A new Job, ID: 22416 <http://www.ejobsville.com/display-job/22416/> was added at *eJobsVille.com - For the Best Tech Jobs in Town*<http://www.ejobsville.com>
*Title:* *SAP L1 application helpdesk Analyst* posted on 2013-08-19 09:05:28 *Job Description:* Skill SAP ABAP,Understanding/exposure of service desk/helpdesk operationLocationCleveland, OH Total Experience5 yrs. Max Salary$ DOE Per Hour Employment TypeContract Jobs (Temp/Consulting) Job Duration 12 monthsDomain Any *Job Requirements:* The candidate should have the following skills: • SAP technical knowhow in the area of ABAP. • Understanding/exposure of service desk/helpdesk operation • Excellent English communication skills with neutral accent is a MUST • Exposure to handling American customer for a couple of years in order to understand the cultural mindset of American customer is a must • Exposure to preliminary incident resolution process to achieve committed FCR (First Call resolution). • Experience in ITIL practices for Incident, Change and Problem Management – preferably with SAP Service Desk will be desirable. • Self-motivated and process oriented personnel with quick learning skills • Knowledge of HP service center will be an added advantage Key Responsibilities: • Service Desk associate would log, track and report tickets received through Web, Phone& email and would provide the first level of resolution (If possible) through KB/KEDB (Knowledge Base or Known Error Database) • To be the single point of contact for all SAP application related issues • Take active part in knowledge transition to gather all knowledge related to application process and service desk overview • Prepare and deliver all agreed transition related deliverables to ensure a seamless and effective transition achieving on time signoff from customer to enter steady state as per schedule. • Act as the first point of contact forSAP super users to give them first level support for SAP application technical issues • Create and enhance KEDB • Coordinate with offshore counterpart • Preparation and reporting of agreed service desk SLA metrics *Salary:* DOE *Click here to view full job descripton and apply*<http://www.ejobsville.com/display-job/22416/> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/groups/opt_out.
