Re: [uknof] Technical contact at BT?

[Neil J. McRae]

Send me a note to neil.mc...@bt.com and I’ll get this request to the right 
folks.

Sent from my iPhone

> On 3 Dec 2019, at 15:19, Keith Mitchell  wrote:
> 
> You may also want to try asking this question on the "mailop" list.
> 
> Keith
> 
> 
>> On 12/3/19 8:05 AM, Robert Fitzgerald wrote:
>> 
>> I’m looking to speak with a technical contact at BT regarding an IP
>> range of ours being blocked on their mail servers. I have tried their
>> 1^st line support but they would only direct me to Premium Mail who
>> weren’t helpful as I’m not a customer. Our subscriber with the BT
>> account was told to speak to us, so here we are but I’m unsure how to
>> reach the relevant team within BT to get our subnet whitelisted. Can
>> anyone shed any light?
>> 
>> *Robert Fitzgerald* 
>> Network & Systems Manager
> 

Re: [uknof] Technical contact at BT?

[Keith Mitchell]

You may also want to try asking this question on the "mailop" list.

Keith


On 12/3/19 8:05 AM, Robert Fitzgerald wrote:

> I’m looking to speak with a technical contact at BT regarding an IP
> range of ours being blocked on their mail servers. I have tried their
> 1^st line support but they would only direct me to Premium Mail who
> weren’t helpful as I’m not a customer. Our subscriber with the BT
> account was told to speak to us, so here we are but I’m unsure how to
> reach the relevant team within BT to get our subnet whitelisted. Can
> anyone shed any light?
>
> *Robert Fitzgerald* 
> Network & Systems Manager

[uknof] Technical contact at BT?

[Robert Fitzgerald]

Hi all, I'm new around here. I work for a small FTTP ISP Box Broadband.

I'm looking to speak with a technical contact at BT regarding an IP range of 
ours being blocked on their mail servers. I have tried their 1st line support 
but they would only direct me to Premium Mail who weren't helpful as I'm not a 
customer. Our subscriber with the BT account was told to speak to us, so here 
we are but I'm unsure how to reach the relevant team within BT to get our 
subnet whitelisted. Can anyone shed any light?

The reason for the block we believe is because the subnet was previously used 
in the NY/USA region, we've updated everything I can think of to update to 
London/UK but I believe the BT systems are likely still thinking it's in the US 
and therefor blocking access.

Kind regards

Robert Fitzgerald
Network & Systems Manager
[Logo]

Box Broadband Ltd
t: 0330 113 0180
m: 07904 045 626
e: robert.fitzger...@boxbb.co.uk
www.boxbroadband.co.uk
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