Re: [OpenSIPS-Users] Doubt about call center module

2018-08-31 Thread Daniel Zanutti 
You are correct, sorry.

I'll fix and start testing again.

Thanks

On Fri, Aug 31, 2018 at 10:10 AM Bogdan-Andrei Iancu 
wrote:

> As I said, in the cc_flows, you have no value for the "message_queue"
> column - this is a must, it has to be an URL to provide playback for the
> call queuing.
>
> Regards,
>
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>   http://www.opensips-solutions.com
> OpenSIPS Bootcamp 2018
>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>
> On 08/31/2018 04:06 PM, Daniel Zanutti wrote:
>
> Hi Bogdan
>
> Here it is table cc_flows:
> id  flowid  priority  skillprependcid  message_welcome
> message_queue
> --  --    ---  --  ---
> ---
>  1  fila-1   256  suporte  fila-1
>
>
> Also table agents:
> id  agentid location logstate
> skills   last_call_end
> --  --  ---  
> ---  ---
>  1  1...@plat5.domain.com  sip:1...@plat5.domain.com:5060 1
> suporte   1535650312
>
> Thanks
>
> On Fri, Aug 31, 2018 at 5:02 AM Bogdan-Andrei Iancu 
> wrote:
>
>> Hi Daniel,
>>
>> It is not about the B2B scenario, but about how you provisioned the flow
>> in DB. Could you simply dump the output of "select * from cc_flows" ?
>>
>> Regards,
>>
>> Bogdan-Andrei Iancu
>>
>> OpenSIPS Founder and Developer
>>   http://www.opensips-solutions.com
>> OpenSIPS Bootcamp 2018
>>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>>
>> On 08/30/2018 08:34 PM, Daniel Zanutti wrote:
>>
>> Hi Bogdan
>>
>> Yes, It's the same scenario and same message. The call flow is:
>>
>> Asterisk Dials(port 5070) -> Opensips (port 5060) forward to Queue ->
>> Calls local user
>>
>> I'm using standard Queue scenario:
>> 
>> 
>> 
>> 
>> 
>> server1
>> 
>> 
>> client1
>> message
>> 
>> 1
>> 
>> 
>> 
>> 1
>> 
>> 
>>
>> And SIP message is the same on all calls, just changed Call-id/tags:
>>
>> U 10.10.10.10:5070 -> 10.10.10.10:5060
>> INVITE sip:fila-1@10.10.10.10:5060 SIP/2.0.
>> Via: SIP/2.0/UDP 10.10.10.10:5070;branch=z9hG4bK2abb2acc;rport.
>> Max-Forwards: 70.
>> From: ;tag=as6440e239.
>> To: .
>> Contact: .
>> Call-ID: 357cf76348e4e68325d065e85282320a@10.10.10.10:5070.
>> CSeq: 102 INVITE.
>> User-Agent: PBX SIPTEK.
>> Date: Thu, 30 Aug 2018 17:30:30 GMT.
>> Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO,
>> PUBLISH, MESSAGE.
>> Supported: replaces, timer.
>> P-Asserted-Identity: "5511" .
>> Content-Type: application/sdp.
>> Content-Length: 353.
>> [SDP OMMITED]
>>
>> I updated to latest 2.4.2 GIT version (commit
>> 8b6830cdd96298682fcc298095ad1b718c54c77d), same problem is happening.
>>
>> Also you can access the server if you want, it's dedicated to this test.
>>
>> Thanks
>>
>>
>>
>>
>> On Thu, Aug 30, 2018 at 1:04 PM Bogdan-Andrei Iancu 
>> wrote:
>>
>>> Hi Daniel,
>>>
>>> Are you sure you configured a proper SIP URI as "message_queue" in the
>>> flow description ? My impression is you have an empty string there - and
>>> OpenSIPS is trying to put the call on the queue (as there is no agent), but
>>> the SIP URI is not valid.
>>>
>>> Regards,
>>>
>>> Bogdan-Andrei Iancu
>>>
>>> OpenSIPS Founder and Developer
>>>   http://www.opensips-solutions.com
>>> OpenSIPS Bootcamp 2018
>>>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>>>
>>> On 08/29/2018 10:26 PM, Daniel Zanutti wrote:
>>>
>>> Got some more info.
>>>
>>> *This is the first call that worked fine:*
>>> ..
>>>
>>> *This is the second call that had the problem:*
>>> .
>>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>>> DBG:call_center:cc_call_state_machine: selecting QUEUE
>>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>>> DBG:call_center:cc_queue_push_call:  QUEUE - adding call 0x7fd8510524a8
>>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>>> DBG:call_center:cc_queue_push_call: adding call on pos 0 (already 1 calls),
>>> l=(nil) h=(nil)
>>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>>> DBG:call_center:w_handle_call: new destination for call(0x7fd8510524a8) is
>>> (state=2)
>>> .
>>>
>>>
>>> On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti 
>>> wrote:
>>>
 Trying to configure the call center modules, but found a problem when
 there is no agents available.

