Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Julie Bedford]

Hi Ronni

Your friendly advice is well accepted and appreciated.
Have removed MacFuse and installed OSXFuse as directed.  I do have the most up 
to date
version of Disc Drill, but oddly it didn't install OSXFuse at the time of 
installing.

I hope you managed to take a break yesterday, seems like you are always there 
on call
for everyone.  

Thanks again
Jewels

On 03/03/2014, at 1:18 PM, Ronni Brown wrote:

> Hi Jewels,
> 
> A bit of friendly advice.
> Before installing any ‘Third-Party’ (non-Apple) Software make sure you:
> Know what the software does
> Know how to Install, Setup, and Use the software
> Know how to uninstall the software 
> 
> Disk Drill Pro is file recovery software, it also offers a conventional drive 
> S.M.A.R.T monitoring toolset.
> 
> First step to do is check: Do you have the latest version of Disk Drill Pro 
> installed?
> Perhaps you don't have the latest - as it should install OSXFUSE not MacFUSE.
> 
> OSXFUSE is a successor to MacFUSE, (which has been unmaintained since 2008 
> and is not compatible with OS X 10.7)
> It shares most of its source code with MacFUSE.
> OSXFUSE supports Mac OS X 10.5 and later (Intel and PowerPC architecture). It 
> is fully compatible with 64-bit kernels and OS X 10.7.
> OSXFUSE is open source and under active development.
> 
> Second Step - You need to Uninstall MacFUSE before installing OSXFUSE
> 
> A) How can I uninstall MacFUSE?
> Open System Preferences and go to the MacFUSE preference pane. Click on the 
> "Remove MacFUSE" button. 
> 
> This will uninstall all MacFUSE components except the preference pane itself.
> 
> B)To remove it from the Preference Pane,  you remove it just like how you 
> would remove any other non-Apple preference pane: 
> 
> In System Preferences, control-click (right-click) on the MacFUSE icon and 
> you will see "Remove ..." as an action.
> 
> 
> C) Then download & Install  OSXFUSE
> 
> Install "FUSE for OS X"
> 
> The recommended way to install "FUSE for OS X" is to download the latest 
> "OSXFUSE-{version}.dmg" available from  and 
> double-clicking on "Install OSXFUSE {version}".
> 
> How can I keep "FUSE for OS X" up-to-date?
> 
> The tools to keep "FUSE for OS X" up-to-date (query the installed version, 
> query for available updates, download and install updates, and so on) are 
> built into "FUSE for OS X". Simply launch the "System Preferences" 
> application and go to the "FUSE for OS X" preference pane. 
> It should tell you if there is and update and if so, will also let you 
> download and install it.
> 
> Extra information:
> Update Disk Drill Pro 2 
> 
> 
> Disk Drill PRO
> 
> Disk Drill PRO
> 
> 
> 
> 
> I'm going to take a break now from WAMUG for what is left of the long 
> week-end ;o)
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.9.2 Mavericks
> Windows 7 Ultimate (under sufferance)
> 
> On 3 Mar 2014, at 10:13 am, Julie Bedford  wrote:
> 
>> 
>> Good morning Ronni,
>> 
>> When I started the computer this morning, this is what came up in a small 
>> box:
>> 
>> Internal module - updated required
>> Your Mac has an older version of Fuse for OSX. Recover results may not be 
>> mounted correctly.  Click to upgrade.
>> 
>> I checked System Preference and I have MacFUSE  - should I uninstall then if 
>> it is out of date and useless ?
>> 
>> I dont appear to have OSXFUSE at least it doesn't show up in the System 
>> Preferences.
>> 
>> I think the following message originates from Disk Drill PRO program:
>> Hardware issues detected
>> Warning - seems to be having hardware issues and need your attention
>> 
>> I purchased Disk Drill Pro recently - could that be more wasted money?  
>> Should I uninstall this or
>> has it any validity.  
>> 
>> No urgency in replying - have Monday off !
>> 
>> Cheers
>> Jewels
>> 
>> 
>> 
>> On 03/03/2014, at 8:41 AM, Ronda Brown wrote:
>> 
>>> Hi Jewels,
>>> 
 On 2 Mar 2014, at 8:54 pm, Julie Bedford  wrote:
 
