Re: Keychain help please

[Neil Houghton]

Hi Laura,

I've only just caught up with this thread so, firstly, good to hear you now
have mail working.

> Until I know how to use Keychain I shall keep well away from it.

I agree that it is best not to start changing things in Keychain unless you
know just what you are doing (and why). However, it sounds like you have
passwords in Keychain that you have now forgotten (you are probably not the
only one here).

This may not be a problem as long as things keep working - but sometimes
things change - for example sites re-organise and a log-in page may get a
new URL and so Keychain doesn't recognise it as the one associated with the
saved password - and so you need the password to log-in again.

On several occasions I have gone back to sites/forums etc that I wished to
access and realised I had forgotten the password. Generally this isn't a
problem if I had the passwords in Keychain - on these occasions I could open
Keychain and get it to show me the stored passwords - this is basically what
Ronni was asking you to do to retrieve your password for the email server.


Now, whilst, in this case, it turned out the original problem was not a
keychain problem, you should still have been able to get Keychain to show
you the password. If you are having problems with that, it may be best to
try and work out what the problem is before it causes you real trouble.

A simple test to try and see if it gives you the same password problem would
be to create a "Secure Note" (This is a useful feature of keychain that lets
you store any confidential info in a little note. The contents of the note
is hidden until you enter the password):

- Open Keychain Access
- Under the "File" menu select "New secure Note Item"
- In the window that opens enter a name (say, "Test") in the "Keychain Item
Name:" box and some text (say, "Test note text") in the "Note:" box.
- Click the "add" button, the window will close and you have created the
secure note.

Now in the "Keychain Access" window select "login" under "Keychains" and
select "Secure Notes" under "Category" and you should see the note you have
just created with:

Name: Test
Kind: secure note
Keychain: login

Select the item and click the "i" button in the bottom bar (or just
Double-click the item) and the window for the note will open but the note
box will be blank until you tick the "show note" box - at which point you
will be asked to enter your "login" keychain password.

Do so, and click the "allow" button and:

- If all is OK the text of the note will be revealed.
- If you get the same "Sorry, you entered an invalid password" message then
we will need to look a little deeper to see just what the situation is.

By default your login keychain is the default keychain and has the same
password as your account log-in - although you can change passwords and/or
default keychains, I wouldn't recommend this unless you know what you are
doing and have a good reason - but it may be that this has been changed
inadvertently (it seems that a Microsoft software update once changed my
default keychain to "Microsoft_Intermediate_Certificates" - which caused me
some problems until I realised what had happened).

Anyway, try creating a new secure note (as above), see what happens and
report back.


Cheers



Neil
-- 
Neil R. Houghton
Albany, Western Australia
Tel: +61 8 9841 6063
Email: n...@possumology.com



on 24/6/10 3:52 PM, Laura Webb at el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> It seems Keychain had nothing to do with the problem!! . iinet have fixed
> whatever the problem was. All  is now well and I can access Mail as always.
> 
> Until I know how to use Keychain I shall keep well away from it. My thanks
> also to Daniel and Rob for their suggestions.
> 
> My apologies for taking up your valuable time.
> 
> Many thanks
> Kind regards
> Laura
> 
> Once again, many thanks to you and sorry to have
> On 24/06/2010, at 3:42 PM, Ronda Brown wrote:
> 
> 
> Try the password you use for Webmail when Mail asks for the password.
> 
> Cheers,
> Ronni
> 
> On 24/06/2010, at 3:36 PM, el...@iinet.net.au wrote:
> 
>> 
>> Hi Ronni
>> 
>> I know the password I use when accessing webmail. I tried the on line contact
>> with iinet but there is a problem
>> somewhere there. I've phoned and am now waiting for a call back from them.
>> 
>> Regards
>> Laura
>> 
>> On Thu Jun 24 15:17 , Ronda Brown  sent:
>> 
>>> 
>>> Hi Laura,
>>> 
>>> NO, the email account's password is NOT your Login (Administrator) Password.
>>> It is the password you would have given iiNet when you signed up & setup
>>> your Account with them.
>>> What password are you using to access your iiNet webmail?
>>> 
>>> Do you have a copy of your iiNet Account settings / contract?
>>> If not, you can retrieve your 'forgotten Password" by going here:
>>> https://toolbox.iinet.net.au/cgi-bin/playpen/9pointidcheck.cgi\?toolbox=1>
>>> 
>>> You require your full email address that is used by the service that you
>>> have forgotten your password fo

Re: Keychain help please

[Ronda Brown]

Hi Laura,

I hope you now have your iiNet Account details and password for your Mail 
Account for the next time something like this happens.

Cheers,
Ronni

On 24/06/2010, at 3:52 PM, Laura Webb wrote:

> 
> Hi Ronni
> 
> It seems Keychain had nothing to do with the problem!! . iinet have fixed 
> whatever the problem was. All  is now well and I can access Mail as always.
> 
> Until I know how to use Keychain I shall keep well away from it. My thanks 
> also to Daniel and Rob for their suggestions.
> 
> My apologies for taking up your valuable time.
> 
> Many thanks
> Kind regards
> Laura
> 
> Once again, many thanks to you and sorry to have
> On 24/06/2010, at 3:42 PM, Ronda Brown wrote:
> 
> 
> Try the password you use for Webmail when Mail asks for the password.
> 
> Cheers,
> Ronni
> 
> On 24/06/2010, at 3:36 PM, el...@iinet.net.au wrote:
> 
>> 
>> Hi Ronni
>> 
>> I know the password I use when accessing webmail. I tried the on line 
>> contact with iinet but there is a problem 
>> somewhere there. I've phoned and am now waiting for a call back from them. 
>> 
>> Regards
>> Laura



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Re: Keychain help please

[Laura Webb]

Hi Ronni

It seems Keychain had nothing to do with the problem!! . iinet have fixed 
whatever the problem was. All  is now well and I can access Mail as always.

Until I know how to use Keychain I shall keep well away from it. My thanks also 
to Daniel and Rob for their suggestions.

My apologies for taking up your valuable time.

Many thanks
Kind regards
Laura

Once again, many thanks to you and sorry to have
On 24/06/2010, at 3:42 PM, Ronda Brown wrote:


Try the password you use for Webmail when Mail asks for the password.

