RE: Mcafee Firwall Issue

2003-12-18 Thread James Weatherall
Tim,

You may find that there is already error information logged in the
Applications Event Log on your system, with WinVNC4 as the event source
name.

You can cause a log file to be generated by the following:

Remove the service with

winvnc4 -unregister -stop

Re-install the service with

winvnc4 -register -log *:file:100

Then reboot the system.

In order for this to work, there must be a TEMP directory in the root of
the system drive.  E.g. C:\TEMP.  A WinVNC4.log file will then be
generated there the next time the service starts, i.e. when the system
next boots.  The log file should include all errors & debug info.

Cheers,

Wez @ RealVNC Ltd.

> -Original Message-
> From: Tim Macklenar [mailto:[EMAIL PROTECTED] 
> Sent: 18 December 2003 13:31
> To: 'James Weatherall'; [EMAIL PROTECTED]
> Subject: RE: Mcafee Firwall Issue
> 
> 
> 
> Im using the vnc4beta version.  Not sure I saw the dependancy firewall
> suggestion but will search again.
> 
> thanks
> 
> tim
> 
> 
> 
> Thanks
> 
> Tim Macklenar
> TMAC's Custom Computers
> 972.529.9620
> [EMAIL PROTECTED]
> www.tmacscc.com
> 
> 
> 
> -Original Message-
> From: James Weatherall [mailto:[EMAIL PROTECTED]
> Sent: Thursday, December 18, 2003 6:23 AM
> To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: RE: Mcafee Firwall Issue
> 
> 
> Sorry, I meant the try icon tooltip text.
> 
> > The icon looks normal, just waiting to connect.  No messages.
> >  Is there a
> > log file that I could look in to see if VNC is seeing 
> anything on the
> > server.
> 
> Which version of VNC are you running?
> 
> Setting the dependencies to include the firewall service, as suggested
> by another user on the list, is probably the easiest quick-fix.
> 
> Cheers,
> 
> Wez @ RealVNC Ltd.
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RE: Mcafee Firwall Issue

2003-12-18 Thread Tim Macklenar
Im using the vnc4beta version.  Not sure I saw the dependancy firewall
suggestion but will search again.

thanks

tim



Thanks

Tim Macklenar
TMAC's Custom Computers
972.529.9620
[EMAIL PROTECTED]
www.tmacscc.com



-Original Message-
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Thursday, December 18, 2003 6:23 AM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: RE: Mcafee Firwall Issue


Sorry, I meant the try icon tooltip text.

> The icon looks normal, just waiting to connect.  No messages.
>  Is there a
> log file that I could look in to see if VNC is seeing anything on the
> server.

Which version of VNC are you running?

Setting the dependencies to include the firewall service, as suggested
by another user on the list, is probably the easiest quick-fix.

Cheers,

Wez @ RealVNC Ltd.

[demime 0.99d.1 removed an attachment of type text/x-vcard which had a name of 
Macklenar, Tim (E-mail).vcf]
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RE: Mcafee Firwall Issue

2003-12-18 Thread James Weatherall
Sorry, I meant the try icon tooltip text.

> The icon looks normal, just waiting to connect.  No messages. 
>  Is there a
> log file that I could look in to see if VNC is seeing anything on the
> server.

Which version of VNC are you running?

Setting the dependencies to include the firewall service, as suggested
by another user on the list, is probably the easiest quick-fix.

Cheers,

Wez @ RealVNC Ltd.
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RE: Mcafee Firwall Issue

2003-12-18 Thread Albert G. Zaretzka
You could set the vnc service dependency to depend on the firewall service
(DependOnService binary registry entry).

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tim Macklenar
Sent: Wednesday, December 17, 2003 6:23 AM
To: 'James Weatherall'; [EMAIL PROTECTED]
Subject: RE: Mcafee Firwall Issue

The icon looks normal, just waiting to connect.  No messages.  Is there a
log file that I could look in to see if VNC is seeing anything on the
server.

As a work around, I am going to make a batch file and put in startup, that
stops the service, then restarts.  Where can I find the command lines to
accomplish this?



Thanks

Tim Macklenar
TMAC's Custom Computers
972.529.9620
[EMAIL PROTECTED]
www.tmacscc.com



-Original Message-
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 16, 2003 2:55 PM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: RE: Mcafee Firwall Issue


Tim,

It's possible that this is a timing issue.  If VNC starts before the
firewall then the firewall may not correctly pick up the service's incoming
connection socket and may therefore lose connections.

It may be worth asking McAfee about this - if it affects VNC then it will
probably affect many other network services.

What does the VNC tray icon say when you have rebooted and can't reconnect?

Cheers,

Wez @ RealVNC Ltd.

> When I reboot the machine, I can not connect until I stop and restart 
> the service again.  It's like VNC is not registering with Mcaffe 
> firewall, or Mcafee firewall is not detecting the VNC service.  Ive 
> tried allowing all connections types, and no filter on the VNC program 
> with no luck.  The only time VNC shows up as active in MCFW is when I 
> stop and restart the service.

[demime 0.99d.1 removed an attachment of type text/x-vcard which had a name
of Macklenar, Tim (E-mail).vcf]
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RE: Mcafee Firwall Issue

2003-12-17 Thread Tim Macklenar
The icon looks normal, just waiting to connect.  No messages.  Is there a
log file that I could look in to see if VNC is seeing anything on the
server.

As a work around, I am going to make a batch file and put in startup, that
stops the service, then restarts.  Where can I find the command lines to
accomplish this?



Thanks

Tim Macklenar
TMAC's Custom Computers
972.529.9620
[EMAIL PROTECTED]
www.tmacscc.com



-Original Message-
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 16, 2003 2:55 PM
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: RE: Mcafee Firwall Issue


Tim,

It's possible that this is a timing issue.  If VNC starts before the
firewall then the firewall may not correctly pick up the service's
incoming connection socket and may therefore lose connections.

It may be worth asking McAfee about this - if it affects VNC then it
will probably affect many other network services.

What does the VNC tray icon say when you have rebooted and can't
reconnect?

Cheers,

Wez @ RealVNC Ltd.

> When I reboot the machine, I can not connect until I stop and
> restart the
> service again.  It's like VNC is not registering with Mcaffe
> firewall, or
> Mcafee firewall is not detecting the VNC service.  Ive tried
> allowing all
> connections types, and no filter on the VNC program with no
> luck.  The only
> time VNC shows up as active in MCFW is when I stop and
> restart the service.

[demime 0.99d.1 removed an attachment of type text/x-vcard which had a name of 
Macklenar, Tim (E-mail).vcf]
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RE: Mcafee Firwall Issue

2003-12-16 Thread James Weatherall
Tim,

It's possible that this is a timing issue.  If VNC starts before the
firewall then the firewall may not correctly pick up the service's
incoming connection socket and may therefore lose connections.

It may be worth asking McAfee about this - if it affects VNC then it
will probably affect many other network services.

What does the VNC tray icon say when you have rebooted and can't
reconnect?

Cheers,

Wez @ RealVNC Ltd.

> When I reboot the machine, I can not connect until I stop and 
> restart the
> service again.  It's like VNC is not registering with Mcaffe 
> firewall, or
> Mcafee firewall is not detecting the VNC service.  Ive tried 
> allowing all
> connections types, and no filter on the VNC program with no 
> luck.  The only
> time VNC shows up as active in MCFW is when I stop and 
> restart the service.
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