Re: All personal Favourite mailboxes greyed out

[Alan Smith]

Hi Ronni

Thanks for your efforts in trying to resolve the issue.

All now seems well on the Mail front - at least, a stable platform has been 
achieved.  But missing content still not restored.  Kind of leaves Migration 
Assistant as the prime suspect in losing the data in the first place.

After the system failure due to apparent no disk space I shut down the iMac.  
The next day I tested it in Safe Mode and all seemed ok.  I restarted in normal 
mode then restored the complete ~/Library/Mail/V6/MailData folder via Time 
Machine to overwrite the modified original.  

This proceeded as expected and imported all available mail.  This was the same 
content as previous import attempts - with a few extras due to the date 
difference between the TM backup and “now”.  It did not create the missing 
mailboxes or restore emails which I assume were in the “On My Mac” section.  I 
left the iMac idle for a few hours to see if the disk space problem recurred.  
No problems.

I created new mailboxes "On My Mac” and now use the toolbar icon “Move to…” to 
move wanted mail from the inbox.  My previous method over the years was to drag 
mail I wanted to keep from the Inbox to the appropriate mailbox alias in the 
Favourites bar.  Probably not a significant change.

Kind Regards.
Alan


> On 4 Jun 2019, at 8:10 am, Ronni Brown  wrote:
> 
> Hi Allan,
> 
> Sounds like a mess has been made of the transfer of all your data over to 
> this new iMac. Best to get someone in to look at it so as to not make it 
> worse.  
> This mess can’t be fixed via email.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 31 May 2019, at 8:40 pm, Alan Smith  > wrote:
> 
>> Hi Ronni
>> 
>> Not my day No1.  I meant to reply to your latest email, but my fat finger on 
>> my iPad touched the trash button instead of the reply button. Hence this 
>> earlier email.
>> 
>> NOT my day. I went to the iMac to reply to you: Mail is now dead - or 
>> perhaps it is the computer.  I get a message “Mail cannot save information 
>> about your mailboxes because there isn’t enough space in your home folder.  
>> Quit Mail and delete any file you don’t need. Then open mail again.”
>> 
>> The iMac is 10 days old. Capacity is 1.03 TB. Apps = 10 GB, Library = 5 GB, 
>> System = 12 GB, Users = 87 GB.  Macintosh HD shows 117 GB used BUT 1.52 GB 
>> available!
>> 
>> Now I have a system alert - run out of application memory.  Had to switch 
>> off main power switch as mouse not responding.
>> 
>> Regards
>> Alan
>> Sent from my iPad
>> 
>> On 30 May 2019, at 8:10 pm, Ronni Brown > > wrote:
>> 
>>> Hi Alan,
>>> 
>>> You mentioned in your original post to the list that:
> I Used Migration Assistant to copy all data from Time Machine. The backup 
> has been erased.
>>> And the original iMac hard drive has been erased as well.
>>> If that is the case you don’t have a ‘backup’ that you can use to restore 
>>> the original Mail Mailboxes & their messages from.
>>> 
>>> Kind Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
>>> On 30 May 2019, at 6:24 pm, Alan Smith >> > wrote:
>>> 
 Hello Ronni
 
 Thank you for your comments and suggestions.
 
 To clarify the problem, all four mail accounts are OK and appear in the 
 Mail Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
 accounts are online.  Missing from the Sidebar are previously created 
 Mailboxes such as Personal, Financials, Bills, etc.  Most of these 
 mailboxes had sub folders, eg the Bills mailbox had Water, Gas, 
 Electricity etc.  I don’t recall having any active Smart Mailboxes.
 
 It seems the actual original mailboxes and their content have gone.  Yes, 
 I can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
 create a new mailbox to display in the sidebar and can then drag a copy to 
 the bar. 
 
 Web blog sites that suggest that missing emails can be recovered seem to 
 be promoting commercial software without giving anything more specific 
 about how to do a recovery!  
 
 I have one untested Time Machine backup. The original iMac had its disk 
 erased and macOS reinstalled and is no longer available.  I have the use 
 of a very unstable MacBook Air that might accept selective restoration 
 from Time Machine.  Do you think this is worth trying?  Or just accept 
 that the emails cannot be recovered.
 
