RE: an Instacart question

2021-12-23 Thread Paula Jordan 
Hi. I don’t use the chat feature on Instacart at all. I have them text me and 
we text back and forth. I can’t remember what I did to set that up though. I 
still have to explain each time I order that I am blind and can’t see the 
photos they send when they want to replace an item, but once I explain I get a 
text describing the item. It’s a little cumbersome, but it works.

God bless!

Paula and the pups

 

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Wednesday, December 22, 2021 9:42 PM
To: viphone@googlegroups.com
Subject: Re: an Instacart question

 

Hi,

Yes I've noticed this along with the fact that now you can't always read the 
replacement item a shopper has picked during shopping or when rating an order. 
I too used to report things that broke in relation to accessibility only to see 
them fixed in short order. However, this is no longer the case. I've been 
complaining about the replacement thing for a good 4 months to no avail.

I've tried tweeting at them politely to perhaps reach someone directly 
responsible for app design to no avail.

Sorry I haven't better news but you definitely have company in misery.

Take good care.

Robin

 

On 12/20/2021 2:32 PM, Lisa Belville wrote:

Yes, I too have noticed this with the past few updates.  It only happens in the 
chat area of the app and makes having a detailed conversation with a shopper 
impossible.

 

As far as responsiveness goes, yes, sad, but true.  A few months ago I gave 
them a poor review specifically due to the deteriorating accessibility.  
Ironically, one of the issues I mentioned, that of the correct number of stars 
being spoken when rating a delivery experience was corrected soon after that 
review.  I would like to think that tiny review had something to do with it, 
but I'm probably deluding myself.  

 

 

Lisa Belville 

missktlab1...@frontier.com <mailto:missktlab1...@frontier.com> 

On 12/20/2021 10:19 AM, i...@michaelhingson.com 
<mailto:i...@michaelhingson.com>  wrote:

I have been using the Instacart app for more than two years with a great deal 
of success. However, in the last five months I notice that, when chatting with 
a shopper, the screen refreshes every ten to twelve seconds. This means that if 
I am reading a fairly long message from the shopper, the screen refreshes 
before I complete it and after screen refresh I need to start over reading.

 

Anyone else notice this? Instacart has been unresponsive in acknowledging the 
issue and Apple says they have never seen it.

 

I should say that this issue occurred with my iPhone XS Max and now happens 
also with my iPhone 13 Pro Max. Any thoughts are appreciated.

 

 

Best Regards,

 

 

Michael Hingson

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Re: an Instacart question

2021-12-22 Thread Kathy Brandt 
Just tonight I had to deal with the refreshing thing during a chat. When I 
wasn’t sure if what I had written was cut off, I sent via text message through 
the Messages app, since you can do this through the messages you get from 
Instacart once shopping has started. Since these are text rather than 
iMessages, they have to be done on your phone. It’s been a while since I 
started doing this, so I don’t remember for sure, but I think you set it up in 
Instacart settings for getting the chat notifications within the Instacart app 
to also appear as text messages.



