RE: Difficulty activating WiFi Calling

2016-04-16 Thread M. Taylor
Hello Chip,

The message that you are receiving, informing you that you don't have the right 
kind of account, is precisely why I am suggesting that a new SIM card is 
necessary.

I can only speak as to my experience with A T & T Wireless. 

Simply stated, not all SIMs are created equal.  A few years ago, maybe 5 or 6, 
now that I think about it, I ran into some kind of an activation service 
problem.  After countless attempts, I finally got in contact with a 5th level 
tech support guy who immediately discovered the solution , said solution being 
that a new SIM was required.  I honestly cannot remember the tech jargon but, 
effectively, it came down to the serial number or something on the SIM that was 
flagged in some way that the A T & T network rejected as being not quite right 
or too old, or something.  

Anyway, recently, while on a lunch date, a friend of mine had a problem 
activating her WiFi calling feature.  We simply walked over to the A T & T 
Wireless corporate store and I asked them to swich out her SIM.  The tech 
didn't even ask why.  He just did it and, of course, I was able to activate her 
WiFI calling service, on the spot.

That's about all I can say on it as to the why.

 Of course I cannot guarantee that switching out the SIM will work for you but, 
doing so won't cost you any money and it's can't hurt anything, right?  (smile) 
 This is to say, you have nothing to lose but definitely something to gain.

Good Luck,

Mark
-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Chip Orange
Sent: Saturday, April 16, 2016 8:43 AM
To: viphone@googlegroups.com
Subject: RE: Difficulty activating WiFi Calling

Why would you think this Mark?  I too am having this issue, and I'd like to 
know the why of it before I ask for it.
Fyi, I get a web page which tells me that due to my type of account, I cannot 
use wifi calling; but phone support says there is no account type limitation.


Thanks.

Chip


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Friday, April 15, 2016 7:38 AM
To: viphone@googlegroups.com
Subject: RE: Difficulty activating WiFi Calling

Hello Esther,

It may be that you need a new SIM card for your phone.  Were I you, I would go 
to my local A T & T Wireless corporate store and ask them to switch out the 
SIM.  This should resolve your problem.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Esther Levegnale
Sent: Thursday, April 14, 2016 8:17 AM
To: viphone@googlegroups.com
Subject: Difficulty activating WiFi Calling

Hi, All!

I've been grappling back and forth with AT trying to set up WiFi calling and 
they can't seem to get the code needed for doing this.  When I activate WiFi 
calling, and enable it, I get a message saying that they can't set it up until 
I call a particular 800 number which I've done.  The technician I'm dealing 
with told me that VoiceOver might be the problem, but I don't think it is, 
because many of you have set up this feature.  Any help will be truly greatly 
appreciated.  Thanks.
Esther Levegnale

Sent From Esther's Amazing and Awesome iPhone 6+

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RE: Difficulty activating WiFi Calling

2016-04-16 Thread Chip Orange
Why would you think this Mark?  I too am having this issue, and I'd like to 
know the why of it before I ask for it.
Fyi, I get a web page which tells me that due to my type of account, I cannot 
use wifi calling; but phone support says there is no account type limitation.


Thanks.

Chip


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Friday, April 15, 2016 7:38 AM
To: viphone@googlegroups.com
Subject: RE: Difficulty activating WiFi Calling

Hello Esther,

It may be that you need a new SIM card for your phone.  Were I you, I would go 
to my local A T & T Wireless corporate store and ask them to switch out the 
SIM.  This should resolve your problem.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Esther Levegnale
Sent: Thursday, April 14, 2016 8:17 AM
To: viphone@googlegroups.com
Subject: Difficulty activating WiFi Calling

Hi, All!

I've been grappling back and forth with AT trying to set up WiFi calling and 
they can't seem to get the code needed for doing this.  When I activate WiFi 
calling, and enable it, I get a message saying that they can't set it up until 
I call a particular 800 number which I've done.  The technician I'm dealing 
with told me that VoiceOver might be the problem, but I don't think it is, 
because many of you have set up this feature.  Any help will be truly greatly 
appreciated.  Thanks.
Esther Levegnale

Sent From Esther's Amazing and Awesome iPhone 6+

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RE: Difficulty activating WiFi Calling

2016-04-15 Thread M. Taylor
Hello Esther,

It may be that you need a new SIM card for your phone.  Were I you, I would go 
to my local A T & T Wireless corporate store and ask them to switch out the 
SIM.  This should resolve your problem.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Esther Levegnale
Sent: Thursday, April 14, 2016 8:17 AM
To: viphone@googlegroups.com
Subject: Difficulty activating WiFi Calling

Hi, All!

I've been grappling back and forth with AT trying to set up WiFi calling and 
they can't seem to get the code needed for doing this.  When I activate WiFi 
calling, and enable it, I get a message saying that they can't set it up until 
I call a particular 800 number which I've done.  The technician I'm dealing 
with told me that VoiceOver might be the problem, but I don't think it is, 
because many of you have set up this feature.  Any help will be truly greatly 
appreciated.  Thanks.
Esther Levegnale

Sent From Esther's Amazing and Awesome iPhone 6+

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
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