Re: [libreoffice-users] LibreOffice Damaged

[Stephan Bergmann]

On 09/14/2015 01:20 PM, Stephan Bergmann wrote:

On 09/12/2015 12:13 AM, Taang Zomi wrote:

LibreOffice 4.4.4  -- Fatal Error
---
The program cannot be started.

The service manager is not available.

("premature end of file:///C:/Users/
Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")



This sounds like data on your hard disk got corrupted.  You can try and
remove the folder

   C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache

with all its content, and it should get resurrected on the next start of
LibreOffice.


(To be more precise, removing that folder loses all the extensions that 
are "Installed for current user" and requires you to re-install them. 
Another option should be to only remove the sub-folder



C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache\registry

and then manually in "Tools - Extension Manager..." re-enable all the 
extensions that are "Installed for current user" and which will have 
become disabled due to removing that sub-folder.)



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Re: [libreoffice-users] LibreOffice Damaged

[Stephan Bergmann]

On 09/12/2015 12:13 AM, Taang Zomi wrote:

LibreOffice 4.4.4  -- Fatal Error
---
The program cannot be started.

The service manager is not available.

("premature end of file:///C:/Users/
Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")


This sounds like data on your hard disk got corrupted.  You can try and 
remove the folder


  C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache

with all its content, and it should get resurrected on the next start of 
LibreOffice.  If you are lucky, it was just this one file that got 
corrupted (for whatever reason).


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Re: [libreoffice-users] LibreOffice Damaged

[Tom Davies]

Hi :)
Stephan Bergman's answer is a more precise and elegant version of the
re-name/reset the entire User Profile answers.  The Uno Cache is a
sub-sub-folder within the User Profile.

So, if you have already tried renaming/resetting the User Profile then you
have already done this.  If you haven't already tried renaming the entire
User Profile then Stephan's answer is a far more elegant answer and
therefore worth trying first.

Regards from
Tom :)


On 14 September 2015 at 12:38, Stephan Bergmann  wrote:

> On 09/14/2015 01:20 PM, Stephan Bergmann wrote:
>
>> On 09/12/2015 12:13 AM, Taang Zomi wrote:
>>
>>> LibreOffice 4.4.4  -- Fatal Error
>>> ---
>>> The program cannot be started.
>>>
>>> The service manager is not available.
>>>
>>> ("premature end of file:///C:/Users/
>>>
>>> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>>>
>>>
>> This sounds like data on your hard disk got corrupted.  You can try and
>> remove the folder
>>
>>C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache
>>
>> with all its content, and it should get resurrected on the next start of
>> LibreOffice.
>>
>
> (To be more precise, removing that folder loses all the extensions that
> are "Installed for current user" and requires you to re-install them.
> Another option should be to only remove the sub-folder
>
>
>
> C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache\registry
>
> and then manually in "Tools - Extension Manager..." re-enable all the
> extensions that are "Installed for current user" and which will have become
> disabled due to removing that sub-folder.)
>
>
>
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> deleted
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Re: [libreoffice-users] LibreOffice Damaged

[James E Lang]

My opinion is that renaming a folder (directory) is much safer than removing 
(deleting) it until a problem is fully resolved. That way you have the option 
to recover personal data (options, plugins, etc.) from the uncorrupted portion 
of the old before it's gone or to perform a post mortem analysis of the problem 
after you recover from it by comparing the old folder and the new to see what 
was corrupted.

I'm a Linux geek and a former mainframe systems programmer which might 
influence my opinion so YMMV. Don't let this paragraph derail the discussion of 
the problem.

-- 
Jim

-Original Message-
From: Stephan Bergmann <sberg...@redhat.com>
To: "LibreOffice, users" <users@global.libreoffice.org>
Cc: Taang Zomi <libreofficez...@gmail.com>, Thudik Zomi <thudikz...@gmail.com>
Sent: Mon, 14 Sep 2015 4:39
Subject: Re: [libreoffice-users] LibreOffice Damaged

On 09/14/2015 01:20 PM, Stephan Bergmann wrote:
> On 09/12/2015 12:13 AM, Taang Zomi wrote:
>> LibreOffice 4.4.4  -- Fatal Error
>> ---
>> The program cannot be started.
>>
>> The service manager is not available.
>>
>> ("premature end of file:///C:/Users/
>> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>>
>
> This sounds like data on your hard disk got corrupted.  You can try and
> remove the folder
>
>C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache
>
> with all its content, and it should get resurrected on the next start of
> LibreOffice.