Cheers,
Ronni

On 24/06/2010, at 3:36 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> I know the password I use when accessing webmail. I tried the on line contact 
> with iinet but there is a problem 
> somewhere there. I've phoned and am now waiting for a call back from them. 
> 
> Regards
> Laura
> 
> On Thu Jun 24 15:17 , Ronda Brown  sent:
> 
>> 
>> Hi Laura,
>> 
>> NO, the email account's password is NOT your Login (Administrator) Password.
>> It is the password you would have given iiNet when you signed up & setup 
>> your Account with them.
>> What password are you using to access your iiNet webmail? 
>> 
>> Do you have a copy of your iiNet Account settings / contract?
>> If not, you can retrieve your 'forgotten Password" by going here:
>> https://toolbox.iinet.net.au/cgi-bin/playpen/9pointidcheck.cgi\?toolbox=1>
>> 
>> You require your full email address that is used by the service that you 
>> have forgotten your password for, along 
> with a secondary piece of information (a valid invoice number, or the credit 
> card number you use to make 
> payments for this service).
>> 
>> Cheers,
>> Ronni
>> 
>> On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:
>> 
>>> 
>>> Hi Ronni
>>> 
>>> Sorry but I don't know the password for my mail account. It was set up four 
>>> years ago. I could assume it's 
> the 
>>> same as my login password but no guarantee, so not sure if I should still 
>>> go ahead with your latest 
> suggestion. 
>>> 
>>> I feel rather stupid about all this given that I'm not conscious of what I 
>>> did to cause the problem!!
>>> 
>>> Regards
>>> Laura
>>> 
>>> On Thu Jun 24 14:35 , Ronda Brown ro...@mac.com> sent:
>>> 
 Hi Laura,
 The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours 
 of Unix, is based on an 
> account’s 
>>> user identification number (UID) anda group’s group identification number 
>>> (GID), not on the user name and 
>>> group name you see in the Info window or other folder listings. Those names 
>>> are for our convenience; the 
>>> computer cares only about the numeric identifiers.
 Don't change "Access Control"!
 Laura, you need to know the password for your Mail Account … do you know 
 it?It is the password you have 
>>> entered when you setup your email account. Mail > Preferences > Accounts - 
>>> iiNet POP - Account 
> Information - 
>>> Incoming Mail Server: mail.iinet.com.au   Password: ……..
 If you know your mail account password (as my following instructions are 
 going to delete it from your 
> Keychain 
>>> login)1. Quit Mail
 2. Choose Keychain Access > Keychain First Aid. 
 
 3.Click the Repair radio button, enter your administrator password, and 
 click Start.
 
 Then open Mail,  if Mail still asks for the Mail account password.
 1. Return to Keychain Access, select your Login Keychain
 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
 click Delete. 
 
 The next time you check your email, you’ll be prompted for your password; 
 enter it, select Remember This 
>>> Password in My Keychain, and click OK.
 
 Cheers,Ronni
 
 On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
 Hi Ronni
 
 Yes that is correct, I used my normal login password for the verification 
 but if I use it when asked for 
 "login"keychain password I get the message that the password is invalid.
 
 In "Access Control" I tried deselecting "confirm before allowing access" 
 and instead chose "allow all 
> applications 
 to access this item" so that access to Mail is not restricted. If I then 
 select "save changes" I am again asked 
> for 
 the password, and again when I enter my normal login password I am told it 
 is invalid.
 
 I don't know what the (user ID=501) means, it's not something I recognise.
 
 This is the result of the verification.
 
 Regards
 Laura
 
 Verification started
 Checking keychain configuration for eljay (user ID=501)
 Home directory is /Users/eljay
 Checked login keychain
 Checked default keychain
 Checked keychain search list
 Checked contents of ~/Library/Keychains/login.keychain
 Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
 No problems found
 Verification completed
 
 
 On Thu Jun 24 13:41 , Ronda Brown ro...@mac.com> sent:
>

Re: Keychain help please

[Ronda Brown]

Try the password you use for Webmail when Mail asks for the password.

Cheers,
Ronni

On 24/06/2010, at 3:36 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> I know the password I use when accessing webmail. I tried the on line contact 
> with iinet but there is a problem 
> somewhere there. I've phoned and am now waiting for a call back from them. 
> 
> Regards
> Laura
> 
> On Thu Jun 24 15:17 , Ronda Brown  sent:
> 
>> 
>> Hi Laura,
>> 
>> NO, the email account's password is NOT your Login (Administrator) Password.
>> It is the password you would have given iiNet when you signed up & setup 
>> your Account with them.
>> What password are you using to access your iiNet webmail? 
>> 
>> Do you have a copy of your iiNet Account settings / contract?
>> If not, you can retrieve your 'forgotten Password" by going here:
>> https://toolbox.iinet.net.au/cgi-bin/playpen/9pointidcheck.cgi\?toolbox=1>
>> 
>> You require your full email address that is used by the service that you 
>> have forgotten your password for, along 
> with a secondary piece of information (a valid invoice number, or the credit 
> card number you use to make 
> payments for this service).
>> 
>> Cheers,
>> Ronni
>> 
>> On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:
>> 
>>> 
>>> Hi Ronni
>>> 
>>> Sorry but I don't know the password for my mail account. It was set up four 
>>> years ago. I could assume it's 
> the 
>>> same as my login password but no guarantee, so not sure if I should still 
>>> go ahead with your latest 
> suggestion. 
>>> 
>>> I feel rather stupid about all this given that I'm not conscious of what I 
>>> did to cause the problem!!
>>> 
>>> Regards
>>> Laura
>>> 
>>> On Thu Jun 24 14:35 , Ronda Brown ro...@mac.com> sent:
>>> 
 Hi Laura,
 The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours 
 of Unix, is based on an 
> account’s 
>>> user identification number (UID) anda group’s group identification number 
>>> (GID), not on the user name and 
>>> group name you see in the Info window or other folder listings. Those names 
>>> are for our convenience; the 
>>> computer cares only about the numeric identifiers.
 Don't change "Access Control"!
 Laura, you need to know the password for your Mail Account … do you know 
 it?It is the password you have 
>>> entered when you setup your email account. Mail > Preferences > Accounts - 
>>> iiNet POP - Account 
> Information - 
>>> Incoming Mail Server: mail.iinet.com.au   Password: ……..
 If you know your mail account password (as my following instructions are 
 going to delete it from your 
> Keychain 
>>> login)1. Quit Mail
 2. Choose Keychain Access > Keychain First Aid. 
 
 3.Click the Repair radio button, enter your administrator password, and 
 click Start.
 
 Then open Mail,  if Mail still asks for the Mail account password.
 1. Return to Keychain Access, select your Login Keychain
 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
 click Delete. 
 
 The next time you check your email, you’ll be prompted for your password; 
 enter it, select Remember This 
>>> Password in My Keychain, and click OK.
 
 Cheers,Ronni
 
 On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
 Hi Ronni
 
 Yes that is correct, I used my normal login password for the verification 
 but if I use it when asked for 
 "login"keychain password I get the message that the password is invalid.
 
 In "Access Control" I tried deselecting "confirm before allowing access" 
 and instead chose "allow all 
> applications 
 to access this item" so that access to Mail is not restricted. If I then 
 select "save changes" I am again asked 
> for 
 the password, and again when I enter my normal login password I am told it 
 is invalid.
 
 I don't know what the (user ID=501) means, it's not something I recognise.
 
 This is the result of the verification.
 
 Regards
 Laura
 
 Verification started
 Checking keychain configuration for eljay (user ID=501)
 Home directory is /Users/eljay
 Checked login keychain
 Checked default keychain
 Checked keychain search list
 Checked contents of ~/Library/Keychains/login.keychain
 Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
 No problems found
 Verification completed
 
 
 On Thu Jun 24 13:41 , Ronda Brown ro...@mac.com> sent:
 
 
 Hi Laura,
 
 You say below that you did 'Verify' your login keychain … You had to type 
 in your Administrator(User 
> Account) 
 password to allow you to do that?
 
