Re: problems with open office

[Dave Fisher]

Hi Don,

Apache OpenOffice is entirely supported by volunteers. Please provide 
information about your operating systems, versions, and which parts of 
OpenOffice are being used. Are you having trouble with particular document 
formats, etc?

We need details before we can try to help you.

Regards,
Dave

> On Sep 18, 2018, at 10:41 AM, DON LONG  wrote:
> 
> I would like to be able to talk to someone about the issues we are having 
> with Open Office.
> 
> 
> I have checked the forums and tried the different "fixes" they claim to have 
> found, but nothing is working.  Open office tends to close randomly and we 
> lose all the work since the previous save.  This happens multiple times a 
> day, and if I don't get to talk to someone, I am going to look at switching 
> companies and going with another spreadsheet company.
> 
> 
> Please contact me.
> 
> 
> Susan
> 
> Dons Carz
> 
> 785-232-6455



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Re: problems with open office

[Rory O'Farrell]

On Tue, 18 Sep 2018 13:41:03 -0400 (EDT)
DON LONG  wrote:

> I would like to be able to talk to someone about the issues we are having 
> with Open Office.
> 
> 
> I have checked the forums and tried the different "fixes" they claim to have 
> found, but nothing is working.  Open office tends to close randomly and we 
> lose all the work since the previous save.  This happens multiple times a 
> day, and if I don't get to talk to someone, I am going to look at switching 
> companies and going with another spreadsheet company.
> 
> 
> Please contact me.
> 
> 
> Susan
> 
> Dons Carz
> 
> 785-232-6455

This list is manned by volunteers in their own time; there is no telephone 
support.  

If you are using Windows 10 and the problem has started about six weeks ago, it 
is most probably caused by a Windows 10 upgrade in mid August.

This is probably caused by a Windows 10 upgrade. See this post for details, and 
the link from it to to prevent that upgrade reinstalling
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=95023&p=453212

I do not use Windows, so cannot help further with this, but reports on the 
Forum are that it works for most recent problems with Calc instability..


-- 
Rory O'Farrell 

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Re: Problems with Open Office

[Wade Smart]

This is the only support there is .. and you should get to a computer.
There are thousands of people in this public group who can possibly help.
-- 
Registered Linux User: #480675
Registered Linux Machine: #408606
Linux since June 2005

On Mon, Jul 6, 2020 at 11:03 AM Gerald Gold  wrote:
>
> Can I get a phone number to speak with an agent?  My problem is too 
> complicated to do texting.  Jerry Gold
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>

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Re: Problems with Open Office

[David Belina]

Can I get a phone number to speak with an agent?  My problem is 
too complicated to do texting.  Jerry Gold
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Re: problems with open office

[Alexandro Colorado]

On Thu, 06 Mar 2014 08:52:15 -0600, Iasmin Abou Shareb  
 wrote:



Hi,

I’m a new user and I was to install OpenOffice on my MacBook pro with  
Lion on it.


But, when I installed it, the program did not run ‘cause the “developer  
is unknown”.


What should I do?

Thanks for your attention,


--
 Iasmin Abou Shareb
   Singer & Musician
--



Plase check out this response from the Apache OpenOffice forums on how to  
deal with Apple's Gatekeeper:

https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=65463#p290708

--
Alexandro Colorado
OpenOffice Commiter

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Re: Problems with Open Office

[Alexandro Colorado]

Download them from here:
http://sourceforge.net/projects/openofficeorg.mirror/files/4.1.1/binaries/

On 8/31/14, Christopher O'Brian  wrote:
> Hello,
>
>
> I have recently tried downloading Apache Open Office and am having
> problems right at the start. It downloaded in a foreign language without my
> being able to alter the language to English. Can you send me info on how to
> correct this ASAP please. On the download page I wasn’t able to input the
> language preference, system used, or anything as the drop down menus for
> this were blank! Is this a bug in the system needing to be fixed? Will this
> downloaded, but not yet installed, version of Open Office effect my computer
> operations in any way. I’m a bit wary of downloading something that has bugs
> in it right at the download stage. Hope to hear from you soon.
>
>
> Regards,
>
>
> Christopher O’Brian
>
>
>
>
>
>
> Sent from Windows Mail


-- 
Alexandro Colorado
Apache OpenOffice Contributor
882C 4389 3C27 E8DF 41B9  5C4C 1DB7 9D1C 7F4C 2614

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Re: Problems with Open Office

[Greg Madden]

On Sunday 31 August 2014 12:30:21 am you wrote:
> Hello,
>
>
> I have recently tried downloading Apache Open Office and am
> having problems right at the start. It downloaded in a foreign
> language without my being able to alter the language to English. Can
> you send me info on how to correct this ASAP please. On the download
> page I wasn’t able to input the language preference, system used, or
> anything as the drop down menus for this were blank! Is this a bug in
> the system needing to be fixed? Will this downloaded, but not yet
> installed, version of Open Office effect my computer operations in
> any way. I’m a bit wary of downloading something that has bugs in it
> right at the download stage. Hope to hear from you soon.
>
>
> Regards,
>
>
> Christopher O’Brian

First make sure you  start at www.openoffice.org, the official site.  
Allow  javascript to be able to select language and platform 
version..at least it  works flawless here. 