(To be more precise, removing that folder loses all the extensions that 
are "Installed for current user" and requires you to re-install them. 
Another option should be to only remove the sub-folder

 
C:\Users\Taang\AppData\Roaminig\LibreOffice\4\user\uno_package\cache\registry

and then manually in "Tools - Extension Manager..." re-enable all the 
extensions that are "Installed for current user" and which will have 
become disabled due to removing that sub-folder.)


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Re: [libreoffice-users] LibreOffice Damaged

[Tim---Kracked_P_P---webmaster]

This is slightly off the topic . . . .
Is there any reason[s] why you have not upgraded to the free version of 
Win10 [Home or Pro]?

Or, are you satisfied with the tiled desktop in Win8.1?

Although Win10 does have its issues, same with Win8.x, it does have the 
tiles in the new version of its "Start Menu".


-

As for the install issue[s]. . . .

You should go to the "Programs and Features" section of the Control 
Panel and try to uninstall an version of LibreOffice that is listed.


Then deal with the removal/renaming of the LibreOffice folders for both 
4.4.x and 5.0.x [at main  folder level] that hold the User Profile and 
all the other info/files there.  This link will point you in the correct 
area of the system folder[s] where the LibreOffice folders are located.
https://wiki.documentfoundation.org/Documentation/UserProfile#Resetting_the_User-Profile 




Restart the computer.

Then download a new install file - 4.4.5 or the 5.0.x version. Install 
LibreOffice again.


This should give you a clean, and working, install of LibreOffice.

This process has worked for me with XP, Vista, and Win7.
I have no Win 8.x systems.
I am installing Win10 on most of my Win7 systems, when I have time and 
can dig the "spare systems" out of under-counter storage and set it up 
somewhere there is space of another system.




On 09/11/2015 06:13 PM, Taang Zomi wrote:

I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
not be used. I got a message:

==

LibreOffice 4.4.4  -- Fatal Error
---
The program cannot be started.

The service manager is not available.

("premature end of file:///C:/Users/
Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")

Start setup application to repair indtallation from CD, or the folder
containing the installation packages.

[OK]

==

I did not understand what the message meant.

Thinking that I could repair it, I went to the folder where I saved the
program, and I clicked the program twice.   When the the time came for
installation, I clicked "repair",  and it was successfully installed. But
when I clicked LibreOffice 4.4.4 twice,  the same message appeared.

Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
message, except for the heading, which changed to


LibreOffice 4.4.5  -- Fatal Error
LibreOffice 5.0.0  -- Fatal Error
LibreOffice 5.0..1 -- Fatal Error

How can I use my LibreOffice again? What do I need to do?

Sincerely,

Taang Zomi




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Re: [libreoffice-users] LibreOffice Damaged

[Luuk]

On 12-09-15 00:13, Taang Zomi wrote:

I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
not be used. I got a message:

==

LibreOffice 4.4.4  -- Fatal Error
---
The program cannot be started.

The service manager is not available.

("premature end of file:///C:/Users/
Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")

Start setup application to repair indtallation from CD, or the folder
containing the installation packages.

[OK]

==

I did not understand what the message meant.




You should proably 'Reset the User-Profile'.

How to do that is described here:
https://wiki.documentfoundation.org/Documentation/UserProfile#Resetting_the_User-Profile





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Re: [libreoffice-users] LibreOffice Damaged

[Tom Davies]

Hi :)
Renaming/resetting the User Profile seems to 'magically' fix a vast range
of problems that 'shouldn't' happen = so it's often a good thing to try
early on, especially since it's fairly easy to rename back to recover all
the settings, configs, galleries, Extensions/Add-ons and whatnot.