 If there is 1 agent available, call is sent to him with no problem:

 Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk -
 Tentando entrar na fila fila-1
 Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com sucesso
 (fila-1)!

Re: [OpenSIPS-Users] Doubt about call center module

2018-08-31 Thread Bogdan-Andrei Iancu 
As I said, in the cc_flows, you have no value for the "message_queue" 
column - this is a must, it has to be an URL to provide playback for the 
call queuing.


Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
  http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
  http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/31/2018 04:06 PM, Daniel Zanutti wrote:

Hi Bogdan

Here it is table cc_flows:
id  flowid  priority  skillprependcid message_welcome  
message_queue
--  --    ---  -- ---  
---

 1  fila-1   256  suporte  fila-1

Also table agents:
id  agentid locationlogstate  skills  
 last_call_end
--  -- ---  
  --- ---
 1 1...@plat5.domain.com  
sip:1...@plat5.domain.com:5060  
   1  suporte   1535650312


Thanks

On Fri, Aug 31, 2018 at 5:02 AM Bogdan-Andrei Iancu 
mailto:bog...@opensips.org>> wrote:


Hi Daniel,

It is not about the B2B scenario, but about how you provisioned
the flow in DB. Could you simply dump the output of "select * from
cc_flows" ?

Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
   http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/30/2018 08:34 PM, Daniel Zanutti wrote:

Hi Bogdan

Yes, It's the same scenario and same message. The call flow is:

Asterisk Dials(port 5070) -> Opensips (port 5060) forward to
Queue -> Calls local user

I'm using standard Queue scenario:





server1


client1
message

1



1



And SIP message is the same on all calls, just changed Call-id/tags:

U 10.10.10.10:5070  -> 10.10.10.10:5060

INVITE sip:fila-1@10.10.10.10:5060
 SIP/2.0.
Via: SIP/2.0/UDP 10.10.10.10:5070;branch=z9hG4bK2abb2acc;rport.
Max-Forwards: 70.
From: http://sip:5511@10.10.10.10:5070>>;tag=as6440e239.
To: http://sip:fila-1@10.10.10.10:5060>>.
Contact: http://sip:5511@10.10.10.10:5070>>.
Call-ID: 357cf76348e4e68325d065e85282320a@10.10.10.10:5070
.
CSeq: 102 INVITE.
User-Agent: PBX SIPTEK.
Date: Thu, 30 Aug 2018 17:30:30 GMT.
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE,
NOTIFY, INFO, PUBLISH, MESSAGE.
Supported: replaces, timer.
P-Asserted-Identity: "5511" mailto:sip%3A5511@10.10.10.10>>.
Content-Type: application/sdp.
Content-Length: 353.
[SDP OMMITED]

I updated to latest 2.4.2 GIT version (commit
8b6830cdd96298682fcc298095ad1b718c54c77d), same problem is happening.

Also you can access the server if you want, it's dedicated to
this test.

Thanks




On Thu, Aug 30, 2018 at 1:04 PM Bogdan-Andrei Iancu
mailto:bog...@opensips.org>> wrote:

Hi Daniel,

Are you sure you configured a proper SIP URI as
"message_queue" in the flow description ? My impression is
you have an empty string there - and OpenSIPS is trying to
put the call on the queue (as there is no agent), but the SIP
URI is not valid.

Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
   http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/29/2018 10:26 PM, Daniel Zanutti wrote:

Got some more info.

*This is the first call that worked fine:*
..

*This is the second call that had the problem:*
.
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_call_state_machine: selecting QUEUE
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_queue_push_call:  QUEUE - adding call
0x7fd8510524a8
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_queue_push_call: adding call on pos 0
(already 1 calls), l=(nil) h=(nil)
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:w_handle_call: new destination for
call(0x7fd8510524a8) is (state=2)
.


On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti
mailto:daniel.zanu...@gmail.com>>
wrote:

Trying to configure the call center modules, but found a
problem when there is no agents available.

