Re: Apple TV - Computer App - video thumbnails truncated

[Alan Smith]

Hi Neil,

It seems that I am living in the past.  Having a dedicated Mac Mini as a media 
server for an Apple TV device is archaic.  I’m lucky that the Computers App 
still gives some functionality with Mojave and High Sierra!  I should be using 
Catalina and the TV App(s) for Mac and the Apple TV device.  The TV App is 
dedicated to improving Apple’s bottom line (and to spoiling mine). The app just 
streams a previously purchased and downloaded video from the internet instead 
of from the Mac Mini.  Yet to work out how to delete the 4GB file from the 
Apple TV internal memory.

Enough of a rant for this weekend.

I have a bootable copy of macOS Catalina on an external hard drive.  It may 
give some amusement to get it to talk to the Apple TV.  But then, probably not. 
. .

Cheers,
Alan


> On 29 Feb 2020, at 9:07 pm, Alan Smith  wrote:
> 
> Hi Neil,
> 
> Thanks for responding.  I will check out both the Apple and Panasonic 
> settings more critically.  
> 
> I did change the AppleTV default from 1080p-60Hz to 1080p-50Hz a long time 
> ago.  No change in viewing quality detected.
> 
> Quality of actual iTunes movies is as expected, as is quality of ABC iView, 
> YouTube, SBS etc via their respective apps. Correct aspect ratios, letterbox 
> masks and full screens when appropriate.  It seems to be just the "top level” 
> Computer app with it’s menu that is causing the problem.  The menu bar is 
> fixed - it would be nice if it floated up out of sight when scrolling through 
> the list.  Both ABC and SBS do this. 
> 
> Cheers,
> Alan
> 
>> On 29 Feb 2020, at 7:31 pm, Neil Houghton  wrote:
>> 
>> Hi Alan,
>> 
>> Without being familiar with your specific gear and setup, the following is 
>> fairly general.
>> 
>> If the truncation is happening on your TV screen it may be down to your TV's 
>> screen setting. Different TVs seem to do this differently but generally 
>> somewhere in the Smart TV menu there will be various setup pages and 
>> somewhere there will be screen settings - maybe called screen mode or aspect 
>> ratio or display settings. Some of these may "stretch" the picture or 
>> truncate top and/or bottom - these used to be a lot more of a problem in the 
>> early days when broadcasters and TVs seemed to have more variance in 
>> broadcast and display resolutions - and less smarts to auto detect and 
>> display.
>> 
>> I'm not familiar with the 4th gen Apple TVs but the older ones also had 
>> settings to allow you to select your desired output resolution to match 
>> whatever display/TV you were connected to.
>> 
>> So - if both are relevant to your setup, I would suggest you check both sets 
>> of settings:
>> • resolution setting on the Apple TV
>> • screen settings on your smart TV
>> 
>> Somewhere amongst that you should be able to match the output of your Apple 
>> TV to the display area on your TV.
>> 
>> HTH
>> 
>> 
>> Cheers
>> 
>> 
>> Neil
>> -- 
>> Neil R. Houghton
>> Albany, Western Australia
>> Tel: +61 8 9841 6063
>> Email: n...@possumology.com
>> 
>> 
>> -Original Message-
>> From:  on behalf of Alan 
>> Smith 
>> Reply-To: WAMUG 
>> Date: Saturday, 29 February 2020 at 17:00
>> To: WAMUG 
>> Subject: Apple TV - Computer App - video thumbnails truncated
>> 
>>   My Apple TV device is most often used to play videos (Movies, TV Shows 
>> etc) via iTunes and the Computer App. Thumbnails of each video are displayed 
>> in a grid with a cover art image and the title under it.  I can scroll down 
>> to view all thumbnails.  However the bottom row is truncated and the titles 
>> and lower part of the cover art cannot be seen.
>> 
>>   I need to read the title!  This problem has existed for a year or so.
>> 
>>   I am using an Apple TV HD (4th Generation) with tvOS 13.3.1 connected to a 
>> Panasonic ET5A series smart TV.  
>> 
>>   Any solution?  Do other wamug members have a similar experience?
>> 
>>   Regards,
>>   Alan
>> 
>> 
>> 
>> 
>> 
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Re: Backup

[Ronni Brown]

Hi Bill,

Make sure that your iOS or iPadOS device is unlocked and on the Home screen.

