Urgent Need : Sr Business Analyst with Genesys / Call Center National Exp in Merrimack, NH or Smithfield, RI and possibly Boston MA
Hi, Please send profiles to *rich...@svksystems.com* *Position: Sr Business Analyst with **Genesys / Call Center National Implementation EXP.* *Location: Merrimack, NH or Smithfield, RI and possibly Boston MA* *Duration : 12+ Months * *Interview process will be phone then either face to face or Skype depending on location.* *Business Analysts and Project Managers - Call Center National Implementation* *These positions can sit in Merrimack, NH or Smithfield, RI and possibly Boston also. * *Description:* This project involves the rollout of Genesys, a contact center platform, across all of Client’s Personal Investing Business Line. Basically, as a customer of Client, if you call their general customer service line, this would be the system that routes the calls to specific departments and the agents, whether it be Personal Investing, 401k/Net benefits, Institutional, etc. Client bought the software and will be customizing, creating and adding features (i.e. call routing, voice recognition, etc.) internally. They are looking to hire resources who have specific experience with large-scale national implementation of *call/contact center software*, with at least familiarity with *Genesys*. This would be from an analysis/project management perspective, not the actual hands on technical implementation from an infrastructure perspective. These positions can sit in Merrimack, NH or Smithfield, RI and possibly Boston also. The candidate will most likely need to travel occasionally between the three offices. The project is expected to last through at least the end of 2015 with extensions. Thanks *Richard* *IT Recruiter* *SVK Systems Inc* 11465, Johns Creek Parkway, Suite #180, Johns Creek, GA - 30097 *Contact:* 678-824-7780 | *Fax:* 404-601-9507 | *Email: *rich...@svksystems.com | *YIM / Gtalk*: *richard05svk* *Website*: www.svksystems.com *NOTE **:* If you do not want to receive email from me, please reply to this email with *REMOVE* in the subject. I deeply apologize for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
Urgent Need : Sr Business Analyst with Genesys / Call Center National Exp in Merrimack, NH or Smithfield, RI and possibly Boston MA
Hi, Hope you are doing great.!! This is Richard from SVK Systems. Please check the below requirement from one of our clients and let me know if you have any matching consultant for this position. Please send profiles to *rich...@svksystems.com* *Position: Sr Business Analyst with **Genesys / Call Center National Implementation EXP.* *Location: Merrimack, NH or Smithfield, RI and possibly Boston MA* *Duration : 12+ Months * *Interview process will be phone then either face to face or Skype depending on location.* *Business Analysts and Project Managers - Call Center National Implementation* *These positions can sit in Merrimack, NH or Smithfield, RI and possibly Boston also. * *Description:* This project involves the rollout of Genesys, a contact center platform, across all of Client’s Personal Investing Business Line. Basically, as a customer of Client, if you call their general customer service line, this would be the system that routes the calls to specific departments and the agents, whether it be Personal Investing, 401k/Net benefits, Institutional, etc. Client bought the software and will be customizing, creating and adding features (i.e. call routing, voice recognition, etc.) internally. They are looking to hire resources who have specific experience with large-scale national implementation of *call/contact center software*, with at least familiarity with *Genesys*. This would be from an analysis/project management perspective, not the actual hands on technical implementation from an infrastructure perspective. These positions can sit in Merrimack, NH or Smithfield, RI and possibly Boston also. The candidate will most likely need to travel occasionally between the three offices. The project is expected to last through at least the end of 2015 with extensions. Thanks *Richard* *IT Recruiter* *SVK Systems Inc* 11465, Johns Creek Parkway, Suite #180, Johns Creek, GA - 30097 *Contact:* 678-824-7780 | *Fax:* 404-601-9507 | *Email: *rich...@svksystems.com | *YIM / Gtalk*: *richard05svk* *Website*: www.svksystems.com *NOTE **:* If you do not want to receive email from me, please reply to this email with *REMOVE* in the subject. I deeply apologize for the inconvenience caused to you. -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
