Thank you very much for your attention, Ronni. My connection has now been stable for 24 hours and I am hoping that it will remain so. I am afraid your instructions lie well outside my competence: I just followed the Installation Genie. If things go wrong again I will need Macwizardry instead of the genie!
Kind regards, Jennifer On 1 April 2017 at 07:58, Ronda Brown <ro...@mac.com> wrote: > Hi Jennifer, > > Without knowing any details how you have setup the Dual-Band network or > your ISP. > Are you using PPPoE or PPPoA? > What MTU setting do you have set? > > The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500 > bytes, or 1492 Bytes for PPPoE connections. For some ISPs you may need to > reduce the MTU. > I have found sometimes the most stable connection for PPPoE is around MTU > 1400 on Netgear Routers > > You could try: > Log into the Router using a web browser > Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400 > Power cycle all > Then test if you can keep the connection. > If you can keep a solid connection at 1400 you can experiment with > increasing to 1492 > > Cheers, > Ronni > Sent from Ronni's iPad4 > > > > On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> > wrote: > > > > Good afternoon, > > I have been having problems with my internet connection dropping out > since moving house - only a few hundred metres - two months ago. Telstra > eventually improved matters by locating a resistance, but I am in an old > area with old copper wiring and I am quite a distance from the exchange > which Telstra says makes for difficulties. A few days ago, I could not > connect with my router at all and so bought a new one: Netgear Nighthawk > VDSL/ADSL as I have been notified of NBN installation between April and > August. I managed to set it up and my iPad and iPhone connected but not my > Mac desktop. I asked my provider for help, but the technician only > succeeded in losing the connections with the iPad and iPhone. In > frustration, I turned everything else and overnight the magic happened and > everything including my desktop was connected this morning. However, later > in the day, I lost connection and trying to reconnect, the password was not > accepted. I turned everything off for a few hours an > d I am now back online. I believe my provider had problems at their end > for a short time only. > > > > Does any one have any advice or possible explanation or do I just thole > the dropping in and out till NBN arrives? > > > > Kind regards, > > Jennifer > > -- The WA Macintosh User Group Mailing List -- > > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > > Settings & Unsubscribe - <http://lists.wamug.org.au/ > listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <http://lists.wamug.org.au/ > listinfo/wamug.org.au-wamug> >
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