Re: Scotia bank in Canada

2016-01-13 Thread Mike Cormier
That's good news, looking forward to it!


Sent from my iPhone

> On Jan 13, 2016, at 2:43 AM, Sieghard Weitzel  wrote:
> 
> Hi Mike,
> 
> I sent a message to my contact this morning and below is the reply I received 
> this afternoon:
> 
> Hello Sieghard,
> 
> Happy New Year to you as well. Thank you for the reminder message and 
> apologies for the delay getting back to you.
> 
> I spoke with the ScotiaOnline Mobile team and they plan to fix the issue in 
> the next release. The next release is scheduled for March 2016. 
> In the interim, if you have access to a desktop computer with a screenreader, 
> you should be able to view your transactions via our ScotiaOnline web 
> application. 
> I will definitely share the fact that other customers who use VoiceOver on 
> the iPhone are also impacted.
> 
> Thank you for bringing this issue to our attention and helping us to improve 
> accessibility for our customers with disabilities. 
> If you have any other feedback please feel free to reach out. Our 
> accessibility feedback email is accessibil...@scotiabank.com .
> 
> Best regards,
> Monica
> 
> Monica Ackermann, P.Eng. MA | Senior Manager
>  
> Scotiabank | Enabling Solutions and Support Management 
> T.  416.933.1404  M: 416.500.1605 
> monica.ackerm...@scotiabank.com
> 
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Mike Cormier
> Sent: Tuesday, January 12, 2016 2:44 PM
> To: viphone@googlegroups.com
> Subject: Re: Scotia bank in Canada
> 
> Actually I just activated the touch ID login about a month ago and yes it is 
> really really nice It makes it so easy to login Once they fix the little 
> issues in the app It will be back to normal and the really good App to use 
> Sent from my iPhone
> 
>> On Jan 12, 2016, at 4:10 PM, Sieghard Weitzel  wrote:
>> 
>> Hi Mike,
>> 
>> Yes, let them know since the more people who do so the better the chances it 
>> will get fixed. Scotia Bank has an official accessibility statement so I'm 
>> sure it will get done hopefully sooner rather than later.
>> 
>> I really liked it when Scotia Bank introduced Touch Id support. Since it's 
>> my main bank I use a rather long and complicated password so being able to 
>> sign in super fast with Touch Id definitely makes me want to use the app 
>> more although if I am at home or in my office I still do all transactions 
>> like bill payments, transfers, paying my taxes for the store etc. via the 
>> website because I like to print the confirmation pages to my PDF printer and 
>> save them and that is still easier and more efficient on the PC. But if I 
>> have to do something while I'm away it's certainly possible and accessible.
>> 
>> 
>> Take care,
>> Sieghard
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Mike Cormier
>> Sent: Tuesday, January 12, 2016 10:01 AM
>> To: viphone@googlegroups.com
>> Subject: Re: Scotia bank in Canada
>> 
>> Hi Sieghard
>> 
>> That is exactly the same problem I am having, I will be sure to call Scotia 
>> Bank and advise them of this.
>> Like you said the app is very accessible, and only this bug makes it 
>> very frustrating
>> 
>> Thanks for this information and if you find out anything that they 
>> will fix it let us know thank you very much
>> 
>> 
>> 
>> Sent from my iPhone
>> 
>>> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel  wrote:
>>> 
>>> Hi Mike and Victor,
>>> 
>>> I am also a Scotia Bank customer and I have quite a few different accounts 
>>> with them both for my business and my personal account, mortgage, tax free 
>>> savings account, a personal line of credit and iTrade investment account.
>>> 
>>> I also can read my balances just fine, where the second last update messed 
>>> things up is in that if I double tap on an account I can no longer get the 
>>> information as to what the transactions are. Voiceover reads the date and 
>>> the amount of the deposit or withdrawel, but where it used to read what 
>>> type of transaction it was it now no longer gives me that information.
>>> 
>>> I contacted their support a few months ago because I wanted them to fix the 
>>> few unlabeled buttons in the app and I received a very courteous and 
>>> personalized reply from a lady who told me that she would be working with 
>&g

RE: Scotia bank in Canada

2016-01-12 Thread Sieghard Weitzel
Hi Mike,

I sent a message to my contact this morning and below is the reply I received 
this afternoon:

Hello Sieghard,

Happy New Year to you as well. Thank you for the reminder message and apologies 
for the delay getting back to you.