 I did notice when I restarted my computer earlier that it is said I have 
 some hardware issues
 again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.
>>> 
>>> 
>>> Exactly what was the message... was it related to MacFUSE or OSXFUSE ?
>>> 
>>> MacFUSE, has been unmaintained since 2008 & not compatible with OS X 10.7
>>> OSXFUSE is a successor to MacFUSE & is compatible with OS X 10.7
>>> 
>>> Open "System Preferences" - go to the "FUSE for OS X" preference pane. 
>>> Click on 'Update OSXFUSE'  button 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Ronni Brown]

Hi Jewels,

A bit of friendly advice.
Before installing any ‘Third-Party’ (non-Apple) Software make sure you:
Know what the software does
Know how to Install, Setup, and Use the software
Know how to uninstall the software 

Disk Drill Pro is file recovery software, it also offers a conventional drive 
S.M.A.R.T monitoring toolset.

First step to do is check: Do you have the latest version of Disk Drill Pro 
installed?
Perhaps you don't have the latest - as it should install OSXFUSE not MacFUSE.

OSXFUSE is a successor to MacFUSE, (which has been unmaintained since 2008 and 
is not compatible with OS X 10.7)
It shares most of its source code with MacFUSE.
OSXFUSE supports Mac OS X 10.5 and later (Intel and PowerPC architecture). It 
is fully compatible with 64-bit kernels and OS X 10.7.
OSXFUSE is open source and under active development.

Second Step - You need to Uninstall MacFUSE before installing OSXFUSE

A) How can I uninstall MacFUSE?
Open System Preferences and go to the MacFUSE preference pane. Click on the 
"Remove MacFUSE" button. 

This will uninstall all MacFUSE components except the preference pane itself.

B)To remove it from the Preference Pane,  you remove it just like how you would 
remove any other non-Apple preference pane: 

In System Preferences, control-click (right-click) on the MacFUSE icon and you 
will see "Remove ..." as an action.


C) Then download & Install  OSXFUSE

Install "FUSE for OS X"

The recommended way to install "FUSE for OS X" is to download the latest 
"OSXFUSE-{version}.dmg" available from  and 
double-clicking on "Install OSXFUSE {version}".

How can I keep "FUSE for OS X" up-to-date?

The tools to keep "FUSE for OS X" up-to-date (query the installed version, 
query for available updates, download and install updates, and so on) are built 
into "FUSE for OS X". Simply launch the "System Preferences" application and go 
to the "FUSE for OS X" preference pane. 
It should tell you if there is and update and if so, will also let you download 
and install it.

Extra information:
Update Disk Drill Pro 2 


Disk Drill PRO

Disk Drill PRO




I'm going to take a break now from WAMUG for what is left of the long week-end 
;o)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.9.2 Mavericks
Windows 7 Ultimate (under sufferance)

On 3 Mar 2014, at 10:13 am, Julie Bedford  wrote:

> 
> Good morning Ronni,
> 
> When I started the computer this morning, this is what came up in a small box:
> 
> Internal module - updated required
> Your Mac has an older version of Fuse for OSX. Recover results may not be 
> mounted correctly.  Click to upgrade.
> 
> I checked System Preference and I have MacFUSE  - should I uninstall then if 
> it is out of date and useless ?
> 
> I dont appear to have OSXFUSE at least it doesn't show up in the System 
> Preferences.
> 
> I think the following message originates from Disk Drill PRO program:
> Hardware issues detected
> Warning - seems to be having hardware issues and need your attention
> 
> I purchased Disk Drill Pro recently - could that be more wasted money?  
> Should I uninstall this or
> has it any validity.  
> 
> No urgency in replying - have Monday off !
> 
> Cheers
> Jewels
> 
> 
> 
> On 03/03/2014, at 8:41 AM, Ronda Brown wrote:
> 
>> Hi Jewels,
>> 
>>> On 2 Mar 2014, at 8:54 pm, Julie Bedford  wrote:
>>> 
>>> I did notice when I restarted my computer earlier that it is said I have 
>>> some hardware issues
>>> again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.
>> 
>> 
>> Exactly what was the message... was it related to MacFUSE or OSXFUSE ?
>> 
>> MacFUSE, has been unmaintained since 2008 & not compatible with OS X 10.7
>> OSXFUSE is a successor to MacFUSE & is compatible with OS X 10.7
>> 
>> Open "System Preferences" - go to the "FUSE for OS X" preference pane. 
>> Click on 'Update OSXFUSE'  button 
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4