Re: [OpenSIPS-Users] Doubt about call center module

2018-08-31 Thread Daniel Zanutti 
Hi Bogdan

Here it is table cc_flows:
id  flowid  priority  skillprependcid  message_welcome
message_queue
--  --    ---  --  ---
---
 1  fila-1   256  suporte  fila-1


Also table agents:
id  agentid location logstate
skills   last_call_end
--  --  ---  
---  ---
 1  1...@plat5.domain.com  sip:1...@plat5.domain.com:5060 1
suporte   1535650312

Thanks

On Fri, Aug 31, 2018 at 5:02 AM Bogdan-Andrei Iancu 
wrote:

> Hi Daniel,
>
> It is not about the B2B scenario, but about how you provisioned the flow
> in DB. Could you simply dump the output of "select * from cc_flows" ?
>
> Regards,
>
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>   http://www.opensips-solutions.com
> OpenSIPS Bootcamp 2018
>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>
> On 08/30/2018 08:34 PM, Daniel Zanutti wrote:
>
> Hi Bogdan
>
> Yes, It's the same scenario and same message. The call flow is:
>
> Asterisk Dials(port 5070) -> Opensips (port 5060) forward to Queue ->
> Calls local user
>
> I'm using standard Queue scenario:
> 
> 
> 
> 
> 
> server1
> 
> 
> client1
> message
> 
> 1
> 
> 
> 
> 1
> 
> 
>
> And SIP message is the same on all calls, just changed Call-id/tags:
>
> U 10.10.10.10:5070 -> 10.10.10.10:5060
> INVITE sip:fila-1@10.10.10.10:5060 SIP/2.0.
> Via: SIP/2.0/UDP 10.10.10.10:5070;branch=z9hG4bK2abb2acc;rport.
> Max-Forwards: 70.
> From: ;tag=as6440e239.
> To: .
> Contact: .
> Call-ID: 357cf76348e4e68325d065e85282320a@10.10.10.10:5070.
> CSeq: 102 INVITE.
> User-Agent: PBX SIPTEK.
> Date: Thu, 30 Aug 2018 17:30:30 GMT.
> Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO,
> PUBLISH, MESSAGE.
> Supported: replaces, timer.
> P-Asserted-Identity: "5511" .
> Content-Type: application/sdp.
> Content-Length: 353.
> [SDP OMMITED]
>
> I updated to latest 2.4.2 GIT version (commit
> 8b6830cdd96298682fcc298095ad1b718c54c77d), same problem is happening.
>
> Also you can access the server if you want, it's dedicated to this test.
>
> Thanks
>
>
>
>
> On Thu, Aug 30, 2018 at 1:04 PM Bogdan-Andrei Iancu 
> wrote:
>
>> Hi Daniel,
>>
>> Are you sure you configured a proper SIP URI as "message_queue" in the
>> flow description ? My impression is you have an empty string there - and
>> OpenSIPS is trying to put the call on the queue (as there is no agent), but
>> the SIP URI is not valid.
>>
>> Regards,
>>
>> Bogdan-Andrei Iancu
>>
>> OpenSIPS Founder and Developer
>>   http://www.opensips-solutions.com
>> OpenSIPS Bootcamp 2018
>>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>>
>> On 08/29/2018 10:26 PM, Daniel Zanutti wrote:
>>
>> Got some more info.
>>
>> *This is the first call that worked fine:*
>> ..
>>
>> *This is the second call that had the problem:*
>> .
>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>> DBG:call_center:cc_call_state_machine: selecting QUEUE
>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>> DBG:call_center:cc_queue_push_call:  QUEUE - adding call 0x7fd8510524a8
>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>> DBG:call_center:cc_queue_push_call: adding call on pos 0 (already 1 calls),
>> l=(nil) h=(nil)
>> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
>> DBG:call_center:w_handle_call: new destination for call(0x7fd8510524a8) is
>> (state=2)
>> .
>>
>>
>> On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti 
>> wrote:
>>
>>> Trying to configure the call center modules, but found a problem when
>>> there is no agents available.
>>>
>>> If there is 1 agent available, call is sent to him with no problem:
>>>
>>> Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk -
>>> Tentando entrar na fila fila-1
>>> Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com sucesso
>>> (fila-1)!
>>> Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply
>>>
>>> But when there is no agent available, opensips refuses:
>>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida asterisk -
>>> Tentando entrar na fila fila-1
>>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>>> ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the value for the
>>> b2b client ruri
>>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>>> received)
>>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1
>>>

Re: [OpenSIPS-Users] Doubt about call center module

2018-08-31 Thread Bogdan-Andrei Iancu 

Hi Daniel,

It is not about the B2B scenario, but about how you provisioned the flow 
in DB. Could you simply dump the output of "select * from cc_flows" ?


Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
  http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
  http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/30/2018 08:34 PM, Daniel Zanutti wrote:

Hi Bogdan

Yes, It's the same scenario and same message. The call flow is:

Asterisk Dials(port 5070) -> Opensips (port 5060) forward to Queue -> 
Calls local user


I'm using standard Queue scenario:





server1


client1
message

1



1



And SIP message is the same on all calls, just changed Call-id/tags:

U 10.10.10.10:5070  -> 10.10.10.10:5060 

INVITE sip:fila-1@10.10.10.10:5060 
 SIP/2.0.

Via: SIP/2.0/UDP 10.10.10.10:5070;branch=z9hG4bK2abb2acc;rport.
Max-Forwards: 70.
From: >;tag=as6440e239.

To: http://sip:fila-1@10.10.10.10:5060>>.
Contact: >.
Call-ID: 357cf76348e4e68325d065e85282320a@10.10.10.10:5070 
.

CSeq: 102 INVITE.
User-Agent: PBX SIPTEK.
Date: Thu, 30 Aug 2018 17:30:30 GMT.
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, 
INFO, PUBLISH, MESSAGE.

Supported: replaces, timer.
P-Asserted-Identity: "5511" >.

Content-Type: application/sdp.
Content-Length: 353.
[SDP OMMITED]

I updated to latest 2.4.2 GIT version (commit 
8b6830cdd96298682fcc298095ad1b718c54c77d), same problem is happening.


Also you can access the server if you want, it's dedicated to this test.

Thanks




On Thu, Aug 30, 2018 at 1:04 PM Bogdan-Andrei Iancu 
mailto:bog...@opensips.org>> wrote:


Hi Daniel,

Are you sure you configured a proper SIP URI as "message_queue" in
the flow description ? My impression is you have an empty string
there - and OpenSIPS is trying to put the call on the queue (as
there is no agent), but the SIP URI is not valid.

Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
   http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/29/2018 10:26 PM, Daniel Zanutti wrote:

Got some more info.

*This is the first call that worked fine:*
..

*This is the second call that had the problem:*
.
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_call_state_machine: selecting QUEUE
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_queue_push_call:  QUEUE - adding call
0x7fd8510524a8
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_queue_push_call: adding call on pos 0 (already
1 calls), l=(nil) h=(nil)
Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
DBG:call_center:w_handle_call: new destination for
call(0x7fd8510524a8) is  (state=2)
.


On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti
mailto:daniel.zanu...@gmail.com>> wrote:

Trying to configure the call center modules, but found a
problem when there is no agents available.

If there is 1 agent available, call is sent to him with no
problem:

Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida
asterisk - Tentando entrar na fila fila-1
Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila
com sucesso (fila-1)!
Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply

But when there is no agent available, opensips refuses:
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida
asterisk - Tentando entrar na fila fila-1
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the
value for the b2b client ruri
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:set_call_leg: failed to init new b2bua call
(empty ID received)
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:w_handle_call: failed to set new
destination for call
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1

Error -1 means flowID is invalid, but I sent the same value
on both calls.

This is the call:

cc_handle_call("$rU")

I'm using Opensips 2.4.2 with Debian 8.11.

Am I missing something or found a bug?

Thanks



___
Users mailing list

Re: [OpenSIPS-Users] Doubt about call center module

2018-08-30 Thread Daniel Zanutti 
Hi Bogdan

Yes, It's the same scenario and same message. The call flow is:

Asterisk Dials(port 5070) -> Opensips (port 5060) forward to Queue -> Calls
local user

I'm using standard Queue scenario:





server1


client1
message

1



1



And SIP message is the same on all calls, just changed Call-id/tags:

U 10.10.10.10:5070 -> 10.10.10.10:5060
INVITE sip:fila-1@10.10.10.10:5060 SIP/2.0.
Via: SIP/2.0/UDP 10.10.10.10:5070;branch=z9hG4bK2abb2acc;rport.
Max-Forwards: 70.
From: ;tag=as6440e239.
To: .
Contact: .
Call-ID: 357cf76348e4e68325d065e85282320a@10.10.10.10:5070.
CSeq: 102 INVITE.
User-Agent: PBX SIPTEK.
Date: Thu, 30 Aug 2018 17:30:30 GMT.
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO,
PUBLISH, MESSAGE.
Supported: replaces, timer.
P-Asserted-Identity: "5511" .
Content-Type: application/sdp.
Content-Length: 353.
[SDP OMMITED]

I updated to latest 2.4.2 GIT version (commit
8b6830cdd96298682fcc298095ad1b718c54c77d), same problem is happening.

