticker of the monitor itself (not from the Bug Description, or the result of a terminal command), could you please provide the full monitor manufacturer and model? 4) How are you connecting the monitor to the computer, via DisplayPort- to-DisplayPort cable, DisplayPort-to-HDMI cable, dongle/adapter, etc.? 5) If you keep the external monitor disconnected from the computer on boot up, and after login then plug it in does this provide a WORKAROUND? 6) Does the crash only happen after coming up from a cold boot, only after resuming from suspend, etc.? ** Changed in: xorg (Ubuntu) Importance: Low => Medium -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
** Tags removed: bios-outdated-1.44 ** Tags added: latest-bios-1.44 -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Hi, thanks for you promptly response, unfortunately only now I had the time to check the things above. The HWE is the latest: ``` ~$ sudo apt-get install --install-recommends linux-generic-hwe-16.04 xserver-xorg-hwe-16.04 Reading package lists... Done Building dependency tree Reading state information... Done linux-generic-hwe-16.04 is already the newest version (4.13.0.43.62). xserver-xorg-hwe-16.04 is already the newest version (1:7.7+16ubuntu3~16.04.1). The following packages were automatically installed and are no longer required: dkms libllvm4.0 linux-headers-4.10.0-28 linux-headers-4.10.0-28-generic linux-image-4.10.0-28-generic linux-image-extra-4.10.0-28-generic Use 'sudo apt autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 23 not upgraded. ``` The the bios is now updated, but the issue persists. ``` atritoman@atritoman-HP-EliteBook-840-G1:~$ sudo dmidecode -t 0 # dmidecode 3.0 Getting SMBIOS data from sysfs. SMBIOS 2.7 present. Handle 0x000D, DMI type 0, 24 bytes BIOS Information Vendor: Hewlett-Packard Version: L71 Ver. 01.44 Release Date: 04/12/2018 Address: 0xF Runtime Size: 64 kB ROM Size: 8192 kB Characteristics: PCI is supported PC Card (PCMCIA) is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported EDD is supported Print screen service is supported (int 5h) 8042 keyboard services are supported (int 9h) Serial services are supported (int 14h) Printer services are supported (int 17h) ACPI is supported USB legacy is supported Smart battery is supported BIOS boot specification is supported Function key-initiated network boot is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 1.44 Firmware Revision: 21.89 ``` Meanwhile I had to reinstall ubuntu 16.04, its the default with Unity, same behavior. When I've started the newly reinstalled system, it seemed to work well, the dual display, after a reboot or two, it stoped working. The login screen works well and displays with dual display when I restart the laptop, but after I login it crashes, and it seems to restart the graphic environment/xserver maybe ... I can post some additional logs. -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Mario Costa: Your BIOS is outdated as per HP -> https://support.hp.com/us- en/drivers/selfservice/hp-elitebook-840-g1-notebook-pc/5405360 Also, you didn't respond to question 2). -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Honestly, I think it got worst at some point, after some update or after I changed from Unity to Gnome. Unfortunately I don't really have any additional info. Why do you "say" that the bios is outdated ? It is the last from the manufacturer, HP Elite Book 840 G1. ``` # dmidecode 3.0 Getting SMBIOS data from sysfs. SMBIOS 2.7 present. Handle 0x000D, DMI type 0, 24 bytes BIOS Information Vendor: Hewlett-Packard Version: L71 Ver. 01.39 Release Date: 09/26/2016 Address: 0xF Runtime Size: 64 kB ROM Size: 8192 kB Characteristics: PCI is supported PC Card (PCMCIA) is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported EDD is supported Print screen service is supported (int 5h) 8042 keyboard services are supported (int 9h) Serial services are supported (int 14h) Printer services are supported (int 17h) ACPI is supported USB legacy is supported Smart battery is supported BIOS boot specification is supported Function key-initiated network boot is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 1.39 Firmware Revision: 21.89 ``` Thanks, for your reply. -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
[Ubuntu-x-swat] [Bug 1771539] Re: Xorg crash
Mario Costa, thank you for reporting this and helping make Ubuntu better. Please advise to all of the following: 1) Is this something that started to happen after an update? If so, which and when precisely? 2) To see if this is already resolved in your release, could you please update your HWE stack as per https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise to the results? ** Tags added: bios-outdated-1.44 ** Changed in: xorg (Ubuntu) Importance: Undecided => Low ** Changed in: xorg (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1771539 Title: Xorg crash To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1771539/+subscriptions ___ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