I spoke with the ScotiaOnline Mobile team and they plan to fix the issue in the 
next release. The next release is scheduled for March 2016. 
In the interim, if you have access to a desktop computer with a screenreader, 
you should be able to view your transactions via our ScotiaOnline web 
application. 
I will definitely share the fact that other customers who use VoiceOver on the 
iPhone are also impacted.

Thank you for bringing this issue to our attention and helping us to improve 
accessibility for our customers with disabilities. 
If you have any other feedback please feel free to reach out. Our accessibility 
feedback email is accessibil...@scotiabank.com .

Best regards,
Monica

Monica Ackermann, P.Eng. MA | Senior Manager
 
Scotiabank | Enabling Solutions and Support Management 
T.  416.933.1404  M: 416.500.1605 
monica.ackerm...@scotiabank.com


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mike Cormier
Sent: Tuesday, January 12, 2016 2:44 PM
To: viphone@googlegroups.com
Subject: Re: Scotia bank in Canada

Actually I just activated the touch ID login about a month ago and yes it is 
really really nice It makes it so easy to login Once they fix the little issues 
in the app It will be back to normal and the really good App to use Sent from 
my iPhone

> On Jan 12, 2016, at 4:10 PM, Sieghard Weitzel  wrote:
> 
> Hi Mike,
> 
> Yes, let them know since the more people who do so the better the chances it 
> will get fixed. Scotia Bank has an official accessibility statement so I'm 
> sure it will get done hopefully sooner rather than later.
> 
> I really liked it when Scotia Bank introduced Touch Id support. Since it's my 
> main bank I use a rather long and complicated password so being able to sign 
> in super fast with Touch Id definitely makes me want to use the app more 
> although if I am at home or in my office I still do all transactions like 
> bill payments, transfers, paying my taxes for the store etc. via the website 
> because I like to print the confirmation pages to my PDF printer and save 
> them and that is still easier and more efficient on the PC. But if I have to 
> do something while I'm away it's certainly possible and accessible.
> 
> 
> Take care,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Mike Cormier
> Sent: Tuesday, January 12, 2016 10:01 AM
> To: viphone@googlegroups.com
> Subject: Re: Scotia bank in Canada
> 
> Hi Sieghard
> 
> That is exactly the same problem I am having, I will be sure to call Scotia 
> Bank and advise them of this.
> Like you said the app is very accessible, and only this bug makes it 
> very frustrating
> 
> Thanks for this information and if you find out anything that they 
> will fix it let us know thank you very much
> 
> 
> 
> Sent from my iPhone
> 
>> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel  wrote:
>> 
>> Hi Mike and Victor,
>> 
>> I am also a Scotia Bank customer and I have quite a few different accounts 
>> with them both for my business and my personal account, mortgage, tax free 
>> savings account, a personal line of credit and iTrade investment account.
>> 
>> I also can read my balances just fine, where the second last update messed 
>> things up is in that if I double tap on an account I can no longer get the 
>> information as to what the transactions are. Voiceover reads the date and 
>> the amount of the deposit or withdrawel, but where it used to read what type 
>> of transaction it was it now no longer gives me that information.
>> 
>> I contacted their support a few months ago because I wanted them to fix the 
>> few unlabeled buttons in the app and I received a very courteous and 
>> personalized reply from a lady who told me that she would be working with me 
>> to pass on my feedback to their developers and accessibility people. When 
>> this last thing happened I contacted her again (the was on December 9) and 
>> as you can see from the reply I received, I was supposed to be contacted 
>> again, but I have not yet heard anything and will email her again after I 
>> finish this message. Monica's email is at the bottom of the message and I 
>> will mention in my message that I have shared it with a few other users of 
>> the app and that she may hear from them. Maybe if a few more people send in 

Re: Scotia bank in Canada

2016-01-12 Thread Mike Cormier
Actually I just activated the touch ID login about a month ago and yes it is 
really really nice
It makes it so easy to login
Once they fix the little issues in the app It will be back to normal and the 
really good App to use
Sent from my iPhone

