Re: Attention All iPad Voice Over Users: A Call to Action to Restore Amazon Kindle Book Purchasing Accessibility

2024-07-05 Thread Penny Reeder 
I called Amazon's disability support phone line when i tried and was denied permission to purchase a kindle book from the Amazon.com shopping  app on my Iphone, last Saturday. The support person with whom i spoke told me she had reported the problem and it should be resolved the next day. After i made the call, i discovered a work-around, and i didn't follow up further. Here is how i was able to add the book to my kindle library. I asked the A-Lady to buy the kindle book, being sure to name the title and author, accurately. The transaction was completed, and the book arrived in my Kindle library almost instantly. I hope this works for you. But, of course, register your complaint about the shopping app denying permission to purchase a kindle book, as well. PennySent from my iPhoneOn Jul 5, 2024, at 1:49 PM, VIPhone  wrote:Hello All, In short, with VoiceOver enabled on iPad, Kindle book purchasing pages are no longer accessible in Safari.Please do the following to increase the likelihood that this issue will be resolved ASAP:1.Please call 888-283-1678.2.Select option 1.3.When the Amazon rep answers your call, verify your account with them.  This is extremely important.  If the rep does not require you to verify your account, before proceeding, the call will not be logged into the Amazon support system.4.Once your account has been verified, give the rep the following ticket number:V1442232677 and tell them that you are calling to verify that you are experiencing the same problem on your iPad.Depending upon the wait time, this call should take less than 10 minutes of your time.  The more calls, the faster the problem will be resolved.Now, to reproduce the VoiceOver iPad Safari Kindle book purchasing bug, do the following:1.With Voice Over enabled on your iPad, open Safari and go to Amazon.com2.If you have not already done so, sign into your Amazon account from within Safari.3.In the Amazon search field type in any book title, for example, Shutter Island.  Locate the title of the book and activates it’s title to open it’s details page which should give you the option of downloading a sample of the book, listening to a preview of the title, and provide purchasing options, etc.  Make certain that you open the Kindle version of the title and not the Audible version.  Assuming that you open the correct page, you will discover that virtually none of the content is VoiceOver accessible.Please be aware that Amazon support has already verified this bug but strongly recommends that anyone who can reproduce the bug should call in to let them know.Thank you all for your support on this one.Mark



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Re: Attention All iPad Voice Over Users: A Call to Action to Restore Amazon Kindle Book Purchasing Accessibility

2024-07-05 Thread VIPhone 


Hello Anna and thank you so much for taking the time to call Amazon.

 

When I called and spoke to Carla, who was an absolute delight, she 
confirmed that Amazon has some errors being reported by non-VoiceOver users 
because of some recent backend changes they’ve recently made.

 

While I know that many VoiceOver users do not use iPads and even those that 
do, probably don’t purchase Kindel content on a regular basis, via iPad, if 
this issue is not resolved, it could filter down to other Amazon web pages 
and that would be terrible.

 

Again, thank you and I hope that more of us will do the same by verifying 
and reporting this problem to Amazon.

 

Mark

 
On Friday, July 5, 2024 at 1:53:41 PM UTC-7 woodyanna wrote:

> Hi Mark,
>
> I verified the problem and called. The guy I talked to seemed pretty 
> clueless and wanted to know if I had checked with Apple about the problem, 
> so I can't guarantee he added my info to the ticket, but he said he did, so 
> hopefully he knew what he was doing and did it.
>
> Best,
> Anna
>
>
> On Jul 5, 2024, at 12:49 PM, VIPhone  wrote:
>
> Hello All, 
>
> In short, with VoiceOver enabled on iPad, Kindle book purchasing pages are 
> no longer accessible in Safari.
>
> Please do the following to increase the likelihood that this issue will be 
> resolved ASAP:
>
> 1.
> Please call 888-283-1678 <(888)%20283-1678>.
>
> 2.
> Select option 1.
>
> 3.
> When the Amazon rep answers your call, verify your account with them. 
>  This is extremely important.  If the rep does not require you to verify 
> your account, before proceeding, the call will not be logged into the 
> Amazon support system.
>
> 4.
> Once your account has been verified, give the rep the following ticket 
> number:
> V1442232677 and tell them that you are calling to verify that you are 
> experiencing the same problem on your iPad.
>
> Depending upon the wait time, this call should take less than 10 minutes 
> of your time.  The more calls, the faster the problem will be resolved.
>
> Now, to reproduce the VoiceOver iPad Safari Kindle book purchasing bug, do 
> the following:
> 1.
> With Voice Over enabled on your iPad, open Safari and go to Amazon.com
>
> 2.
> If you have not already done so, sign into your Amazon account from within 
> Safari.
>
> 3.
> In the Amazon search field type in any book title, for example, Shutter 
> Island.  Locate the title of the book and activates it’s title to open it’s 
> details page which should give you the option of downloading a sample of 
> the book, listening to a preview of the title, and provide purchasing 
> options, etc.  Make certain that you open the Kindle version of the title 
> and not the Audible version.  Assuming that you open the correct page, you 
> will discover that virtually none of the content is VoiceOver accessible.
>
> Please be aware that Amazon support has already verified this bug but 
> strongly recommends that anyone who can reproduce the bug should call in to 
> let them know.
>
> Thank you all for your support on this one.
>
> Mark
>
>
> -- 
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> list.
>  
> If you have any questions or concerns about the running of this list, or 
> if you feel that a member's post is inappropriate, please contact the 
> owners or moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
> cara...@caraquinn.com
>  
> The archives for this list can be searched at:
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> 
> .
>
>
>

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Re: Attention All iPad Voice Over Users: A Call to Action to Restore Amazon Kindle Book Purchasing Accessibility

2024-07-05 Thread Anna Dresner 
Hi Mark,

I verified the problem and called. The guy I talked to seemed pretty clueless 
and wanted to know if I had checked with Apple about the problem, so I can't 
guarantee he added my info to the ticket, but he said he did, so hopefully he 
knew what he was doing and did it.

Best,
Anna


> On Jul 5, 2024, at 12:49 PM, VIPhone  wrote:
> 
> Hello All, 
> 
> In short, with VoiceOver enabled on iPad, Kindle book purchasing pages are no 
> longer accessible in Safari.
> 
> Please do the following to increase the likelihood that this issue will be 
> resolved ASAP:
> 
> 1.
> Please call 888-283-1678.
> 
> 2.
> Select option 1.
> 
> 3.
> When the Amazon rep answers your call, verify your account with them.  This 
> is extremely important.  If the rep does not require you to verify your 
> account, before proceeding, the call will not be logged into the Amazon 
> support system.
> 
> 4.
> Once your account has been verified, give the rep the following ticket number:
> V1442232677 and tell them that you are calling to verify that you are 
> experiencing the same problem on your iPad.
> 
> Depending upon the wait time, this call should take less than 10 minutes of 
> your time.  The more calls, the faster the problem will be resolved.
> 
> Now, to reproduce the VoiceOver iPad Safari Kindle book purchasing bug, do 
> the following:
> 1.
> With Voice Over enabled on your iPad, open Safari and go to Amazon.com
> 
> 2.
> If you have not already done so, sign into your Amazon account from within 
> Safari.
> 
> 3.
> In the Amazon search field type in any book title, for example, Shutter 
> Island.  Locate the title of the book and activates it’s title to open it’s 
> details page which should give you the option of downloading a sample of the 
> book, listening to a preview of the title, and provide purchasing options, 
> etc.  Make certain that you open the Kindle version of the title and not the 
> Audible version.  Assuming that you open the correct page, you will discover 
> that virtually none of the content is VoiceOver accessible.
> 
> Please be aware that Amazon support has already verified this bug but 
> strongly recommends that anyone who can reproduce the bug should call in to 
> let them know.
> 
> Thank you all for your support on this one.
> 
> Mark
> 
> 
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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>  
> .

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Attention All iPad Voice Over Users: A Call to Action to Restore Amazon Kindle Book Purchasing Accessibility

2024-07-05 Thread VIPhone 
Hello All, 

In short, with VoiceOver enabled on iPad, Kindle book purchasing pages are 
no longer accessible in Safari.

Please do the following to increase the likelihood that this issue will be 
resolved ASAP:

1.
Please call 888-283-1678.

2.
Select option 1.

3.
When the Amazon rep answers your call, verify your account with them.  This 
is extremely important.  If the rep does not require you to verify your 
account, before proceeding, the call will not be logged into the Amazon 
support system.

4.
Once your account has been verified, give the rep the following ticket 
number:
V1442232677 and tell them that you are calling to verify that you are 
experiencing the same problem on your iPad.

Depending upon the wait time, this call should take less than 10 minutes of 
your time.  The more calls, the faster the problem will be resolved.

Now, to reproduce the VoiceOver iPad Safari Kindle book purchasing bug, do 
the following:
1.
With Voice Over enabled on your iPad, open Safari and go to Amazon.com

2.
If you have not already done so, sign into your Amazon account from within 
Safari.

3.
In the Amazon search field type in any book title, for example, Shutter 
Island.  Locate the title of the book and activates it’s title to open it’s 
details page which should give you the option of downloading a sample of 
the book, listening to a preview of the title, and provide purchasing 
options, etc.  Make certain that you open the Kindle version of the title 
and not the Audible version.  Assuming that you open the correct page, you 
will discover that virtually none of the content is VoiceOver accessible.

Please be aware that Amazon support has already verified this bug but 
strongly recommends that anyone who can reproduce the bug should call in to 
let them know.

Thank you all for your support on this one.

Mark

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feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

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mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

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