RE: Issue with the Capital One Mobile app
I'll double check, but I'm a straight VoiceOver user. To the best of my memory, I haven't really monkeyed around with zoom or enlarged text size, etc. Today, I got a button below the Creditwise button and two tabs at the bottom of the screen for auto loan advertisement. Still no locator though. I even checked my app settings in the iPhone's settings and while my other banks. Wels Fargo, USBank have a toggle for location services, this Capital One app does not. -Original Message- From: viphone@googlegroups.com On Behalf Of M. Taylor Sent: Friday, March 15, 2019 6:08 PM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app This is a fabulous point, Yolanda. Wow! I never would have thought of that. Yes, it is oh so important to use standard screen size settings when first testing out a feature. An excellent point, indeed. Mark -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Yolanda Thompson Sent: Friday, March 15, 2019 5:57 PM To: viphone@googlegroups.com Subject: Re: Issue with the Capital One Mobile app I have an iPhone 10S and I can see the branch atm button. Are you using zoom or a font enlargement that might be preventing it from showing on the screen? On 3/15/19, Cristobal Muñoz wrote: > An update… So as I suspected, even with activating my debit card, no go. > Still no option to locate a nearby branch/ATM. > > After that Creditwise button at the bottom of the screen, it’s still > then the home and profile tabs. > > Anyway, thought I’d give a quick follow up. > > I’ll probably be reaching out to Capital One again over the weekend > outlining the same. > > > > > > From: Cristobal Muñoz > Sent: Monday, March 11, 2019 9:44 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > > > I believe you, but again, I as well as others aren’t getting this on > our screens. > > After the Creditwise button swiping past it lands on the home and then > profile tab. > > I get the same behavior on my SE where I also downloaded the Capital > One app to make sure it wasn’t some funky thing with my XR. > > The only other thing I can think of is that since I barely opened the > account and have yet to receive the debit card, maybe once I activate > it then the branch/ATM locator option will pop up. I’m not holding my > breath though since again, others have also mentioned that they’re not > getting this locator tool on their screen either. The Capital One rep > didn’t make any mention that this had to be a requirement for that option to > appear either. > > Once I get and activate the card, I’ll follow up in case there was any > change. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of sarai.bucciare...@gmail.com > <mailto:sarai.bucciare...@gmail.com> > Sent: Sunday, March 10, 2019 11:14 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Yes, I have the latest version. > > Launch Capitalone iPhone app. > > On the main account screen, a list of all accounts will appear. > Perform a 1 finger swipe across to the last account. Then, swipe 1 > finger to the right again. You hear credit wize button. Swipe one more > time, you hear branch/atm button. > > If you don’t hear these, delete and redownload the app. > > > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of Peter Logan > Sent: Sunday, March 10, 2019 5:32 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > That does nothing… do you have the latest version? Maybe it is > something may have broken recently… > > Sent from my IPhome. > > > On Mar 9, 2019, at 9:25 PM, <mailto:sarai.bucciare...@gmail.com> > <mailto:sarai.bucciare...@gmail.com> > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> > Sent: Saturday, March 9, 2019 9:17 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Last button on my app is “credit wise” .. then it goes to the home tab > or profile tab .. > > > > I wonder if it has to do with the number of accounts, I
RE: Issue with the Capital One Mobile app
This is a fabulous point, Yolanda. Wow! I never would have thought of that. Yes, it is oh so important to use standard screen size settings when first testing out a feature. An excellent point, indeed. Mark -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Yolanda Thompson Sent: Friday, March 15, 2019 5:57 PM To: viphone@googlegroups.com Subject: Re: Issue with the Capital One Mobile app I have an iPhone 10S and I can see the branch atm button. Are you using zoom or a font enlargement that might be preventing it from showing on the screen? On 3/15/19, Cristobal Muñoz wrote: > An update… So as I suspected, even with activating my debit card, no go. > Still no option to locate a nearby branch/ATM. > > After that Creditwise button at the bottom of the screen, it’s still > then the home and profile tabs. > > Anyway, thought I’d give a quick follow up. > > I’ll probably be reaching out to Capital One again over the weekend > outlining the same. > > > > > > From: Cristobal Muñoz > Sent: Monday, March 11, 2019 9:44 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > > > I believe you, but again, I as well as others aren’t getting this on > our screens. > > After the Creditwise button swiping past it lands on the home and then > profile tab. > > I get the same behavior on my SE where I also downloaded the Capital > One app to make sure it wasn’t some funky thing with my XR. > > The only other thing I can think of is that since I barely opened the > account and have yet to receive the debit card, maybe once I activate > it then the branch/ATM locator option will pop up. I’m not holding my > breath though since again, others have also mentioned that they’re not > getting this locator tool on their screen either. The Capital One rep > didn’t make any mention that this had to be a requirement for that option to > appear either. > > Once I get and activate the card, I’ll follow up in case there was any > change. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of sarai.bucciare...@gmail.com > <mailto:sarai.bucciare...@gmail.com> > Sent: Sunday, March 10, 2019 11:14 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Yes, I have the latest version. > > Launch Capitalone iPhone app. > > On the main account screen, a list of all accounts will appear. > Perform a 1 finger swipe across to the last account. Then, swipe 1 > finger to the right again. You hear credit wize button. Swipe one more > time, you hear branch/atm button. > > If you don’t hear these, delete and redownload the app. > > > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of Peter Logan > Sent: Sunday, March 10, 2019 5:32 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > That does nothing… do you have the latest version? Maybe it is > something may have broken recently… > > Sent from my IPhome. > > > On Mar 9, 2019, at 9:25 PM, <mailto:sarai.bucciare...@gmail.com> > <mailto:sarai.bucciare...@gmail.com> > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> > Sent: Saturday, March 9, 2019 9:17 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Last button on my app is “credit wise” .. then it goes to the home tab > or profile tab .. > > > > I wonder if it has to do with the number of accounts, I have 4 with > them … > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On > Behalf Of Sarai Bucciarelli > Sent: Saturday, March 09, 2019 9:58 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Its at the end of the acount list past credit wise. Its a button. > > > > Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli > <http://www.linkedin.com/in/SaraiDBucciarelli> > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups
Re: Issue with the Capital One Mobile app
I have an iPhone 10S and I can see the branch atm button. Are you using zoom or a font enlargement that might be preventing it from showing on the screen? On 3/15/19, Cristobal Muñoz wrote: > An update… So as I suspected, even with activating my debit card, no go. > Still no option to locate a nearby branch/ATM. > > After that Creditwise button at the bottom of the screen, it’s still then > the home and profile tabs. > > Anyway, thought I’d give a quick follow up. > > I’ll probably be reaching out to Capital One again over the weekend > outlining the same. > > > > > > From: Cristobal Muñoz > Sent: Monday, March 11, 2019 9:44 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > > > I believe you, but again, I as well as others aren’t getting this on our > screens. > > After the Creditwise button swiping past it lands on the home and then > profile tab. > > I get the same behavior on my SE where I also downloaded the Capital One app > to make sure it wasn’t some funky thing with my XR. > > The only other thing I can think of is that since I barely opened the > account and have yet to receive the debit card, maybe once I activate it > then the branch/ATM locator option will pop up. I’m not holding my breath > though since again, others have also mentioned that they’re not getting this > locator tool on their screen either. The Capital One rep didn’t make any > mention that this had to be a requirement for that option to appear either. > > Once I get and activate the card, I’ll follow up in case there was any > change. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On Behalf Of > sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> > Sent: Sunday, March 10, 2019 11:14 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Yes, I have the latest version. > > Launch Capitalone iPhone app. > > On the main account screen, a list of all accounts will appear. Perform a 1 > finger swipe across to the last account. Then, swipe 1 finger to the right > again. You hear credit wize button. Swipe one more time, you hear branch/atm > button. > > If you don’t hear these, delete and redownload the app. > > > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On Behalf Of > Peter Logan > Sent: Sunday, March 10, 2019 5:32 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > That does nothing… do you have the latest version? Maybe it is something may > have broken recently… > > Sent from my IPhome. > > > On Mar 9, 2019, at 9:25 PM, <mailto:sarai.bucciare...