Frozen screen - help please

2010-10-22 Thread el...@iinet.net.au 


Good afternoon all

I'm hoping someone can help. My MacBook screen has frozen and does not respond 
to anything I try and do.

I've shut down and started up again several times to no avail. Initially 
everything seems OK, normal screen, insert password, 
then the iCal window appears (set up to appear at log in). I had thought 
booting from the external drive might work but 
because the iCal window fills the screen I can't see the exterior drive icon 
(assuming it is there somewhere)

I know there is some way of starting up in safe mode but not sure how to do 
that or even if that might work.

Fortunately I have a MacMini as part of my EyeTV set up so that's what I am 
using to post this call for help. Never thought I 
would need to use it for this purpose. I don't have Mail set up on the Mini so 
am using webmail. 

Any advice would be much appreciated.

Regards

Laura

MacBook SL (sorry can't give more specs)





-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe -

Re: Keychain help please

2010-06-24 Thread el...@iinet.net.au 

Hi Ronni

I know the password I use when accessing webmail. I tried the on line contact 
with iinet but there is a problem 
somewhere there. I've phoned and am now waiting for a call back from them. 

Regards
Laura

On Thu Jun 24 15:17 , Ronda Brown  sent:

>
>Hi Laura,
>
>NO, the email account's password is NOT your Login (Administrator) Password.
>It is the password you would have given iiNet when you signed up & setup your 
>Account with them.
>What password are you using to access your iiNet webmail? 
>
>Do you have a copy of your iiNet Account settings / contract?
>If not, you can retrieve your 'forgotten Password" by going here:
>https://toolbox.iinet.net.au/cgi-bin/playpen/9pointidcheck.cgi\?toolbox=1>
>
>You require your full email address that is used by the service that you have 
>forgotten your password for, along 
with a secondary piece of information (a valid invoice number, or the credit 
card number you use to make 
payments for this service).
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:
>
>> 
>> Hi Ronni
>> 
>> Sorry but I don't know the password for my mail account. It was set up four 
>> years ago. I could assume it's 
the 
>> same as my login password but no guarantee, so not sure if I should still go 
>> ahead with your latest 
suggestion. 
>> 
>> I feel rather stupid about all this given that I'm not conscious of what I 
>> did to cause the problem!!
>> 
>> Regards
>> Laura
>> 
>> On Thu Jun 24 14:35 , Ronda Brown ro...@mac.com> sent:
>> 
>>> Hi Laura,
>>> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours 
>>> of Unix, is based on an 
account’s 
>> user identification number (UID) anda group’s group identification number 
>> (GID), not on the user name and 
>> group name you see in the Info window or other folder listings. Those names 
>> are for our convenience; the 
>> computer cares only about the numeric identifiers.
>>> Don't change "Access Control"!
>>> Laura, you need to know the password for your Mail Account … do you know 
>>> it?It is the password you have 
>> entered when you setup your email account. Mail > Preferences > Accounts - 
>> iiNet POP - Account 
Information - 
>> Incoming Mail Server: mail.iinet.com.au   Password: ……..
>>> If you know your mail account password (as my following instructions are 
>>> going to delete it from your 
Keychain 
>> login)1. Quit Mail
>>> 2. Choose Keychain Access > Keychain First Aid. 
>>> 
>>> 3.Click the Repair radio button, enter your administrator password, and 
>>> click Start.
>>> 
>>> Then open Mail,  if Mail still asks for the Mail account password.
>>> 1. Return to Keychain Access, select your Login Keychain
>>> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>>> click Delete. 
>>> 
>>> The next time you check your email, you’ll be prompted for your password; 
>>> enter it, select Remember This 
>> Password in My Keychain, and click OK.
>>> 
>>> Cheers,Ronni
>>> 
>>> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>>> Hi Ronni
>>> 
>>> Yes that is correct, I used my normal login password for the verification 
>>> but if I use it when asked for 
>>> "login"keychain password I get the message that the password is invalid.
>>> 
>>> In "Access Control" I tried deselecting "confirm before allowing access" 
>>> and instead chose "allow all 
applications 
>>> to access this item" so that access to Mail is not restricted. If I then 
>>> select "save changes" I am again asked 
for 
>>> the password, and again when I enter my normal login password I am told it 
>>> is invalid.
>>> 
>>> I don't know what the (user ID=501) means, it's not something I recognise.
>>> 
>>> This is the result of the verification.
>>> 
>>> Regards
>>> Laura
>>> 
>>> Verification started
>>> Checking keychain configuration for eljay (user ID=501)
>>> Home directory is /Users/eljay
>>> Checked login keychain
>>> Checked default keychain
>>> Checked keychain search list
>>> Checked contents of ~/Library/Keychains/login.keychain
>>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>>> No problems found
>>> Verification completed
>>

Re: Keychain help please

2010-06-23 Thread el...@iinet.net.au 

Hi Ronni

Sorry but I don't know the password for my mail account. It was set up four 
years ago. I could assume it's the 
same as my login password but no guarantee, so not sure if I should still go 
ahead with your latest suggestion. 

I feel rather stupid about all this given that I'm not conscious of what I did 
to cause the problem!!

