Need Business Analyst or Solution Architect with IVR exp at Pleasanton, CA==10+years

[arjun itRCTR]

Please share profiles to my official mail id: *myer...@vigt.com
*

*Title: **Business Analyst or Solution Architect with IVR exp*

*Location: **Pleasanton, CA*

*Duration: 12+ Months*

*Client: TCS *

*Need Visa copy, Passport copy or Number*



*Job Description:*

· Experience in Requirement gathering, designing Use Cases and
developing process based solutions

· Experienced in Call Center Technologies and IVR automation

· Enterprise Systems Integration experience with Contact Center IVR
and helpdesk Applications, IR Call flows, VUI design and web services

· Enterprise systems integration experience to include mainframe
and distributed systems

· Experience in analysis, design, development, and deployment of
large scale multi-tier enterprise application systems

· Strong written and verbal communication

· Experience with Microsoft Office Suite of tools

· Knowledge of SOAP/XML/WS Security

· Ability to thrive in dynamic, fast-paced software development
environment

· Experience in all phases of software development lifecycle
including design, configuration and development, testing and
implementation.

*Responsibilities: *

· Establish and maintain technical relationships between various
stakeholders across multiple work groups to enhance existing call center
site functionalities and troubleshoot issues that arise before/during/after
deployment

· Act as the single point for contact for work intake.

· Create, manage, and update business requirements / solution
designs and Change Request as per business needs and ensure technical
risks/issues are well documented and communicated to project Stakeholders.

· Communicate specifications and guidelines to ensure multiple
simultaneous and inter-dependent deployments are managed well

*Best Regards,*

*Arjun*

*Vigilant Technologies*

*Work: **248-614-2500 *216*

*Email: myer...@vigt.com *

*G-Talk: malliarjun.itr...@gmail.com *

*www.Vigilant-inc.com  | Oracle Platinum
Partner | Inc 500*

*1050 Wilshire Drive, #307, Troy, MI 48084*
www.vigt.com

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Need: Business Analyst @ OR

[Steave Nickson]

Hi Associates,
Greetings!!

Please find the specs of the requirement below; kindly send suitable
profiles to *srikanth.acha...@keyseries.us 

*

*Reviews, analyzes, and evaluates business systems and user needs.
Documents requirements, defines scope and objectives, and formulates
systems to parallel overall business strategies. May require a bachelor's
degree in a related area and at least 4 years or equivalent experience in
the field or in a related area. Familiar with relational database concepts,
and client-server concepts. Relies on experience and judgment to plan and
accomplish goals. Performs a variety of complicated tasks. May lead and
direct the work of Contractor staff. A wide degree of creativity and
latitude is expected.*

*ODOT Specific Description*

*The purpose of this MSP Staff augmentation is to obtain the services of a
Business Analyst to perform business process analysis for Project
Management Office functions. Contractor will be required to work on-site.*

* *

*The Business Systems Analyst II/III will be expected to provide the
analysis necessary to complete project tasks and deliverables as assigned.
Tasks and deliverables include, but are not limited to:*

*·  Interview users to obtain requirements*

*·  Document user requirements*

*·  Document “as-is” and “to-be” process work flows*

*·  Analyze work processes and applications used in those processes*

*·  Provide recommendations for changes in work flows*

*·  Document user guides to coincide with new work flows*

*Required:*

*·  2+ years experience in the field of Business Process Analysis*

*·  Strong written and oral communication skills*

*·  Strong facilitation skills*

*Desired*

*·  Concentrated background in work process analysis*

*·  Experience with institutional processes of an IT Project
Management Office
*


**


---
Thanks & Regards
Srikanth Acharya

Kindly submit your consultant profile to above Email ID. Email is the best
way to reach me out.

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