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Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Julie Bedford]

Good morning Ronni,

When I started the computer this morning, this is what came up in a small box:

 Internal module - updated required
Your Mac has an older version of Fuse for OSX. Recover results may not be 
mounted correctly.  Click to upgrade.

I checked System Preference and I have MacFUSE  - should I uninstall then if it 
is out of date and useless ?

I dont appear to have OSXFUSE at least it doesn't show up in the System 
Preferences.

I think the following message originates from Disk Drill PRO program:
Hardware issues detected
Warning - seems to be having hardware issues and need your attention

I purchased Disk Drill Pro recently - could that be more wasted money?  Should 
I uninstall this or
has it any validity.  

No urgency in replying - have Monday off !

Cheers
Jewels



On 03/03/2014, at 8:41 AM, Ronda Brown wrote:

> Hi Jewels,
> 
>> On 2 Mar 2014, at 8:54 pm, Julie Bedford  wrote:
>> 
>> I did notice when I restarted my computer earlier that it is said I have 
>> some hardware issues
>> again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.
> 
> 
> Exactly what was the message... was it related to MacFUSE or OSXFUSE ?
> 
> MacFUSE, has been unmaintained since 2008 & not compatible with OS X 10.7
> OSXFUSE is a successor to MacFUSE & is compatible with OS X 10.7
> 
> Open "System Preferences" - go to the "FUSE for OS X" preference pane. 
> Click on 'Update OSXFUSE'  button 
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Ronda Brown]

Hi Jewels,

> On 2 Mar 2014, at 8:54 pm, Julie Bedford  wrote:
> 
> I did notice when I restarted my computer earlier that it is said I have some 
> hardware issues
> again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.


Exactly what was the message... was it related to MacFUSE or OSXFUSE ?

MacFUSE, has been unmaintained since 2008 & not compatible with OS X 10.7
OSXFUSE is a successor to MacFUSE & is compatible with OS X 10.7

Open "System Preferences" - go to the "FUSE for OS X" preference pane. 
Click on 'Update OSXFUSE'  button 

Cheers,
Ronni

Sent from Ronni's iPad4
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Stephen Chape]

I didn’t have the same problem Julie.
I simply became concerned about what I had been reading and thought prevention 
may be the best form of repair !
I also wondered ‘what the heck” I really needed it for after reading Ronni’s 
post.
And now that it has gone my iMac is noticeably faster.

On 2 Mar 2014, at 8:54 pm, Julie Bedford  wrote:

> I didn't realise Stephen you had the same problem too.
> I did notice when I restarted my computer earlier that it is said I have some 
> hardware issues
> again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.
> 
> Cheers
> Jewels
> On 02/03/2014, at 7:51 PM, Stephen Chape wrote:
> 
>> Hi Ronni,
>> I just uninstalled Virus Barrier, Net Barrier and Washing Machine.
>> Phew …. I feel better already.
>> 
>> On 28 Feb 2014, at 11:06 pm, Julie Bedford  wrote:
>> 
>>> Hi Ronni,
>>> 
>>> Wow, your last email contained a lot of important information.  I'll keep 
>>> it safe for future reference and will not be purchasing any virus protection
>>> in future.  I guess I should upgrade from my OS 10.7 to 10.8 in order to 
>>> gain the extra protection too.  
>>> 
>>> Thank you so much Ronni for your help.  I really appreciate the WAMUG site 
>>> 
>>> Cheers
>>> Jewels
>>> 
>>> On 28/02/2014, at 9:18 PM, Julie Bedford wrote:
>>> 
 Hi Ronni
 I realise now I shouldn't have jumped in on another thread.  Sorry about 
 that.
 