> On Dec 22, 2021, at 9:41 PM, Robin Frost  wrote:
> 
> 
> Hi,
> 
> Yes I've noticed this along with the fact that now you can't always read the 
> replacement item a shopper has picked during shopping or when rating an 
> order. I too used to report things that broke in relation to accessibility 
> only to see them fixed in short order. However, this is no longer the case. 
> I've been complaining about the replacement thing for a good 4 months to no 
> avail.
> 
> I've tried tweeting at them politely to perhaps reach someone directly 
> responsible for app design to no avail.
> 
> Sorry I haven't better news but you definitely have company in misery.
> 
> Take good care.
> 
> Robin
> 
> 
> 
> On 12/20/2021 2:32 PM, Lisa Belville wrote:
>> Yes, I too have noticed this with the past few updates.  It only happens in 
>> the chat area of the app and makes having a detailed conversation with a 
>> shopper impossible.
>> 
>> 
>> 
>> As far as responsiveness goes, yes, sad, but true.  A few months ago I gave 
>> them a poor review specifically due to the deteriorating accessibility.  
>> Ironically, one of the issues I mentioned, that of the correct number of 
>> stars being spoken when rating a delivery experience was corrected soon 
>> after that review.  I would like to think that tiny review had something to 
>> do with it, but I'm probably deluding myself.  
>> 
>> 
>> 
>> 
>> 
>> Lisa Belville
>> missktlab1...@frontier.com
>> On 12/20/2021 10:19 AM, i...@michaelhingson.com wrote:
>>> I have been using the Instacart app for more than two years with a great 
>>> deal of success. However, in the last five months I notice that, when 
>>> chatting with a shopper, the screen refreshes every ten to twelve seconds. 
>>> This means that if I am reading a fairly long message from the shopper, the 
>>> screen refreshes before I complete it and after screen refresh I need to 
>>> start over reading.
>>> 
>>>  
>>> 
>>> Anyone else notice this? Instacart has been unresponsive in acknowledging 
>>> the issue and Apple says they have never seen it.
>>> 
>>>  
>>> 
>>> I should say that this issue occurred with my iPhone XS Max and now happens 
>>> also with my iPhone 13 Pro Max. Any thoughts are appreciated.
>>> 
>>>  
>>> 
>>>  
>>> 
>>> Best Regards,
>>> 
>>>  
>>> 
>>>  
>>> 
>>> Michael Hingson
>>> 
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Re: an Instacart question

2021-12-22 Thread Robin Frost 

Hi,

Yes I've noticed this along with the fact that now you can't always read 
the replacement item a shopper has picked during shopping or when rating 
an order. I too used to report things that broke in relation to 
accessibility only to see them fixed in short order. However, this is no 
longer the case. I've been complaining about the replacement thing for a 
good 4 months to no avail.


I've tried tweeting at them politely to perhaps reach someone directly 
responsible for app design to no avail.


Sorry I haven't better news but you definitely have company in misery.

Take good care.

Robin


On 12/20/2021 2:32 PM, Lisa Belville wrote:


Yes, I too have noticed this with the past few updates.  It only 
happens in the chat area of the app and makes having a detailed 
conversation with a shopper impossible.



As far as responsiveness goes, yes, sad, but true.  A few months ago I 
gave them a poor review specifically due to the deteriorating 
accessibility.  Ironically, one of the issues I mentioned, that of the 
correct number of stars being spoken when rating a delivery experience 
was corrected soon after that review.  I would like to think that tiny 
review had something to do with it, but I'm probably deluding myself.  





Lisa Belville
missktlab1...@frontier.com
On 12/20/2021 10:19 AM, i...@michaelhingson.com wrote:


I have been using the Instacart app for more than two years with a 
great deal of success. However, in the last five months I notice 
that, when chatting with a shopper, the screen refreshes every ten to 
twelve seconds. This means that if I am reading a fairly long message 
from the shopper, the screen refreshes before I complete it and after 
screen refresh I need to start over reading.


Anyone else notice this? Instacart has been unresponsive in 
acknowledging the issue and Apple says they have never seen it.


I should say that this issue occurred with my iPhone XS Max and now 
happens also with my iPhone 13 Pro Max. Any thoughts are appreciated.


Best Regards,

Michael Hingson

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Re: an Instacart question

2021-12-20 Thread Lisa Belville 
Yes, I too have noticed this with the past few updates.  It only happens 
in the chat area of the app and makes having a detailed conversation 
with a shopper impossible.



As far as responsiveness goes, yes, sad, but true.  A few months ago I 
gave them a poor review specifically due to the deteriorating 
accessibility.  Ironically, one of the issues I mentioned, that of the 
correct number of stars being spoken when rating a delivery experience 
was corrected soon after that review.  I would like to think that tiny 
review had something to do with it, but I'm probably deluding myself.  