 If you never set a different password for your Keychain 'login', the 
 password is your Administrator 
> password.
 
 Cheers,
 Ronni
 
 On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
 
 
 Hi Ronni
 
 Thank

Re: Keychain help please

[el...@iinet.net.au]

Hi Ronni

I know the password I use when accessing webmail. I tried the on line contact 
with iinet but there is a problem 
somewhere there. I've phoned and am now waiting for a call back from them. 

Regards
Laura

On Thu Jun 24 15:17 , Ronda Brown  sent:

>
>Hi Laura,
>
>NO, the email account's password is NOT your Login (Administrator) Password.
>It is the password you would have given iiNet when you signed up & setup your 
>Account with them.
>What password are you using to access your iiNet webmail? 
>
>Do you have a copy of your iiNet Account settings / contract?
>If not, you can retrieve your 'forgotten Password" by going here:
>https://toolbox.iinet.net.au/cgi-bin/playpen/9pointidcheck.cgi\?toolbox=1>
>
>You require your full email address that is used by the service that you have 
>forgotten your password for, along 
with a secondary piece of information (a valid invoice number, or the credit 
card number you use to make 
payments for this service).
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:
>
>> 
>> Hi Ronni
>> 
>> Sorry but I don't know the password for my mail account. It was set up four 
>> years ago. I could assume it's 
the 
>> same as my login password but no guarantee, so not sure if I should still go 
>> ahead with your latest 
suggestion. 
>> 
>> I feel rather stupid about all this given that I'm not conscious of what I 
>> did to cause the problem!!
>> 
>> Regards
>> Laura
>> 
>> On Thu Jun 24 14:35 , Ronda Brown ro...@mac.com> sent:
>> 
>>> Hi Laura,
>>> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours 
>>> of Unix, is based on an 
account’s 
>> user identification number (UID) anda group’s group identification number 
>> (GID), not on the user name and 
>> group name you see in the Info window or other folder listings. Those names 
>> are for our convenience; the 
>> computer cares only about the numeric identifiers.
>>> Don't change "Access Control"!
>>> Laura, you need to know the password for your Mail Account … do you know 
>>> it?It is the password you have 
>> entered when you setup your email account. Mail > Preferences > Accounts - 
>> iiNet POP - Account 
Information - 
>> Incoming Mail Server: mail.iinet.com.au   Password: ……..
>>> If you know your mail account password (as my following instructions are 
>>> going to delete it from your 
Keychain 
>> login)1. Quit Mail
>>> 2. Choose Keychain Access > Keychain First Aid. 
>>> 
>>> 3.Click the Repair radio button, enter your administrator password, and 
>>> click Start.
>>> 
>>> Then open Mail,  if Mail still asks for the Mail account password.
>>> 1. Return to Keychain Access, select your Login Keychain
>>> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>>> click Delete. 
>>> 
>>> The next time you check your email, you’ll be prompted for your password; 
>>> enter it, select Remember This 
>> Password in My Keychain, and click OK.
>>> 
>>> Cheers,Ronni
>>> 
>>> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>>> Hi Ronni
>>> 
>>> Yes that is correct, I used my normal login password for the verification 
>>> but if I use it when asked for 
>>> "login"keychain password I get the message that the password is invalid.
>>> 
>>> In "Access Control" I tried deselecting "confirm before allowing access" 
>>> and instead chose "allow all 
applications 
>>> to access this item" so that access to Mail is not restricted. If I then 
>>> select "save changes" I am again asked 
for 
>>> the password, and again when I enter my normal login password I am told it 
>>> is invalid.
>>> 
>>> I don't know what the (user ID=501) means, it's not something I recognise.
>>> 
>>> This is the result of the verification.
>>> 
>>> Regards
>>> Laura
>>> 
>>> Verification started
>>> Checking keychain configuration for eljay (user ID=501)
>>> Home directory is /Users/eljay
>>> Checked login keychain
>>> Checked default keychain
>>> Checked keychain search list
>>> Checked contents of ~/Library/Keychains/login.keychain
>>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>>> No problems found
>>> Verification completed
>>> 
>>> 
>>> On Thu Jun 24 13:41 , Ronda Brown ro...@mac.com> sent:
>>> 
>>> 
>>> Hi Laura,
>>> 
>>> You say below that you did 'Verify' your login keychain … You had to type 
>>> in your Administrator(User 
Account) 
>>> password to allow you to do that?
>>> 
>>> If you never set a different password for your Keychain 'login', the 
>>> password is your Administrator 
password.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>>> 
>>> 
>>> Hi Ronni
>>> 
>>> Thanks for that but still no joy. I've followed the steps you mention but 
>>> when I select "show password" I am 
>>> asked for my keychain login password. The only password I know is my main 
>>> login password and when I 
>>> insert 
>>> that I get a message saying it is invalid. Is there a separate admin 
>>> password?
>>> 
>>> I d

Re: Keychain help please

[Ronda Brown]

Hi Again Laura, I thought I better say "Don't type your Password in your reply 
email", I only meant for you check what password you are using in iiNet 
Webmail, as it probably is the same as in your Mail Account in Apple Mail.

Hi Laura,

NO, the email account's password is NOT your Login (Administrator) Password.
It is the password you would have given iiNet when you signed up & setup your 
Account with them.
What password are you using to access your iiNet webmail? 

Do you have a copy of your iiNet Account settings / contract?
If not, you can retrieve your 'forgotten Password" by going here:


You require your full email address that is used by the service that you have 
forgotten your password for, along with a secondary piece of information (a 
valid invoice number, or the credit card number you use to make payments for 
this service).