 I hadn't tried to uninstall as My Intego bundle as I thought it was a 
 2014, but upon checking it is a 2013 version.
 I have done as you instructed and my Mac confirmed it is all correctly 
 uninstalled now.  Thank heavens.
 I think next time I decide to buy a virus barrier, I'll consult you first.
 
 Many thanks Ronni and my Safari now opens without a problem.
 
 Cheers
 Jewels
 On 28/02/2014, at 4:52 PM, Ronni Brown wrote:
 
> Hi Jewels,
> 
> I've changed the subject in case anyone needs to search the archives at 
> some time.
> 
> Have you uninstalled the 'Mac Internet Security 2013' following the 
> instructions (with screenshots) in the link in my previous email?
> 
> 
> If so, is Safari working properly again?
> 
> Intego - 'Mac Internet Security 2013' - Uninstallation
> 
> Uninstallation: 
> You will use the same installer you used to install your Intego software 
> to remove it. 
> 1. Locate the disk image you downloaded from the Intego website and 
> double-click it to open it. 
> 2. You will see the installer as you did when you installed the software. 
> Double-click the installer to start it. 
> 3. One of the first options you see will ask you whether you are 
> installing or uninstalling the software. 
> 4. Choose to uninstall the software and follow the instructions.
> 
> If you are unable to locate the original disk image, download the 
> software again from the link I supplied previously
> This link:   
> 
> 
> Cheers,
> Ronni
> 
> On 26 Feb 2014, at 12:28 pm, Julie Bedford  wrote:
> 
>> Hi Ronni,
>> Apologise, I completely missed it.  
>> Fortunately, I have not tried to uninstall the Intego software.  
>> My OSX is 10.7.5. The Intego software consists of the following:
>> Virus Barrier - version 10.7.8
>> NetUpdate - version 10.7.4
>> NetBarrier - version 10.7.5
>> I purchased this within the last two weeks.   If I can get rid of this 
>> and get my Safari 
>> back working, I'll be happy.  I will then maybe check out the ClamXav.  
>> 
>> Do you personally think it wise to have some form of protection ?
>> 
>> Thanks 
>> Jewels
>> 
>> 
>> On 25/02/2014, at 11:08 PM, Ronda Brown wrote:
>> 
>>> Hello Jewels,
>>> 
>>> I did reply to your first email and mentioned
>>> "To help you with your current problem Jewels, we would require more 
>>> info... 
>>> Also the version of OS X & the correct name & version of the Intego 
>>> software you have installed." 
>>> 
>>> How to Uninstall Intego 2013 Products
>>> How to Uninstall Software
>>> To properly uninstall your Intego software it is important that you use 
>>> the latest Installer for your software.  If you have manually attempted 
>>> to remove the software, you will need to first, reinstall the software 
>>> again, then use the Installer package to properly remove the 
>>> applications and NetUpdate icon from the menu bar.  If you do not have 
>>> an Intego Installer available you can download one from here:
>>> http://www.intego.com/support/downloads
>>> 
>>> 

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Julie Bedford]

I didn't realise Stephen you had the same problem too.
I did notice when I restarted my computer earlier that it is said I have some 
hardware issues
again.  Somethink about Fuse being outdated.  Not even sure what Fuse is.