I'm not sure it would help in this case but this definitely qualifies as
something weird that shouldn't be happening so it's definitely worth a go!
:)

Have you also tried uninstalling LibreOffice and then shutdown the machine
and switch on again before reinstalling?  It is an old trick that used to
solve such problems, especially in Windows.  These days it's not quite so
effective because for many programs User Profiles are left untouched in the
uninstall but the act of uninstalling still does some other things that
might be useful.

My next step if those 2 things didn't seem to work would be to try "Revo
Uninstaller" to ensure that the registry and all other parts of the install
did get completely wiped out but these days the Windows Registry is
supposedly MUCH less flaky, in that way, than it used to be but still prone
to problems from "registry fix-it tools".

Another issue might be the hard-drive itself.  Under Linux i'd run a full
off-line "check disk/partition" and use maintenance tools to check the
drives "smart disk" status but i am not sure how to do any of that to any
of the current (post Win7) versions of Windows.


Also as i was one of the people Cc'd into the original message i was quite
happy to be Cc'd in.  There are various potential problems, as Joel hinted,
but for me the main problems were mitigated against by having the main User
Support Mailing List as the primary "To".  This meant that others were able
to respond and meant that i wasn't alone in being responsible for
answering.  I always prefer to answer on-list so that anyone can (and often
will) disagree and explain why - this means there is some level of "quality
control".

My answers tend to be very generic whereas many people on this list have
highly specific expertise so it's often the case that someone else can give
a better answer, or that my suggestion might "draw out" further responses
to pin-point/trouble-shoot a particular problem.

The team-work / competition of the mailing list often results in a better
level of answers suitable to a wide range of knowledge and experience on
the part of the user asking the questions.

Regards from
Tom :)



On 12 September 2015 at 08:52, Luuk  wrote:

> On 12-09-15 00:13, Taang Zomi wrote:
>
>> I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
>> repaired, and when I got it back, I found that my LibreOffice (4.4.4)
>> could
>> not be used. I got a message:
>>
>> ==
>>
>> LibreOffice 4.4.4  -- Fatal Error
>> ---
>> The program cannot be started.
>>
>> The service manager is not available.
>>
>> ("premature end of file:///C:/Users/
>>
>> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>>
>> Start setup application to repair indtallation from CD, or the folder
>> containing the installation packages.
>>
>> [OK]
>>
>> ==
>>
>> I did not understand what the message meant.
>>
>>
>>
> You should proably 'Reset the User-Profile'.
>
> How to do that is described here:
>
> https://wiki.documentfoundation.org/Documentation/UserProfile#Resetting_the_User-Profile
>
>
>
>
>
>
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> deleted
>

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Re: [libreoffice-users] LibreOffice Damaged

[Gabriele Ponzo]

You mentioned 4 LO versions. From what I know on Windows it's not possible
to install more than one unless you use a specific software which name i
can't recall at the moment.

So the question is: why do you have so many version installed? And how did
you install them?
Il 12/set/2015 00:15, "Taang Zomi"  ha scritto:

> I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
> repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
> not be used. I got a message:
>
> ==
>
> LibreOffice 4.4.4  -- Fatal Error
> ---
> The program cannot be started.
>
> The service manager is not available.
>
> ("premature end of file:///C:/Users/
>
> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>
> Start setup application to repair indtallation from CD, or the folder
> containing the installation packages.
>
> [OK]
>
> ==
>
> I did not understand what the message meant.
>
> Thinking that I could repair it, I went to the folder where I saved the
> program, and I clicked the program twice.   When the the time came for
> installation, I clicked "repair",  and it was successfully installed. But
> when I clicked LibreOffice 4.4.4 twice,  the same message appeared.
>
> Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
> message, except for the heading, which changed to
>
>
> LibreOffice 4.4.5  -- Fatal Error
> LibreOffice 5.0.0  -- Fatal Error
> LibreOffice 5.0..1 -- Fatal Error
>
> How can I use my LibreOffice again? What do I need to do?
>
> Sincerely,
>
> Taang Zomi
>
> --
> To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org
> Problems?
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> deleted
>

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[libreoffice-users] LibreOffice Damaged

[Taang Zomi]

I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
not be used. I got a message:

==

LibreOffice 4.4.4  -- Fatal Error
---
The program cannot be started.

