RE: so frustrated with an app, updated
Hi Zoe, That is good to know and would correspond with my experience. I requested a refund once for an app via the Report a Problem link and also never did receive a reply. Since the app was only one or two Dollars I didn't pursue it, but I added the itunesstoresupp...@apple.com email address in the Notes of the contact I made in Outlook for Apple Accessibility so I have it if this situation comes up again. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of zoe Sent: Wednesday, July 03, 2013 9:34 AM To: viphone@googlegroups.com Subject: Re: so frustrated with an app, updated Hi everyone just wanted to let you all know that I didn't get any responses to my clicking report a link, but when I sent an email to itunesstoresupport (following the advice of a helpful member) I got a response right away and today I've been credited with a refund. All ends well that ends well. Thanks to all for help and to apple for being understanding and accomidating. Regards Zoe - Original Message - From: Sieghard Weitzel <mailto:siegh...@live.ca> To: viphone@googlegroups.com Sent: Monday, July 01, 2013 1:59 PM Subject: RE: so frustrated with an app, please help I tried claiming a refund that way once and nothing ever happened. Applevis has an article on this, but it's essentially the same as using that Report a Problem link in the purchase receipt email, so I don't know how well it will work, here is the link: http://www.applevis.com/guides/obtaining-refund-inaccessible-apps If reporting the issue doesn't work, you could always try and call Apple Accessibility and ask if they can help. Phone number is 1-877-204-3930. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Jennie Facer Sent: Sunday, June 30, 2013 4:25 PM To: viphone@googlegroups.com Subject: RE: so frustrated with an app, please help Zoe, You can also get a refund from your receipt that comes in your email. It will say a receipt number. In here there is a report a problem link. Hth Jenn TO THE WORLD YOU ARE SOMEONE, BUT TO SOMEONE YOU ARE THE WORLD! From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of zoe Sent: Sunday, June 30, 2013 4:32 PM To: viphone@googlegroups.com Subject: so frustrated with an app, please help Hi listers, as the subject says I'm so frustrated, I'm all most in tears. A while back I was at the university of waterloo in Ontario Canada, and some one demonstrated the zoomreader app to me to help me read boxes and cans amongst other things. At the time I thought as soon as I could afford it I definitely would invest in this app. A few days ago my husband got me an app store card. By now there was a lot of apps I wanted since I laid my eyes on zoomreader back in February. Since zoomreader is $20.00 and that was the full amount of the card, I decided to get some other things I wanted and get the zoomreader another time. I got the sluzzle game and abbyy text grabber and translator, and so far I am really happy with the purchases I made. I also wanted to get a portable cctv in February because that was also demonstrated to me at the University but they are very expensive, and this morning I was browsing the via app and I clicked on cctv and magnification and came across an app called seeit, and after reading the description decided to get it, here is where my frustration starts. The app comes with an invert feature which works just fine, it makes the page black with white text which is the only way my eyes can actually see printed material. The app is pretty straight forward, there is a flash light button on the top right hand corner of the screen. At the bottom there is a normal button, color button, an invert button and a resume/pause button. The app when you open it basically automatically opens your video camera using the rear facing camera. Right above these buttons is a long bar that if you swipe up and down it's suppose to zoom the screen. All buttons work with voiceover. I placed a cd cover on a white counter background and low and behold in the middle of the screen there is a black square with white lines on it. I try zooming it but nothing. When I move the camera close to the document the white lines become large blurry peaces of text. I let the I phone stand still for it to autofocus and maybe that will clear up the text, but nothing. I tried with regular color but nothing, I tried with the flash light on and off but nothing. I let my fully sighted husband try the app, and guess what? he couldn't get the text clear unless he had it at it's smallest zoom level and even then he had to wear his glasses to read the print. The app has a problem zooming and auto focusing and it doesn't replace thousand dollar portable cctv's as the seller des
Re: so frustrated with an app, updated
Hi everyone just wanted to let you all know that I didn't get any responses to my clicking report a link, but when I sent an email to itunesstoresupport (following the advice of a helpful member) I got a response right away and today I've been credited with a refund. All ends well that ends well. Thanks to all for help and to apple for being understanding and accomidating. Regards Zoe - Original Message - From: Sieghard Weitzel To: viphone@googlegroups.com Sent: Monday, July 01, 2013 1:59 PM Subject: RE: so frustrated with an app, please help I tried claiming a refund that way once and nothing ever happened. Applevis has an article on this, but it's essentially the same as using that Report a Problem link in the purchase receipt email, so I don't know how well it will work, here is the link: http://www.applevis.com/guides/obtaining-refund-inaccessible-apps If reporting the issue doesn't work, you could always try and call Apple Accessibility and ask if they can help. Phone number is 1-877-204-3930. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Jennie Facer Sent: Sunday, June 30, 2013 4:25 PM To: viphone@googlegroups.com Subject: RE: so frustrated with an app, please help Zoe, You can also get a refund from your receipt that comes in your email. It will say a receipt number. In here there is a report a problem link. Hth Jenn TO THE WORLD YOU ARE SOMEONE, BUT TO SOMEONE YOU ARE THE WORLD! From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of zoe Sent: Sunday, June 30, 2013 4:32 PM To: viphone@googlegroups.com Subject: so frustrated with an app, please help Hi listers, as the subject says I'm so frustrated, I'm all most in tears. A while back I was at the university of waterloo in Ontario Canada, and some one demonstrated the zoomreader app to me to help me read boxes and cans amongst other things. At the time I thought as soon as I could afford it I definitely would invest in this app. A few days ago my husband got me an app store card. By now there was a lot of apps I wanted since I laid my eyes on zoomreader back in February. Since zoomreader is $20.00 and that was the full amount of the card, I decided to get some other things I wanted and get the zoomreader another time. I got the sluzzle game and abbyy text grabber and translator, and so far I am really happy with the purchases I made. I also wanted to get a portable cctv in February because that was also demonstrated to me at the University but they are very expensive, and this morning I was browsing the via app and I clicked on cctv and magnification and came across an app called seeit, and after reading the description decided to get it, here is where my frustration starts. The app comes with an invert feature which works just fine, it makes the page black with white text which is the only way my eyes can actually see printed material. The app is pretty straight forward, there is a flash light button on the top right hand corner of the screen. At the bottom there is a normal button, color button, an invert button and a resume/pause button. The app when you open it basically automatically opens your video camera using the rear facing camera. Right above these buttons is a long bar that if you swipe up and down it's suppose to zoom the screen. All buttons work with voiceover. I placed a cd cover on a white counter background and low and behold in the middle of the screen there is a black square with white lines on it. I try zooming it but nothing. When I move the camera close to the document the white lines become large blurry peaces of text. I let the I phone stand still for it to autofocus and maybe that will clear up the text, but nothing. I tried with regular color but nothing, I tried with the flash light on and off but nothing. I let my fully sighted husband try the app, and guess what? he couldn't get the text clear unless he had it at it's smallest zoom level and even then he had to wear his glasses to read the print. The app has a problem zooming and auto focusing and it doesn't replace thousand dollar portable cctv's as the seller describes on the app store. I just wasted seven dollars from my gift card which could have went somewhere else to give me accessibility in another app to make my life easier. I contacted apple and they told me they could not help me with support because I bought my I phone a year ago and I was not entitled to support unless I paid $35.00 then I told the lady that it was regarding the app store, an app that doesn't stand up to it's description, and that who do I contact about a refund. She told me the only way to get help was to visit www.expresslane.apple.com So I did, all I got was frequently asked questions, articles, and tricks & tips, and instructions. Great for other issues but nothing about
