Re: Apple ID log in

2015-10-26 Thread Brian Risbey 
Hi All 

I took it back to MacWorx Joondalup, and they 'flashed' the correct serial 
number.
iCloud all happy again and updates were able to be completed successfully.
Thank you Ronni for your diagnosis and experience.

Brian

Yes Brian,
I had this happen after a new logic board replaced in my 17-inch MacBook Pro.
Normally the technician changes the serial number to match the new logic board, 
but some times they 'forget' to :)
Took it back to MacWorx and they 'flashed' the correct serial number.

You'll need to take it to an Apple Technician, or give Daniel a call he might 
have the correct tool to do it for you.

My god the fog is thick down here I can hardly see to drive to my next job.
It was clear before 5am when I started work.

Cheers,
Ronni

Sent from Ronni's iPad4


On 22 Oct 2015, at 6:35 AM, Brian Risbey mailto:risb...@bigpond.com>> wrote:

> Bingo!
> 
> Hi Ronni
> Yes the serial number is blank.
> This is an older 17" MacBookPro and has had various upgrades and repairs over 
> the last 6 years. Perhaps this is why the serial could be missing.
> 
> Like Rob, I am waiting for the new Broadwell processors for the 15".
> 
> Brian
> Sent from my iPhone6 Plus
> iOS 9.0 šŸŠšŸ»
> 
> On 22 Oct 2015, at 06:03, Ronda Brown mailto:ro...@mac.com>> 
> wrote:
> 
> Hi Brian,
> 
> Just two things to check before calling in your friendly Mac Consultant to 
> check your Mac or take it to MacWorx.
> 
> 1. Check that your Mac Serial number is showing under Apple symbol > 'About 
> This Mac'. 
> Then you could follow these instructions provided by Linc Davis. 
>  >
> 
> Basically you run a Systems Query Log while you are trying to log-in to the 
> App Store, and the log will show you what the issue is.
> It could be a Hardware Serial Number Error.
> 
> If it is you'll need to take it to an Apple Store to get them to register the 
> serial number on the computer.
> 
> 2. Are you running any Anti-Virus software or Little Snitch? If so disable 
> them and try to Sign In.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 21 Oct 2015, at 9:46 PM, Brian Risbey  > wrote:
> 
>> Hi Ronni
>> 
>> I went through your checklist and followed the links for the further 
>> instructions, no change. Log-on steill ā€˜hangā€™ applications become 
>> unresponsive, requiring ā€˜force quitā€™.
>> I logged onto Appleid  via Safari to ensure I have my details correct, they 
>> were.
>> Might contact the Genius Bar or Apple directly.
>> Thank you again for your suggestions.
>> Brian
>> 
>> 
>> On 21 Oct 2015, at 6:25 AM, Brian Risbey > > wrote:
>> 
>> Thank you Ronni I will try that.
>> 
>> Brian
>> Sent from my iPhone6 Plus
>> iOS 9.0 šŸŠšŸ»
>> 
>> On 21 Oct 2015, at 05:27, Ronda Brown mailto:ro...@mac.com>> 
>> wrote:
>> 
>> Hi Brian,
>> 
>> Authorise your computer in iTunes. 
>> Have you tried:
>> 1. Reset your computer's NVRAM 
>> 2. Boot your computer in Safe Mode 
>> 3. Log into iCloud / Apple ID
>> 4. Reboot into Normal Mode
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 20 Oct 2015, at 11:54 PM, Brian Risbey > > wrote:
>> 
>>> He all,
>>> 
>>> I have OS 10.11, running,
>>> I can use my iCloud password on my mobile devices to gain access to iCloud 
>>> account and iTunes, 
>>> but
>>> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App 
>>> Store.
>>> I have deleted and re-installed iTunes a few times, and just tonight 
>>> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later 
>>> and no change/ improvement.
>>> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
>>> iTunes just hangs when I try to sign in, I need to force quit  to get out 
>>> as menus just grey out, App Store just hangs too. After all this now change 
>>> of status.
>>> 
>>> I can internet search and mail is working perfectly so it isnā€™t my 
>>> connection causing an issue.
>>> Is there a need for a clean system install with expert assistance?
>>> 
>>> Am I missing something?
>>> 
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Re: Apple ID log in

2015-10-21 Thread Ronda Brown 
Yes Brian,
I had this happen after a new logic board replaced in my 17-inch MacBook Pro.
Normally the technician changes the serial number to match the new logic board, 
but some times they 'forget' to :)
Took it back to MacWorx and they 'flashed' the correct serial number.

You'll need to take it to an Apple Technician, or give Daniel a call he might 
have the correct tool to do it for you.