> Hello 
> If all the instructions were given would be great they forgot to say go to 
> home first it would help 
> Regards Bill
> 
Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 1 Mar 2020, at 1:36 pm, Juliet Kitson  wrote:
> 
> 
> 
> 
>> On Sun, 1 Mar 2020 at 3:52 pm, Stephen Chape  wrote:
>> Hi Bill.
>> My iPad appears in the sidebar in Music.
>> The option to backup is also there.
>> 
>> 
>>> On 1 Mar 2020, at 11:26 am, Susan Hastings  wrote:
>>> 
>>> Hi Bill, I found this on the Apple support page. What to do if your iPad 
>>> doesn’t appear in finder.
>>> 
>>> https://support.apple.com/en-au/HT204095
>>> 
>>> It gives a number of things to try.
>>> 
>>> Cheers, Susan
> 
>>> 
>>> Sent from my iPad
>>> 
> On 1 Mar 2020, at 11:16 am, Juliet Kitson  wrote:
> 
 
 Hello All
 I am trying to backup iPad using Catalina 10:15:3 instructions indicate 
 that I should see the iPad in finder window but it does not appear nor 
 does locations etc it is no different than earlier versions  macOS were am 
 I going wrong
 Reads Bill
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 
 Settings & Unsubscribe - 
 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
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>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
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Re: Backup

[Juliet Kitson]

On Sun, 1 Mar 2020 at 3:52 pm, Stephen Chape  wrote:

> Hi Bill.
> My iPad appears in the sidebar in Music.
> The option to backup is also there.
>
>
> On 1 Mar 2020, at 11:26 am, Susan Hastings  wrote:
>
> Hi Bill, I found this on the Apple support page. What to do if your iPad
> doesn’t appear in finder.
>
> https://support.apple.com/en-au/HT204095
>
> It gives a number of things to try.
>
> Cheers, Susan
>
>
Hello
If all the instructions were given would be great they forgot to say go to
home first it would help
Regards Bill

>
>
> Sent from my iPad
>
> On 1 Mar 2020, at 11:16 am, Juliet Kitson  wrote:
>
> 
> Hello All
> I am trying to backup iPad using Catalina 10:15:3 instructions indicate
> that I should see the iPad in finder window but it does not appear nor does
> locations etc it is no different than earlier versions  macOS were am I
> going wrong
> Reads Bill
> -- The WA Macintosh User Group Mailing List --
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> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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> Guidelines - 
> Settings & Unsubscribe - <
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>
>
>
> Regards,
> Stephen Chape
>
>
>
>
>
>
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Re: Backup

[Stephen Chape]

Hi Bill.
My iPad appears in the sidebar in Music.
The option to backup is also there.

> On 1 Mar 2020, at 11:26 am, Susan Hastings  wrote:
> 
> Hi Bill, I found this on the Apple support page. What to do if your iPad 
> doesn’t appear in finder.
> 
> https://support.apple.com/en-au/HT204095 
> 
> 
> It gives a number of things to try.
> 
> Cheers, Susan
> 
> Sent from my iPad
> 
>> On 1 Mar 2020, at 11:16 am, Juliet Kitson  wrote:
>> 
>> 
>> Hello All
>> I am trying to backup iPad using Catalina 10:15:3 instructions indicate that 
>> I should see the iPad in finder window but it does not appear nor does 
>> locations etc it is no different than earlier versions  macOS were am I 
>> going wrong
>> Reads Bill
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
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> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






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Re: Backup

[Susan Hastings]

Hi Bill, I found this on the Apple support page. What to do if your iPad 
doesn’t appear in finder.

https://support.apple.com/en-au/HT204095

It gives a number of things to try.

Cheers, Susan

Sent from my iPad

> On 1 Mar 2020, at 11:16 am, Juliet Kitson  wrote:
> 
> 
> Hello All
> I am trying to backup iPad using Catalina 10:15:3 instructions indicate that 
> I should see the iPad in finder window but it does not appear nor does 
> locations etc it is no different than earlier versions  macOS were am I going 
> wrong
> Reads Bill
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Backup

[Juliet Kitson]

Hello All
I am trying to backup iPad using Catalina 10:15:3 instructions indicate
that I should see the iPad in finder window but it does not appear nor does
locations etc it is no different than earlier versions  macOS were am I
going wrong
Reads Bill
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Apple TV - Computer App - video thumbnails truncated

[Alan Smith]

Hi Neil,

Thanks for responding.  I will check out both the Apple and Panasonic settings 
more critically.  

I did change the AppleTV default from 1080p-60Hz to 1080p-50Hz a long time ago. 
 No change in viewing quality detected.

Quality of actual iTunes movies is as expected, as is quality of ABC iView, 
YouTube, SBS etc via their respective apps. Correct aspect ratios, letterbox 
masks and full screens when appropriate.  It seems to be just the "top level” 
Computer app with it’s menu that is causing the problem.  The menu bar is fixed 
- it would be nice if it floated up out of sight when scrolling through the 
list.  Both ABC and SBS do this. 