Lisa Belville

missktlab1...@frontier.com

On 12/20/2021 10:19 AM, i...@michaelhingson.com wrote:


I have been using the Instacart app for more than two years with a 
great deal of success. However, in the last five months I notice that, 
when chatting with a shopper, the screen refreshes every ten to twelve 
seconds. This means that if I am reading a fairly long message from 
the shopper, the screen refreshes before I complete it and after 
screen refresh I need to start over reading.


Anyone else notice this? Instacart has been unresponsive in 
acknowledging the issue and Apple says they have never seen it.


I should say that this issue occurred with my iPhone XS Max and now 
happens also with my iPhone 13 Pro Max. Any thoughts are appreciated.


Best Regards,

Michael Hingson

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Re: an Instacart question

2021-12-20 Thread Julie Dawson 
I have also noticed this and the getting to the items you bought formerly your 
items now "buy again" are buried as opposed to being more readily available.
  - Original Message - 
  From: i...@michaelhingson.com 
  To: viphone@googlegroups.com 
  Sent: Monday, December 20, 2021 10:19 AM
  Subject: an Instacart question


  I have been using the Instacart app for more than two years with a great deal 
of success. However, in the last five months I notice that, when chatting with 
a shopper, the screen refreshes every ten to twelve seconds. This means that if 
I am reading a fairly long message from the shopper, the screen refreshes 
before I complete it and after screen refresh I need to start over reading.

   

  Anyone else notice this? Instacart has been unresponsive in acknowledging the 
issue and Apple says they have never seen it.

   

  I should say that this issue occurred with my iPhone XS Max and now happens 
also with my iPhone 13 Pro Max. Any thoughts are appreciated.

   

   

  Best Regards,

   

   

  Michael Hingson


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an Instacart question

2021-12-20 Thread info 
I have been using the Instacart app for more than two years with a great
deal of success. However, in the last five months I notice that, when
chatting with a shopper, the screen refreshes every ten to twelve seconds.
This means that if I am reading a fairly long message from the shopper, the
screen refreshes before I complete it and after screen refresh I need to
start over reading.

 

Anyone else notice this? Instacart has been unresponsive in acknowledging
the issue and Apple says they have never seen it.

 

I should say that this issue occurred with my iPhone XS Max and now happens
also with my iPhone 13 Pro Max. Any thoughts are appreciated.

 

 

Best Regards,

 

 

Michael Hingson

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RE: Instacart question

2020-11-12 Thread corykad 
If you don't see the option from within the Instacart store when you open it, I 
don't think it's possible. I just did it the other day with a Wegman's shoppers 
club card, and it was very easy. When you open the store's page, you should see 
something like save money by entering xx card where xx is the name of whatever 
card you're adding.

Cory
-Original Message-
From: viphone@googlegroups.com  On Behalf Of Dacia 
Luck
Sent: Thursday, November 12, 2020 10:04 AM
To: viphone 
Subject: Instacart question

Hi, I have a question regarding Instacart. I have both a Hy-Vee you where I 
live and to Sam’s Club. I see where I can add what I believe is my Sam’s Club 
membership card. Is this process accessible? Also, does anyone know if there’s 
a way to somehow add my Hy-Vee fuel saver card so that if I purchase items that 
give me money off gasoline I can get the credit and get the money off the next 
time my family and I fill up the car?
Thanks,


Sent from my iPhone

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Re: Instacart question

2020-11-09 Thread Afik Souffir 

Hi,
Is this app available globally? I’m from Israel.
Afik


Sent from my Iphone

On 9 Nov 2020, at 23:08, James Homuth  wrote:

It's under notification settings, I believe. I set it up once, a year or so 
ago, so my memory may be off a little.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Dacia 
Luck
Sent: November 9, 2020 4:06 PM
To: viphone@googlegroups.com
Subject: Re: Instacart question

Where can you set it up so they can text you?