Cheers,
Ronni

On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> Sorry but I don't know the password for my mail account. It was set up four 
> years ago. I could assume it's the 
> same as my login password but no guarantee, so not sure if I should still go 
> ahead with your latest suggestion. 
> 
> I feel rather stupid about all this given that I'm not conscious of what I 
> did to cause the problem!!
> 
> Regards
> Laura
> 
> On Thu Jun 24 14:35 , Ronda Brown  sent:
> 
>> Hi Laura,
>> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
>> Unix, is based on an account’s 
> user identification number (UID) anda group’s group identification number 
> (GID), not on the user name and 
> group name you see in the Info window or other folder listings. Those names 
> are for our convenience; the 
> computer cares only about the numeric identifiers.
>> Don't change "Access Control"!
>> Laura, you need to know the password for your Mail Account … do you know 
>> it?It is the password you have 
> entered when you setup your email account. Mail > Preferences > Accounts - 
> iiNet POP - Account Information - 
> Incoming Mail Server: mail.iinet.com.au   Password: ……..
>> If you know your mail account password (as my following instructions are 
>> going to delete it from your Keychain 
> login)1. Quit Mail
>> 2. Choose Keychain Access > Keychain First Aid. 
>> 
>> 3.Click the Repair radio button, enter your administrator password, and 
>> click Start.
>> 
>> Then open Mail,  if Mail still asks for the Mail account password.
>> 1. Return to Keychain Access, select your Login Keychain
>> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>> click Delete. 
>> 
>> The next time you check your email, you’ll be prompted for your password; 
>> enter it, select Remember This 
> Password in My Keychain, and click OK.
>> 
>> Cheers,Ronni
>> 
>> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>> Hi Ronni
>> 
>> Yes that is correct, I used my normal login password for the verification 
>> but if I use it when asked for 
>> "login"keychain password I get the message that the password is invalid.
>> 
>> In "Access Control" I tried deselecting "confirm before allowing access" and 
>> instead chose "allow all applications 
>> to access this item" so that access to Mail is not restricted. If I then 
>> select "save changes" I am again asked for 
>> the password, and again when I enter my normal login password I am told it 
>> is invalid.
>> 
>> I don't know what the (user ID=501) means, it's not something I recognise.
>> 
>> This is the result of the verification.
>> 
>> Regards
>> Laura
>> 
>> Verification started
>> Checking keychain configuration for eljay (user ID=501)
>> Home directory is /Users/eljay
>> Checked login keychain
>> Checked default keychain
>> Checked keychain search list
>> Checked contents of ~/Library/Keychains/login.keychain
>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>> No problems found
>> Verification completed
>> 
>> 
>> On Thu Jun 24 13:41 , Ronda Brown  sent:
>> 
>> 
>> Hi Laura,
>> 
>> You say below that you did 'Verify' your login keychain … You had to type in 
>> your Administrator(User Account) 
>> password to allow you to do that?
>> 
>> If you never set a different password for your Keychain 'login', the 
>> password is your Administrator password.
>> 
>> Cheers,
>> Ronni
>> 
>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>> 
>> 
>> Hi Ronni
>> 
>> Thanks for that but still no joy. I've followed the steps you mention but 
>> when I select "show password" I am 
>> asked for my keychain login password. The only password I know is my main 
>> login password and when I 
>> insert 
>> that I get a message saying it is invalid. Is there a separate admin 
>> password?
>> 
>> I did the verify process and no problems were found.
>> 
>> All I had done was open Keychain Access, looked at what was there, decided I 
>> did not understand it and left 
>> the 
>> site, so still can

Re: Keychain help please

[Ronda Brown]

Hi Laura,

NO, the email account's password is NOT your Login (Administrator) Password.
It is the password you would have given iiNet when you signed up & setup your 
Account with them.
What password are you using to access your iiNet webmail? 

Do you have a copy of your iiNet Account settings / contract?
If not, you can retrieve your 'forgotten Password" by going here:


You require your full email address that is used by the service that you have 
forgotten your password for, along with a secondary piece of information (a 
valid invoice number, or the credit card number you use to make payments for 
this service).

Cheers,
Ronni

On 24/06/2010, at 2:54 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> Sorry but I don't know the password for my mail account. It was set up four 
> years ago. I could assume it's the 
> same as my login password but no guarantee, so not sure if I should still go 
> ahead with your latest suggestion. 
> 
> I feel rather stupid about all this given that I'm not conscious of what I 
> did to cause the problem!!
> 
> Regards
> Laura
> 
> On Thu Jun 24 14:35 , Ronda Brown  sent:
> 
>> Hi Laura,
>> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
>> Unix, is based on an account’s 
> user identification number (UID) anda group’s group identification number 
> (GID), not on the user name and 
> group name you see in the Info window or other folder listings. Those names 
> are for our convenience; the 
> computer cares only about the numeric identifiers.
>> Don't change "Access Control"!
>> Laura, you need to know the password for your Mail Account … do you know 
>> it?It is the password you have 
> entered when you setup your email account. Mail > Preferences > Accounts - 
> iiNet POP - Account Information - 
> Incoming Mail Server: mail.iinet.com.au   Password: ……..
>> If you know your mail account password (as my following instructions are 
>> going to delete it from your Keychain 
> login)1. Quit Mail
>> 2. Choose Keychain Access > Keychain First Aid. 
>> 
>> 3.Click the Repair radio button, enter your administrator password, and 
>> click Start.
>> 
>> Then open Mail,  if Mail still asks for the Mail account password.
>> 1. Return to Keychain Access, select your Login Keychain
>> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>> click Delete. 
>> 
>> The next time you check your email, you’ll be prompted for your password; 
>> enter it, select Remember This 
> Password in My Keychain, and click OK.
>> 
>> Cheers,Ronni
>> 
>> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>> Hi Ronni
>> 
>> Yes that is correct, I used my normal login password for the verification 
>> but if I use it when asked for 
>> "login"keychain password I get the message that the password is invalid.
>> 
>> In "Access Control" I tried deselecting "confirm before allowing access" and 
>> instead chose "allow all applications 
>> to access this item" so that access to Mail is not restricted. If I then 
>> select "save changes" I am again asked for 
>> the password, and again when I enter my normal login password I am told it 
>> is invalid.
>> 
>> I don't know what the (user ID=501) means, it's not something I recognise.
>> 
>> This is the result of the verification.
>> 
>> Regards
>> Laura
>> 
>> Verification started
>> Checking keychain configuration for eljay (user ID=501)
>> Home directory is /Users/eljay
>> Checked login keychain
>> Checked default keychain
>> Checked keychain search list
>> Checked contents of ~/Library/Keychains/login.keychain
>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>> No problems found
>> Verification completed
>> 
>> 
>> On Thu Jun 24 13:41 , Ronda Brown  sent:
>> 
>> 
>> Hi Laura,
>> 
>> You say below that you did 'Verify' your login keychain … You had to type in 
>> your Administrator(User Account) 
>> password to allow you to do that?
>> 
>> If you never set a different password for your Keychain 'login', the 
>> password is your Administrator password.
>> 
>> Cheers,
>> Ronni
>> 
>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>> 
>> 
>> Hi Ronni
>> 
>> Thanks for that but still no joy. I've followed the steps you mention but 
>> when I select "show password" I am 
>> asked for my keychain login password. The only password I know is my main 
>> login password and when I 
>> insert 
>> that I get a message saying it is invalid. Is there a separate admin 
>> password?
>> 
>> I did the verify process and no problems were found.
>> 
>> All I had done was open Keychain Access, looked at what was there, decided I 
>> did not understand it and left 
>> the 
>> site, so still can't work out what has caused the problem.
>> 
>> Kind regards
>> Laura
>> 
>> On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>> 
>> 
>> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>> Hi Ronni
>> 
>> When you recently res

Re: Keychain help please

[Rob Findlay]

The only problem with this is it sounds like the keychain has been locked so it 
will ask for a password to store the password.
Depending on how many other items are in the keychain I would probably just 
trash the keychain from ~/Library/Keychains then launch  Safari and when it 
says there is no keychain environment choose reset, enter your login password 
and create a new blank keychain which will have the same password as the login 
password.
Of course this gets more problematic if there are other items in the old 
keychain that you don't know the password for.