Cheers
Jewels
On 02/03/2014, at 7:51 PM, Stephen Chape wrote:

> Hi Ronni,
> I just uninstalled Virus Barrier, Net Barrier and Washing Machine.
> Phew …. I feel better already.
> 
> On 28 Feb 2014, at 11:06 pm, Julie Bedford  wrote:
> 
>> Hi Ronni,
>> 
>> Wow, your last email contained a lot of important information.  I'll keep it 
>> safe for future reference and will not be purchasing any virus protection
>> in future.  I guess I should upgrade from my OS 10.7 to 10.8 in order to 
>> gain the extra protection too.  
>> 
>> Thank you so much Ronni for your help.  I really appreciate the WAMUG site 
>> 
>> Cheers
>> Jewels
>> 
>> On 28/02/2014, at 9:18 PM, Julie Bedford wrote:
>> 
>>> Hi Ronni
>>> I realise now I shouldn't have jumped in on another thread.  Sorry about 
>>> that.
>>> 
>>> I hadn't tried to uninstall as My Intego bundle as I thought it was a 2014, 
>>> but upon checking it is a 2013 version.
>>> I have done as you instructed and my Mac confirmed it is all correctly 
>>> uninstalled now.  Thank heavens.
>>> I think next time I decide to buy a virus barrier, I'll consult you first.
>>> 
>>> Many thanks Ronni and my Safari now opens without a problem.
>>> 
>>> Cheers
>>> Jewels
>>> On 28/02/2014, at 4:52 PM, Ronni Brown wrote:
>>> 
 Hi Jewels,
 
 I've changed the subject in case anyone needs to search the archives at 
 some time.
 
 Have you uninstalled the 'Mac Internet Security 2013' following the 
 instructions (with screenshots) in the link in my previous email?
 
 
 If so, is Safari working properly again?
 
 Intego - 'Mac Internet Security 2013' - Uninstallation
 
 Uninstallation: 
 You will use the same installer you used to install your Intego software 
 to remove it. 
 1. Locate the disk image you downloaded from the Intego website and 
 double-click it to open it. 
 2. You will see the installer as you did when you installed the software. 
 Double-click the installer to start it. 
 3. One of the first options you see will ask you whether you are 
 installing or uninstalling the software. 
 4. Choose to uninstall the software and follow the instructions.
 
 If you are unable to locate the original disk image, download the software 
 again from the link I supplied previously
 This link:   
 
 
 Cheers,
 Ronni
 
 On 26 Feb 2014, at 12:28 pm, Julie Bedford  wrote:
 
> Hi Ronni,
> Apologise, I completely missed it.  
> Fortunately, I have not tried to uninstall the Intego software.  
> My OSX is 10.7.5. The Intego software consists of the following:
> Virus Barrier - version 10.7.8
> NetUpdate - version 10.7.4
> NetBarrier - version 10.7.5
> I purchased this within the last two weeks.   If I can get rid of this 
> and get my Safari 
> back working, I'll be happy.  I will then maybe check out the ClamXav.  
> 
> Do you personally think it wise to have some form of protection ?
> 
> Thanks 
> Jewels
> 
> 
> On 25/02/2014, at 11:08 PM, Ronda Brown wrote:
> 
>> Hello Jewels,
>> 
>> I did reply to your first email and mentioned
>> "To help you with your current problem Jewels, we would require more 
>> info... 
>> Also the version of OS X & the correct name & version of the Intego 
>> software you have installed." 
>> 
>> How to Uninstall Intego 2013 Products
>> How to Uninstall Software
>> 
>> To properly uninstall your Intego software it is important that you use 
>> the latest Installer for your software.  If you have manually attempted 
>> to remove the software, you will need to first, reinstall the software 
>> again, then use the Installer package to properly remove the 
>> applications and NetUpdate icon from the menu bar.  If you do not have 
>> an Intego Installer available you can download one from here:
>> 
>> http://www.intego.com/support/downloads
>> 
>> 
>> 
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>> On 25 Feb 2014, at 10:35 pm, Julie Bedford  wrote:
>> 
>>> Stephen,
>>> Just jumping in here.  I have the latest Virus Barrier which has so far 
>>> caused me a pain and now I am unable to open Safari at all.
>>> I am not sure if I uninstall Virus Barrier it will make any difference. 
>>>  I

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Stephen Chape]

Hi Ronni,
I just uninstalled Virus Barrier, Net Barrier and Washing Machine.
Phew …. I feel better already.