Sent from my iPhone

On Nov 9, 2020, at 3:00 PM, James Homuth  wrote:

You can do that in the app. Tap on your order, and you should see an option to 
chat once it starts being shopped. Alternatively, if you have Instacart set up 
to text you, the chat messages from your shopper will also be texted to you. 
Reply to those texts and they'll get it.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Dacia 
Luck
Sent: November 9, 2020 3:58 PM
To: viphone 
Subject: Instacart question

Hi, I am using Instacart for the first time today. I found selecting my items 
and adding them to my cart and checking out relatively easy. I received an 
email from them that says they received my order. However, now I need to be 
able to check the status of my order and respond when they send me messages if 
they do. Is there somewhere in the app that I can do that? Or do I need to do 
that on my computer?
Thanks for your help,
Deja

Sent from my iPhone

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RE: Instacart question

2020-11-09 Thread James Homuth 
It's under notification settings, I believe. I set it up once, a year or so 
ago, so my memory may be off a little.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Dacia 
Luck
Sent: November 9, 2020 4:06 PM
To: viphone@googlegroups.com
Subject: Re: Instacart question

Where can you set it up so they can text you?

Sent from my iPhone

> On Nov 9, 2020, at 3:00 PM, James Homuth  wrote:
> 
> You can do that in the app. Tap on your order, and you should see an option 
> to chat once it starts being shopped. Alternatively, if you have Instacart 
> set up to text you, the chat messages from your shopper will also be texted 
> to you. Reply to those texts and they'll get it.
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Dacia 
> Luck
> Sent: November 9, 2020 3:58 PM
> To: viphone 
> Subject: Instacart question
> 
> Hi, I am using Instacart for the first time today. I found selecting my items 
> and adding them to my cart and checking out relatively easy. I received an 
> email from them that says they received my order. However, now I need to be 
> able to check the status of my order and respond when they send me messages 
> if they do. Is there somewhere in the app that I can do that? Or do I need to 
> do that on my computer?
> Thanks for your help,
> Deja
> 
> Sent from my iPhone
> 
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Re: Instacart question

2020-11-09 Thread Dacia Luck 
Where can you set it up so they can text you?

Sent from my iPhone

> On Nov 9, 2020, at 3:00 PM, James Homuth  wrote:
> 
> You can do that in the app. Tap on your order, and you should see an option 
> to chat once it starts being shopped. Alternatively, if you have Instacart 
> set up to text you, the chat messages from your shopper will also be texted 
> to you. Reply to those texts and they'll get it.
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Dacia 
> Luck
> Sent: November 9, 2020 3:58 PM
> To: viphone 
> Subject: Instacart question
> 
> Hi, I am using Instacart for the first time today. I found selecting my items 
> and adding them to my cart and checking out relatively easy. I received an 
> email from them that says they received my order. However, now I need to be 
> able to check the status of my order and respond when they send me messages 
> if they do. Is there somewhere in the app that I can do that? Or do I need to 
> do that on my computer?
> Thanks for your help,
> Deja
> 
> Sent from my iPhone
> 
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RE: Instacart question

2020-11-09 Thread James Homuth 
You can do that in the app. Tap on your order, and you should see an option to 
chat once it starts being shopped. Alternatively, if you have Instacart set up 
to text you, the chat messages from your shopper will also be texted to you. 
Reply to those texts and they'll get it.

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Dacia 
Luck
Sent: November 9, 2020 3:58 PM
To: viphone 
Subject: Instacart question

Hi, I am using Instacart for the first time today. I found selecting my items 
and adding them to my cart and checking out relatively easy. I received an 
email from them that says they received my order. However, now I need to be 
able to check the status of my order and respond when they send me messages if 
they do. Is there somewhere in the app that I can do that? Or do I need to do 
that on my computer?
Thanks for your help,
Deja

Sent from my iPhone

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