My god the fog is thick down here I can hardly see to drive to my next job.
It was clear before 5am when I started work.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 22 Oct 2015, at 6:35 AM, Brian Risbey  wrote:
> 
> Bingo!
> 
> Hi Ronni
> Yes the serial number is blank.
> This is an older 17" MacBookPro and has had various upgrades and repairs over 
> the last 6 years. Perhaps this is why the serial could be missing.
> 
> Like Rob, I am waiting for the new Broadwell processors for the 15".
> 
> Brian
> Sent from my iPhone6 Plus
> iOS 9.0 šŸŠšŸ»
> 
> On 22 Oct 2015, at 06:03, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Just two things to check before calling in your friendly Mac Consultant to 
> check your Mac or take it to MacWorx.
> 
> 1. Check that your Mac Serial number is showing under Apple symbol > 'About 
> This Mac'. 
> Then you could follow these instructions provided by Linc Davis. 
> 
> 
> Basically you run a Systems Query Log while you are trying to log-in to the 
> App Store, and the log will show you what the issue is.
> It could be a Hardware Serial Number Error.
> 
> If it is you'll need to take it to an Apple Store to get them to register the 
> serial number on the computer.
> 
> 2. Are you running any Anti-Virus software or Little Snitch? If so disable 
> them and try to Sign In.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 21 Oct 2015, at 9:46 PM, Brian Risbey  wrote:
>> 
>> Hi Ronni
>> 
>> I went through your checklist and followed the links for the further 
>> instructions, no change. Log-on steill ā€˜hangā€™ applications become 
>> unresponsive, requiring ā€˜force quitā€™.
>> I logged onto Appleid  via Safari to ensure I have my details correct, they 
>> were.
>> Might contact the Genius Bar or Apple directly.
>> Thank you again for your suggestions.
>> Brian
>> 
>> 
>> On 21 Oct 2015, at 6:25 AM, Brian Risbey  wrote:
>> 
>> Thank you Ronni I will try that.
>> 
>> Brian
>> Sent from my iPhone6 Plus
>> iOS 9.0 šŸŠšŸ»
>> 
>> On 21 Oct 2015, at 05:27, Ronda Brown  wrote:
>> 
>> Hi Brian,
>> 
>> Authorise your computer in iTunes. 
>> Have you tried:
>> 1. Reset your computer's NVRAM
>> 2. Boot your computer in Safe Mode
>> 3. Log into iCloud / Apple ID
>> 4. Reboot into Normal Mode
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 20 Oct 2015, at 11:54 PM, Brian Risbey  wrote:
>>> 
>>> He all,
>>> 
>>> I have OS 10.11, running,
>>> I can use my iCloud password on my mobile devices to gain access to iCloud 
>>> account and iTunes, 
>>> but
>>> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App 
>>> Store.
>>> I have deleted and re-installed iTunes a few times, and just tonight 
>>> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later 
>>> and no change/ improvement.
>>> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
>>> iTunes just hangs when I try to sign in, I need to force quit  to get out 
>>> as menus just grey out, App Store just hangs too. After all this now change 
>>> of status.
>>> 
>>> I can internet search and mail is working perfectly so it isnā€™t my 
>>> connection causing an issue.
>>> Is there a need for a clean system install with expert assistance?
>>> 
>>> Am I missing something?
>>> 
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Re: Apple ID log in

2015-10-21 Thread Brian Risbey 
Bingo!

Hi Ronni
Yes the serial number is blank.
This is an older 17" MacBookPro and has had various upgrades and repairs over 
the last 6 years. Perhaps this is why the serial could be missing.

Like Rob, I am waiting for the new Broadwell processors for the 15".

Brian
Sent from my iPhone6 Plus
iOS 9.0 šŸŠšŸ»

On 22 Oct 2015, at 06:03, Ronda Brown  wrote:

Hi Brian,

Just two things to check before calling in your friendly Mac Consultant to 
check your Mac or take it to MacWorx.

1. Check that your Mac Serial number is showing under Apple symbol > 'About 
This Mac'. 
Then you could follow these instructions provided by Linc Davis. 


Basically you run a Systems Query Log while you are trying to log-in to the App 
Store, and the log will show you what the issue is.
It could be a Hardware Serial Number Error.

If it is you'll need to take it to an Apple Store to get them to register the 
serial number on the computer.