On 24/06/2010, at 2:35 PM, Ronda Brown wrote:

> Hi Laura,
> 
> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
> Unix, is based on an account’s user identification number (UID) and
> a group’s group identification number (GID), not on the user name and group 
> name you see in the Info window or other folder listings. 
> Those names are for our convenience; the computer cares only about the 
> numeric identifiers.
> 
> Don't change "Access Control"!
> 
> Laura, you need to know the password for your Mail Account … do you know it?
> It is the password you have entered when you setup your email account.
>  Mail > Preferences > Accounts - iiNet POP - Account Information - Incoming 
> Mail Server: mail.iinet.com.au   Password: ……..
> 
> If you know your mail account password (as my following instructions are 
> going to delete it from your Keychain login)
> 1. Quit Mail
> 
> 2. Choose Keychain Access > Keychain First Aid. 
> 
> 3.Click the Repair radio button, enter your administrator password, and click 
> Start.
> 
> Then open Mail,  if Mail still asks for the Mail account password.
> 
> 1. Return to Keychain Access, select your Login Keychain
> 
> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
> click Delete. 
> 
> The next time you check your email, you’ll be prompted for your password; 
> enter it, select Remember This Password in My Keychain, and click OK.
> 
> Cheers,
> Ronni
> 
> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
> 
>> 
>> Hi Ronni
>> 
>> Yes that is correct, I used my normal login password for the verification 
>> but if I use it when asked for 
>> "login"keychain password I get the message that the password is invalid.
>> 
>> In "Access Control" I tried deselecting "confirm before allowing access" and 
>> instead chose "allow all applications 
>> to access this item" so that access to Mail is not restricted. If I then 
>> select "save changes" I am again asked for 
>> the password, and again when I enter my normal login password I am told it 
>> is invalid.
>> 
>> I don't know what the (user ID=501) means, it's not something I recognise.
>> 
>> This is the result of the verification.
>> 
>> Regards
>> Laura
>> 
>> Verification started
>> Checking keychain configuration for eljay (user ID=501)
>> Home directory is /Users/eljay
>> Checked login keychain
>> Checked default keychain
>> Checked keychain search list
>> Checked contents of ~/Library/Keychains/login.keychain
>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>> No problems found
>> Verification completed
>> 
>> 
>> On Thu Jun 24 13:41 , Ronda Brown  sent:
>> 
>>> 
>>> Hi Laura,
>>> 
>>> You say below that you did 'Verify' your login keychain … You had to type 
>>> in your Administrator(User Account) 
>> password to allow you to do that?
>>> 
>>> If you never set a different password for your Keychain 'login', the 
>>> password is your Administrator password.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>>> 
 
 Hi Ronni
 
 Thanks for that but still no joy. I've followed the steps you mention but 
 when I select "show password" I am 
 asked for my keychain login password. The only password I know is my main 
 login password and when I 
>> insert 
 that I get a message saying it is invalid. Is there a separate admin 
 password?
 
 I did the verify process and no problems were found.
 
 All I had done was open Keychain Access, looked at what was there, decided 
 I did not understand it and left 
>> the 
 site, so still can't work out what has caused the problem.
 
 Kind regards
 Laura
 
 On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
 
> 
> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
> Hi Ronni
> 
> When you recently responded to a query and indicated how you use Keychain 
> I decided I should have a 
>> look at 
 whether I should be doing likewise. I didn't get very far, was not sure 
 what to do so just left it alone.
> 
> At least that's what I thought I had done but now I am locked out of Mail 
> and am constantly asked for a 
 password. The only password I know to use is my Login password which is 
 not accepted. I've tried clicking 
>> on 
 the closed padlock but that has no effect.

Re: Keychain help please

[el...@iinet.net.au]

Hi Ronni

Sorry but I don't know the password for my mail account. It was set up four 
years ago. I could assume it's the 
same as my login password but no guarantee, so not sure if I should still go 
ahead with your latest suggestion. 

I feel rather stupid about all this given that I'm not conscious of what I did 
to cause the problem!!

Regards
Laura

On Thu Jun 24 14:35 , Ronda Brown  sent:

>Hi Laura,
>The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
>Unix, is based on an account’s 
user identification number (UID) anda group’s group identification number 
(GID), not on the user name and 
group name you see in the Info window or other folder listings. Those names are 
for our convenience; the 
computer cares only about the numeric identifiers.
>Don't change "Access Control"!
>Laura, you need to know the password for your Mail Account … do you know it?It 
>is the password you have 
entered when you setup your email account. Mail > Preferences > Accounts - 
iiNet POP - Account Information - 
Incoming Mail Server: mail.iinet.com.au   Password: ……..
>If you know your mail account password (as my following instructions are going 
>to delete it from your Keychain 
login)1. Quit Mail
>2. Choose Keychain Access > Keychain First Aid. 
>
>3.Click the Repair radio button, enter your administrator password, and click 
>Start.
>
>Then open Mail,  if Mail still asks for the Mail account password.
>1. Return to Keychain Access, select your Login Keychain
>2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
>click Delete. 
>
>The next time you check your email, you’ll be prompted for your password; 
>enter it, select Remember This 
Password in My Keychain, and click OK.
>
>Cheers,Ronni
>
>On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
>Hi Ronni
>
>Yes that is correct, I used my normal login password for the verification but 
>if I use it when asked for 
>"login"keychain password I get the message that the password is invalid.
>
>In "Access Control" I tried deselecting "confirm before allowing access" and 
>instead chose "allow all applications 
>to access this item" so that access to Mail is not restricted. If I then 
>select "save changes" I am again asked for 
>the password, and again when I enter my normal login password I am told it is 
>invalid.
>
>I don't know what the (user ID=501) means, it's not something I recognise.
>
>This is the result of the verification.
>
>Regards
>Laura
>
>Verification started
>Checking keychain configuration for eljay (user ID=501)
>Home directory is /Users/eljay
>Checked login keychain
>Checked default keychain
>Checked keychain search list
>Checked contents of ~/Library/Keychains/login.keychain
>Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>No problems found
>Verification completed
>
>
>On Thu Jun 24 13:41 , Ronda Brown  sent:
>
>
>Hi Laura,
>
>You say below that you did 'Verify' your login keychain … You had to type in 
>your Administrator(User Account) 
>password to allow you to do that?
>
>If you never set a different password for your Keychain 'login', the password 
>is your Administrator password.
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>
>
>Hi Ronni
>
>Thanks for that but still no joy. I've followed the steps you mention but when 
>I select "show password" I am 
>asked for my keychain login password. The only password I know is my main 
>login password and when I 
>insert 
>that I get a message saying it is invalid. Is there a separate admin password?
>
>I did the verify process and no problems were found.
>
>All I had done was open Keychain Access, looked at what was there, decided I 
>did not understand it and left 
>the 
>site, so still can't work out what has caused the problem.
>
>Kind regards
>Laura
>
>On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>
>
>On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>Hi Ronni
>
>When you recently responded to a query and indicated how you use Keychain I 
>decided I should have a 
>look at 
>whether I should be doing likewise. I didn't get very far, was not sure what 
>to do so just left it alone.
>
>At least that's what I thought I had done but now I am locked out of Mail and 
>am constantly asked for a 
>password. The only password I know to use is my Login password which is not 
>accepted. I've tried clicking 
>on 
>the closed padlock but that has no effect. I've followed the steps in Mail 
>Help but still cannot get anywhere.
>
>Please can you tell me what I have done to cause this problem. The only way I 
>can access Mail is to go 
>through 
>my ISP and webmail.
>
>Kind regards
>Laura
>
>MacBook 10.6.4
>
>Hi Laura,
>Without knowing exactly what you did in your Login Keychain, it is very 
>difficult to advise you.A couple of 
>things to try:
>A)1. Open Keychain Access:
>2. Click 'Login' (under Keychains in the left column)
>3. Then in the right column, scroll down to you find an entry for your Mail 
>ac