 Cheers
 Alan
 
 
 
> On 29 May 2019, at 4:42 pm, Ronda Brown  > wrote:
> 
> Hello Alan,
> 
> My replies in Situ below in colour:
> Before attempting any of my suggestions below, I would suggest you backup 
> first.
> 
>> On 26 May 2019, at 12:24 pm, Alan Smith > > wrote:
>> 
>> All personal mailboxes 

Re: All personal Favourite mailboxes greyed out

[Ronni Brown]

Hi Allan,

Sounds like a mess has been made of the transfer of all your data over to this 
new iMac. Best to get someone in to look at it so as to not make it worse.  
This mess can’t be fixed via email.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 31 May 2019, at 8:40 pm, Alan Smith  wrote:
> 
> Hi Ronni
> 
> Not my day No1.  I meant to reply to your latest email, but my fat finger on 
> my iPad touched the trash button instead of the reply button. Hence this 
> earlier email.
> 
> NOT my day. I went to the iMac to reply to you: Mail is now dead - or perhaps 
> it is the computer.  I get a message “Mail cannot save information about your 
> mailboxes because there isn’t enough space in your home folder.  Quit Mail 
> and delete any file you don’t need. Then open mail again.”
> 
> The iMac is 10 days old. Capacity is 1.03 TB. Apps = 10 GB, Library = 5 GB, 
> System = 12 GB, Users = 87 GB.  Macintosh HD shows 117 GB used BUT 1.52 GB 
> available!
> 
> Now I have a system alert - run out of application memory.  Had to switch off 
> main power switch as mouse not responding.
> 
> Regards
> Alan
> Sent from my iPad
> 
>> On 30 May 2019, at 8:10 pm, Ronni Brown  wrote:
>> 
>> Hi Alan,
>> 
>> You mentioned in your original post to the list that:
 I Used Migration Assistant to copy all data from Time Machine. The backup 
 has been erased.
>> And the original iMac hard drive has been erased as well.
>> If that is the case you don’t have a ‘backup’ that you can use to restore 
>> the original Mail Mailboxes & their messages from.
>> 
>> Kind Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>>> On 30 May 2019, at 6:24 pm, Alan Smith  wrote:
>>> 
>>> Hello Ronni
>>> 
>>> Thank you for your comments and suggestions.
>>> 
>>> To clarify the problem, all four mail accounts are OK and appear in the 
>>> Mail Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
>>> accounts are online.  Missing from the Sidebar are previously created 
>>> Mailboxes such as Personal, Financials, Bills, etc.  Most of these 
>>> mailboxes had sub folders, eg the Bills mailbox had Water, Gas, Electricity 
>>> etc.  I don’t recall having any active Smart Mailboxes.
>>> 
>>> It seems the actual original mailboxes and their content have gone.  Yes, I 
>>> can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
>>> create a new mailbox to display in the sidebar and can then drag a copy to 
>>> the bar. 
>>> 
>>> Web blog sites that suggest that missing emails can be recovered seem to be 
>>> promoting commercial software without giving anything more specific about 
>>> how to do a recovery!  
>>> 
>>> I have one untested Time Machine backup. The original iMac had its disk 
>>> erased and macOS reinstalled and is no longer available.  I have the use of 
>>> a very unstable MacBook Air that might accept selective restoration from 
>>> Time Machine.  Do you think this is worth trying?  Or just accept that the 
>>> emails cannot be recovered.
>>> 
>>> Cheers
>>> Alan
>>> 
>>> 
>>> 
 On 29 May 2019, at 4:42 pm, Ronda Brown  wrote:
 
 Hello Alan,
 
 My replies in Situ below in colour:
 Before attempting any of my suggestions below, I would suggest you backup 
 first.
 
> On 26 May 2019, at 12:24 pm, Alan Smith  wrote:
> 
> All personal mailboxes in the Favourites bar are greyed out on a new iMac 
> (27 inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all 
> data from Time Machine. The backup has been erased.
 
 When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the 
 mailbox from the Mail Sidebar, Mail doesn’t actually move the mailbox; it 
 adds an alias for it to the Favourites bar.
 You could have lost your link to the server.
 Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are 
 NOT Disabled?
 Go to Mail > Preferences > Accounts tab - check they are all online.
 
 If all accounts are online & you still have the Favourites mailboxes 
 greyed out.
 Drag the greyed out mailboxes out of the bar and they will disappear, then 
 drag new ones from the sidebar to replace them.
 
> 
> I Rebuilt the inbox for my main mail account but this made no difference. 
>   ~/Library/Mail/ contains V5 and V6 folders. 
 
 The V5 folder is used by High Sierra.
 Before doing anything, make sure you have a current backup.
 1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
 2. Open Mail and verify everything still works OK and all your messages 
 are there. 
 Once confident everything is OK, you can empty the trash.
 
