RE: Audio cutting out when on a call/SE 2020

[Dennis Long]

Who does the other person have for their service?

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Donna 
Casteen
Sent: Wednesday, December 21, 2022 11:05 AM
To: viphone@googlegroups.com
Subject: Re: Audio cutting out when on a call/SE 2020

I'm with AT & T, using an iPhone 11 & having the problem with calls cutting out 
since updating to IOS 16.2. I was on a 42 minute call last night & the call cut 
out 5 times. I didn't think to time the interval between the periods of when 
the call would cut out.

Donna

> 
> Carolyn:
> 
> I am with consumer cellular, but I have not had any problems up till now. 
> This just started with the latest update to my SE 2020, and does not occur 
> when using blue tooth hearing aids.
> 
> Others have reported this same issue, but don't know what carrier they are 
> using. 
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RE: Audio cutting out when on a call/SE 2020

[Carolyn]

That is nice about the transmitter you have. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Wednesday, December 21, 2022 1:27 PM
To: viphone@googlegroups.com
Subject: Re: Audio cutting out when on a call/SE 2020

Carolyn:

I love my blue tooth hearing aids.  Also have a transmitter for my TV and 
computer sound.

Holly USA 

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Re: Audio cutting out when on a call/SE 2020

[Holly]

Carolyn:

I love my blue tooth hearing aids.  Also have a transmitter for my TV and 
computer sound.


Holly USA 


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RE: Audio cutting out when on a call/SE 2020

[Carolyn]

I definitely have decided to skip 16.2 from all that I am hearing. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Donna Casteen
Sent: Wednesday, December 21, 2022 11:05 AM
To: viphone@googlegroups.com
Subject: Re: Audio cutting out when on a call/SE 2020

I'm with AT & T, using an iPhone 11 & having the problem with calls cutting out 
since updating to IOS 16.2. I was on a 42 minute call last night & the call cut 
out 5 times. I didn't think to time the interval between the periods of when 
the call would cut out.

Donna

> 
> Carolyn:
> 
> I am with consumer cellular, but I have not had any problems up till now. 
> This just started with the latest update to my SE 2020, and does not occur 
> when using blue tooth hearing aids.
> 
> Others have reported this same issue, but don't know what carrier they are 
> using. 
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RE: Audio cutting out when on a call/SE 2020

[Carolyn]

I hope you get it resolved. The Bluetooth with the hearing aids is a good 
thing; I use it sometimes with mine. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Wednesday, December 21, 2022 10:58 AM
To: viphone@googlegroups.com
Subject: Re: Audio cutting out when on a call/SE 2020

Carolyn:

I am with consumer cellular, but I have not had any problems up till now. 
This just started with the latest update to my SE 2020, and does not occur when 
using blue tooth hearing aids.

Others have reported this same issue, but don't know what carrier they are 
using. 

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Re: Audio cutting out when on a call/SE 2020

[Donna Casteen]

I'm with AT & T, using an iPhone 11 & having the problem with calls cutting out 
since updating to IOS 16.2. I was on a 42 minute call last night & the call cut 
out 5 times. I didn't think to time the interval between the periods of when 
the call would cut out.

Donna

> 
> Carolyn:
> 
> I am with consumer cellular, but I have not had any problems up till now. 
> This just started with the latest update to my SE 2020, and does not occur 
> when using blue tooth hearing aids.
> 
> Others have reported this same issue, but don't know what carrier they are 
> using. 
> -- 
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Re: Audio cutting out when on a call/SE 2020

[Holly]

Amy:

Looks like we will have to do a deeper dive into what is going on with this 
problem.


May have to report to Apple accessibility. 


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Re: Audio cutting out when on a call/SE 2020

[Holly]

Carolyn:

I am with consumer cellular, but I have not had any problems up till now. 
This just started with the latest update to my SE 2020, and does not occur 
when using blue tooth hearing aids.


Others have reported this same issue, but don't know what carrier they are 
using. 