Re: Keychain help please

[Daniel Kerr]

Hi Laura

You can also try some of the "generic" ones used for the admin password in 
Keychain. These are apple or password or (nothing. Just leave it blank and 
click ok). 
Try those and cross fingers :)

Kind regards
Daniel

Sent from my iPhone

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email:  dan...@macwizardry.com.au
Web:


**For Everything Macintosh**

On 24/06/2010, at 2:35 PM, Ronda Brown  wrote:

> Hi Laura,
> 
> The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
> Unix, is based on an account’s user identification number (UID) and
> a group’s group identification number (GID), not on the user name and group 
> name you see in the Info window or other folder listings. 
> Those names are for our convenience; the computer cares only about the 
> numeric identifiers.
> 
> Don't change "Access Control"!
> 
> Laura, you need to know the password for your Mail Account … do you know it?
> It is the password you have entered when you setup your email account.
>  Mail > Preferences > Accounts - iiNet POP - Account Information - Incoming 
> Mail Server: mail.iinet.com.au   Password: ……..
> 
> If you know your mail account password (as my following instructions are 
> going to delete it from your Keychain login)
> 1. Quit Mail
> 
> 2. Choose Keychain Access > Keychain First Aid. 
> 
> 3.Click the Repair radio button, enter your administrator password, and click 
> Start.
> 
> Then open Mail,  if Mail still asks for the Mail account password.
> 
> 1. Return to Keychain Access, select your Login Keychain
> 
> 2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
> click Delete. 
> 
> The next time you check your email, you’ll be prompted for your password; 
> enter it, select Remember This Password in My Keychain, and click OK.
> 
> Cheers,
> Ronni
> 
> On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:
> 
>> 
>> Hi Ronni
>> 
>> Yes that is correct, I used my normal login password for the verification 
>> but if I use it when asked for 
>> "login"keychain password I get the message that the password is invalid.
>> 
>> In "Access Control" I tried deselecting "confirm before allowing access" and 
>> instead chose "allow all applications 
>> to access this item" so that access to Mail is not restricted. If I then 
>> select "save changes" I am again asked for 
>> the password, and again when I enter my normal login password I am told it 
>> is invalid.
>> 
>> I don't know what the (user ID=501) means, it's not something I recognise.
>> 
>> This is the result of the verification.
>> 
>> Regards
>> Laura
>> 
>> Verification started
>> Checking keychain configuration for eljay (user ID=501)
>> Home directory is /Users/eljay
>> Checked login keychain
>> Checked default keychain
>> Checked keychain search list
>> Checked contents of ~/Library/Keychains/login.keychain
>> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
>> No problems found
>> Verification completed
>> 
>> 
>> On Thu Jun 24 13:41 , Ronda Brown  sent:
>> 
>>> 
>>> Hi Laura,
>>> 
>>> You say below that you did 'Verify' your login keychain … You had to type 
>>> in your Administrator(User Account) 
>> password to allow you to do that?
>>> 
>>> If you never set a different password for your Keychain 'login', the 
>>> password is your Administrator password.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>>> 
 
 Hi Ronni
 
 Thanks for that but still no joy. I've followed the steps you mention but 
 when I select "show password" I am 
 asked for my keychain login password. The only password I know is my main 
 login password and when I 
>> insert 
 that I get a message saying it is invalid. Is there a separate admin 
 password?
 
 I did the verify process and no problems were found.
 
 All I had done was open Keychain Access, looked at what was there, decided 
 I did not understand it and left 
>> the 
 site, so still can't work out what has caused the problem.
 
 Kind regards
 Laura
 
 On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
 
> 
> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
> Hi Ronni
> 
> When you recently responded to a query and indicated how you use Keychain 
> I decided I should have a 
>> look at 
 whether I should be doing likewise. I didn't get very far, was not sure 
 what to do so just left it alone.
> 
> At least that's what I thought I had done but now I am locked out of Mail 
> and am constantly asked for a 
 password. The only password I know to use is my Login password which is 
 not accepted. I've tried clicking 
>> on 
 the closed padlock but that has no effect. I've followed the steps in Mail 
 Help but still cannot get anywhere.
> 
> Please can you tell me what I have done to cause this problem. The only 
> wa

Re: Keychain help please

[Ronda Brown]

Hi Laura,

The User ID=501 is you The Owner. Ownership in Mac OS X, and all flavours of 
Unix, is based on an account’s user identification number (UID) and
a group’s group identification number (GID), not on the user name and group 
name you see in the Info window or other folder listings. 
Those names are for our convenience; the computer cares only about the numeric 
identifiers.

Don't change "Access Control"!

Laura, you need to know the password for your Mail Account … do you know it?
It is the password you have entered when you setup your email account.
 Mail > Preferences > Accounts - iiNet POP - Account Information - Incoming 
Mail Server: mail.iinet.com.au   Password: ……..

If you know your mail account password (as my following instructions are going 
to delete it from your Keychain login)
1. Quit Mail

2. Choose Keychain Access > Keychain First Aid. 

3.Click the Repair radio button, enter your administrator password, and click 
Start.

Then open Mail,  if Mail still asks for the Mail account password.

1. Return to Keychain Access, select your Login Keychain

2. Locate your mail server in the list (mail.iinet.com.au), select it, and 
click Delete. 

The next time you check your email, you’ll be prompted for your password; enter 
it, select Remember This Password in My Keychain, and click OK.

Cheers,
Ronni

On 24/06/2010, at 2:00 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> Yes that is correct, I used my normal login password for the verification but 
> if I use it when asked for 
> "login"keychain password I get the message that the password is invalid.
> 
> In "Access Control" I tried deselecting "confirm before allowing access" and 
> instead chose "allow all applications 
> to access this item" so that access to Mail is not restricted. If I then 
> select "save changes" I am again asked for 
> the password, and again when I enter my normal login password I am told it is 
> invalid.
> 
> I don't know what the (user ID=501) means, it's not something I recognise.
> 
> This is the result of the verification.
> 
> Regards
> Laura
> 
> Verification started
> Checking keychain configuration for eljay (user ID=501)
> Home directory is /Users/eljay
> Checked login keychain
> Checked default keychain
> Checked keychain search list
> Checked contents of ~/Library/Keychains/login.keychain
> Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
> No problems found
> Verification completed
> 
> 
> On Thu Jun 24 13:41 , Ronda Brown  sent:
> 
>> 
>> Hi Laura,
>> 
>> You say below that you did 'Verify' your login keychain … You had to type in 
>> your Administrator(User Account) 
> password to allow you to do that?
>> 
>> If you never set a different password for your Keychain 'login', the 
>> password is your Administrator password.
>> 
>> Cheers,
>> Ronni
>> 
>> On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>> 
>>> 
>>> Hi Ronni
>>> 
>>> Thanks for that but still no joy. I've followed the steps you mention but 
>>> when I select "show password" I am 
>>> asked for my keychain login password. The only password I know is my main 
>>> login password and when I 
> insert 
>>> that I get a message saying it is invalid. Is there a separate admin 
>>> password?
>>> 
>>> I did the verify process and no problems were found.
>>> 
>>> All I had done was open Keychain Access, looked at what was there, decided 
>>> I did not understand it and left 
> the 
>>> site, so still can't work out what has caused the problem.
>>> 
>>> Kind regards
>>> Laura
>>> 
>>> On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>>> 
 
