Rufus Ogilvie wrote:
To begin with, I have used Open Office for over 10 years because I
have never been able to afford the cost of Microsoft Word, and I
seriously disapprove of their monopolistic practices and outrageous
and exorbitant prices, even as a university student. Now, I can
neither print nor at times even access my writings on your system.
I really dislike computer technology's current practice of no live
tech support. Several years ago a Microsoft technician, who I
erroneously allowed remote access to my computer, crashed it and
fried my hard drive and I lost an entire half of a novel I had
written. I have never been able to piece that work back together. In
2024, I have had nothing but trouble with Open Office. It crashes
frequently and I have downloaded it no less than 7 times over the
past few months—today being the last time. Work is lost too often,
and starting today it will not print my work. Neither can I access
the work using WPS Office. I need a reliable and stable word
processing program that I can print works out from and save what I am
writing, or use another program to access the work from to do the
same, or that is compatible with what I have saved. Since there is no
actual technical support except community forums where I must sort
through other peoples endless problems to find something remotely
similar, and which I don't see how anybody has the time, I find
myself not only frustrated, but resolute in what my next steps will
be. That is the problem with companies in this 21st Century that have
no concern for their customers. Now, I have come to the point where
I am ready to cut your product loose since I can get no help fixing
the problem, no solution whatsoever. I would love to own a device
that is strictly a word processor not attached to a retarded and
unsupported computer system, but I know those devices don't exist in
today's society or are too expensive for a person on Social Security
to afford.
I will wait for a response and possible solution to my problem, for a
reasonable time, and in order to be certain I am able to save what I
have written before I remove everything from this computer that has
over 500GB of space still left on the hard drive, and start again
from scratch. I am totally fed up with the arrogant Tech industries
in America at this point.
Thank you ahead of time for your assistance, Rufus Ogilvie
Rufus;
First off the only way to recover from a disaster such as you
experienced in 2004 is to do frequent backups of your system. I suggest
using removable media as you can simply connect it to a new system and
restore your data in a reasonable amount of time.
As far as live support I share your concern in terms of commercial
products. However Apache OpenOffice®, like all Apache projects as well
as the Foundation that supports them, are all run by volunteers, which
makes live support with a person virtually impossible.
As far as your particular problem, the following information is needed.
The operating system that you are running, the version of OpenOffice you
are using, the model of the printer you are using as part of the problem
is printing, as well as a clear step by step breakdown of what you are
doing at the time that either of the problems occur.As well if you could
provide a copy of one of the files you are unable to open or print to
one of the many free services that host files for download so that a
volunteers can troubleshoot it.
Please understand that neither Apache OpenOffice® nor the Apache®
Software Foundation that hosts the project are companies. They are
501(C)(3) non-profit charities dedicated to producing software for the
"common good".
As your are not subscribed to this mailing list I will also forward this
to your e-mail address, please only respond to users@openoffice.apache.org
Regards
Keith N.McKenna
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