> On Jan 12, 2016, at 4:10 PM, Sieghard Weitzel  wrote:
> 
> Hi Mike,
> 
> Yes, let them know since the more people who do so the better the chances it 
> will get fixed. Scotia Bank has an official accessibility statement so I'm 
> sure it will get done hopefully sooner rather than later.
> 
> I really liked it when Scotia Bank introduced Touch Id support. Since it's my 
> main bank I use a rather long and complicated password so being able to sign 
> in super fast with Touch Id definitely makes me want to use the app more 
> although if I am at home or in my office I still do all transactions like 
> bill payments, transfers, paying my taxes for the store etc. via the website 
> because I like to print the confirmation pages to my PDF printer and save 
> them and that is still easier and more efficient on the PC. But if I have to 
> do something while I'm away it's certainly possible and accessible.
> 
> 
> Take care,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Mike Cormier
> Sent: Tuesday, January 12, 2016 10:01 AM
> To: viphone@googlegroups.com
> Subject: Re: Scotia bank in Canada
> 
> Hi Sieghard
> 
> That is exactly the same problem I am having, I will be sure to call Scotia 
> Bank and advise them of this.
> Like you said the app is very accessible, and only this bug makes it very 
> frustrating
> 
> Thanks for this information and if you find out anything that they will fix 
> it let us know thank you very much
> 
> 
> 
> Sent from my iPhone
> 
>> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel  wrote:
>> 
>> Hi Mike and Victor,
>> 
>> I am also a Scotia Bank customer and I have quite a few different accounts 
>> with them both for my business and my personal account, mortgage, tax free 
>> savings account, a personal line of credit and iTrade investment account.
>> 
>> I also can read my balances just fine, where the second last update messed 
>> things up is in that if I double tap on an account I can no longer get the 
>> information as to what the transactions are. Voiceover reads the date and 
>> the amount of the deposit or withdrawel, but where it used to read what type 
>> of transaction it was it now no longer gives me that information.
>> 
>> I contacted their support a few months ago because I wanted them to fix the 
>> few unlabeled buttons in the app and I received a very courteous and 
>> personalized reply from a lady who told me that she would be working with me 
>> to pass on my feedback to their developers and accessibility people. When 
>> this last thing happened I contacted her again (the was on December 9) and 
>> as you can see from the reply I received, I was supposed to be contacted 
>> again, but I have not yet heard anything and will email her again after I 
>> finish this message. Monica's email is at the bottom of the message and I 
>> will mention in my message that I have shared it with a few other users of 
>> the app and that she may hear from them. Maybe if a few more people send in 
>> their feedback they'll fix this sooner. The app is wonderfully accessible 
>> with the exception of a few unlabeled buttons and now the fact that it 
>> doesn't read me the transaction descriptions, but I'm sure they'll fix this 
>> sooner or later. Here now the reply I received a month ago:
>> 
>> Hello Mr. Weitzel,
>> 
>> Thank you for reaching out and telling me about the new issues that you 
>> encountered on the latest releases of the Scotia Online mobile application. 
>> I have forwarded your comments to the mobile application team and will get 
>> back to you as soon as I hear from them. I will definitely reinforce the 
>> urgency of the problem and find out when it can be fixed. 
>> 
>> The issues that you raised in August are currently in the queue for 
>> remediation but I do not have a sense yet of when they are scheduled to be 
>> fixed. 
>> 
>> Myself or someone from the online banking team will get in touch with you 
>> again before the end of the week.
>> 
>> I apologize for the inconvenience that this has caused you and we commit to 
>> working with you to improve your banking experience. 
>> 
>> Yours,
>> Monica
>> 
>> Monica Ackermann, P.Eng. MA
>> Senior Manager
>

RE: Scotia bank in Canada

2016-01-12 Thread Sieghard Weitzel
Hi Mike,

Yes, let them know since the more people who do so the better the chances it 
will get fixed. Scotia Bank has an official accessibility statement so I'm sure 
it will get done hopefully sooner rather than later.

I really liked it when Scotia Bank introduced Touch Id support. Since it's my 
main bank I use a rather long and complicated password so being able to sign in 
super fast with Touch Id definitely makes me want to use the app more although 
if I am at home or in my office I still do all transactions like bill payments, 
transfers, paying my taxes for the store etc. via the website because I like to 
print the confirmation pages to my PDF printer and save them and that is still 
easier and more efficient on the PC. But if I have to do something while I'm 
away it's certainly possible and accessible.


Take care,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mike Cormier
Sent: Tuesday, January 12, 2016 10:01 AM
To: viphone@googlegroups.com
Subject: Re: Scotia bank in Canada

Hi Sieghard

That is exactly the same problem I am having, I will be sure to call Scotia 
Bank and advise them of this.
Like you said the app is very accessible, and only this bug makes it very 
frustrating

Thanks for this information and if you find out anything that they will fix it 
let us know thank you very much



Sent from my iPhone

> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel  wrote:
> 
> Hi Mike and Victor,
> 
> I am also a Scotia Bank customer and I have quite a few different accounts 
> with them both for my business and my personal account, mortgage, tax free 
> savings account, a personal line of credit and iTrade investment account.
> 
> I also can read my balances just fine, where the second last update messed 
> things up is in that if I double tap on an account I can no longer get the 
> information as to what the transactions are. Voiceover reads the date and the 
> amount of the deposit or withdrawel, but where it used to read what type of 
> transaction it was it now no longer gives me that information.
> 
> I contacted their support a few months ago because I wanted them to fix the 
> few unlabeled buttons in the app and I received a very courteous and 
> personalized reply from a lady who told me that she would be working with me 
> to pass on my feedback to their developers and accessibility people. When 
> this last thing happened I contacted her again (the was on December 9) and as 
> you can see from the reply I received, I was supposed to be contacted again, 
> but I have not yet heard anything and will email her again after I finish 
> this message. Monica's email is at the bottom of the message and I will 
> mention in my message that I have shared it with a few other users of the app 
> and that she may hear from them. Maybe if a few more people send in their 
> feedback they'll fix this sooner. The app is wonderfully accessible with the 
> exception of a few unlabeled buttons and now the fact that it doesn't read me 
> the transaction descriptions, but I'm sure they'll fix this sooner or later. 
> Here now the reply I received a month ago:
> 
> Hello Mr. Weitzel,
> 
> Thank you for reaching out and telling me about the new issues that you 
> encountered on the latest releases of the Scotia Online mobile application. I 
> have forwarded your comments to the mobile application team and will get back 
> to you as soon as I hear from them. I will definitely reinforce the urgency 
> of the problem and find out when it can be fixed. 
> 
> The issues that you raised in August are currently in the queue for 
> remediation but I do not have a sense yet of when they are scheduled to be 
> fixed. 
> 
> Myself or someone from the online banking team will get in touch with you 
> again before the end of the week.
> 
> I apologize for the inconvenience that this has caused you and we commit to 
> working with you to improve your banking experience. 
> 
> Yours,
> Monica
> 
> Monica Ackermann, P.Eng. MA
> Senior Manager
> 
> Scotiabank
> Enabling Solutions and Support Management T. 416.933.1404
> M: 416.500.1605
> Email: monica.ackerm...@scotiabank.com
> 
> ----Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Victor Gouveia
> Sent: Sunday, January 10, 2016 6:31 PM
> To: viphone@googlegroups.com
> Subject: Re: Scotia bank in Canada
> 
> Are you running the latest build of the app, because I use it all the time, 
> and there's no such problem like this on my end.
> 
> I'm using it on an iPhone 4S, and an iPhone 6S.
> 
> 
> Victor Gouveia
> Vice-President
&

Re: Scotia bank in Canada

2016-01-12 Thread Mike Cormier
Hi Sieghard

That is exactly the same problem I am having, I will be sure to call Scotia 
Bank and advise them of this.
Like you said the app is very accessible, and only this bug makes it very 
frustrating

Thanks for this information and if you find out anything that they will fix it 
let us know thank you very much