-- 
Peace,

Greg

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Re: Problems with Open Office

[johnny smith]

On Sun, 31 Aug 2014 08:30:21 -, Christopher O'Brian  
wrote:


I have recently tried downloading Apache Open Office and am having problems 
right at the start. It downloaded in a foreign language without my being able 
to alter the language to English. Can you send me info on how to correct this 
ASAP please.


you can download the us english version here:

http://sourceforge.net/projects/openofficeorg.mirror/files/4.1.1/binaries/en-US/Apache_OpenOffice_4.1.1_Win_x86_install_en-US.exe/download

also, you may choose between different operating systems and languages here:

http://www.openoffice.org/download/other


On the download page I wasn’t able to input the language preference, system 
used, or anything as the drop down menus for this were blank!


that is unusual. your browser may be outdated or somehow misconfigured.


Will this downloaded, but not yet installed, version of Open Office effect my 
computer operations in any way.


no.

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Re: Problems with Open Office

[johnny smith]

On Sun, 31 Aug 2014 08:30:21 -, Christopher O'Brian  
wrote:


On the download page I wasn’t able to input the language preference, system 
used, or anything as the drop down menus for this were blank!


for the community:

javascript-based input boxes have never been very reliable. where has gone the old 
plain link to ? it seems to employ 
an easier script and contains other valuable information. it would be quite precious 
in the original poster's case.

the only substitute i have found is the link 'Alternative download mirrors 
(binaries)' pointing to sourceforge's list of files. that list is good but not at all 
user-friendly, especially when compared with the  page. also, 
the link's name is misleading because it actually provides the same 
sourceforge-chosen mirror.

the link provided within the  tag, 
, is not very reliable too. for my 
location, it suggested the  mirror, 
which does not host the binaries.

to sum up, i think what is desirable is an alternative download page based on plain 
html or server-side script. also, the link to 
 should be 
accompanied by some instructions like these:

from the list of files at the bottom of the page, navigate to the folder

/binaries/

and download the file

Apache_OpenOffice_.

where

 is the version number (eg 4.1.1),

 is the code of your language (eg en-US),

 is the name of your operating system (Win, Linux or MacOS),

 is 'x86' for 32-bit computers and 'x86-64' for 64-bit ones,

 is 'install' for a full installation set and 'langpack' for 
a language pack (for linux there are also suffixes '-deb' and '-rpm' depending on the 
distribution you use)

and  is the file extension (eg '.exe').

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Re: Problems with Open Office

[James Knott]

On 08/31/2014 04:30 AM, Christopher O'Brian wrote:
> I have recently tried downloading Apache Open Office and am having 
> problems right at the start. It downloaded in a foreign language without my 
> being able to alter the language to English. Can you send me info on how to 
> correct this ASAP please. On the download page I wasn’t able to input the 
> language preference, system used, or anything as the drop down menus for this 
> were blank! Is this a bug in the system needing to be fixed? Will this 
> downloaded, but not yet installed, version of Open Office effect my computer 
> operations in any way. I’m a bit wary of downloading something that has bugs 
> in it right at the download stage. Hope to hear from you soon.

When I go to www.openoffice.org and click on "I want to download Apache
OpenOffice", I go to the Download Apache OpenOffice page, where there
are drop down lists for operating system, language and version.  Do you
not see that?  The direct link is
http://www.openoffice.org/download/index.html

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Re: Problems with Open Office

[Andrea Pescetti]

johnny smith wrote:

javascript-based input boxes have never been very reliable. where has
gone the old plain link to ?


The URL is http://www.openoffice.org/download/other.html and you will 
find it there as usual (it's linked from the main download box too).



it seems to employ an easier script and contains other valuable
information. it would be quite precious in the original poster's case.


Yes, it is JavaScript-generated too, for maintainability reasons. But 
you'll see a whole thread on the dev list on how to make it automated 
(since we need it, otherwise it gets unmaintainable) and not dependent 
on JavaScript.



'Alternative download mirrors (binaries)' pointing to sourceforge


Indeed, this would be best described as "Alternative download link". 
Fixed. Thanks. http://svn.apache.org/viewvc?view=revision&revision=1621587



the link provided within the  tag,
, is not very
reliable too. for my location, it suggested the
 mirror, which does
not host the binaries.