Also you can access the server if you want, it's dedicated to this test.

Thanks




On Thu, Aug 30, 2018 at 1:04 PM Bogdan-Andrei Iancu 
wrote:

> Hi Daniel,
>
> Are you sure you configured a proper SIP URI as "message_queue" in the
> flow description ? My impression is you have an empty string there - and
> OpenSIPS is trying to put the call on the queue (as there is no agent), but
> the SIP URI is not valid.
>
> Regards,
>
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>   http://www.opensips-solutions.com
> OpenSIPS Bootcamp 2018
>   http://opensips.org/training/OpenSIPS_Bootcamp_2018/
>
> On 08/29/2018 10:26 PM, Daniel Zanutti wrote:
>
> Got some more info.
>
> *This is the first call that worked fine:*
> ..
>
> *This is the second call that had the problem:*
> .
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
> DBG:call_center:cc_call_state_machine: selecting QUEUE
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
> DBG:call_center:cc_queue_push_call:  QUEUE - adding call 0x7fd8510524a8
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
> DBG:call_center:cc_queue_push_call: adding call on pos 0 (already 1 calls),
> l=(nil) h=(nil)
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]:
> DBG:call_center:w_handle_call: new destination for call(0x7fd8510524a8) is
> (state=2)
> .
>
>
> On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti 
> wrote:
>
>> Trying to configure the call center modules, but found a problem when
>> there is no agents available.
>>
>> If there is 1 agent available, call is sent to him with no problem:
>>
>> Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk - Tentando
>> entrar na fila fila-1
>> Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com sucesso
>> (fila-1)!
>> Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply
>>
>> But when there is no agent available, opensips refuses:
>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida asterisk - Tentando
>> entrar na fila fila-1
>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>> ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the value for the
>> b2b client ruri
>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>> received)
>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>> ERROR:call_center:w_handle_call: failed to set new destination for call
>> Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1
>>
>> Error -1 means flowID is invalid, but I sent the same value on both calls.
>>
>> This is the call:
>>
>> cc_handle_call("$rU")
>>
>> I'm using Opensips 2.4.2 with Debian 8.11.
>>
>> Am I missing something or found a bug?
>>
>> Thanks
>>
>
>
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> listUsers@lists.opensips.orghttp://lists.opensips.org/cgi-bin/mailman/listinfo/users
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Re: [OpenSIPS-Users] Doubt about call center module

2018-08-30 Thread Bogdan-Andrei Iancu 

Hi Daniel,

Are you sure you configured a proper SIP URI as "message_queue" in the 
flow description ? My impression is you have an empty string there - and 
OpenSIPS is trying to put the call on the queue (as there is no agent), 
but the SIP URI is not valid.


Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
  http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
  http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/29/2018 10:26 PM, Daniel Zanutti wrote:

Got some more info.

*This is the first call that worked fine:*
..

*This is the second call that had the problem:*
.
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
DBG:call_center:cc_call_state_machine: selecting QUEUE
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
DBG:call_center:cc_queue_push_call:  QUEUE - adding call 0x7fd8510524a8
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
DBG:call_center:cc_queue_push_call: adding call on pos 0 (already 1 
calls), l=(nil) h=(nil)
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
DBG:call_center:w_handle_call: new destination for 
call(0x7fd8510524a8) is  (state=2)

.


On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti 
mailto:daniel.zanu...@gmail.com>> wrote:


Trying to configure the call center modules, but found a problem
when there is no agents available.

If there is 1 agent available, call is sent to him with no problem:

Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk -
Tentando entrar na fila fila-1
Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com
sucesso (fila-1)!
Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply

But when there is no agent available, opensips refuses:
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida asterisk -
Tentando entrar na fila fila-1
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the value
for the b2b client ruri
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:set_call_leg: failed to init new b2bua call
(empty ID received)
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:w_handle_call: failed to set new destination for
call
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1

Error -1 means flowID is invalid, but I sent the same value on
both calls.

This is the call:

cc_handle_call("$rU")

I'm using Opensips 2.4.2 with Debian 8.11.

Am I missing something or found a bug?