@gmail.com> > <mailto:sarai.bucciare...@gmail.com> > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On Behalf Of > pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> > Sent: Saturday, March 9, 2019 9:17 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Last button on my app is “credit wise” .. then it goes to the home tab or > profile tab .. > > > > I wonder if it has to do with the number of accounts, I have 4 with them … > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On Behalf Of > Sarai Bucciarelli > Sent: Saturday, March 09, 2019 9:58 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: RE: Issue with the Capital One Mobile app > > > > Its at the end of the acount list past credit wise. Its a button. > > > > Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli > <http://www.linkedin.com/in/SaraiDBucciarelli> > > > > From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > mailto:viphone@googlegroups.com> > On Behalf Of > Cristobal Munoz > Sent: Saturday, March 9, 2019 8:29 AM > To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> > Subject: Re: Issue with the Capital One Mobile app > > > > I don’t know about the other stuff. Honestly, other than this particular > issue that wasn’t one until I opened up a checking account, overall, it’s > been pretty accessible for me. I have been able to do everyt
RE: Issue with the Capital One Mobile app
An update… So as I suspected, even with activating my debit card, no go. Still no option to locate a nearby branch/ATM. After that Creditwise button at the bottom of the screen, it’s still then the home and profile tabs. Anyway, thought I’d give a quick follow up. I’ll probably be reaching out to Capital One again over the weekend outlining the same. From: Cristobal Muñoz Sent: Monday, March 11, 2019 9:44 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app I believe you, but again, I as well as others aren’t getting this on our screens. After the Creditwise button swiping past it lands on the home and then profile tab. I get the same behavior on my SE where I also downloaded the Capital One app to make sure it wasn’t some funky thing with my XR. The only other thing I can think of is that since I barely opened the account and have yet to receive the debit card, maybe once I activate it then the branch/ATM locator option will pop up. I’m not holding my breath though since again, others have also mentioned that they’re not getting this locator tool on their screen either. The Capital One rep didn’t make any mention that this had to be a requirement for that option to appear either. Once I get and activate the card, I’ll follow up in case there was any change. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of sarai.bucciare...@gmail.com <mailto:sarai.bucciare...@gmail.com> Sent: Sunday, March 10, 2019 11:14 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Yes, I have the latest version. Launch Capitalone iPhone app. On the main account screen, a list of all accounts will appear. Perform a 1 finger swipe across to the last account. Then, swipe 1 finger to the right again. You hear credit wize button. Swipe one more time, you hear branch/atm button. If you don’t hear these, delete and redownload the app. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Peter Logan Sent: Sunday, March 10, 2019 5:32 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app That does nothing… do you have the latest version? Maybe it is something may have broken recently… Sent from my IPhome. On Mar 9, 2019, at 9:25 PM, mailto:sarai.bucciare...@gmail.com> > mailto:sarai.bucciare...@gmail.com> > wrote: Do a 3 finger flick down. I have 6 accounts. Its past credit wize. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> Sent: Saturday, March 9, 2019 9:17 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> S
RE: Issue with the Capital One Mobile app
I believe you, but again, I as well as others aren’t getting this on our screens. After the Creditwise button swiping past it lands on the home and then profile tab. I get the same behavior on my SE where I also downloaded the Capital One app to make sure it wasn’t some funky thing with my XR. The only other thing I can think of is that since I barely opened the account and have yet to receive the debit card, maybe once I activate it then the branch/ATM locator option will pop up. I’m not holding my breath though since again, others have also mentioned that they’re not getting this locator tool on their screen either. The Capital One rep didn’t make any mention that this had to be a requirement for that option to appear either. Once I get and activate the card, I’ll follow up in case there was any change. From: viphone@googlegroups.com On Behalf Of sarai.bucciare...