On 28 Feb 2014, at 11:06 pm, Julie Bedford  wrote:

> Hi Ronni,
> 
> Wow, your last email contained a lot of important information.  I'll keep it 
> safe for future reference and will not be purchasing any virus protection
> in future.  I guess I should upgrade from my OS 10.7 to 10.8 in order to gain 
> the extra protection too.  
> 
> Thank you so much Ronni for your help.  I really appreciate the WAMUG site 
> 
> Cheers
> Jewels
> 
> On 28/02/2014, at 9:18 PM, Julie Bedford wrote:
> 
>> Hi Ronni
>> I realise now I shouldn't have jumped in on another thread.  Sorry about 
>> that.
>> 
>> I hadn't tried to uninstall as My Intego bundle as I thought it was a 2014, 
>> but upon checking it is a 2013 version.
>> I have done as you instructed and my Mac confirmed it is all correctly 
>> uninstalled now.  Thank heavens.
>> I think next time I decide to buy a virus barrier, I'll consult you first.
>> 
>> Many thanks Ronni and my Safari now opens without a problem.
>> 
>> Cheers
>> Jewels
>> On 28/02/2014, at 4:52 PM, Ronni Brown wrote:
>> 
>>> Hi Jewels,
>>> 
>>> I've changed the subject in case anyone needs to search the archives at 
>>> some time.
>>> 
>>> Have you uninstalled the 'Mac Internet Security 2013' following the 
>>> instructions (with screenshots) in the link in my previous email?
>>> 
>>> 
>>> If so, is Safari working properly again?
>>> 
>>> Intego - 'Mac Internet Security 2013' - Uninstallation
>>> 
>>> Uninstallation: 
>>> You will use the same installer you used to install your Intego software to 
>>> remove it. 
>>> 1. Locate the disk image you downloaded from the Intego website and 
>>> double-click it to open it. 
>>> 2. You will see the installer as you did when you installed the software. 
>>> Double-click the installer to start it. 
>>> 3. One of the first options you see will ask you whether you are installing 
>>> or uninstalling the software. 
>>> 4. Choose to uninstall the software and follow the instructions.
>>> 
>>> If you are unable to locate the original disk image, download the software 
>>> again from the link I supplied previously
>>> This link:   
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 26 Feb 2014, at 12:28 pm, Julie Bedford  wrote:
>>> 
 Hi Ronni,
 Apologise, I completely missed it.  
 Fortunately, I have not tried to uninstall the Intego software.  
 My OSX is 10.7.5. The Intego software consists of the following:
 Virus Barrier - version 10.7.8
 NetUpdate - version 10.7.4
 NetBarrier - version 10.7.5
 I purchased this within the last two weeks.   If I can get rid of this and 
 get my Safari 
 back working, I'll be happy.  I will then maybe check out the ClamXav.  
 
 Do you personally think it wise to have some form of protection ?
 
 Thanks 
 Jewels
 
 
 On 25/02/2014, at 11:08 PM, Ronda Brown wrote:
 
> Hello Jewels,
> 
> I did reply to your first email and mentioned
> "To help you with your current problem Jewels, we would require more 
> info... 
> Also the version of OS X & the correct name & version of the Intego 
> software you have installed." 
> 
> How to Uninstall Intego 2013 Products
> How to Uninstall Software
> To properly uninstall your Intego software it is important that you use 
> the latest Installer for your software.  If you have manually attempted 
> to remove the software, you will need to first, reinstall the software 
> again, then use the Installer package to properly remove the applications 
> and NetUpdate icon from the menu bar.  If you do not have an Intego 
> Installer available you can download one from here:
> http://www.intego.com/support/downloads
> 
> 
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 25 Feb 2014, at 10:35 pm, Julie Bedford  wrote:
> 
>> Stephen,
>> Just jumping in here.  I have the latest Virus Barrier which has so far 
>> caused me a pain and now I am unable to open Safari at all.
>> I am not sure if I uninstall Virus Barrier it will make any difference.  
>> I would personally not recommend this program. I am on OS 10.7.5
>> 
>> Jewels
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - 
>>> Guidelines - 
>>> Settings & Unsubscribe - 
>>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives -

Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Julie Bedford]

Hi Ronni,

Wow, your last email contained a lot of important information.  I'll keep it 
safe for future reference and will not be purchasing any virus protection
in future.  I guess I should upgrade from my OS 10.7 to 10.8 in order to gain 
the extra protection too.  

