*SAP CRM Functional* *MN*
*6+ Months* *US citizen or Green Card Holder (NO GC EAD)* Basic Qualifications: • Strong expertise in SAP CRM 7 Service, preferably Enhancement Pack 3 • Strong expertise in SAP CRM Service Management and its integration with cross functional areas • Strong expertise in Optimized Field Service Orders • Strong expertise in Non optimized Field Service Orders • Strong expertise in Depot/Factory Repairs • Strong expertise in Intercompany Billing process for parts and services and its integration with ECC • Experience in Business Role and UI configuration • Must have excellent communication skills (both verbal and written) and be able to lead and design sub-processes within CRM • Must be able to write detailed Functional specifications to hand over to the ABAP developers for Technical Specs and coding Additional Qualifications: • 8+ years of SAP experience strongly preferred in ECC/CRM • 4+ years of SAP experience in CRM strongly preferred, with at least 1 complete life cycle projects preferably one of which as a CRM Functional Lead • 4+ years of SAP experience in USA strongly preferred • Knowledge on Service request, Service Order, Service Confirmation, Service Agreements and its integration with Field Service Applications, Logistics and CATS • Good understanding of Installed Base, Equipment Master and Warranty Master data • Understanding of Service Ticket Management process • Knowledge on Pricing & Pricing Conditions and integration with ECC • Worked with CRM Interaction Center • Worked with PI integration • Worked with Vertex • Worked with Middleware to transfer data between ECC & CRM • Knowledge of Click Software • Understanding of SAP ECC Service component • Knowledge & understanding of the technical objects in ECC & CRM (some knowledge of ABAP and user-exits, BADI’s, etc. would be very helpful). -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at http://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