@gmail.com Sent: Sunday, March 10, 2019 11:14 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app Yes, I have the latest version. Launch Capitalone iPhone app. On the main account screen, a list of all accounts will appear. Perform a 1 finger swipe across to the last account. Then, swipe 1 finger to the right again. You hear credit wize button. Swipe one more time, you hear branch/atm button. If you don’t hear these, delete and redownload the app. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Peter Logan Sent: Sunday, March 10, 2019 5:32 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app That does nothing… do you have the latest version? Maybe it is something may have broken recently… Sent from my IPhome. On Mar 9, 2019, at 9:25 PM, mailto:sarai.bucciare...@gmail.com> > mailto:sarai.bucciare...@gmail.com> > wrote: Do a 3 finger flick down. I have 6 accounts. Its past credit wize. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> Sent: Saturday, March 9, 2019 9:17 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via
RE: Issue with the Capital One Mobile app
Yes, I have the latest version. Launch Capitalone iPhone app. On the main account screen, a list of all accounts will appear. Perform a 1 finger swipe across to the last account. Then, swipe 1 finger to the right again. You hear credit wize button. Swipe one more time, you hear branch/atm button. If you don’t hear these, delete and redownload the app. From: viphone@googlegroups.com On Behalf Of Peter Logan Sent: Sunday, March 10, 2019 5:32 AM To: viphone@googlegroups.com Subject: Re: Issue with the Capital One Mobile app That does nothing… do you have the latest version? Maybe it is something may have broken recently… Sent from my IPhome. On Mar 9, 2019, at 9:25 PM, mailto:sarai.bucciare...@gmail.com> > wrote: Do a 3 finger flick down. I have 6 accounts. Its past credit wize. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of pdlloga...@gmail.com <mailto:pdlloga...@gmail.com> Sent: Saturday, March 9, 2019 9:17 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One
Re: Issue with the Capital One Mobile app
That does nothing… do you have the latest version? Maybe it is something may have broken recently… Sent from my IPhome. > On Mar 9, 2019, at 9:25 PM, > wrote: > > Do a 3 finger flick down. I have 6 accounts. Its past credit wize. > > From: viphone@googlegroups.com On Behalf Of > pdlloga...@gmail.com > Sent: Saturday, March 9, 2019 9:17 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > Last button on my app is “credit wise” .. then it goes to the home tab or > profile tab .. > > I wonder if it has to do with the number of accounts, I have 4 with them … > > From: viphone@googlegroups.com On Behalf Of Sarai > Bucciarelli > Sent: Saturday, March 09, 2019 9:58 AM > To: viphone@googlegroups.com > Subject: RE: Issue with the Capital One Mobile app > > Its at the end of the acount list past credit wise. Its a button. > > Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli > > From: viphone@googlegroups.com On Behalf Of > Cristobal Munoz > Sent: Saturday, March 9, 2019 8:29 AM > To: viphone@googlegroups.com > Subject: Re: Issue with the Capital One Mobile app > > I don’t know about the other stuff. Honestly, other than this particular > issue that wasn’t one until I opened up a checking account, overall, it’s > been pretty accessible for me. I have been able to do everything I wanted but > for this one thing. > > On Mar 9, 2019, at 5:30 AM, Tony wrote: > > I haven’t used the mobile app but have used their site for several years. > They have little interest in accessibility. I have contacted them several > times about problems but nothing happens. Some problems are fixed in the > next major release but new problems appear. > > At least it is better now than when I first started with them. I still have > to call to do a few things. > > Tony > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Cristobal Muñoz > Sent: Friday, March 08, 2019 11:12 PM > To: viphone@googlegroups.com > Subject: Issue with the Capital One Mobile app > > Hello list, > So recently, I opened up a Capital One 360 checking account. I already have a > couple of credit cards with them and have used the iPhone app with no > VoiceOver issues. Reviewing purchases, making payments, etc. > Even opening and setting up the checking account was super easy via the phone. > Anyway, After I got the account open, I poked around the app and for the life > of me, couldn’t find anywhere that had an option to locate an ATM nearby. I > live on the West Coast so the AllPoint ATM network was going to be my only > option for things like depositing cash or withdraws. I was able to do this > search via Safari, but thought it odd that such a feature was nowhere to be > found from within the app itself. > I did a chat with Capital One this morning and outlined and explained the > above. The rep said that there is indeed a locate an ATM/branch feature at > the bottom of the screen. For me, it’s only my accounts, followed by their > creditwise product, an option to set a budge for credit card spending, a > faded out button to try the