[Veritas-bu] The *NEW* support site
OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad!Kate This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
On 11/13/2006 2:45 PM, Greenberg, Katherine A wrote: > OK, So, is it just me or does the latest re-design of the support site > suck more than any previous BAD incarnation of the support site? It really, really sucks. The search engine is now as bad as HP's (and believe or not, the HP support folks tell customers to use Google to find stuff on HP's web site!). > Anyone know of a backdoor to get into the OLD support.veritas.com site? > Or are we seriously now going to be forced into the Symantec model --- We should all log support calls and simply tell the support rep that we tried to find the information on their web site but their web site sucks. Eventually they'll have to hire more staff or improve the site. .../Ed -- Ed Wilts, Mounds View, MN, USA mailto:[EMAIL PROTECTED] ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Hi Kate, Yes, it is the worst approach in search design there is! Lets you and I have con call with Ron Greenwood and the new SLC Sales Rep sometime next week. Scott J. >>> "Greenberg, Katherine A" <[EMAIL PROTECTED]> 11/13/2006 1:45 PM >>> OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad! Kate - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
I have to agree, the last time that I tried to search a scenario on the website it took me at least 5 times as long to try and figure out where I needed to go to find what I was looking for. Definitely a turn in the wrong direction. I also don"t think that this is a training issue or something that I could do faster the next time. It is just a poorly laid out website. - Original Message From: Ed Wilts <[EMAIL PROTECTED]> To: "Greenberg, Katherine A" <[EMAIL PROTECTED]> Cc: veritas-bu@mailman.eng.auburn.edu Sent: Monday, November 13, 2006 10:18:01 PM Subject: Re: [Veritas-bu] The *NEW* support site On 11/13/2006 2:45 PM, Greenberg, Katherine A wrote: > OK, So, is it just me or does the latest re-design of the support site > suck more than any previous BAD incarnation of the support site? It really, really sucks. The search engine is now as bad as HP's (and believe or not, the HP support folks tell customers to use Google to find stuff on HP's web site!). > Anyone know of a backdoor to get into the OLD support.veritas.com site? > Or are we seriously now going to be forced into the Symantec model --- We should all log support calls and simply tell the support rep that we tried to find the information on their web site but their web site sucks. Eventually they'll have to hire more staff or improve the site. .../Ed -- Ed Wilts, Mounds View, MN, USA mailto:[EMAIL PROTECTED] ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Title: Message Kate Well had a quick glance, and yes its pants !!! Dont be mad though :-( Regards Simon Weaver3rd Line Technical SupportWindows Domain Administrator EADS Astrium Limited, B23AA IM (DCS)Anchorage Road, Portsmouth, PO3 5PU Email: [EMAIL PROTECTED] -Original Message-From: Greenberg, Katherine A [mailto:[EMAIL PROTECTED] Sent: 13 November 2006 20:46To: veritas-bu@mailman.eng.auburn.eduSubject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad!KateThis e-mail may contain confidential or privilegedinformation. If you think you have received this e-mail in error,please advise the sender by reply e-mail and then delete thise-mail immediately. Thank you. Aetna This email (including any attachments) may contain confidential and/or privileged information or information otherwise protected from disclosure. If you are not the intended recipient, please notify the sender immediately, do not copy this message or any attachments and do not use it for any purpose or disclose its content to any person, but delete this message and any attachments from your system. Astrium disclaims any and all liability if this email transmission was virus corrupted, altered or falsified. - Astrium Limited, Registered in England and Wales No. 2449259 Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Title: Message Can’t we sign a petition or something to get their attention? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of WEAVER, Simon Sent: Tuesday, November 14, 2006 8:13 AM To: 'Greenberg, Katherine A'; veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] The *NEW* support site Kate Well had a quick glance, and yes its pants !!! Dont be mad though :-( Regards Simon Weaver 3rd Line Technical Support Windows Domain Administrator EADS Astrium Limited, B23AA IM (DCS) Anchorage Road, Portsmouth, PO3 5PU Email: [EMAIL PROTECTED] -Original Message- From: Greenberg, Katherine A [mailto:[EMAIL PROTECTED] Sent: 13 November 2006 20:46 To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad! Kate This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna This email (including any attachments) may contain confidential and/or privileged information or information otherwise protected from disclosure. If you are not the intended recipient, please notify the sender immediately, do not copy this message or any attachments and do not use it for any purpose or disclose its content to any person, but delete this message and any attachments from your system. Astrium disclaims any and all liability if this email transmission was virus corrupted, altered or falsified. - Astrium Limited, Registered in England and Wales No. 2449259 Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
http://support.veritas.com/menu_ddProduct_NBUESVR.htm If you are fast enough From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine A Sent: Monday, November 13, 2006 10:46 PM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad! Kate This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