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Re: Audio cutting out when on a call/SE 2020

[Amy Johnson]

I have verizon and I also did not have problem when useing my bluetooth headset.

On 12/21/22, Carolyn <4carol...@windstream.net> wrote:
> I do not have the problem, Hollie with 14 Pro and AT Who is your carrier?
> When I had Consumer Cellular, while I just loved their prices and customer
> service, I had more problems like that that you are describing. So, do you
> have an NVMO?
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Holly
> Sent: Tuesday, December 20, 2022 12:05 PM
> To: viphone@googlegroups.com
> Subject: Audio cutting out when on a call/SE 2020
>
> Hi list:
>
> When I am talking to someone on a phone call, the speaker will cut out and I
> have to hold the phone to my ear to hear again.  Even when holding the phone
> to my ear, the audio will cut out.
>
> I have a strong signal and even happens while talking to my neighbor next
> door.
>
>
>
> Anyone else have this problem?
>
> Holly USA
>
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> .
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RE: Audio cutting out when on a call/SE 2020

[Carolyn]

I do not have the problem, Hollie with 14 Pro and AT Who is your carrier? 
When I had Consumer Cellular, while I just loved their prices and customer 
service, I had more problems like that that you are describing. So, do you have 
an NVMO? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Holly
Sent: Tuesday, December 20, 2022 12:05 PM
To: viphone@googlegroups.com
Subject: Audio cutting out when on a call/SE 2020

Hi list:
 
When I am talking to someone on a phone call, the speaker will cut out and I 
have to hold the phone to my ear to hear again.  Even when holding the phone to 
my ear, the audio will cut out.
 
I have a strong signal and even happens while talking to my neighbor next door.
 
 
 
Anyone else have this problem?
 
Holly USA

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 .


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Re: Audio cutting out when on a call/SE 2020

[Holly]

Amy:

I find that the speaker problem does not show up when routing the audio 
through my blue tooth hearing aids.  Don't want to have to reset the phone 
if it will cause other problems.


Thanks for your input.

Holly USA 


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Re: Audio cutting out when on a call/SE 2020

[Amy Johnson]

Yes I also have an Iphone se 2020 and have been having this problem
recently.  I turned off the feature that lets your phone go to speaker
when you take it away from your ear and that helped a little but ended
up resetting my phone.  That helped with the audio problem so far but
now have trouble with screen recognition working.  It is on but will
not work at all.  I've called apple accessabilitybut so far have not
got the problem resolved.  Glad I'm not the only one having issues.
Amy

On 12/20/22, Holly  wrote:
> Donna:
>
> I don’t get that many phone calls, so hard to pin down, but seems to happen
> after a few minutes of conversation.
>
> I have blue tooth hearing aids, and it doesn’t seem to happen when the audio
> is routed through my hearing aids, but can’t say that is a positive, as
> haven’t had that many long conversations.  Very frustrating!
>
> Holly USA
>
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Re: Audio cutting out when on a call/SE 2020

[Holly]

Donna:

I don’t get that many phone calls, so hard to pin down, but seems to happen 
after a few minutes of conversation.

I have blue tooth hearing aids, and it doesn’t seem to happen when the audio is 
routed through my hearing aids, but can’t say that is a positive, as haven’t 
had that many long conversations.  Very frustrating!

Holly USA

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Re: Audio cutting out when on a call/SE 2020

[Donna Casteen]

Holly,Yes, I'm having the same problem. Until this message of yours I just assumed that it was because I or the other person had a bad connection. It doesn't happen on every call, which now leads me to believe it is linked to the length of a call. I'll have to remember to take note of the time intervals between the silence when on my next couple of calls.Donna 



Hi list:
 
When I am talking to someone on a phone call, the speaker will cut out and 
I have to hold the phone to my ear to hear again.  Even when holding the 
phone to my ear, the audio will cut out.
 
I have a strong signal and even happens while talking to my neighbor next 
door.
 
 
 
Anyone else have this problem?
 
Holly USA



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