The service manager is not available.

("premature end of file:///C:/Users/
Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")

Start setup application to repair indtallation from CD, or the folder
containing the installation packages.

[OK]

==

I did not understand what the message meant.

Thinking that I could repair it, I went to the folder where I saved the
program, and I clicked the program twice.   When the the time came for
installation, I clicked "repair",  and it was successfully installed. But
when I clicked LibreOffice 4.4.4 twice,  the same message appeared.

Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
message, except for the heading, which changed to


LibreOffice 4.4.5  -- Fatal Error
LibreOffice 5.0.0  -- Fatal Error
LibreOffice 5.0..1 -- Fatal Error

How can I use my LibreOffice again? What do I need to do?

Sincerely,

Taang Zomi

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Re: [libreoffice-users] LibreOffice Damaged

[Joel Madero]

Did you pay to have it repaired? If so, maybe take it back to that place
and say they corrupted your software and you need it fixed.

BTW - I'm not sure if I'm speaking out of line but it's generally a no-no
to cc individuals on list emails ;) Just because they've helped you before
does not imply that they want to be cc'ed every time you need help as then
it's almost as if they are your not-paid personal support system :-D

Just for future reference - again, maybe they don't mind at all, but
generally on mailing lists it's frowned upon to cc people unless they've
explicitly told you that it's okay.

Best,
Joel

On Fri, Sep 11, 2015 at 3:13 PM, Taang Zomi 
wrote:

> I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
> repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
> not be used. I got a message:
>
> ==
>
> LibreOffice 4.4.4  -- Fatal Error
> ---
> The program cannot be started.
>
> The service manager is not available.
>
> ("premature end of file:///C:/Users/
>
> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>
> Start setup application to repair indtallation from CD, or the folder
> containing the installation packages.
>
> [OK]
>
> ==
>
> I did not understand what the message meant.
>
> Thinking that I could repair it, I went to the folder where I saved the
> program, and I clicked the program twice.   When the the time came for
> installation, I clicked "repair",  and it was successfully installed. But
> when I clicked LibreOffice 4.4.4 twice,  the same message appeared.
>
> Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
> message, except for the heading, which changed to
>
>
> LibreOffice 4.4.5  -- Fatal Error
> LibreOffice 5.0.0  -- Fatal Error
> LibreOffice 5.0..1 -- Fatal Error
>
> How can I use my LibreOffice again? What do I need to do?
>
> Sincerely,
>
> Taang Zomi
>
> --
> To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org
> Problems?
> http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
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> List archive: http://listarchives.libreoffice.org/global/users/
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> deleted
>



-- 
*Joel Madero*
LibreOffice QA Volunteer
jmadero@gmail.com

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Fwd: [libreoffice-users] LibreOffice Damaged

[Taang Zomi]

I did not mamage to install all those versions. I downdoaded all those
versions, and when I was unable to install a version , I attempted to
install the next one. But as I said, I was not successful in installing any
one of them. I got that message.


-- Forwarded message --
From: Gabriele Ponzo <gpo...@gmail.com>

Date: Fri, Sep 11, 2015 at 6:56 PM
Subject: Re: [libreoffice-users] LibreOffice Damaged
To: Taang Zomi <libreofficez...@gmail.com>
Cc: Brian Barker <b.m.bar...@btinternet.com>, Tom Davies <tomc...@gmail.com>,
"LibreOffice, users" <users@global.libreoffice.org>, Thudik Zomi <
thudikz...@gmail.com>


You mentioned 4 LO versions. From what I know on Windows it's not possible
to install more than one unless you use a specific software which name i
can't recall at the moment.