Apache mirrors do not provide binaries. For occasional download needs, 
use dist:

http://archive.apache.org/dist/openoffice/4.1.1/
But Apache Infra has asked us not to put it on the download page since 
that server is not meant for wide distribution and it doesn't have the 
needed bandwidth. The fact that noscript provides that link is wrong; 
fixed with a direct link to SourceForge.



to sum up, i think what is desirable is an alternative download page
based on plain html or server-side script. also, the link to
 should be
accompanied by some instructions like these


An assumption that we can make is that people who disable JavaScript 
know their way around. So it now links to

http://sourceforge.net/projects/openofficeorg.mirror/files/
and a simplified version of your instructions is given.

Regards,
  Andrea.

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Re: Problems with Open Office

[johnny smith]

andrea, thanks for the speedy action. one note below.

On Sun, 31 Aug 2014 13:25:55 -, Andrea Pescetti  wrote:


javascript-based input boxes have never been very reliable. where has
gone the old plain link to ?


The URL is http://www.openoffice.org/download/other.html and you will
find it there as usual (it's linked from the main download box too).


actually, it opens without '.html' as well. however, i cannot find a link on 
the download page, although i recollect it having been there.

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Re: Problems with Open Office

[Andrea Pescetti]

johnny smith wrote:

The URL is http://www.openoffice.org/download/other.html and you will
find it there as usual (it's linked from the main download box too).

actually, it opens without '.html' as well. however, i cannot find a
link on the download page, although i recollect it having been there.


You are right, it is no longer there. Marcus killed it last month:
http://markmail.org/message/m4fbcb3eikdckcgx

At that link you will find the reasons, together with some discussion 
and code on how to redo it, but we didn't manage to get it done by 
4.1.1. Unfortunately we'll have to wait that Marcus can take a look, 
since logic in that page is still complex and generated from

https://www.openoffice.org/download/msg_prop_l10n_en.js
and other JavaScript files. So even adding a simple link needs multiple 
changes at this moment, and it's better that someone who knows better 
than me fixes it (that page has about 1 million hits per day).


Regards,
  Andrea.

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Re: Problems with open office

[Martin Groenescheij]

On 8-9-2014 8:56, Daniel King wrote:

Hi,

Some of the documents i typed in open office will not print and other 
will.Can you help me?

It will help if you give some more information e.g. Operating System,
version of OpenOffice,
Which document will print and
Which document fail to print


Thx,  Dan King




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Re: Problems with open office

[Keith N. McKenna]

On 9/8/2014 8:24 PM, Martin Groenescheij wrote:
> 
> On 8-9-2014 8:56, Daniel King wrote:
>> Hi,
>>
>> Some of the documents i typed in open office will not print and other
>> will.Can you help me?
> It will help if you give some more information e.g. Operating System,
> version of OpenOffice,
> Which document will print and
> Which document fail to print
>>
>> Thx,  Dan King
>>
Forwarded to op who is not subscribed.

Regards
Keith



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Re: Problems with open office

[John Lay]

Not me……..!  ?
On 9 Sep 2014, at 15:06, Keith N. McKenna  wrote:

> On 9/8/2014 8:24 PM, Martin Groenescheij wrote:
>> 
>> On 8-9-2014 8:56, Daniel King wrote:
>>> Hi,
>>> 
>>> Some of the documents i typed in open office will not print and other
>>> will.Can you help me?
>> It will help if you give some more information e.g. Operating System,
>> version of OpenOffice,
>> Which document will print and
>> Which document fail to print
>>> 
>>> Thx,  Dan King
>>> 
> Forwarded to op who is not subscribed.
> 
> Regards
> Keith
> 


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Re: problems with open office

[Keith N. McKenna]

Stewart Lyons wrote:
> can someone help me?  
> 
> i’ve been using open office for a while.  i can’t tell you which version
> (b/c the “about open office” menu item is “grayed out,” doesn’t let me
> open that function.
> 
> one of the problems is that this dialogue box always shows up when i
> open open office:
> 
> 
> 
> and this dialogue box/message never goes away.  and i always have to
> “force quit” open office.
> 
> another problem i just noticed is i can’t “save as” a document.  it
> won’t “save as.”
> 
> i’m just using the Document program, pretty much.
> 
> what should i do?  delete this version of open office from my computer
> and download the newest version? whatever is easiest.
> 
> thank you for any help you can give me.
> 
> stewart 
> baltimore
> 


 Dear Stewert;

This is a known issue with some versions of AOO on Mac systems. Below is
the section from the 4.0.1 release notes with a work around:

> On recent versions of Mac OS X it might happen, especially after a
> "Force quit", that the following error message appears: "Restore
> Windows - The application OpenOffice.org was forced to quit while
> trying to restore its windows. Do you want to try to restore its
> windows again?". If you cannot get rid of it: Option-click the "Go"
> menu; choose "Library" from the menu to open the folder in the
> Finder; click on the folder "Saved Application State"; delete the
> file "org.openoffice.script.savedState". See bug 119006 and bug
> 123681 for more information.