> 
> I normally move mail from my Inbox to the Favourites mailboxes.  I have 
> mail archives (outside the Mail app) up to December 2017.  The Mail 
> “Sent” folder holds all (?) messages from 2017. 
> 
> Can I recove

Re: All personal Favourite mailboxes greyed out

[Alan Smith]

Hi Ronni

Not my day No1.  I meant to reply to your latest email, but my fat finger on my 
iPad touched the trash button instead of the reply button. Hence this earlier 
email.

NOT my day. I went to the iMac to reply to you: Mail is now dead - or perhaps 
it is the computer.  I get a message “Mail cannot save information about your 
mailboxes because there isn’t enough space in your home folder.  Quit Mail and 
delete any file you don’t need. Then open mail again.”

The iMac is 10 days old. Capacity is 1.03 TB. Apps = 10 GB, Library = 5 GB, 
System = 12 GB, Users = 87 GB.  Macintosh HD shows 117 GB used BUT 1.52 GB 
available!

Now I have a system alert - run out of application memory.  Had to switch off 
main power switch as mouse not responding.

Regards
Alan
Sent from my iPad

> On 30 May 2019, at 8:10 pm, Ronni Brown  wrote:
> 
> Hi Alan,
> 
> You mentioned in your original post to the list that:
>>> I Used Migration Assistant to copy all data from Time Machine. The backup 
>>> has been erased.
> And the original iMac hard drive has been erased as well.
> If that is the case you don’t have a ‘backup’ that you can use to restore the 
> original Mail Mailboxes & their messages from.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
>> On 30 May 2019, at 6:24 pm, Alan Smith  wrote:
>> 
>> Hello Ronni
>> 
>> Thank you for your comments and suggestions.
>> 
>> To clarify the problem, all four mail accounts are OK and appear in the Mail 
>> Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
>> accounts are online.  Missing from the Sidebar are previously created 
>> Mailboxes such as Personal, Financials, Bills, etc.  Most of these mailboxes 
>> had sub folders, eg the Bills mailbox had Water, Gas, Electricity etc.  I 
>> don’t recall having any active Smart Mailboxes.
>> 
>> It seems the actual original mailboxes and their content have gone.  Yes, I 
>> can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
>> create a new mailbox to display in the sidebar and can then drag a copy to 
>> the bar. 
>> 
>> Web blog sites that suggest that missing emails can be recovered seem to be 
>> promoting commercial software without giving anything more specific about 
>> how to do a recovery!  
>> 
>> I have one untested Time Machine backup. The original iMac had its disk 
>> erased and macOS reinstalled and is no longer available.  I have the use of 
>> a very unstable MacBook Air that might accept selective restoration from 
>> Time Machine.  Do you think this is worth trying?  Or just accept that the 
>> emails cannot be recovered.
>> 
>> Cheers
>> Alan
>> 
>> 
>> 
>>> On 29 May 2019, at 4:42 pm, Ronda Brown  wrote:
>>> 
>>> Hello Alan,
>>> 
>>> My replies in Situ below in colour:
>>> Before attempting any of my suggestions below, I would suggest you backup 
>>> first.
>>> 
 On 26 May 2019, at 12:24 pm, Alan Smith  wrote:
 
 All personal mailboxes in the Favourites bar are greyed out on a new iMac 
 (27 inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all 
 data from Time Machine. The backup has been erased.
>>> 
>>> When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the 
>>> mailbox from the Mail Sidebar, Mail doesn’t actually move the mailbox; it 
>>> adds an alias for it to the Favourites bar.
>>> You could have lost your link to the server.
>>> Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are 
>>> NOT Disabled?
>>> Go to Mail > Preferences > Accounts tab - check they are all online.
>>> 
>>> If all accounts are online & you still have the Favourites mailboxes greyed 
>>> out.
>>> Drag the greyed out mailboxes out of the bar and they will disappear, then 
>>> drag new ones from the sidebar to replace them.
>>> 
 
 I Rebuilt the inbox for my main mail account but this made no difference.  
  ~/Library/Mail/ contains V5 and V6 folders. 
>>> 
>>> The V5 folder is used by High Sierra.
>>> Before doing anything, make sure you have a current backup.
>>> 1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
>>> 2. Open Mail and verify everything still works OK and all your messages are 
>>> there. 
>>> Once confident everything is OK, you can empty the trash.
>>> 
 
 I normally move mail from my Inbox to the Favourites mailboxes.  I have 
 mail archives (outside the Mail app) up to December 2017.  The Mail “Sent” 
 folder holds all (?) messages from 2017. 
 