budget thing and then the two tabs at the very > bottom of the screen (Home and Profile). > I uninstalled and reinstalled the app, turned off WIFI and tried to see if it > would show up while on data and no go. I even had my sighted wife look at it > and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She > didn’t see the ATM locator option either. > So on we went through all these steps and while she said she’d let the “tech > team” know, she also wanted me to try resetting location settings. Yeah. I > didn’t feel like doing that at that time. > I even later tried downloading the same app onto my iPhone SE that I use for > work and same deal, No ATM/branch locator anywhere. > So after my long soliloquy, may I ask, is anyone else using the Capital One > mobile app for checking and do they in fact have this ATM/branch locator > option available to them? > I find it odd that it’s not appearing on either my XR or SE. I’m running the > latest iOS and app update too. > Any input would be appreciated. > Thanks, > Cristóbal > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >
RE: Issue with the Capital One Mobile app
Do a 3 finger flick down. I have 6 accounts. Its past credit wize. From: viphone@googlegroups.com On Behalf Of pdlloga...@gmail.com Sent: Saturday, March 9, 2019 9:17 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- Y
RE: Issue with the Capital One Mobile app
Same with me. Creditwise and then the two tabs. I was able to get rid of that credit card budgeting option so that no longer appears under the Creditwise button, but now it just goes from that button to the two Home and Profile tabs. I have two credit cards and this new checking account. The branch/ATM locator wasn’t present when it was just the credit cards, but at that time, it wasn’t something I even thought about since I didn’t need one. From: viphone@googlegroups.com On Behalf Of pdlloga...@gmail.com Sent: Saturday, March 9, 2019 7:17 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather tha
RE: Issue with the Capital One Mobile app
So weird. After the Creditwise button, it’s just the two tabs for me. Home and Profile. I was able to get rid of that budgeting tool. I even reset location and privacy settings as suggested by the Capital One rep and no dice. Capital One doesn’t even show up as an app in my locations section of Privacy like my other banks do where I can enable/disable location services. I mean, it’s not the end of the world. I can look up ATMs via Google Maps and whatnot, but still… From: viphone@googlegroups.com On Behalf Of Sarai Bucciarelli Sent: Saturday, March 9, 2019 6:58 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups &q
RE: Issue with the Capital One Mobile app
Last button on my app is “credit wise” .. then it goes to the home tab or profile tab .. I wonder if it has to do with the number of accounts, I have 4 with them … From: viphone@googlegroups.com On Behalf Of Sarai Bucciarelli Sent: Saturday, March 09, 2019 9:58 AM To: viphone@googlegroups.com Subject: RE: Issue with the Capital One Mobile app Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at https://groups.google.com/gro
RE: Issue with the Capital One Mobile app
I also use the app, and you are correct that there isn’t a way to locate an ATM via the app. From: viphone@googlegroups.com On Behalf Of Cristobal Muñoz Sent: Saturday, March 09, 2019 12:12 AM To: viphone@googlegroups.com Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
RE: Issue with the Capital One Mobile app
Its at the end of the acount list past credit wise. Its a button. Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> From: viphone@googlegroups.com On Behalf Of Cristobal Munoz Sent: Saturday, March 9, 2019 8:29 AM To: viphone@googlegroups.com Subject: Re: Issue with the Capital One Mobile app I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. On Mar 9, 2019, at 5:30 AM, Tony mailto:t...@k5twz.com> > wrote: I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To post to this group, send email to viphone@googlegroups.com <mailto:viphone@googlegroups.com> . Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at:
Re: Issue with the Capital One Mobile app
I don’t know about the other stuff. Honestly, other than this particular issue that wasn’t one until I opened up a checking account, overall, it’s been pretty accessible for me. I have been able to do everything I wanted but for this one thing. > On Mar 9, 2019, at 5:30 AM, Tony wrote: > > I haven’t used the mobile app but have used their site for several years. > They have little interest in accessibility. I have contacted them several > times about problems but nothing happens. Some problems are fixed in the > next major release but new problems appear. > > At least it is better now than when I first started with them. I still have > to call to do a few things. > > Tony > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of > Cristobal Muñoz > Sent: Friday, March 08, 2019 11:12 PM > To: viphone@googlegroups.com > Subject: Issue with the Capital One Mobile app > > Hello list, > So recently, I opened up a Capital One 360 checking account. I already have a > couple of credit cards with them and have used the iPhone app with no > VoiceOver issues. Reviewing purchases, making payments, etc. > Even opening and setting up the checking account was super easy via the phone. > Anyway, After I got the account open, I poked around the app and for the life > of me, couldn’t find anywhere that had an option to locate an ATM nearby. I > live on the West Coast so the AllPoint ATM network was going to be my only > option for things like depositing cash or withdraws. I was able to do this > search via Safari, but thought it odd that such a feature was nowhere to be > found from within the app itself. > I did a chat with Capital One this morning and outlined and explained the > above. The rep said that there is indeed a locate an ATM/branch feature at > the bottom of the screen. For me, it’s only my accounts, followed by their > creditwise product, an option to set a budge for credit card spending, a > faded out button to try the budget thing and then the two tabs at the very > bottom of the screen (Home and Profile). > I uninstalled and reinstalled the app, turned off WIFI and tried to see if it > would show up while on data and no go. I even had my sighted wife look at it > and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She > didn’t see the ATM locator option either. > So on we went through all these steps and while she said she’d let the “tech > team” know, she also wanted me to try resetting location settings. Yeah. I > didn’t feel like doing that at that time. > I even later tried downloading the same app onto my iPhone SE that I use for > work and same deal, No ATM/branch locator anywhere. > So after my long soliloquy, may I ask, is anyone else using the Capital One > mobile app for checking and do they in fact have this ATM/branch locator > option available to them? > I find it odd that it’s not appearing on either my XR or SE. I’m running the > latest iOS and app update too. > Any input would be appreciated. > Thanks, > Cristóbal > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message
RE: Issue with the Capital One Mobile app
I haven’t used the mobile app but have used their site for several years. They have little interest in accessibility. I have contacted them several times about problems but nothing happens. Some problems are fixed in the next major release but new problems appear. At least it is better now than when I first started with them. I still have to call to do a few things. Tony From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Cristobal Muñoz Sent: Friday, March 08, 2019 11:12 PM To: viphone@googlegroups.com Subject: Issue with the Capital One Mobile app Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Issue with the Capital One Mobile app
Hello list, So recently, I opened up a Capital One 360 checking account. I already have a couple of credit cards with them and have used the iPhone app with no VoiceOver issues. Reviewing purchases, making payments, etc. Even opening and setting up the checking account was super easy via the phone. Anyway, After I got the account open, I poked around the app and for the life of me, couldn’t find anywhere that had an option to locate an ATM nearby. I live on the West Coast so the AllPoint ATM network was going to be my only option for things like depositing cash or withdraws. I was able to do this search via Safari, but thought it odd that such a feature was nowhere to be found from within the app itself. I did a chat with Capital One this morning and outlined and explained the above. The rep said that there is indeed a locate an ATM/branch feature at the bottom of the screen. For me, it’s only my accounts, followed by their creditwise product, an option to set a budge for credit card spending, a faded out button to try the budget thing and then the two tabs at the very bottom of the screen (Home and Profile). I uninstalled and reinstalled the app, turned off WIFI and tried to see if it would show up while on data and no go. I even had my sighted wife look at it and nope. It wasn’t some VoiceOver thing where VO wasn’t seeing it. She didn’t see the ATM locator option either. So on we went through all these steps and while she said she’d let the “tech team” know, she also wanted me to try resetting location settings. Yeah. I didn’t feel like doing that at that time. I even later tried downloading the same app onto my iPhone SE that I use for work and same deal, No ATM/branch locator anywhere. So after my long soliloquy, may I ask, is anyone else using the Capital One mobile app for checking and do they in fact have this ATM/branch locator option available to them? I find it odd that it’s not appearing on either my XR or SE. I’m running the latest iOS and app update too. Any input would be appreciated. Thanks, Cristóbal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