Sent from my iPhone

> On Jan 12, 2016, at 2:36 AM, Sieghard Weitzel  wrote:
> 
> Hi Mike and Victor,
> 
> I am also a Scotia Bank customer and I have quite a few different accounts 
> with them both for my business and my personal account, mortgage, tax free 
> savings account, a personal line of credit and iTrade investment account.
> 
> I also can read my balances just fine, where the second last update messed 
> things up is in that if I double tap on an account I can no longer get the 
> information as to what the transactions are. Voiceover reads the date and the 
> amount of the deposit or withdrawel, but where it used to read what type of 
> transaction it was it now no longer gives me that information.
> 
> I contacted their support a few months ago because I wanted them to fix the 
> few unlabeled buttons in the app and I received a very courteous and 
> personalized reply from a lady who told me that she would be working with me 
> to pass on my feedback to their developers and accessibility people. When 
> this last thing happened I contacted her again (the was on December 9) and as 
> you can see from the reply I received, I was supposed to be contacted again, 
> but I have not yet heard anything and will email her again after I finish 
> this message. Monica's email is at the bottom of the message and I will 
> mention in my message that I have shared it with a few other users of the app 
> and that she may hear from them. Maybe if a few more people send in their 
> feedback they'll fix this sooner. The app is wonderfully accessible with the 
> exception of a few unlabeled buttons and now the fact that it doesn't read me 
> the transaction descriptions, but I'm sure they'll fix this sooner or later. 
> Here now the reply I received a month ago:
> 
> Hello Mr. Weitzel,
> 
> Thank you for reaching out and telling me about the new issues that you 
> encountered on the latest releases of the Scotia Online mobile application. I 
> have forwarded your comments to the mobile application team and will get back 
> to you as soon as I hear from them. I will definitely reinforce the urgency 
> of the problem and find out when it can be fixed. 
> 
> The issues that you raised in August are currently in the queue for 
> remediation but I do not have a sense yet of when they are scheduled to be 
> fixed. 
> 
> Myself or someone from the online banking team will get in touch with you 
> again before the end of the week.
> 
> I apologize for the inconvenience that this has caused you and we commit to 
> working with you to improve your banking experience. 
> 
> Yours,
> Monica
> 
> Monica Ackermann, P.Eng. MA
> Senior Manager
>  
> Scotiabank
> Enabling Solutions and Support Management 
> T. 416.933.1404
> M: 416.500.1605
> Email: monica.ackerm...@scotiabank.com
> 
> Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Victor Gouveia
> Sent: Sunday, January 10, 2016 6:31 PM
> To: viphone@googlegroups.com
> Subject: Re: Scotia bank in Canada
> 
> Are you running the latest build of the app, because I use it all the time, 
> and there's no such problem like this on my end.
> 
> I'm using it on an iPhone 4S, and an iPhone 6S.
> 
> 
> Victor Gouveia
> Vice-President
> Training Coordinator
> VIP Tech
> Tel: 1-888-640-6661
> Fax: 1-888-640-6669
> Home: victor.gouv...@rogers.com
> Work: viptrain...@rogers.com
> Limiting Disabilities with Limitless Possibilities
> 
> -Original Message-
> From: Mike Cormier
> Sent: Sunday, January 10, 2016 10:48 AM
> To: viphone@googlegroups.com
> Subject: Scotia bank in Canada
> 
> Hi,
> 
> Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
> issues reading your account balances For about a month now, I cannot tell 
> which amount belongs to what product as I read down my bank statement, It 
> only reads the amount at the end of the line Please advise me if anybody has 
> the same issue thank you very much Mike
> 
> Sent from my iPhone
> 
> --
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 

RE: Scotia bank in Canada

2016-01-11 Thread Sieghard Weitzel
Hi Mike and Victor,

I am also a Scotia Bank customer and I have quite a few different accounts with 
them both for my business and my personal account, mortgage, tax free savings 
account, a personal line of credit and iTrade investment account.

I also can read my balances just fine, where the second last update messed 
things up is in that if I double tap on an account I can no longer get the 
information as to what the transactions are. Voiceover reads the date and the 
amount of the deposit or withdrawel, but where it used to read what type of 
transaction it was it now no longer gives me that information.

I contacted their support a few months ago because I wanted them to fix the few 
unlabeled buttons in the app and I received a very courteous and personalized 
reply from a lady who told me that she would be working with me to pass on my 
feedback to their developers and accessibility people. When this last thing 
happened I contacted her again (the was on December 9) and as you can see from 
the reply I received, I was supposed to be contacted again, but I have not yet 
heard anything and will email her again after I finish this message. Monica's 
email is at the bottom of the message and I will mention in my message that I 
have shared it with a few other users of the app and that she may hear from 
them. Maybe if a few more people send in their feedback they'll fix this 
sooner. The app is wonderfully accessible with the exception of a few unlabeled 
buttons and now the fact that it doesn't read me the transaction descriptions, 
but I'm sure they'll fix this sooner or later. Here now the reply I received a 
month ago:

Hello Mr. Weitzel,

Thank you for reaching out and telling me about the new issues that you 
encountered on the latest releases of the Scotia Online mobile application. I 
have forwarded your comments to the mobile application team and will get back 
to you as soon as I hear from them. I will definitely reinforce the urgency of 
the problem and find out when it can be fixed. 