 On 24/06/2010, at 11:46 AM, Laura Webb wrote:
 Hi Ronni
 
 When you recently responded to a query and indicated how you use Keychain 
 I decided I should have a 
> look at 
>>> whether I should be doing likewise. I didn't get very far, was not sure 
>>> what to do so just left it alone.
 
 At least that's what I thought I had done but now I am locked out of Mail 
 and am constantly asked for a 
>>> password. The only password I know to use is my Login password which is not 
>>> accepted. I've tried clicking 
> on 
>>> the closed padlock but that has no effect. I've followed the steps in Mail 
>>> Help but still cannot get anywhere.
 
 Please can you tell me what I have done to cause this problem. The only 
 way I can access Mail is to go 
> through 
>>> my ISP and webmail.
 
 Kind regards
 Laura
 
 MacBook 10.6.4
 
 Hi Laura,
 Without knowing exactly what you did in your Login Keychain, it is very 
 difficult to advise you.A couple of 
>>> things to try:
 A)1. Open Keychain Access:
 2. Click 'Login' (under Keychains in the left column)
 3. Then in the right column, scroll down to you find an entry for your 
 Mail account.It will be something like 
>>> 'mail.iinet.com.au'
 4. double click on the icon beside it
 5. select 'show password'
 6. Type in your admin 

Re: Keychain help please

[el...@iinet.net.au]

Hi Ronni

Yes that is correct, I used my normal login password for the verification but 
if I use it when asked for 
"login"keychain password I get the message that the password is invalid.

In "Access Control" I tried deselecting "confirm before allowing access" and 
instead chose "allow all applications 
to access this item" so that access to Mail is not restricted. If I then select 
"save changes" I am again asked for 
the password, and again when I enter my normal login password I am told it is 
invalid.

I don't know what the (user ID=501) means, it's not something I recognise.

This is the result of the verification.

Regards
Laura

Verification started
Checking keychain configuration for eljay (user ID=501)
Home directory is /Users/eljay
Checked login keychain
Checked default keychain
Checked keychain search list
Checked contents of ~/Library/Keychains/login.keychain
Checked contents of ~/Library/Keychains/Microsoft_Intermediate_Certificates
No problems found
Verification completed


On Thu Jun 24 13:41 , Ronda Brown  sent:

>
>Hi Laura,
>
>You say below that you did 'Verify' your login keychain … You had to type in 
>your Administrator(User Account) 
password to allow you to do that?
>
>If you never set a different password for your Keychain 'login', the password 
>is your Administrator password.
>
>Cheers,
>Ronni
>
>On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:
>
>> 
>> Hi Ronni
>> 
>> Thanks for that but still no joy. I've followed the steps you mention but 
>> when I select "show password" I am 
>> asked for my keychain login password. The only password I know is my main 
>> login password and when I 
insert 
>> that I get a message saying it is invalid. Is there a separate admin 
>> password?
>> 
>> I did the verify process and no problems were found.
>> 
>> All I had done was open Keychain Access, looked at what was there, decided I 
>> did not understand it and left 
the 
>> site, so still can't work out what has caused the problem.
>> 
>> Kind regards
>> Laura
>> 
>> On Thu Jun 24 12:35 , Ronda Brown ro...@mac.com> sent:
>> 
>>> 
>>> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>>> Hi Ronni
>>> 
>>> When you recently responded to a query and indicated how you use Keychain I 
>>> decided I should have a 
look at 
>> whether I should be doing likewise. I didn't get very far, was not sure what 
>> to do so just left it alone.
>>> 
>>> At least that's what I thought I had done but now I am locked out of Mail 
>>> and am constantly asked for a 
>> password. The only password I know to use is my Login password which is not 
>> accepted. I've tried clicking 
on 
>> the closed padlock but that has no effect. I've followed the steps in Mail 
>> Help but still cannot get anywhere.
>>> 
>>> Please can you tell me what I have done to cause this problem. The only way 
>>> I can access Mail is to go 
through 
>> my ISP and webmail.
>>> 
>>> Kind regards
>>> Laura
>>> 
>>> MacBook 10.6.4
>>> 
>>> Hi Laura,
>>> Without knowing exactly what you did in your Login Keychain, it is very 
>>> difficult to advise you.A couple of 
>> things to try:
>>> A)1. Open Keychain Access:
>>> 2. Click 'Login' (under Keychains in the left column)
>>> 3. Then in the right column, scroll down to you find an entry for your Mail 
>>> account.It will be something like 
>> 'mail.iinet.com.au'
>>> 4. double click on the icon beside it
>>> 5. select 'show password'
>>> 6. Type in your admin passwordKeychain will then show you your Mail Account 
>>> password.
>>> 
>>> B). See if you can verify your Keychain.
>>> Open Keychain Access, located in the Utilities folder in the Applications 
>>> folder.
>>> 
>>> 1.. Open Keychain Access
>>> 
>>> 2.. Choose Keychain Access > Keychain First Aid.
>>> 
>>> 3. Enter your user name and password.
>>> 
>>> 4. Select Verify and click Start. Any problems found will be displayed.
>>> 
>>> If there are problems, select Repair, and then click Start.
>>> 
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 17" MacBook Pro  Intel Core i72.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial 
>>> ATA Drive @ 7200rpm
>>> OS X 10.6.3 Snow Leopard
>>> Windows 7 Ultimate (under sufferance)
>>> 
>
>
>
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Re: Keychain help please

[Ronda Brown]

Hi Laura,

You say below that you did 'Verify' your login keychain … You had to type in 
your Administrator(User Account) password to allow you to do that?

If you never set a different password for your Keychain 'login', the password 
is your Administrator password.

