Hi Folks, Please share the suitable resource for this Position. Please share the Visa Copy and Photo ID Proof of your consultants. at *manish.gu...@nityo.com <manish.gu...@nityo.com>* ================================================================= *Urgent Requirement: Business Analyst with IVR Experience (CA)*
*Role : Business Analyst with IVR Experience* *Work Location : Pleasanton, CA* *Duration of assignment (in Months) : 6-12 months* *Experience: 8 Years* *Essential Functions:* • Consults with business partners and project teams to define and document business requirements (net new requirements, changes to deployed system, etc.) • Develops solution alternatives, high-level designs, functional specifications and estimates that address KP's overall corporate and business strategies. (Emphasis on telephony systems and applications). • Leads the ideation, concept and definition of projects, and remains involved thereafter to ensure alignment with designed and accepted solutions through development, testing, implementation and support. • Functions as project lead for the coordination of solution development including the development of high-level requirements documents, solution alternatives, logical designs, physical designs, defect fixes and other associated tasks. • Acts as a liaison between the business and technical staff, including development staff and other entities such as Enterprise Operations and Enterprise Engineering. • Manage working relationship with business partners by demonstrating knowledge of existing systems • Provides integrated systems planning and leads the review and design concepts for new contact center systems and applications • Develops and documents the technical design for the integration and implementation of contact center systems and applications. • Ensures the development of plans for integration of new systems architecture into current infrastructure. • Participates in post-live project activities; including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and deployments. • Reviews input on supply and demand management and provides feedback as needed. • Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. *Basic Qualifications:* • Bachelor's degree in a related field or 4 additional years of equivalent work experience. • 8 years relevant experience • System Experience in contact center consulting and the design, development and integration of complex contact center systems and applications(Dial plan, Carrier migration, IVR, Skills based routing; good to have exposure in NICE, Aspect, Opstel, CTI, Symon, etc.). • Experience performing business analysis, system/application design, and project management • Experience using structured system/software life cycle & development methodologies (RUP, RM-ODP, RAD, etc.) • A broad understanding of all technologies. • Ability to develop advanced concepts, techniques and standards. • Viewed as functional expert and leader in contact center technologies and operation. • Knowledge of emerging technologies and trends in the healthcare industry. • Strong understanding of System/Software Development Lifecycles and Project Management methodologies. • Proven leadership, problem-solving and decision-making skills • Strong written, oral communication, analytical, organizational and interpersonal skills • Excellent customer relationship management and customer service skills • Strong collaboration, documentation and presentation skills • Must have a positive attitude and the ability to work and communicate with all levels of management, clients, other IT staff, vendors, external partners, System Integrators etc. • Demonstrated service orientation to monitor others' work to ensure quality and alignment in meeting customer's needs. • Ability to maintain standards, prioritize project work to meet customer's needs. • Ability to work in a fast-paced and dynamic environment. • Experience in the Healthcare industry/domain. *Urgent Requirement: QA Lead with Capacity Stress Test & Mainframe Testing Experience (NJ)* *Role : **QA Lead with Capacity Stress Test & Mainframe Testing Experience* *Work Location : Jersey City, NJ* *Duration of assignment (in Months) : 6-12 months* *Position Summary:* • The Capacity Stress Test Environment Lead provides the environment to support and execute a RegSCI compliant capacity stress test *Principal Responsibilities:* • Day to day leadership of a team of technical professionals • Develop and deliver the environment requirements for inclusion in the Test Approach • Acquire and deliver a fully functional environment for capacity stress test execution • Develop and deliver a model that defines the delta between production and test environments • Collaborate with the Data Lead to ensure delivery of a fully functional test execution environment • Provide support throughout all stages of test development and execution • Manage schedule to avoid contention between multiple teams who need access to the test environment • Evaluate infrastructure architectural concepts and familiar with performance monitoring and measurement • Prepare and present status reports *Experience:* • 8+ years leading technical test teams o Experience with both functional and non-functional testing preferred o Experience in the financial industry preferred • Proven ability to deliver projects according to the project plan • Leadership of test teams responsible for test environment delivery and test execution • Experience with multi-technology end-to-end testing (mainframe and distributed systems including) • Proficient in infrastructure architectural concepts and familiar with performance monitoring and measurement *Knowledge and Skills Required:* • Excellent interpersonal, communication, organizational and team leadership skills • Time management and resource allocation • Ability to collaborate with other departments • Ability to summarize findings for review by technical and non-technical stakeholders • Technical knowledge of mainframe architecture and performance monitoring (LPAR, CICS, DB2, MQ) Education, Training &/or Certification: • BS or Equivalent Experience in Engineering, Computer Science, or Information Systems Management Thanks & Regards! *Manish Gupta* *Desk : **609-853-0818 **Ext. 2130* *Email : manish.gu...@nityo.com <manish.gu...@nityo.com>* -- You received this message because you are subscribed to the Google Groups "USITCV" group. 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