The issues that you raised in August are currently in the queue for remediation 
but I do not have a sense yet of when they are scheduled to be fixed. 

Myself or someone from the online banking team will get in touch with you again 
before the end of the week.

I apologize for the inconvenience that this has caused you and we commit to 
working with you to improve your banking experience. 

Yours,
Monica

Monica Ackermann, P.Eng. MA
Senior Manager
 
Scotiabank
Enabling Solutions and Support Management 
T. 416.933.1404
M: 416.500.1605
Email: monica.ackerm...@scotiabank.com

Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Sunday, January 10, 2016 6:31 PM
To: viphone@googlegroups.com
Subject: Re: Scotia bank in Canada

Are you running the latest build of the app, because I use it all the time, and 
there's no such problem like this on my end.

I'm using it on an iPhone 4S, and an iPhone 6S.


Victor Gouveia
Vice-President
Training Coordinator
VIP Tech
Tel: 1-888-640-6661
Fax: 1-888-640-6669
Home: victor.gouv...@rogers.com
Work: viptrain...@rogers.com
Limiting Disabilities with Limitless Possibilities

-Original Message-
From: Mike Cormier
Sent: Sunday, January 10, 2016 10:48 AM
To: viphone@googlegroups.com
Subject: Scotia bank in Canada

Hi,

Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
issues reading your account balances For about a month now, I cannot tell which 
amount belongs to what product as I read down my bank statement, It only reads 
the amount at the end of the line Please advise me if anybody has the same 
issue thank you very much Mike

Sent from my iPhone

--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
---
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout. 

--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please

Re: Scotia bank in Canada

2016-01-11 Thread Victor Gouveia

Hi Mike,

Try re-starting Voiceover when you open the app, and see if that resolves 
the situation.


You may have to do this all the time you open the app, but definitely report 
it to Scotiabank's feedback department, and I'll do the same, and let's see 
if we can't get them to fix it.


I have to admit, my last bug report pretty much netted me nothing, but it's 
worth a shot.  Grins.



Victor Gouveia
Vice-President
Training Coordinator
VIP Tech
Tel: 1-888-640-6661
Fax: 1-888-640-6669
Home: victor.gouv...@rogers.com
Work: viptrain...@rogers.com
Limiting Disabilities with Limitless Possibilities

-Original Message- 
From: Mike Cormier

Sent: Monday, January 11, 2016 10:53 AM
To: viphone@googlegroups.com
Subject: Re: Scotia bank in Canada

Well, I just deleted and reinstalled the app.

It's still acting the same. When I go into a certain account, my wife can 
see the date and the amount and what it was for, but vo goes over it does 
not read it


It is very weird.

Mike



Sent from my iPhone

On Jan 10, 2016, at 10:30 PM, Victor Gouveia  
wrote:


Are you running the latest build of the app, because I use it all the 
time, and there's no such problem like this on my end.


I'm using it on an iPhone 4S, and an iPhone 6S.


Victor Gouveia
Vice-President
Training Coordinator
VIP Tech
Tel: 1-888-640-6661
Fax: 1-888-640-6669
Home: victor.gouv...@rogers.com
Work: viptrain...@rogers.com
Limiting Disabilities with Limitless Possibilities

-Original Message- From: Mike Cormier
Sent: Sunday, January 10, 2016 10:48 AM
To: viphone@googlegroups.com
Subject: Scotia bank in Canada

Hi,

Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
issues reading your account balances
For about a month now, I cannot tell which amount belongs to what product 
as I read down my bank statement, It only reads the amount at the end of 
the line

Please advise me if anybody has the same issue thank you very much
Mike

Sent from my iPhone

--
The following information is important for all members of the V iPhone 
list.


If you have any questions or concerns about the running of this list, or 
if you feel that a member's post is inappropriate, please contact the 
owners or moderators directly rather than posting on the list itself.


Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
you can reach Cara at caraqu...@caraquinn.com


The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- You received this message because you are subscribed to the Google 
Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.

To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.
--
The following information is important for all members of the V iPhone 
list.


If you have any questions or concerns about the running of this list, or 
if you feel that a member's post is inappropriate, please contact the 
owners or moderators directly rather than posting on the list itself.


Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
you can reach Cara at caraqu...@caraquinn.com


The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- You received this message because you are subscribed to the Google 
Groups "VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.

To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.


--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.


Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
you can reach Cara at caraqu...@caraquinn.com


The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.

To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout. 


--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of

Re: Scotia bank in Canada

2016-01-11 Thread Mike Cormier
Well, I just deleted and reinstalled the app.

It's still acting the same. When I go into a certain account, my wife can see 
the date and the amount and what it was for, but vo goes over it does not read 
it

It is very weird.

Mike



Sent from my iPhone

> On Jan 10, 2016, at 10:30 PM, Victor Gouveia  
> wrote:
> 
> Are you running the latest build of the app, because I use it all the time, 
> and there's no such problem like this on my end.
> 
> I'm using it on an iPhone 4S, and an iPhone 6S.
> 
> 
> Victor Gouveia
> Vice-President
> Training Coordinator
> VIP Tech
> Tel: 1-888-640-6661
> Fax: 1-888-640-6669
> Home: victor.gouv...@rogers.com
> Work: viptrain...@rogers.com
> Limiting Disabilities with Limitless Possibilities
> 
> -Original Message- From: Mike Cormier
> Sent: Sunday, January 10, 2016 10:48 AM
> To: viphone@googlegroups.com
> Subject: Scotia bank in Canada
> 
> Hi,
> 
> Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
> issues reading your account balances
> For about a month now, I cannot tell which amount belongs to what product as 
> I read down my bank statement, It only reads the amount at the end of the line
> Please advise me if anybody has the same issue thank you very much
> Mike
> 
> Sent from my iPhone
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
> you can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> --- You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to viphone+unsubscr...@googlegroups.com.
> To post to this group, send email to viphone@googlegroups.com.
> Visit this group at https://groups.google.com/group/viphone.
> For more options, visit https://groups.google.com/d/optout.
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
> you can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> --- You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to viphone+unsubscr...@googlegroups.com.
> To post to this group, send email to viphone@googlegroups.com.
> Visit this group at https://groups.google.com/group/viphone.
> For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.


Re: Scotia bank in Canada

2016-01-10 Thread Victor Gouveia
Are you running the latest build of the app, because I use it all the time, 
and there's no such problem like this on my end.


I'm using it on an iPhone 4S, and an iPhone 6S.


Victor Gouveia
Vice-President
Training Coordinator
VIP Tech
Tel: 1-888-640-6661
Fax: 1-888-640-6669
Home: victor.gouv...@rogers.com
Work: viptrain...@rogers.com
Limiting Disabilities with Limitless Possibilities

-Original Message- 
From: Mike Cormier

Sent: Sunday, January 10, 2016 10:48 AM
To: viphone@googlegroups.com
Subject: Scotia bank in Canada

Hi,

Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
issues reading your account balances
For about a month now, I cannot tell which amount belongs to what product as 
I read down my bank statement, It only reads the amount at the end of the 
line

Please advise me if anybody has the same issue thank you very much
Mike

Sent from my iPhone

--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if 
you feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.


Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
you can reach Cara at caraqu...@caraquinn.com


The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an 
email to viphone+unsubscr...@googlegroups.com.

To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout. 


--
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups "VIPhone" group.

To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.


Scotia bank in Canada

2016-01-10 Thread Mike Cormier
Hi,

Are any of you in Canada, using the Scotia Bank app, on the iPhone, having 
issues reading your account balances
For about a month now, I cannot tell which amount belongs to what product as I 
read down my bank statement, It only reads the amount at the end of the line
Please advise me if anybody has the same issue thank you very much
Mike

Sent from my iPhone

-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to viphone+unsubscr...@googlegroups.com.
To post to this group, send email to viphone@googlegroups.com.
Visit this group at https://groups.google.com/group/viphone.
For more options, visit https://groups.google.com/d/optout.