Thank you so much Ronni for your help.  I really appreciate the WAMUG site 

Cheers
Jewels

On 28/02/2014, at 9:18 PM, Julie Bedford wrote:

> Hi Ronni
> I realise now I shouldn't have jumped in on another thread.  Sorry about that.
> 
> I hadn't tried to uninstall as My Intego bundle as I thought it was a 2014, 
> but upon checking it is a 2013 version.
> I have done as you instructed and my Mac confirmed it is all correctly 
> uninstalled now.  Thank heavens.
> I think next time I decide to buy a virus barrier, I'll consult you first.
> 
> Many thanks Ronni and my Safari now opens without a problem.
> 
> Cheers
> Jewels
> On 28/02/2014, at 4:52 PM, Ronni Brown wrote:
> 
>> Hi Jewels,
>> 
>> I've changed the subject in case anyone needs to search the archives at some 
>> time.
>> 
>> Have you uninstalled the 'Mac Internet Security 2013' following the 
>> instructions (with screenshots) in the link in my previous email?
>> 
>> 
>> If so, is Safari working properly again?
>> 
>> Intego - 'Mac Internet Security 2013' - Uninstallation
>> 
>> Uninstallation: 
>> You will use the same installer you used to install your Intego software to 
>> remove it. 
>> 1. Locate the disk image you downloaded from the Intego website and 
>> double-click it to open it. 
>> 2. You will see the installer as you did when you installed the software. 
>> Double-click the installer to start it. 
>> 3. One of the first options you see will ask you whether you are installing 
>> or uninstalling the software. 
>> 4. Choose to uninstall the software and follow the instructions.
>> 
>> If you are unable to locate the original disk image, download the software 
>> again from the link I supplied previously
>> This link:   
>> 
>> 
>> Cheers,
>> Ronni
>> 
>> On 26 Feb 2014, at 12:28 pm, Julie Bedford  wrote:
>> 
>>> Hi Ronni,
>>> Apologise, I completely missed it.  
>>> Fortunately, I have not tried to uninstall the Intego software.  
>>> My OSX is 10.7.5. The Intego software consists of the following:
>>> Virus Barrier - version 10.7.8
>>> NetUpdate - version 10.7.4
>>> NetBarrier - version 10.7.5
>>> I purchased this within the last two weeks.   If I can get rid of this and 
>>> get my Safari 
>>> back working, I'll be happy.  I will then maybe check out the ClamXav.  
>>> 
>>> Do you personally think it wise to have some form of protection ?
>>> 
>>> Thanks 
>>> Jewels
>>> 
>>> 
>>> On 25/02/2014, at 11:08 PM, Ronda Brown wrote:
>>> 
 Hello Jewels,
 
 I did reply to your first email and mentioned
 "To help you with your current problem Jewels, we would require more 
 info... 
 Also the version of OS X & the correct name & version of the Intego 
 software you have installed." 
 
 How to Uninstall Intego 2013 Products
 How to Uninstall Software
 
 To properly uninstall your Intego software it is important that you use 
 the latest Installer for your software.  If you have manually attempted to 
 remove the software, you will need to first, reinstall the software again, 
 then use the Installer package to properly remove the applications and 
 NetUpdate icon from the menu bar.  If you do not have an Intego Installer 
 available you can download one from here:
 
 http://www.intego.com/support/downloads
 
 
 
 
 Cheers,
 Ronni
 Sent from Ronni's iPad4
 
 
 On 25 Feb 2014, at 10:35 pm, Julie Bedford  wrote:
 