http://www.commvault.com/backup_and_recovery.asp ??? -Jonathan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine ASent: Tuesday, November 14, 2006 9:45 AMTo: veritas-bu@mailman.eng.auburn.eduSubject: Re: [Veritas-bu] The *NEW* support site Well, since there is so much agreement, I hope that there is something we can do about this beyond whining, of course ;) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine ASent: Monday, November 13, 2006 10:46 PMTo: veritas-bu@mailman.eng.auburn.eduSubject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad!KateThis e-mail may contain confidential or privilegedinformation. If you think you have received this e-mail in error,please advise the sender by reply e-mail and then delete thise-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Or you may want this http://seer.support.veritas.com/NAV_BAR/clustersearch.asp?ddProduct=NBUESVR&crumb=on From: smpt [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 14, 2006 4:09 PM To: 'Greenberg, Katherine A'; 'veritas-bu@mailman.eng.auburn.edu' Subject: RE: [Veritas-bu] The *NEW* support site http://support.veritas.com/menu_ddProduct_NBUESVR.htm If you are fast enough From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine A Sent: Monday, November 13, 2006 10:46 PM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad! Kate This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Well, since there is so much agreement, I hope that there is something we can do about this beyond whining, of course ;) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine ASent: Monday, November 13, 2006 10:46 PMTo: veritas-bu@mailman.eng.auburn.eduSubject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad!KateThis e-mail may contain confidential or privilegedinformation. If you think you have received this e-mail in error,please advise the sender by reply e-mail and then delete thise-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
I wasn't too fond of the old Veritas site, but the Symantec NetBackup site is way beyond functional. If customers don't demand better than the v6.0 debacle and this dysfunctional support site, why should Symantec change? Grinding salt into the wound, "Veritas" sent me their monthly URL to the digest of new TechNotes, something I've always found useful. Their e-mail process still works, but the provided URL no longer functions and I can find no similar function on the support web site. The new site is so bad that I'm at a loss to find suggestions for improvement, besides suggest: start over; be the customer. :-( cheers, wayne Greenberg, Katherine A wrote, in part, on 11/13/2006 3:45 PM: > OK, So, is it just me or does the latest re-design of the support site > suck more than any previous BAD incarnation of the support site? ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
NB 3 & 4 Technote digest for the month: http://seer.support.veritas.com/docs/NETBACKUPDC_digest.htm NB 5 & 6 Technote digest for the month: http://seer.support.veritas.com/docs/NBUESVR_digest.htm Always interesting reading. =) - John Nardello -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wayne T Smith Sent: Tuesday, November 14, 2006 12:34 PM To: veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] The *NEW* support site I wasn't too fond of the old Veritas site, but the Symantec NetBackup site is way beyond functional. If customers don't demand better than the v6.0 debacle and this dysfunctional support site, why should Symantec change? Grinding salt into the wound, "Veritas" sent me their monthly URL to the digest of new TechNotes, something I've always found useful. Their e-mail process still works, but the provided URL no longer functions and I can find no similar function on the support web site. The new site is so bad that I'm at a loss to find suggestions for improvement, besides suggest: start over; be the customer. :-( cheers, wayne Greenberg, Katherine A wrote, in part, on 11/13/2006 3:45 PM: > OK, So, is it just me or does the latest re-design of the support site > suck more than any previous BAD incarnation of the support site? ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
I would suppose that we should do something regarding the support site and not the product itself, although even this might be under consideration (Symantec people on the list: INFORM YOUR COMPANY) Anyway, maybe we should create a petition at http://www.petitiontime.com/ ? Any idea as what to write as a letter? (I was never very good at essay’s) Jim From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin, Jonathan (Contractor) Sent: Tuesday, November 14, 2006 5:00 PM To: veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] The *NEW* support site http://www.commvault.com/backup_and_recovery.asp ??? -Jonathan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine A Sent: Tuesday, November 14, 2006 9:45 AM To: veritas-bu@mailman.eng.auburn.edu Subject: Re: [Veritas-bu] The *NEW* support site Well, since there is so much agreement, I hope that there is something we can do about this beyond whining, of course ;) From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greenberg, Katherine A Sent: Monday, November 13, 2006 10:46 PM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] The *NEW* support site OK, So, is it just me or does the latest re-design of the support site suck more than any previous BAD incarnation of the support site? Anyone know of a backdoor to get into the OLD support.veritas.com site? Or are we seriously now going to be forced into the Symantec model --- first it's their sales people and now this?!?!?!?! Sorry, I'm mad! Kate This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] The *NEW* support site
Okay all… I have a received a few “inquiries” on the new web site and most of what I’m getting isn’t good. I’ve also read through most of the entries here, and I’m also not getting warm fuzzies on the site.. So here’s what I would like to ask of you.. I have the ear of the folks in charge of the site.. If you can detail out your complaints and send them to me I will forward them off to the powers to be.. I’ve been ask to fill out “bug” reports for each of the complaints and if possible, include the email address of the person submitting. This way they can contact you to insure that we get things taken of in the proper manner.. Thanks… Ronald R. Greenwood Sr. Technical Account Manager Western Area Sales Symantec Corporation www.symantec.com Office: (303) 920-7241 Mobile: (303) 902-3384 Email: [EMAIL PROTECTED] America Customer Care http://symantec.custhelp.com 1-800-327-2232 Option 1 ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
