Re: iTunes problems
Hi Kevin, Are you sure your Time is correct on your Mac as mentioned in my first reply? Your reply below indicates it arrived at 12:07PM... My email to WAMUG that you replied to arrived at 2:44PM? The problems you are experiencing are system security certificates related. What version of OS X are you running version of iTunes? Error -9813 The Error 9813 alert occurs when there is an issue with the root certificate in a Keychain. Root certificates are stored in a system keychain located at : /System/Library/Keychains/X509Anchors These roots are used by Mac OS X system software to evaluate trust for secure web connections, secure e-mail, and other PKI interactions. There are a few possible resolutions for this issue: Quit iTunes, open Safari, and choose Empty Cache from the Safari Menu. Return to the iTunes Store and test to see if the issue is resolved Use Time Machine or another backup to return to a previous working root certificate (X509Anchors) Copy the root certificate over from another Mac. This solution is proposed in a mail troubleshooting Mail 2.0 Help Unable to verify message signature. Copy the X509Anchors SystemRootCertificates.keychain, and SystemCACertificates.keychain files from another computer running the exact same version of Mac OS X as your computer, restart, and test. Reinstall Mac OS X on your computer. Note: If you choose to copy over contents of /System/Library/Keychains, be certain that the computer you are copying the file over from is running the same version of Mac OS X. You can compare Mac OS X version numbers by going to the Apple () menu and choosing About This Mac. http://support.apple.com/kb/TS3297 Cheers, Ronni On 31 Jan 2014, at 12:07 pm, Kevin Lock kal...@iinet.net.au wrote: Thanks Ronni, Geoff and Kaye and Peter. I updated iTunes which didn't help. I got into Keychain First Aid, but no errors showed up. When I go to iTunes library, I initially get the init.itunes.apple.com notice and when I hit continue other notices appear, such as iTunes can't verify the identity of the server xp.apple.com and iTunes can't verify the identity of the server p26-buy.itunes.apple.com I have scanned for a virus...nothing When I repair permissions using Disk Utility it shows over 300++ items all pertaining to iTunes, supposedly repaired, but a rescan with DU brings them up again. Small sample below. dhgdijdd.png Time for a clean install?? Kevin On 31/01/14 2:44 PM, Ronda Brown wrote: Hi Kevin, There are a couple of reasons why this can be happening, it is normally security certificate related. Are you able to surf the web... i.e you are online? First Check System Preferences Date Time that you have the correct date time, because if it isn't the security certificate will show as expired or not validated. Assuming you have the correct date time. 1. Open Keychain Access in Applications Utilities 2. Keychain Access Keychain First Aid Type you Admin. Password Select 'Verify' If any errors are found Select 'Repair' 3. Restart your Mac See if you can access the iTunes Store. Cheers, Ronni Sent from Ronni's iPad On 31 Jan 2014, at 7:52 am, Kevin Lock kal...@iinet.net.au wrote: I cannot access the App store and when I go to my music library I get a strange message. 'iTunes could not connect to the iTunes Store. An unknown error occurred (-9813)' and 'iTunes cannot verify the identity of the server init.itunes.apple.com. Any ideas for me? TIA Kev -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: iTunes problems
Thanks Ronni, I'll look at that later this evening. My Mac time is correct and it is now 4.40pm. OS is 10.7.5 and iTunes 11.1.4 Regards, Kevin On 31/01/14 7:29 PM, Ronni Brown wrote: Hi Kevin, Are you sure your Time is correct on your Mac as mentioned in my first reply? Your reply below indicates it arrived at 12:07PM... My email to WAMUG that you replied to arrived at 2:44PM? The problems you are experiencing are system security certificates related. What version of OS X are you running version of iTunes? *Error -9813* The Error 9813 alert occurs when there is an issue with the root certificate in a Keychain. Root certificates are stored in a system keychain located at : /System/Library/Keychains/X509Anchors These roots are used by Mac OS X system software to evaluate trust for secure web connections, secure e-mail, and other PKI interactions. There are a few possible resolutions for this issue: 1. Quit iTunes, open Safari, and choose *Empty Cache* from the *Safari* Menu. Return to the iTunes Store and test to see if the issue is resolved 2. Use Time Machine or another backup to return to a previous working root certificate (X509Anchors) 3. Copy the root certificate over from another Mac. This solution is proposed in a mail troubleshooting Mail 2.0 Help Unable to verify message signature http://support.apple.com/kb/PH4939. Copy the X509Anchors SystemRootCertificates.keychain, and SystemCACertificates.keychain files from another computer running the exact same version of Mac OS X as your computer, restart, and test. 4. Reinstall Mac OS X on your computer. http://support.apple.com/kb/ht1710 Note: If you choose to copy over contents of /System/Library/Keychains, be certain that the computer you are copying the file over from is running the same version of Mac OS X. You can compare Mac OS X version numbers by going to the *Apple (?)* menu and choosing *About This Mac*. http://support.apple.com/kb/TS3297 Cheers, Ronni On 31 Jan 2014, at 12:07 pm, Kevin Lock kal...@iinet.net.au mailto:kal...@iinet.net.au wrote: Thanks Ronni, Geoff and Kaye and Peter. I updated iTunes which didn't help. I got into Keychain First Aid, but no errors showed up. When I go to iTunes library, I initially get the /init.itunes.apple.com http://init.itunes.apple.com/ /notice and when I hit continue other notices appear, such as i/Tunes can't verify the identity of the server xp.apple.com http://xp.apple.com///and///iTunes can't verify the identity of the server p26-buy.itunes.apple.com http://p26-buy.itunes.apple.com// /I have scanned for a virus...nothing When I repair permissions using Disk Utility it shows over 300++ items all pertaining to iTunes, supposedly repaired, but a rescan with DU brings them up again. Small sample below. dhgdijdd.png Time for a clean install?? Kevin On 31/01/14 2:44 PM, Ronda Brown wrote: Hi Kevin, There are a couple of reasons why this can be happening, it is normally security certificate related. Are you able to surf the web... i.e you are online? First Check System Preferences Date Time that you have the correct date time, because if it isn't the security certificate will show as expired or not validated. Assuming you have the correct date time. 1. Open Keychain Access in Applications Utilities 2. Keychain Access Keychain First Aid Type you Admin. Password Select 'Verify' If any errors are found Select 'Repair' 3. Restart your Mac See if you can access the iTunes Store. Cheers, Ronni Sent from Ronni's iPad On 31 Jan 2014, at 7:52 am, Kevin Lock kal...@iinet.net.au mailto:kal...@iinet.net.au wrote: I cannot access the App store and when I go to my music library I get a strange message. /'iTunes could not connect to the iTunes Store. An unknown error occurred (-9813)//'/ and /'iTunes cannot verify the identity of the server//init.itunes.apple.com http://init.itunes.apple.com/./ Any ideas for me? TIA Kev -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Mavericks Update
Hi Paul, On 28 Jan 2014, at 4:54 pm, Paul Willemse pjwille...@gmail.com wrote: Hi All, I have been away for a few weeks, what is the latest regarding the Mavericks update and Mail? Have the issues been resolved? What issues are you referring to? Are you having issues with Exchange Servers with Mavericks Mail? Or Gmail's unconventional IMAP implementation with Mavericks Mail? Are you already running OS X Mavericks 10.9.1 and have installed the Mail Update for Mavericks? Cheers, Ronni Sent from Ronni's iPad TIA, Regards, Paul -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