Also most all attachments to the list are stripped by the software that
manages the mailing lists. If a screen shot is needed to help explain
your problem then it is best to upload it to a file sharing site and
post a link to it in the e-mail to the list.

If you find that you are running a version less that v4.1.0 than I would
suggest that you upgrade to 4.1.0 as it is the latest release and has
many bug fixes.

Regards
Keith





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Re: problems with open office

[Stewart Lyons]

thank you for your help, keith.  i could not figure out the work around, but i 
closed OO in the devices area of my finder and i don’t seem to be having the 
problem any more.

thanks,

stewart

On Jan 1, 2015, at 8:25 PM, Keith N. McKenna  wrote:

> Stewart Lyons wrote:
>> can someone help me?  
>> 
>> i’ve been using open office for a while.  i can’t tell you which version
>> (b/c the “about open office” menu item is “grayed out,” doesn’t let me
>> open that function.
>> 
>> one of the problems is that this dialogue box always shows up when i
>> open open office:
>> 
>> 
>> 
>> and this dialogue box/message never goes away.  and i always have to
>> “force quit” open office.
>> 
>> another problem i just noticed is i can’t “save as” a document.  it
>> won’t “save as.”
>> 
>> i’m just using the Document program, pretty much.
>> 
>> what should i do?  delete this version of open office from my computer
>> and download the newest version? whatever is easiest.
>> 
>> thank you for any help you can give me.
>> 
>> stewart 
>> baltimore
>> 
> 
> 
> Dear Stewert;
> 
> This is a known issue with some versions of AOO on Mac systems. Below is
> the section from the 4.0.1 release notes with a work around:
> 
>> On recent versions of Mac OS X it might happen, especially after a
>> "Force quit", that the following error message appears: "Restore
>> Windows - The application OpenOffice.org was forced to quit while
>> trying to restore its windows. Do you want to try to restore its
>> windows again?". If you cannot get rid of it: Option-click the "Go"
>> menu; choose "Library" from the menu to open the folder in the
>> Finder; click on the folder "Saved Application State"; delete the
>> file "org.openoffice.script.savedState". See bug 119006 and bug
>> 123681 for more information.
> 
> Also most all attachments to the list are stripped by the software that
> manages the mailing lists. If a screen shot is needed to help explain
> your problem then it is best to upload it to a file sharing site and
> post a link to it in the e-mail to the list.
> 
> If you find that you are running a version less that v4.1.0 than I would
> suggest that you upgrade to 4.1.0 as it is the latest release and has
> many bug fixes.
> 
> Regards
> Keith
> 
> 
> 


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Re: problems with open office

[Stewart Lyons]

thank you to everyone who offered help.  i really appreciate it.

stewart

On Jan 1, 2015, at 1:14 PM, Larry Gusaas  wrote:

> On 2015-01-01, 10:44 AM Stewart Lyons wrote concerning "problems with open 
> office":
>> can someone help me?
>> 
>> i’ve been using open office for a while.  i can’t tell you which version 
>> (b/c the “about open office” menu item is “grayed out,” doesn’t let me open 
>> that function.
>> 
>> one of the problems is that this dialogue box always shows up when i open 
>> open office:
> 
> You need to delete the folder "org.openoffice.script.savedState". It is in 
> the "Saved Application State" folder in your User/Library.
> 
> See this post on the user forum for detailed instructions: 
> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=55755#p244931
> 
> Known bug listed in the release notes, with solution for the problem.
> https://cwiki.apache.org/confluence/display/OOOUSERS/AOO+4.0.1+Release+Notes#AOO4.0.1ReleaseNotes-KnownIssues
>  
> 
> -- 
> 
> As a courtesy I have sent a copy of this reply to you as well as to the 
> mailing list. Do Not reply to me personally but just to the list at 
>  - replies to my personal email address will be 
> ignored.
> 
> Since you are not subscribed to this list you may not see all the replies to 
> your query.To subscribe Apache OpenOffice mailing lists go to
> http://openoffice.apache.org/mailing-lists.html
> 
> For user support you can also use The OpenOffice.org Community Forum
> http://user.services.openoffice.org/en/forum/
> _
> 
> Larry I. Gusaas
> Moose Jaw, Saskatchewan Canada
> Website: http://larry-gusaas.com
> "An artist is never ahead of his time but most people are far behind theirs." 
> - Edgard Varese
> 
> 


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