 Can I recover my Favourites mail history?
 
 Regards
 Alan
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> macOS High Sierra 10.13.6
>>> 
 -- The WA Macintosh User Group Mailing List --
 Archives - 
 Guidelines - 

Re: All personal Favourite mailboxes greyed out

[Ronda Brown]

Hi Alan,

Thinking more on your Mail problem while trying to sleep, I thought of a long 
shot that might help your problem.

1. Quit Mail, navigate to ~/Library/ Mail/V6/MailData
and drag the files  Envelope Index, Envelope Index-shm, and Envelope Index-wal 
to the Trash.
 
2. When you launch Mail again, it’ll tell you that you need to “import” all 
your messages (just as it may have done when you upgraded to your current 
version of macOS). 

3. Let it do so—it’s recreating your envelope index from scratch, but don’t 
worry, you won’t lose any messages, labels, message status, or other data—and 
when it finishes, your mailboxes should behave correctly.

Kind regards,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6



> On 30 May 2019, at 8:10 pm, Ronni Brown  wrote:
> 
> Hi Alan,
> 
> You mentioned in your original post to the list that:
>>> I Used Migration Assistant to copy all data from Time Machine. The backup 
>>> has been erased.
> And the original iMac hard drive has been erased as well.
> If that is the case you don’t have a ‘backup’ that you can use to restore the 
> original Mail Mailboxes & their messages from.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 30 May 2019, at 6:24 pm, Alan Smith  > wrote:
> 
>> Hello Ronni
>> 
>> Thank you for your comments and suggestions.
>> 
>> To clarify the problem, all four mail accounts are OK and appear in the Mail 
>> Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
>> accounts are online.  Missing from the Sidebar are previously created 
>> Mailboxes such as Personal, Financials, Bills, etc.  Most of these mailboxes 
>> had sub folders, eg the Bills mailbox had Water, Gas, Electricity etc.  I 
>> don’t recall having any active Smart Mailboxes.
>> 
>> It seems the actual original mailboxes and their content have gone.  Yes, I 
>> can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
>> create a new mailbox to display in the sidebar and can then drag a copy to 
>> the bar. 
>> 
>> Web blog sites that suggest that missing emails can be recovered seem to be 
>> promoting commercial software without giving anything more specific about 
>> how to do a recovery!  
>> 
>> I have one untested Time Machine backup. The original iMac had its disk 
>> erased and macOS reinstalled and is no longer available.  I have the use of 
>> a very unstable MacBook Air that might accept selective restoration from 
>> Time Machine.  Do you think this is worth trying?  Or just accept that the 
>> emails cannot be recovered.
>> 
>> Cheers
>> Alan
>> 
>> 
>> 
>>> On 29 May 2019, at 4:42 pm, Ronda Brown >> > wrote:
>>> 
>>> Hello Alan,
>>> 
>>> My replies in Situ below in colour:
>>> Before attempting any of my suggestions below, I would suggest you backup 
>>> first.
>>> 
 On 26 May 2019, at 12:24 pm, Alan Smith >>> > wrote:
 
 All personal mailboxes in the Favourites bar are greyed out on a new iMac 
 (27 inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all 
 data from Time Machine. The backup has been erased.
>>> 
>>> When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the 
>>> mailbox from the Mail Sidebar, Mail doesn’t actually move the mailbox; it 
>>> adds an alias for it to the Favourites bar.
>>> You could have lost your link to the server.
>>> Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are 
>>> NOT Disabled?
>>> Go to Mail > Preferences > Accounts tab - check they are all online.
>>> 
>>> If all accounts are online & you still have the Favourites mailboxes greyed 
>>> out.
>>> Drag the greyed out mailboxes out of the bar and they will disappear, then 
>>> drag new ones from the sidebar to replace them.
>>> 
 
 I Rebuilt the inbox for my main mail account but this made no difference.  
  ~/Library/Mail/ contains V5 and V6 folders. 
>>> 
>>> The V5 folder is used by High Sierra.
>>> Before doing anything, make sure you have a current backup.
>>> 1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
>>> 2. Open Mail and verify everything still works OK and all your messages are 
>>> there. 
>>> Once confident everything is OK, you can empty the trash.
>>> 
 
 I normally move mail from my Inbox to the Favourites mailboxes.  I have 
 mail archives (outside the Mail app) up to December 2017.  The Mail “Sent” 
 folder holds all (?) messages from 2017. 
 
 Can I recover my Favourites mail history?
 
 Regards
 Alan
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> macOS High Sierra 10.13.6
>>> 
 -- The WA Mac

Re: All personal Favourite mailboxes greyed out

[Ronni Brown]

Hi Alan,

You mentioned in your original post to the list that:
>> I Used Migration Assistant to copy all data from Time Machine. The backup 
>> has been erased.
And the original iMac hard drive has been erased as well.
If that is the case you don’t have a ‘backup’ that you can use to restore the 
original Mail Mailboxes & their messages from.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 30 May 2019, at 6:24 pm, Alan Smith  wrote:
> 
> Hello Ronni
> 
> Thank you for your comments and suggestions.
> 
> To clarify the problem, all four mail accounts are OK and appear in the Mail 
> Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
> accounts are online.  Missing from the Sidebar are previously created 
> Mailboxes such as Personal, Financials, Bills, etc.  Most of these mailboxes 
> had sub folders, eg the Bills mailbox had Water, Gas, Electricity etc.  I 
> don’t recall having any active Smart Mailboxes.
> 
> It seems the actual original mailboxes and their content have gone.  Yes, I 
> can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
> create a new mailbox to display in the sidebar and can then drag a copy to 
> the bar. 
> 
> Web blog sites that suggest that missing emails can be recovered seem to be 
> promoting commercial software without giving anything more specific about how 
> to do a recovery!  
> 
> I have one untested Time Machine backup. The original iMac had its disk 
> erased and macOS reinstalled and is no longer available.  I have the use of a 
> very unstable MacBook Air that might accept selective restoration from Time 
> Machine.  Do you think this is worth trying?  Or just accept that the emails 
> cannot be recovered.
> 
> Cheers
> Alan
> 
> 
> 
>> On 29 May 2019, at 4:42 pm, Ronda Brown  wrote:
>> 
>> Hello Alan,
>> 
>> My replies in Situ below in colour:
>> Before attempting any of my suggestions below, I would suggest you backup 
>> first.
>> 
>>> On 26 May 2019, at 12:24 pm, Alan Smith  wrote:
>>> 
>>> All personal mailboxes in the Favourites bar are greyed out on a new iMac 
>>> (27 inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all 
>>> data from Time Machine. The backup has been erased.
>> 
>> When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the mailbox 
>> from the Mail Sidebar, Mail doesn’t actually move the mailbox; it adds an 
>> alias for it to the Favourites bar.
>> You could have lost your link to the server.
>> Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are 
>> NOT Disabled?
>> Go to Mail > Preferences > Accounts tab - check they are all online.
>> 
>> If all accounts are online & you still have the Favourites mailboxes greyed 
>> out.
>> Drag the greyed out mailboxes out of the bar and they will disappear, then 
>> drag new ones from the sidebar to replace them.
>> 
>>> 
>>> I Rebuilt the inbox for my main mail account but this made no difference.   
>>> ~/Library/Mail/ contains V5 and V6 folders. 
>> 
>> The V5 folder is used by High Sierra.
>> Before doing anything, make sure you have a current backup.
>> 1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
>> 2. Open Mail and verify everything still works OK and all your messages are 
>> there. 
>> Once confident everything is OK, you can empty the trash.
>> 
>>> 
>>> I normally move mail from my Inbox to the Favourites mailboxes.  I have 
>>> mail archives (outside the Mail app) up to December 2017.  The Mail “Sent” 
>>> folder holds all (?) messages from 2017. 
>>> 
>>> Can I recover my Favourites mail history?
>>> 
>>> Regards
>>> Alan
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS High Sierra 10.13.6
>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: All personal Favourite mailboxes greyed out

[Alan Smith]

Hello Ronni

Thank you for your comments and suggestions.

To clarify the problem, all four mail accounts are OK and appear in the Mail 
Sidebar, with their respective sub folders Sent, Spam and Trash.  All accounts 
are online.  Missing from the Sidebar are previously created Mailboxes such as 
Personal, Financials, Bills, etc.  Most of these mailboxes had sub folders, eg 
the Bills mailbox had Water, Gas, Electricity etc.  I don’t recall having any 
active Smart Mailboxes.

It seems the actual original mailboxes and their content have gone.  Yes, I can 
drag a greyed out mailbox off the bar and it disappears.  Yes, I can create a 
new mailbox to display in the sidebar and can then drag a copy to the bar. 

Web blog sites that suggest that missing emails can be recovered seem to be 
promoting commercial software without giving anything more specific about how 
to do a recovery!  

I have one untested Time Machine backup. The original iMac had its disk erased 
and macOS reinstalled and is no longer available.  I have the use of a very 
unstable MacBook Air that might accept selective restoration from Time Machine. 
 Do you think this is worth trying?  Or just accept that the emails cannot be 
recovered.

Cheers
Alan



> On 29 May 2019, at 4:42 pm, Ronda Brown  wrote:
> 
> Hello Alan,
> 
> My replies in Situ below in colour:
> Before attempting any of my suggestions below, I would suggest you backup 
> first.
> 
>> On 26 May 2019, at 12:24 pm, Alan Smith > > wrote:
>> 
>> All personal mailboxes in the Favourites bar are greyed out on a new iMac 
>> (27 inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all 
>> data from Time Machine. The backup has been erased.
> 
> When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the mailbox 
> from the Mail Sidebar, Mail doesn’t actually move the mailbox; it adds an 
> alias for it to the Favourites bar.
> You could have lost your link to the server.
> Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are 
> NOT Disabled?
> Go to Mail > Preferences > Accounts tab - check they are all online.
> 
> If all accounts are online & you still have the Favourites mailboxes greyed 
> out.
> Drag the greyed out mailboxes out of the bar and they will disappear, then 
> drag new ones from the sidebar to replace them.
> 
>> 
>> I Rebuilt the inbox for my main mail account but this made no difference.   
>> ~/Library/Mail/ contains V5 and V6 folders. 
> 
> The V5 folder is used by High Sierra.
> Before doing anything, make sure you have a current backup.
> 1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
> 2. Open Mail and verify everything still works OK and all your messages are 
> there. 
> Once confident everything is OK, you can empty the trash.
> 
>> 
>> I normally move mail from my Inbox to the Favourites mailboxes.  I have mail 
>> archives (outside the Mail app) up to December 2017.  The Mail “Sent” folder 
>> holds all (?) messages from 2017. 
>> 
>> Can I recover my Favourites mail history?
>> 
>> Regards
>> Alan
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS High Sierra 10.13.6
> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: All personal Favourite mailboxes greyed out

[Ronda Brown]

Hello Alan,

My replies in Situ below in colour:
Before attempting any of my suggestions below, I would suggest you backup first.

> On 26 May 2019, at 12:24 pm, Alan Smith  wrote:
> 
> All personal mailboxes in the Favourites bar are greyed out on a new iMac (27 
> inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all data 
> from Time Machine. The backup has been erased.

When you ‘Add a mailbox’ to the The ‘Favourites Bar’ by dragging the mailbox 
from the Mail Sidebar, Mail doesn’t actually move the mailbox; it adds an alias 
for it to the Favourites bar.
You could have lost your link to the server.
Check the Mailboxes you dragged to the Favourites Bar from the Sidebar are NOT 
Disabled?
Go to Mail > Preferences > Accounts tab - check they are all online.

If all accounts are online & you still have the Favourites mailboxes greyed out.
Drag the greyed out mailboxes out of the bar and they will disappear, then drag 
new ones from the sidebar to replace them.

> 
> I Rebuilt the inbox for my main mail account but this made no difference.   
> ~/Library/Mail/ contains V5 and V6 folders. 

The V5 folder is used by High Sierra.
Before doing anything, make sure you have a current backup.
1. Quit Mail and move the V5 folder to the trash, but don't delete it. 
2. Open Mail and verify everything still works OK and all your messages are 
there. 
Once confident everything is OK, you can empty the trash.

> 
> I normally move mail from my Inbox to the Favourites mailboxes.  I have mail 
> archives (outside the Mail app) up to December 2017.  The Mail “Sent” folder 
> holds all (?) messages from 2017. 
> 
> Can I recover my Favourites mail history?
> 
> Regards
> Alan

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6

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All personal Favourite mailboxes greyed out

[Alan Smith]

All personal mailboxes in the Favourites bar are greyed out on a new iMac (27 
inch 5K with Mojave 10.14.5).  I Used Migration Assistant to copy all data from 
Time Machine. The backup has been erased.

I Rebuilt the inbox for my main mail account but this made no difference.   
~/Library/Mail/ contains V5 and V6 folders. 

I normally move mail from my Inbox to the Favourites mailboxes.  I have mail 
archives (outside the Mail app) up to December 2017.  The Mail “Sent” folder 
holds all (?) messages from 2017. 

Can I recover my Favourites mail history?

Regards
Alan


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