So the question is: why do you have so many version installed? And how did
you install them?
Il 12/set/2015 00:15, "Taang Zomi" <libreofficez...@gmail.com> ha scritto:

> I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
> repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
> not be used. I got a message:
>
> ==
>
> LibreOffice 4.4.4  -- Fatal Error
> ---
> The program cannot be started.
>
> The service manager is not available.
>
> ("premature end of file:///C:/Users/
>
> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>
> Start setup application to repair indtallation from CD, or the folder
> containing the installation packages.
>
> [OK]
>
> ==
>
> I did not understand what the message meant.
>
> Thinking that I could repair it, I went to the folder where I saved the
> program, and I clicked the program twice.   When the the time came for
> installation, I clicked "repair",  and it was successfully installed. But
> when I clicked LibreOffice 4.4.4 twice,  the same message appeared.
>
> Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
> message, except for the heading, which changed to
>
>
> LibreOffice 4.4.5  -- Fatal Error
> LibreOffice 5.0.0  -- Fatal Error
> LibreOffice 5.0..1 -- Fatal Error
>
> How can I use my LibreOffice again? What do I need to do?
>
> Sincerely,
>
> Taang Zomi
>
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Fwd: [libreoffice-users] LibreOffice Damaged

[Taang Zomi]

Thank you for telling me that it s inappropriate for  me to cc individuals
in a list email. One of the email addresses is mine, and the two other
email addresses belong to two people who helped me in the past.

Yes, I paid t have it repaired. And yes, I would go back to them.
-- Forwarded message --
From: Joel Madero <jmadero@gmail.com>
Date: Fri, Sep 11, 2015 at 6:39 PM
Subject: Re: [libreoffice-users] LibreOffice Damaged
To: Taang Zomi <libreofficez...@gmail.com>
Cc: Brian Barker <b.m.bar...@btinternet.com>, Tom Davies <tomc...@gmail.com>,
"LibreOffice, users" <users@global.libreoffice.org>, Thudik Zomi <
thudikz...@gmail.com>


Did you pay to have it repaired? If so, maybe take it back to that place
and say they corrupted your software and you need it fixed.

BTW - I'm not sure if I'm speaking out of line but it's generally a no-no
to cc individuals on list emails ;) Just because they've helped you before
does not imply that they want to be cc'ed every time you need help as then
it's almost as if they are your not-paid personal support system :-D

Just for future reference - again, maybe they don't mind at all, but
generally on mailing lists it's frowned upon to cc people unless they've
explicitly told you that it's okay.

Best,
Joel

On Fri, Sep 11, 2015 at 3:13 PM, Taang Zomi <libreofficez...@gmail.com>
wrote:

> I had my laptop computer (Toshiba Satellite L55-B5276; Windows 8.1)
> repaired, and when I got it back, I found that my LibreOffice (4.4.4) could
> not be used. I got a message:
>
> ==
>
> LibreOffice 4.4.4  -- Fatal Error
> ---
> The program cannot be started.
>
> The service manager is not available.
>
> ("premature end of file:///C:/Users/
>
> Taang/AppData/Roaming/LibreOffice/4/user/uno_packages/cache/registry/com.sun.star.comp.deployment.component.PackageRegistryBackend/commom.rdb")
>
> Start setup application to repair indtallation from CD, or the folder
> containing the installation packages.
>
> [OK]
>
> ==
>
> I did not understand what the message meant.
>
> Thinking that I could repair it, I went to the folder where I saved the
> program, and I clicked the program twice.   When the the time came for
> installation, I clicked "repair",  and it was successfully installed. But
> when I clicked LibreOffice 4.4.4 twice,  the same message appeared.
>
> Every time I clicked LibreOffice 4.4.5,  5.0.0 and 5.0.1, I got the same
> message, except for the heading, which changed to
>
>
> LibreOffice 4.4.5  -- Fatal Error
> LibreOffice 5.0.0  -- Fatal Error
> LibreOffice 5.0..1 -- Fatal Error
>
> How can I use my LibreOffice again? What do I need to do?
>
> Sincerely,
>
> Taang Zomi
>
> --
> To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org
> Problems?
> http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
> Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
> List archive: http://listarchives.libreoffice.org/global/users/
> All messages sent to this list will be publicly archived and cannot be
> deleted
>



-- 
*Joel Madero*
LibreOffice QA Volunteer
jmadero@gmail.com

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