2. Are you running any Anti-Virus software or Little Snitch? If so disable them 
and try to Sign In.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 21 Oct 2015, at 9:46 PM, Brian Risbey  wrote:
> 
> Hi Ronni
> 
> I went through your checklist and followed the links for the further 
> instructions, no change. Log-on steill ā€˜hangā€™ applications become 
> unresponsive, requiring ā€˜force quitā€™.
> I logged onto Appleid  via Safari to ensure I have my details correct, they 
> were.
> Might contact the Genius Bar or Apple directly.
> Thank you again for your suggestions.
> Brian
> 
> 
> On 21 Oct 2015, at 6:25 AM, Brian Risbey  wrote:
> 
> Thank you Ronni I will try that.
> 
> Brian
> Sent from my iPhone6 Plus
> iOS 9.0 šŸŠšŸ»
> 
> On 21 Oct 2015, at 05:27, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Authorise your computer in iTunes. 
> Have you tried:
> 1. Reset your computer's NVRAM
> 2. Boot your computer in Safe Mode
> 3. Log into iCloud / Apple ID
> 4. Reboot into Normal Mode
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 20 Oct 2015, at 11:54 PM, Brian Risbey  wrote:
>> 
>> He all,
>> 
>> I have OS 10.11, running,
>> I can use my iCloud password on my mobile devices to gain access to iCloud 
>> account and iTunes, 
>> but
>> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
>> I have deleted and re-installed iTunes a few times, and just tonight 
>> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later 
>> and no change/ improvement.
>> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
>> iTunes just hangs when I try to sign in, I need to force quit  to get out as 
>> menus just grey out, App Store just hangs too. After all this now change of 
>> status.
>> 
>> I can internet search and mail is working perfectly so it isnā€™t my 
>> connection causing an issue.
>> Is there a need for a clean system install with expert assistance?
>> 
>> Am I missing something?
>> 
>> Brian

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Re: Apple ID log in

2015-10-21 Thread Ronda Brown 
Hi Brian,

Just two things to check before calling in your friendly Mac Consultant to 
check your Mac or take it to MacWorx.

1. Check that your Mac Serial number is showing under Apple symbol > 'About 
This Mac'. 
Then you could follow these instructions provided by Linc Davis. 


Basically you run a Systems Query Log while you are trying to log-in to the App 
Store, and the log will show you what the issue is.
It could be a Hardware Serial Number Error.

If it is you'll need to take it to an Apple Store to get them to register the 
serial number on the computer.

2. Are you running any Anti-Virus software or Little Snitch? If so disable them 
and try to Sign In.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 21 Oct 2015, at 9:46 PM, Brian Risbey  wrote:
> 
> Hi Ronni
> 
> I went through your checklist and followed the links for the further 
> instructions, no change. Log-on steill ā€˜hangā€™ applications become 
> unresponsive, requiring ā€˜force quitā€™.
> I logged onto Appleid  via Safari to ensure I have my details correct, they 
> were.
> Might contact the Genius Bar or Apple directly.
> Thank you again for your suggestions.
> Brian
> 
> 
> On 21 Oct 2015, at 6:25 AM, Brian Risbey  wrote:
> 
> Thank you Ronni I will try that.
> 
> Brian
> Sent from my iPhone6 Plus
> iOS 9.0 šŸŠšŸ»
> 
> On 21 Oct 2015, at 05:27, Ronda Brown  wrote:
> 
> Hi Brian,
> 
> Authorise your computer in iTunes. 
> Have you tried:
> 1. Reset your computer's NVRAM
> 2. Boot your computer in Safe Mode
> 3. Log into iCloud / Apple ID
> 4. Reboot into Normal Mode
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
>> On 20 Oct 2015, at 11:54 PM, Brian Risbey  wrote:
>> 
>> He all,
>> 
>> I have OS 10.11, running,
>> I can use my iCloud password on my mobile devices to gain access to iCloud 
>> account and iTunes, 
>> but
>> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
>> I have deleted and re-installed iTunes a few times, and just tonight 
>> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later 
>> and no change/ improvement.
>> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
>> iTunes just hangs when I try to sign in, I need to force quit  to get out as 
>> menus just grey out, App Store just hangs too. After all this now change of 
>> status.
>> 
>> I can internet search and mail is working perfectly so it isnā€™t my 
>> connection causing an issue.
>> Is there a need for a clean system install with expert assistance?
>> 
>> Am I missing something?
>> 
>> Brian
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Re: Apple ID log in

2015-10-21 Thread Brian Risbey 
Hi Ronni

I went through your checklist and followed the links for the further 
instructions, no change. Log-on steill ā€˜hangā€™ applications become unresponsive, 
requiring ā€˜force quitā€™.
I logged onto Appleid  via Safari to ensure I have my details correct, they 
were.
Might contact the Genius Bar or Apple directly.
Thank you again for your suggestions.
Brian


On 21 Oct 2015, at 6:25 AM, Brian Risbey  wrote:

Thank you Ronni I will try that.

Brian
Sent from my iPhone6 Plus
iOS 9.0 šŸŠšŸ»

On 21 Oct 2015, at 05:27, Ronda Brown mailto:ro...@mac.com>> 
wrote:

Hi Brian,

Authorise your computer in iTunes. 
Have you tried:
1. Reset your computer's NVRAM 
2. Boot your computer in Safe Mode 
3. Log into iCloud / Apple ID
4. Reboot into Normal Mode

Cheers,
Ronni

Sent from Ronni's iPad4


On 20 Oct 2015, at 11:54 PM, Brian Risbey mailto:risb...@bigpond.com>> wrote:

> He all,
> 
> I have OS 10.11, running,
> I can use my iCloud password on my mobile devices to gain access to iCloud 
> account and iTunes, 
> but
> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
> I have deleted and re-installed iTunes a few times, and just tonight 
> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later and 
> no change/ improvement.
> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
> iTunes just hangs when I try to sign in, I need to force quit  to get out as 
> menus just grey out, App Store just hangs too. After all this now change of 
> status.
> 
> I can internet search and mail is working perfectly so it isnā€™t my connection 
> causing an issue.
> Is there a need for a clean system install with expert assistance?
> 
> Am I missing something?
> 
> Brian
> 

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Re: Apple ID log in

2015-10-20 Thread Brian Risbey 
Thank you Ronni I will try that.

Brian
Sent from my iPhone6 Plus
iOS 9.0 šŸŠšŸ»

On 21 Oct 2015, at 05:27, Ronda Brown  wrote:

Hi Brian,

Authorise your computer in iTunes. 
Have you tried:
1. Reset your computer's NVRAM
2. Boot your computer in Safe Mode
3. Log into iCloud / Apple ID
4. Reboot into Normal Mode

Cheers,
Ronni

Sent from Ronni's iPad4


> On 20 Oct 2015, at 11:54 PM, Brian Risbey  wrote:
> 
> He all,
> 
> I have OS 10.11, running,
> I can use my iCloud password on my mobile devices to gain access to iCloud 
> account and iTunes, 
> but
> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
> I have deleted and re-installed iTunes a few times, and just tonight 
> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later and 
> no change/ improvement.
> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
> iTunes just hangs when I try to sign in, I need to force quit  to get out as 
> menus just grey out, App Store just hangs too. After all this now change of 
> status.
> 
> I can internet search and mail is working perfectly so it isnā€™t my connection 
> causing an issue.
> Is there a need for a clean system install with expert assistance?
> 
> Am I missing something?
> 
> Brian

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Re: Apple ID log in

2015-10-20 Thread Ronda Brown 
Hi Brian,

Authorise your computer in iTunes. 
Have you tried:
1. Reset your computer's NVRAM
2. Boot your computer in Safe Mode
3. Log into iCloud / Apple ID
4. Reboot into Normal Mode

Cheers,
Ronni

Sent from Ronni's iPad4


> On 20 Oct 2015, at 11:54 PM, Brian Risbey  wrote:
> 
> He all,
> 
> I have OS 10.11, running,
> I can use my iCloud password on my mobile devices to gain access to iCloud 
> account and iTunes, 
> but
> I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
> I have deleted and re-installed iTunes a few times, and just tonight 
> reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later and 
> no change/ improvement.
> I have tried un-authorising the MacBookPro, now it isnā€™t on the list and 
> iTunes just hangs when I try to sign in, I need to force quit  to get out as 
> menus just grey out, App Store just hangs too. After all this now change of 
> status.
> 
> I can internet search and mail is working perfectly so it isnā€™t my connection 
> causing an issue.
> Is there a need for a clean system install with expert assistance?
> 
> Am I missing something?
> 
> Brian
> 
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Apple ID log in

2015-10-20 Thread Brian Risbey 
He all,

I have OS 10.11, running,
I can use my iCloud password on my mobile devices to gain access to iCloud 
account and iTunes, 
but
I still canā€™t sign in to iTunes on my MacBookPro, in iTunes or the App Store.
I have deleted and re-installed iTunes a few times, and just tonight 
reinstalled the system 10.11 via restart , tone, Command+R, 3 hours later and 
no change/ improvement.
I have tried un-authorising the MacBookPro, now it isnā€™t on the list and iTunes 
just hangs when I try to sign in, I need to force quit  to get out as menus 
just grey out, App Store just hangs too. After all this now change of status.

I can internet search and mail is working perfectly so it isnā€™t my connection 
causing an issue.
Is there a need for a clean system install with expert assistance?

Am I missing something?

Brian
-- The WA Macintosh User Group Mailing List --
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