Here is the response I got from Apple Accessability regarding voice over crashing. Thought those of you having the same problem might like to do this as well. Let's give them some more info. Nancy
Nancy Badger, Ph.D Assistant Vice Chancellor, Student Services UT Chattanooga Sent from my iPhone with dictation software. Please excuse spelling errors. Begin forwarded message: > From: Apple Accessibility <accessibil...@apple.com> > Date: December 14, 2016 at 9:01:21 AM EST > To: nancybad...@icloud.com > Subject: Re: Voiceover crashing; Follow-up: 654625930 > > Hello, > Thank you for your email. We would like to gather some additional information > on this. In order to do that we would like to gather some stack shots. > Please do the following: > The next time it happens press the home button and either of the volume > buttons simultaneously. > Let up on the buttons wait a little bit (a 10 count should be fine) then do > it again. Repeat this one more time. > > Connect your iPhone to a computer and sync it. > The logs and stackshots will transfer to the computer during the sync. If you > have multiple iOS devices, we only require logs from the affected device. > Logs will be contained in a folder with the device’s name. Compress the > folder and send it to us. > > For Mac OS X systems: > Connect your iPhone and sync it in iTunes. > In the Finder press command+Shift+G and navigate to > ~/Library/Logs/CrashReporter/MobileDevice/ > > For Windows system: > Connect your iPhone and sync it in iTunes. > Windows Vista & later: the crash logs are in > C:\Users\USER\AppData\Roaming\Apple > computer\Logs\CrashReporter\MobileDevice\device name > > Sincerely, > > Apple Accessibility > For more information on Accessibility at Apple, please visit: > http://www.apple.com/accessibility/ > http://www.apple.com/support/accessibility/ > >> On December 14, 2016 at 03:20:08 AM GMT, nancybad...@icloud.com wrote: >> >> Hello, >> Voiceover is silent. However you still have to do double taps to get things >> to work. So, you can't hear the voice but the voiceover gestures still work. >> What I have to do is turn off voiceover by using the home key and then turn >> it back on again. Others on the list serve have been able to turn voice over >> back on and off with Siri. I have not tried that. We have figured out that >> it is not about the volume of the voice. We have tried all different ways to >> turn the volume up through Settings and through the buttons. It happened to >> me again today after I got done with a phone call. I had to use the hunky to >> turn voiceover off and then back on again. The only way I can think to >> replicate it is two and a call and see if VoiceOver still works. The other >> idea is to use Siri and then see if VoiceOver still works after using Siri. >> By the way, I am using an iPhone 6 Plus. People on the list have been using >> iPhone 7, I phone six s. There were about 20 people on the thread discussing >> this. So I will be very surprised if I am the only one writing to you about >> it. Thank you so much! >> Nancy >> >> Nancy Badger, Ph.D >> Assistant Vice Chancellor, Student Services >> UT Chattanooga >> Sent from my iPhone with dictation software. Please excuse spelling errors. >> >>> On Dec 13, 2016, at 10:17 AM, Apple Accessibility >>> <accessibil...@apple.com> wrote: >>> >>> Hello, >>> Thank you for your email. Can you provide some specifics? What exactly >>> happens? Does VO just go silent? Are there any other symptoms you can >>> describe? >>> What steps are needed to bring back VO functionality? >>> Are there steps that can be followed to replicate the issue? >>> >>> Apple Accessibility >>> >>> For more information on Accessibility at Apple, please visit: >>> http://www.apple.com/accessibility/ >>> https://support.apple.com/accessibility >>> >>>> On December 12, 2016 at 23:24:51 PM GMT, nancybad...@icloud.com wrote: >>>> >>>> Hello, >>>> I have a feeling you are hearing about this from several people. Several >>>> people on my list serve are talking about it. For those of us using iOS, >>>> 10.1, voiceover is crashing at different times. Some people have >>>> identified that it crashes after they end a phone call. Others have said >>>> that it crashes after using Siri. I have experienced both of these issues, >>>> and it has also crashed on me after I got done listening to tune in radio. >>>> Thank you for your attention. I am using an iPhone 6 Plus. >>>> >>>> Nancy Badger, Ph.D >>>> Assistant Vice Chancellor, Student Services >>>> UT Chattanooga >>>> Sent from my iPhone with dictation software. Please excuse spelling >>>> errors. >>>> >> -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. 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