Cheers,
Alan

> On 29 Feb 2020, at 7:31 pm, Neil Houghton  wrote:
> 
> Hi Alan,
> 
> Without being familiar with your specific gear and setup, the following is 
> fairly general.
> 
> If the truncation is happening on your TV screen it may be down to your TV's 
> screen setting. Different TVs seem to do this differently but generally 
> somewhere in the Smart TV menu there will be various setup pages and 
> somewhere there will be screen settings - maybe called screen mode or aspect 
> ratio or display settings. Some of these may "stretch" the picture or 
> truncate top and/or bottom - these used to be a lot more of a problem in the 
> early days when broadcasters and TVs seemed to have more variance in 
> broadcast and display resolutions - and less smarts to auto detect and 
> display.
> 
> I'm not familiar with the 4th gen Apple TVs but the older ones also had 
> settings to allow you to select your desired output resolution to match 
> whatever display/TV you were connected to.
> 
> So - if both are relevant to your setup, I would suggest you check both sets 
> of settings:
> • resolution setting on the Apple TV
> • screen settings on your smart TV
> 
> Somewhere amongst that you should be able to match the output of your Apple 
> TV to the display area on your TV.
> 
> HTH
> 
> 
> Cheers
> 
> 
> Neil
> -- 
> Neil R. Houghton
> Albany, Western Australia
> Tel: +61 8 9841 6063
> Email: n...@possumology.com
> 
> 
> -Original Message-
> From:  on behalf of Alan Smith 
> 
> Reply-To: WAMUG 
> Date: Saturday, 29 February 2020 at 17:00
> To: WAMUG 
> Subject: Apple TV - Computer App - video thumbnails truncated
> 
>My Apple TV device is most often used to play videos (Movies, TV Shows 
> etc) via iTunes and the Computer App. Thumbnails of each video are displayed 
> in a grid with a cover art image and the title under it.  I can scroll down 
> to view all thumbnails.  However the bottom row is truncated and the titles 
> and lower part of the cover art cannot be seen.
> 
>I need to read the title!  This problem has existed for a year or so.
> 
>I am using an Apple TV HD (4th Generation) with tvOS 13.3.1 connected to a 
> Panasonic ET5A series smart TV.  
> 
>Any solution?  Do other wamug members have a similar experience?
> 
>Regards,
>Alan
> 
> 
> 
> 
> 
>-- The WA Macintosh User Group Mailing List --
>Archives - 
>Guidelines - 
>Settings & Unsubscribe - 
> 
> 
> 
> 
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> 

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Re: Apple TV - Computer App - video thumbnails truncated

[Neil Houghton]

Hi Alan,

Without being familiar with your specific gear and setup, the following is 
fairly general.

If the truncation is happening on your TV screen it may be down to your TV's 
screen setting. Different TVs seem to do this differently but generally 
somewhere in the Smart TV menu there will be various setup pages and somewhere 
there will be screen settings - maybe called screen mode or aspect ratio or 
display settings. Some of these may "stretch" the picture or truncate top 
and/or bottom - these used to be a lot more of a problem in the early days when 
broadcasters and TVs seemed to have more variance in broadcast and display 
resolutions - and less smarts to auto detect and display.

I'm not familiar with the 4th gen Apple TVs but the older ones also had 
settings to allow you to select your desired output resolution to match 
whatever display/TV you were connected to.

So - if both are relevant to your setup, I would suggest you check both sets of 
settings:
• resolution setting on the Apple TV
• screen settings on your smart TV

Somewhere amongst that you should be able to match the output of your Apple TV 
to the display area on your TV.

HTH


Cheers


Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com


-Original Message-
From:  on behalf of Alan Smith 

Reply-To: WAMUG 
Date: Saturday, 29 February 2020 at 17:00
To: WAMUG 
Subject: Apple TV - Computer App - video thumbnails truncated

My Apple TV device is most often used to play videos (Movies, TV Shows etc) 
via iTunes and the Computer App. Thumbnails of each video are displayed in a 
grid with a cover art image and the title under it.  I can scroll down to view 
all thumbnails.  However the bottom row is truncated and the titles and lower 
part of the cover art cannot be seen.

I need to read the title!  This problem has existed for a year or so.

I am using an Apple TV HD (4th Generation) with tvOS 13.3.1 connected to a 
Panasonic ET5A series smart TV.  

Any solution?  Do other wamug members have a similar experience?

Regards,
Alan





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Guidelines - 
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Apple TV - Computer App - video thumbnails truncated

[Alan Smith]

My Apple TV device is most often used to play videos (Movies, TV Shows etc) via 
iTunes and the Computer App. Thumbnails of each video are displayed in a grid 
with a cover art image and the title under it.  I can scroll down to view all 
thumbnails.  However the bottom row is truncated and the titles and lower part 
of the cover art cannot be seen.

I need to read the title!  This problem has existed for a year or so.

I am using an Apple TV HD (4th Generation) with tvOS 13.3.1 connected to a 
Panasonic ET5A series smart TV.  

Any solution?  Do other wamug members have a similar experience?

Regards,
Alan





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