Thank you very much for trying to help me, I really do appreciate it very much.
Unfortunately I think I’m the type that needs a phone call and someone to just
walk me thru all this because I’m just completely unfamiliar with anything past
writing an email or going on a simple site like YouTube or something. I don’t
know what it means when you say “make a new Writer file ((/File/New/Writer
file)." I just need someone to be on the phone with me and tell me exactly
what to go to on my screen, what to click…you know, like that, step-by-step.
I took back the Windows 8.1 Laptop that I had bought because it was just
frustrating me beyond belief. I am now just back on my Mac. I tried to
download the Apache OpenOffice but the Mac won’t open it so I guess I”m out of
luck anyway that I turn. I really hope that I never have to get another
Windows computer again but in case I ever do and need help with your Apache
OpenOffice is there a phone number that I can call for someone to walk me thru
it? I know it’s a lot to ask but that is really the type of help that I need.
Sincerely,
Christine Casey
On Nov 4, 2014, at 1:02 PM, Rory O'Farrell wrote:
> On Tue, 04 Nov 2014 12:04:33 -0600
> Christine Casey wrote:
>
>> I am using Apache OpenOffice for the first time. Please help me with this!
>> A window opens up that says:
>>
>> “The document you are about to export has one or more protected items with
>> password that cannot be exported. Please retype your password to be able to
>> export your document.” So my question is this: What password??? And it
>> does me no good to select “Remove password from this protected item” because
>> it just keeps sending me back to the page saying to retype my password. So
>> what password are they talking about? Is it a password from Apace
>> OpenOffice or who? I am very confused.
>>
>> Please just write me back a specific email and don’t send me to “forum
>> land”. I am NOT a computer savvy person at all and the more places you send
>> me, the more confused I get. Please just email back to me here.
>>
>> Thank you,
>>
>> Christine Casey
>
>
> A quick test: make a new Writer file (/File /New /Writer file). In it type
> dt, then press F3 key to get dummy test in the file. Now /File /Save As; put
> Test into the File name box, Select "ODF Text document (.odt)" in the file
> type box (may have to scroll up or down using the arrow keys to select this).
> Make sure "Automatic file name extension" checkbox is checked. Now /File
> /Close. Can you do all the above and reload this file? If so, OO is working
> correctly and the problem lies in your other file, which we can then consider.
>
> --
> Rory O'Farrell