Thanks



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Re: [OpenSIPS-Users] Doubt about call center module

2018-08-29 Thread Daniel Zanutti 
Got some more info.

*This is the first call that worked fine:*
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: Recebida asterisk - Tentando
entrar na fila fila-1
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
using call flow 0x7fd851022270
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
cid=<"fila-1 5511">
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:new_cc_call:
created call 0x7fd85104c8b0
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:call_center:print_call_list: [] - 0x7fd85104c8b0
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
avg_call_duration=0.00 queued_calls=0 logedin_agents=1
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
ETA for new call(0x7fd85104c8b0) is 0
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_call_state_machine: selecting AGENT 0x7fd851022a38 (
1...@plat5.localdomain.com)
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:call_center:cc_call_state_machine: moved to TOAGENT from 0,
out=0x7fd851022a50
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
new destination for call(0x7fd85104c8b0) is
sip:1...@plat5.localdomain.com:5060 (state=3)
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:call_center:set_call_leg:
call 0x7fd85104c8b0 moving to sip:1...@plat5.localdomain.com:5060 , state 3
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:b2b_logic:get_scenario_id_list: scenario id = call center
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_logic:udh_to_uri:
user:host:port [fila-1][10.10.10.10][5060]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_logic:b2bl_insert_new:
hash index [205]:
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_logic:b2bl_insert_new:
id [0]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_logic:b2bl_insert_new:
new tuple [0x7fd85104c980]->[205.0]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:t_newtran: transaction
on entrance=(nil)
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=78
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:t_lookup_request: start
searching: hash=21517, isACK=0
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:matching_3261: RFC3261
transaction matching failed
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:t_lookup_request: no
transaction found
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:run_reqin_callbacks:
trans=0x7fd85104cec0, callback type 1, id 0 entered
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:_shm_resize:
resize(0) called
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:_reply_light: reply
sent out. buf=0x7fd858dd32c8: SIP/2.0 1..., shmem=0x7fd8510501a0: SIP/2.0 1
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:_reply_light: finished
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:t_ref_cell:
REF_UNSAFE:[0x7fd85104cec0] after is 2
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_entities:server_new:
new server entity[0x7fd85104cc58]: callid=[
7f0e81024a47462530aeb80b4345ddbc@10.10.10.10:5070] tag=[as5263b362]
param=[205.0] dlg->uas_tran=[0x7fd85104cec0]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:b2b_logic:b2bl_create_new_entity: new entity type [0]
[0x7fd851050400]->[B2B.94.465.1535569466]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:b2b_logic:b2b_scenario_parse_uri: URI of type param
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:b2b_logic:b2b_scenario_parse_uri: URI value taken from a parameter [
sip:1...@plat5.localdomain.com:5060]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]:
DBG:b2b_logic:b2b_scenario_parse_uri: URI value = [
sip:1...@plat5.localdomain.com:5060]
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:MD5StringArray: MD5
calculated: e597e6de7f998db0ad2ccad6fec41d4e
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:b2b_entities:generate_tag:
from_tag = e597e6de7f998db0ad2ccad6fec41d4e-7fe2
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:parse_headers:
flags=
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:tm:t_uac: next_hop=<
sip:1...@plat5.localdomain.com:5060>
Aug 29 16:04:27 plat5 /sbin/opensips[24890]: DBG:core:mk_proxy: doing DNS
lookup...

Now, the only agent is in a call.

*This is the second call that had the problem:*
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: Recebida asterisk - Tentando
entrar na fila fila-1
Aug 29 16:04:38 plat5 /sbin/opensips[24890]: DBG:call_center:w_handle_call:
using call flow 0x7fd851022270
Aug 29 16:04:38 plat5

[OpenSIPS-Users] Doubt about call center module

2018-08-27 Thread Daniel Zanutti 
Trying to configure the call center modules, but found a problem when there
is no agents available.

If there is 1 agent available, call is sent to him with no problem:

Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk - Tentando
entrar na fila fila-1
Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com sucesso
(fila-1)!
Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply

But when there is no agent available, opensips refuses:
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida asterisk - Tentando
entrar na fila fila-1
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the value for the
b2b client ruri
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
received)
Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
ERROR:call_center:w_handle_call: failed to set new destination for call
Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1

Error -1 means flowID is invalid, but I sent the same value on both calls.

This is the call:

cc_handle_call("$rU")

I'm using Opensips 2.4.2 with Debian 8.11.

Am I missing something or found a bug?

Thanks
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