Cheers,
Ronni

On 24/06/2010, at 1:21 PM, el...@iinet.net.au wrote:

> 
> Hi Ronni
> 
> Thanks for that but still no joy. I've followed the steps you mention but 
> when I select "show password" I am 
> asked for my keychain login password. The only password I know is my main 
> login password and when I insert 
> that I get a message saying it is invalid. Is there a separate admin password?
> 
> I did the verify process and no problems were found.
> 
> All I had done was open Keychain Access, looked at what was there, decided I 
> did not understand it and left the 
> site, so still can't work out what has caused the problem.
> 
> Kind regards
> Laura
> 
> On Thu Jun 24 12:35 , Ronda Brown  sent:
> 
>> 
>> On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>> Hi Ronni
>> 
>> When you recently responded to a query and indicated how you use Keychain I 
>> decided I should have a look at 
> whether I should be doing likewise. I didn't get very far, was not sure what 
> to do so just left it alone.
>> 
>> At least that's what I thought I had done but now I am locked out of Mail 
>> and am constantly asked for a 
> password. The only password I know to use is my Login password which is not 
> accepted. I've tried clicking on 
> the closed padlock but that has no effect. I've followed the steps in Mail 
> Help but still cannot get anywhere.
>> 
>> Please can you tell me what I have done to cause this problem. The only way 
>> I can access Mail is to go through 
> my ISP and webmail.
>> 
>> Kind regards
>> Laura
>> 
>> MacBook 10.6.4
>> 
>> Hi Laura,
>> Without knowing exactly what you did in your Login Keychain, it is very 
>> difficult to advise you.A couple of 
> things to try:
>> A)1. Open Keychain Access:
>> 2. Click 'Login' (under Keychains in the left column)
>> 3. Then in the right column, scroll down to you find an entry for your Mail 
>> account.It will be something like 
> 'mail.iinet.com.au'
>> 4. double click on the icon beside it
>> 5. select 'show password'
>> 6. Type in your admin passwordKeychain will then show you your Mail Account 
>> password.
>> 
>> B). See if you can verify your Keychain.
>> Open Keychain Access, located in the Utilities folder in the Applications 
>> folder.
>> 
>> 1.. Open Keychain Access
>> 
>> 2.. Choose Keychain Access > Keychain First Aid.
>> 
>> 3. Enter your user name and password.
>> 
>> 4. Select Verify and click Start. Any problems found will be displayed.
>> 
>> If there are problems, select Repair, and then click Start.
>> 
>> 
>> 
>> Cheers,
>> Ronni
>> 
>> 17" MacBook Pro  Intel Core i72.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial 
>> ATA Drive @ 7200rpm
>> OS X 10.6.3 Snow Leopard
>> Windows 7 Ultimate (under sufferance)
>> 



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Re: Keychain help please

[el...@iinet.net.au]

Hi Ronni

Thanks for that but still no joy. I've followed the steps you mention but when 
I select "show password" I am 
asked for my keychain login password. The only password I know is my main login 
password and when I insert 
that I get a message saying it is invalid. Is there a separate admin password?

I did the verify process and no problems were found.

All I had done was open Keychain Access, looked at what was there, decided I 
did not understand it and left the 
site, so still can't work out what has caused the problem.

Kind regards
Laura

On Thu Jun 24 12:35 , Ronda Brown  sent:

>
>On 24/06/2010, at 11:46 AM, Laura Webb wrote:
>Hi Ronni
>
>When you recently responded to a query and indicated how you use Keychain I 
>decided I should have a look at 
whether I should be doing likewise. I didn't get very far, was not sure what to 
do so just left it alone.
>
>At least that's what I thought I had done but now I am locked out of Mail and 
>am constantly asked for a 
password. The only password I know to use is my Login password which is not 
accepted. I've tried clicking on 
the closed padlock but that has no effect. I've followed the steps in Mail Help 
but still cannot get anywhere.
>
>Please can you tell me what I have done to cause this problem. The only way I 
>can access Mail is to go through 
my ISP and webmail.
>
>Kind regards
>Laura
>
>MacBook 10.6.4
>
>Hi Laura,
>Without knowing exactly what you did in your Login Keychain, it is very 
>difficult to advise you.A couple of 
things to try:
>A)1. Open Keychain Access:
>2. Click 'Login' (under Keychains in the left column)
>3. Then in the right column, scroll down to you find an entry for your Mail 
>account.It will be something like 
'mail.iinet.com.au'
>4. double click on the icon beside it
>5. select 'show password'
>6. Type in your admin passwordKeychain will then show you your Mail Account 
>password.
>
>B). See if you can verify your Keychain.
>Open Keychain Access, located in the Utilities folder in the Applications 
>folder.
>
>1.. Open Keychain Access
>
>2.. Choose Keychain Access > Keychain First Aid.
>
>3. Enter your user name and password.
>
>4. Select Verify and click Start. Any problems found will be displayed.
>
>If there are problems, select Repair, and then click Start.
>
>
>
>Cheers,
>Ronni
>
>17" MacBook Pro  Intel Core i72.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial 
>ATA Drive @ 7200rpm
>OS X 10.6.3 Snow Leopard
>Windows 7 Ultimate (under sufferance)
>
>
>
>
>
>
>
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Re: Keychain help please

[Ronda Brown]

On 24/06/2010, at 11:46 AM, Laura Webb wrote:

> 
> Hi Ronni
> 
> When you recently responded to a query and indicated how you use Keychain I 
> decided I should have a look at whether I should be doing likewise. I didn't 
> get very far, was not sure what to do so just left it alone.
> 
> At least that's what I thought I had done but now I am locked out of Mail and 
> am constantly asked for a password. The only password I know to use is my 
> Login password which is not accepted. I've tried clicking on the closed 
> padlock but that has no effect. I've followed the steps in Mail Help but 
> still cannot get anywhere.
> 
> Please can you tell me what I have done to cause this problem. The only way I 
> can access Mail is to go through my ISP and webmail.
> 
> Kind regards
> Laura
> 
> MacBook 10.6.4


Hi Laura,

Without knowing exactly what you did in your Login Keychain, it is very 
difficult to advise you.
A couple of things to try:

A)
1. Open Keychain Access:

2. Click 'Login' (under Keychains in the left column)

3. Then in the right column, scroll down to you find an entry for your Mail 
account.
It will be something like 'mail.iinet.com.au'

4. double click on the icon beside it

5. select 'show password'

6. Type in your admin password
Keychain will then show you your Mail Account password.


B). See if you can verify your Keychain.

Open Keychain Access, located in the Utilities folder in the Applications 
folder.

1.. Open Keychain Access

2.. Choose Keychain Access > Keychain First Aid.

3. Enter your user name and password.

4. Select Verify and click Start. Any problems found will be displayed.

If there are problems, select Repair, and then click Start.



Cheers,
Ronni

17" MacBook Pro  Intel Core i7
2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm

OS X 10.6.3 Snow Leopard
Windows 7 Ultimate (under sufferance)






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Keychain help please

[Laura Webb]

Hi Ronni

When you recently responded to a query and indicated how you use Keychain I 
decided I should have a look at whether I should be doing likewise. I didn't 
get very far, was not sure what to do so just left it alone.

At least that's what I thought I had done but now I am locked out of Mail and 
am constantly asked for a password. The only password I know to use is my Login 
password which is not accepted. I've tried clicking on the closed padlock but 
that has no effect. I've followed the steps in Mail Help but still cannot get 
anywhere.

Please can you tell me what I have done to cause this problem. The only way I 
can access Mail is to go through my ISP and webmail.

Kind regards
Laura

MacBook 10.6.4

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