> Stephen,
> Just jumping in here.  I have the latest Virus Barrier which has so far 
> caused me a pain and now I am unable to open Safari at all.
> I am not sure if I uninstall Virus Barrier it will make any difference.  
> I would personally not recommend this program. I am on OS 10.7.5
> 
> Jewels
>> 
>> -- The WA Macintosh User Group Mailing List --
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>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
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Re: Intego - 'Mac Internet Security 2013' - Uninstallation (Julie Bedford)

[Julie Bedford]

Hi Ronni
I realise now I shouldn't have jumped in on another thread.  Sorry about that.

I hadn't tried to uninstall as My Intego bundle as I thought it was a 2014, but 
upon checking it is a 2013 version.
I have done as you instructed and my Mac confirmed it is all correctly 
uninstalled now.  Thank heavens.
I think next time I decide to buy a virus barrier, I'll consult you first.

Many thanks Ronni and my Safari now opens without a problem.

Cheers
Jewels
On 28/02/2014, at 4:52 PM, Ronni Brown wrote:

> Hi Jewels,
> 
> I've changed the subject in case anyone needs to search the archives at some 
> time.
> 
> Have you uninstalled the 'Mac Internet Security 2013' following the 
> instructions (with screenshots) in the link in my previous email?
> 
> 
> If so, is Safari working properly again?
> 
> Intego - 'Mac Internet Security 2013' - Uninstallation
> 
> Uninstallation: 
> You will use the same installer you used to install your Intego software to 
> remove it. 
> 1. Locate the disk image you downloaded from the Intego website and 
> double-click it to open it. 
> 2. You will see the installer as you did when you installed the software. 
> Double-click the installer to start it. 
> 3. One of the first options you see will ask you whether you are installing 
> or uninstalling the software. 
> 4. Choose to uninstall the software and follow the instructions.
> 
> If you are unable to locate the original disk image, download the software 
> again from the link I supplied previously
> This link:   
> 
> 
> Cheers,
> Ronni
> 
> On 26 Feb 2014, at 12:28 pm, Julie Bedford  wrote:
> 
>> Hi Ronni,
>> Apologise, I completely missed it.  
>> Fortunately, I have not tried to uninstall the Intego software.  
>> My OSX is 10.7.5. The Intego software consists of the following:
>> Virus Barrier - version 10.7.8
>> NetUpdate - version 10.7.4
>> NetBarrier - version 10.7.5
>> I purchased this within the last two weeks.   If I can get rid of this and 
>> get my Safari 
>> back working, I'll be happy.  I will then maybe check out the ClamXav.  
>> 
>> Do you personally think it wise to have some form of protection ?
>> 
>> Thanks 
>> Jewels
>> 
>> 
>> On 25/02/2014, at 11:08 PM, Ronda Brown wrote:
>> 
>>> Hello Jewels,
>>> 
>>> I did reply to your first email and mentioned
>>> "To help you with your current problem Jewels, we would require more 
>>> info... 
>>> Also the version of OS X & the correct name & version of the Intego 
>>> software you have installed." 
>>> 
>>> How to Uninstall Intego 2013 Products
>>> How to Uninstall Software
>>> 
>>> To properly uninstall your Intego software it is important that you use the 
>>> latest Installer for your software.  If you have manually attempted to 
>>> remove the software, you will need to first, reinstall the software again, 
>>> then use the Installer package to properly remove the applications and 
>>> NetUpdate icon from the menu bar.  If you do not have an Intego Installer 
>>> available you can download one from here:
>>> 
>>> http://www.intego.com/support/downloads
>>> 
>>> 
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 25 Feb 2014, at 10:35 pm, Julie Bedford  wrote:
>>> 
 Stephen,
 Just jumping in here.  I have the latest Virus Barrier which has so far 
 caused me a pain and now I am unable to open Safari at all.
 I am not sure if I uninstall Virus Barrier it will make any difference.  I 
 would personally not recommend this program. I am on OS 10.7.5
 
 Jewels
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -