Communicating with Apple

[Pat]

I received an email supposedly from Apple sending me a receipt for purchases at 
the iTunes store. I knew it wasn’t genuine so I asked for a call back from 
Apple Support. I explained the situation and the person told me to send the 
receipt to Apple and gave me the address of Report physh...@apple.com. So I 
tried that, but the email was instantly rejected by Mail. 

The Apple barricades are impenetrable. So I guess I could report that email to 
Scam Watch.

Pat (feeling rather grumpy)
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Re: External HD (Time Machine and Drive 2) problems

[Marlene Oostryck]

Hello Phillipe and Stephen,

Thank you for your suggestions.
Apologies for my slow response but a busy life had overtaken me!

Stephen C - Yes, I do turn my iMac off periodically, but also often just put it 
to sleep.
Turning off/on had no impact on my HD problem.

Phillipe C - I didn’t have the confidence to try your suggestion and being so 
busy and needing access to my computer did not wish to possibly mess things up 
any more.

Daniel K (off List) also suggested some action but no successful outcome.
Expert Daniel K to the rescue on Tues 26/2 - will let you know how the problem 
was resolved to be of help to other members.

Regards
Marlene Oostryck

> On 1 Feb 2019, at 11:54 pm, Philippe Chaperon  wrote:
> 
> Hi Marlene, 
> 
> Until the experts confirm otherwise, can you try resetting your NVRAM or 
> PRAM. I have had the same problem on my 27” iMac on 2 occasions and did the 
> reset as advised by Daniel and the drives appeared back on the Desktop. 
> 
> Refer to:  https://support.apple.com/en-us/HT204063 
> 
> 
> Hope this solves your problem, but please let the group know one way or the 
> other as your solution could be different. 
> 
> Best regards and good luck, 
> 
> Philippe C. 
> 
> 
> On 1 Feb 2019, at 4:35 pm, Marlene Oostryck  > wrote:
> 
> Hello All,
> 
> iMac 27”, Hi Sierra 10.13.6
> 
> 1. Back Up Time Machine - “My Book” - My Book Studio 11 - 4TB - permanently 
> connected
> Message -  1.91TB of 4TB available
>  Couldn’t complete the backup to “My Book”
>Last successful backup 10/1/19 (back-up 1/9/11 - 
> 10/1/19)
>  
> 2. WD Backup Drive 2
> Message -  1.34TB of 2Tb available
>Backups 10/10/18 - 1/11/18 - (planned for monthly 
> backup- away on holidays from 1/11/18 so this HD was disconnected then).
> 
> 
> No HD icons are showing on Desktop in Finder.
> All of the above were installed by Daniel Kerr - My Book installed 1/9/11 - 
> Drive 2 installed on 10/10/18
> The “My Book” HD unit is continually flashing. 
> 
> Have done a Google search re this problem but not sure how to proceed to get 
> Time Machine showing up on my desktop again and get it functioning as before.
> 
> Any suggestions would be appreciated.
> 
> Regards
> Marlene Oostryck
> 
> Mob: 0401 416 955
> oostr...@optusnet.com.au 
> 
> 
> 
> 
> 
> 
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