*Hi All,*
*Please share the profile at arv...@idctechnologies.com <arv...@idctechnologies.com> * *Position: Lead Call Center Technology* *Location: Farmington Hills, MI * *Duration: 6-12 Months* Experience : 5-12 yrs.(not on higher side) Start date : ASAP Job Description: Profile is required to manage Aspect CCT applications. Client is ready to consider the profile who don't have Aspect experience, but Contact Center Experience is must. The role includes expertise in Aspect Call Center Technology solutions. Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams. Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application. Scope of Services:- The talent’s skill profile will include the following: • Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco and Avaya. • Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner •Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents) •Build and document Test Plan, Test Cases against requirements. •Good presentations skills, to support Client Manager for preparation of presentation deck. • Excellent communications skills written and verbal •Problem solving techniques •Effectively present technical information clearly and concisely •Documentation – Functional Specifications and Technical References. Please use the attached vendor tracker for submitting the profiles. *Thanks and Regards* *Arvind Nagar* *Email- **arv...@idctechnologies.com* <arv...@idctechnologies.com> *Direct-408-457-9381 Ext-4008 !! Gtalk- arvindnagar.777 !! Yahoo- * *arvindnagar951* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