Regards
Laura

On Thu Jun 24 14:35 , Ronda Brown  sent:

>Hi Laura,
>The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
>Unix, is based on an account’s 
user identification number (UID) anda group’s group identification number 
(GID), not on the user name and 
group name you see in the Info window or other folder listings. Those names are 
for our convenience; the 
computer cares only about the numeric identifiers.
>Don't change "Access Control"!
>Laura, you need to know the password for your Mail Account … do you know it?It 
>is the password you have 
entered when you setup your email account. Mail > Preferences > Accounts - 
iiNet POP - Account Information - 
Incoming Mail Server: mail.iinet.com.au   Password: ……..
>If you know your mail account password (as my following instructions are going 
>to delete it from your Keychain 
login)1. Quit Mail
>2. Choose Keychain Access > Keychain First Aid. 
>
>3.Click the Repair radio button, enter your administrator password, and click 
>Start.
>
>Then open Mail,  if Mail still asks for the Mail account password.
>1. Return to Keychain Access, select your Login Keychain
>2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>click Delete. 
>
>The next time you check your email, you’ll be prompted for your password; 
>enter it, select Remember This 
Password in My Keychain, and click OK.
>
>Cheers,Ronni
>
>On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>Hi Ronni
>
>Yes that is correct, I used my normal login password for the verification but 
>if I use it when asked for 
>"login"keychain password I get the message that the password is invalid.
>
>In "Access Control" I tried deselecting "confirm before allowing access" and 
>instead chose "allow all applications 
>to access this item" so that access to Mail is not restricted. If I then 
>select "save changes" I am again asked for 
>the password, and again when I enter my normal login password I am told it is 
>invalid.
>
>I don't know what the (user ID=501) means, it's not something I recognise.
>
>This is the result of the verification.
>
>Regards
>Laura
>
>Verification started
>Checking keychain configuration for eljay (user ID=501)
>Home directory is /Users/eljay
>Checked login keychain
>Checked default keychain
>Checked keychain search list
>Checked contents of ~/Library/Keychains/login.keychain
>Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>No problems found
>Verification completed
>
>
>On Thu Jun 24 13:41 , Ronda Brown  sent:
>
>
>Hi Laura,
>
>You say below that you did 'Verify' your login keychain … You had to type in 
>your Administrator(User Account) 
>password to allow you to do that?
>
>If you never set a different password for your Keychain 'login', the password 
>is your Administrator password.
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>
>
>Hi Ronni
>
>Thanks for that but still no joy. I've followed the steps you mention but when 
>I select "show password" I am 
>asked for my keychain login password. The only password I know is my main 
>login password and when I 
>insert 
>that I get a message saying it is invalid. Is there a separate admin password?
>
>I did the verify process and no problems were found.
>
>All I had done was open Keychain Access, looked at what was there, decided I 
>did not understand it and left 
>the 
>site, so still can't work out what has caused the problem.
>
>Kind regards
>Laura
>
>On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>
>
>On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>Hi Ronni
>
>When you recently responded to a query and indicated how you use Keychain I 
>decided I should have a 
>look at 
>whether I should be doing likewise. I didn't get very far, was not sure what 
>to do so just left it alone.
>
>At least that's what I thought I had done but now I am locked out of Mail and 
>am constantly asked for a 
>password. The only password I know to use is my Login password which is not 
>accepted. I've tried clicking 
>on 
>the closed padlock but that has no effect. I've followed the steps in Mail 
>Help but still cann

Re: Keychain help please

2010-06-23 Thread el...@iinet.net.au 

Hi Ronni

Yes that is correct, I used my normal login password for the verification but 
if I use it when asked for 
"login"keychain password I get the message that the password is invalid.

In "Access Control" I tried deselecting "confirm before allowing access" and 
instead chose "allow all applications 
to access this item" so that access to Mail is not restricted. If I then select 
"save changes" I am again asked for 
the password, and again when I enter my normal login password I am told it is 
invalid.

I don't know what the (user ID=501) means, it's not something I recognise.

This is the result of the verification.

Regards
Laura

Verification started
Checking keychain configuration for eljay (user ID=501)
Home directory is /Users/eljay
Checked login keychain
Checked default keychain
Checked keychain search list
Checked contents of ~/Library/Keychains/login.keychain
Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
No problems found
Verification completed


On Thu Jun 24 13:41 , Ronda Brown  sent:

>
>Hi Laura,
>
>You say below that you did 'Verify' your login keychain … You had to type in 
>your Administrator(User Account) 
password to allow you to do that?
>
>If you never set a different password for your Keychain 'login', the password 
>is your Administrator password.
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>
>> 
>> Hi Ronni
>> 
>> Thanks for that but still no joy. I've followed the steps you mention but 
>> when I select "show password" I am 
>> asked for my keychain login password. The only password I know is my main 
>> login password and when I 
insert 
>> that I get a message saying it is invalid. Is there a separate admin 
>> password?
>> 
>> I did the verify process and no problems were found.
>> 
>> All I had done was open Keychain Access, looked at what was there, decided I 
>> did not understand it and left 
the 
>> site, so still can't work out what has caused the problem.
>> 
>> Kind regards
>> Laura
>> 
>> On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>> 
>>> 
>>> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>>> Hi Ronni
>>> 
>>> When you recently responded to a query and indicated how you use Keychain I 
>>> decided I should have a 
look at 
>> whether I should be doing likewise. I didn't get very far, was not sure what 
>> to do so just left it alone.
>>> 
>>> At least that's what I thought I had done but now I am locked out of Mail 
>>> and am constantly asked for a 
>> password. The only password I know to use is my Login password which is not 
>> accepted. I've tried clicking 
on 
>> the closed padlock but that has no effect. I've followed the steps in Mail 
>> Help but still cannot get anywhere.
>>> 
>>> Please can you tell me what I have done to cause this problem. The only way 
>>> I can access Mail is to go 
through 
>> my ISP and webmail.
>>> 
>>> Kind regards
>>> Laura
>>> 
>>> MacBook 10.6.4
>>> 
>>> Hi Laura,
>>> Without knowing exactly what you did in your Login Keychain, it is very 
>>> difficult to advise you.A couple of 
>> things to try:
>>> A)1. Open Keychain Access:
>>> 2. Click 'Login' (under Keychains in the left column)
>>> 3. Then in the right column, scroll down to you find an entry for your Mail 
>>> account.It will be something like 
>> 'mail.iinet.com.au'
>>> 4. double click on the icon beside it
>>> 5. select 'show password'
>>> 6. Type in your admin passwordKeychain will then show you your Mail Account 
>>> password.
>>> 
>>> B). See if you can verify your Keychain.
>>> Open Keychain Access, located in the Utilities folder in the Applications 
>>> folder.
>>> 
>>> 1.. Open Keychain Access
>>> 
>>> 2.. Choose Keychain Access > Keychain First Aid.
>>> 
>>> 3. Enter your user name and password.
>>> 
>>> 4. Select Verify and click Start. Any problems found will be displayed.
>>> 
>>> If there are problems, select Repair, and then click Start.
>>> 
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 17" MacBook Pro  Intel Core i72.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial 
>>> ATA Drive @ 7200rpm
>>> OS X 10.6.3 Snow Leopard
>>> Windows 7 Ultimate (under sufferance)
>>> 
>
>
>
>-- The WA Macintosh User Group Mailing List --
>Archives - http://www.wamug.org.au/mailinglist/archives.shtml>
>Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml>
>Unsubscribe - 
>wamug-unsubscr...@wamug.org.au','','','')">wamug-unsubscr...@wamug.org.au>
>
>)




-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>

Re: Keychain help please

2010-06-23 Thread el...@iinet.net.au 

Hi Ronni

Thanks for that but still no joy. I've followed the steps you mention but when 
I select "show password" I am 
asked for my keychain login password. The only password I know is my main login 
password and when I insert 
that I get a message saying it is invalid. Is there a separate admin password?

I did the verify process and no problems were found.

All I had done was open Keychain Access, looked at what was there, decided I 
did not understand it and left the 
site, so still can't work out what has caused the problem.

Kind regards
Laura

On Thu Jun 24 12:35 , Ronda Brown  sent:

>
>On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>Hi Ronni
>
>When you recently responded to a query and indicated how you use Keychain I 
>decided I should have a look at 
whether I should be doing likewise. I didn't get very far, was not sure what to 
do so just left it alone.
>
>At least that's what I thought I had done but now I am locked out of Mail and 
>am constantly asked for a 
password. The only password I know to use is my Login password which is not 
accepted. I've tried clicking on 
the closed padlock but that has no effect. I've followed the steps in Mail Help 
but still cannot get anywhere.
>
>Please can you tell me what I have done to cause this problem. The only way I 
>can access Mail is to go through 
my ISP and webmail.
>
>Kind regards
>Laura
>
>MacBook 10.6.4
>
>Hi Laura,
>Without knowing exactly what you did in your Login Keychain, it is very 
>difficult to advise you.A couple of 
things to try:
>A)1. Open Keychain Access:
>2. Click 'Login' (under Keychains in the left column)
>3. Then in the right column, scroll down to you find an entry for your Mail 
>account.It will be something like 
'mail.iinet.com.au'
>4. double click on the icon beside it
>5. select 'show password'
>6. Type in your admin passwordKeychain will then show you your Mail Account 
>password.
>
>B). See if you can verify your Keychain.
>Open Keychain Access, located in the Utilities folder in the Applications 
>folder.
>
>1.. Open Keychain Access
>
>2.. Choose Keychain Access > Keychain First Aid.
>
>3. Enter your user name and password.
>
>4. Select Verify and click Start. Any problems found will be displayed.
>
>If there are problems, select Repair, and then click Start.
>
>
>
>Cheers,
>Ronni
>
>17" MacBook Pro  Intel Core i72.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial 
>ATA Drive @ 7200rpm
>OS X 10.6.3 Snow Leopard
>Windows 7 Ultimate (under sufferance)
>
>
>
>
>
>
>
>-- The WA Macintosh User Group Mailing List --
>Archives - 
>Guidelines - 
>Unsubscribe - 
>



-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe -