Re: MacBook failing or not?

[Ronda Brown]

Hi Peter,

Have you run Apple Hardware Test (AHT) on Tim’s MacBook Pro?

Apple Hardware Test (AHT) contains a suite of diagnostics that test the 
hardware of your Mac.
After isolating an issue on your Mac to a probable hardware issue, you can use 
Apple Hardware Test to help determine which hardware component might be causing 
the issue.
.How to use Apple Hardware Test
Disconnect all external devices except keyboard, mouse, display, Ethernet 
connection (if applicable), and connection to AC power. Apple Hardware Test 
might display an error message if you don't disconnect all other devices. 
Make sure that your Mac is on a hard, flat, stable, well-ventilated work 
surface.
Shut down your Mac.
Turn on your Mac, then immediately press and hold the D key on your keyboard. 
Keep holding the D key until you see the Apple Hardware Test icon:
Select your language and click the right arrow. If you aren't using a mouse, 
you can use the up and down arrows to select a language, then press the Return 
key.
To begin testing, click the Test button, press T, or press Return. Optionally 
select "Perform extended testing" before beginning the test. This performs a 
more thorough test that takes longer to complete.
When the test is complete, review your test results in the lower-right section 
of the window.
To quit Apple Hardware Test, click Restart or Shut Down at the bottom of the 
window.
https://support.apple.com/en-au/HT201257

Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 20 May 2018, at 7:17 pm, Peter Crisp  wrote:
> 
> HI ROnni, thanks for that, but the problem i have is that Tim’s MBP is 
> completely unresponsive so I cannot even get into it to disable the SMC Fan 
> control he installed to then create a backup with that not in place. So I am 
> stuck with the backup I have.  I really am unsire of the next step, I will 
> persevere with the current MBP now but I think I am wasting my time. All that 
> happens is the screen remains black and the fan starts up, nothing to show. I 
> think it is rooted. Maybe there is a command I can hold upon hitting the 
> start button but I try “Shift” and “Command R” and nothing really results 
> from it.
> 
> Regards
> 
> 
> Pete
> 
>> On 20 May 2018, at 6:52 pm, Ronda Brown  wrote:
>> 
>> Hi Peter,
>> I would be careful about restoring from backup until you can completely 
>> uninstall the smcFanControl then do a backup & restore from the new backup.
>> 
>> Apple and we consultants don’t recommend users to control the fan speed by 
>> any 3rd party utility, it’s better to let your Mac set the fan speed as it 
>> wants. smcFanControl is not a necessary app for your Mac.
>> It installs many files throughout the system which need to be deleted as 
>> well as the app!
>> If you think you just drag smcFanControl to the trash & think removal is 
>> complete, then you’re wrong. That won’t remove the supportive files, cache 
>> files & other associated items it created during the setup and daily usage. 
>> To thoroughly ‘Delete smcFanControl, it is necessary to delete the remaining 
>> components scattered around the system.
>> 
>> Regards,
>> Ronni
>> 
>> Sent from Ronni's iPhone 7 Plus
>> 
>>> On 20 May 2018, at 5:56 pm, Peter Crisp  wrote:
>>> 
>>> Hi ROnni, yes I have just got back from Gin Gin I had to collect one son 
>>> from Coolup as well so lots of driving today from Mandurah.
>>> 
>>> I am getting you WAMUG mails from WAMUG and I also do see them at the link 
>>> you sent too. Not sure what’s going on your end but it all looks ok from 
>>> the ‘outside’. 
>>> 
>>> I’ve just got back home now so James is rerunning the second half for me 
>>> but I was listening on the radio and I heard Darling was having a cracker.
>>> 
>>> I am looking further into Tims MBP tponoight too, I am not hopeful. I think 
>>> I will be buying another SSD to replace and then restore from backup. But 
>>> fingers crossed. He needs it for school so I gotta do it quickly. I think 
>>> tonight it wont be sorted.
>>> 
>>> Regards
>>> 
>>> 
>>> Pete
>>> 
>>>> On 20 May 2018, at 5:50 pm, Ronda Brown  wrote:
>>>> 
>>>> Hi Peter,
>>>> 
>>>> That was a great game to watch the Eagles are flying high!
>>>> Darling was absolutely brilliant... I thought his kicking leg would fall 
>>>> off in the final quarter! 
>>>> The whole team played together, very slick and accurate passing either by 
>>>> hand or foot.
>>>> A very good result and well deserved.
&

Re: MacBook failing or not?

[Ronda Brown]

Hi Peter,
I’m not receiving any WAMUG emails??
I checked the wamug archives and have copied & pasted my 1st reply I sent and 
your response to it below what I now suggest you try... if you are able to...

First, quit smcFanControl in the Menu Bar
Then as the smcFanControl application is not in Applications but in Downloads,
Delete the smcFanControl Folder in Downloads.
Then, reset the SMC

Reset the SMC
The SMC (System Management Controller) stores crucial settings, a circuit that 
deals with Power management, temperature monitoring and Fan Control, status 
lights, keyboard backlights, and a few other components. If your SMC becomes 
confused, you could experience problems like excessive fan noise, slow 
performance even though Activity Monitor doesn’t show the CPU being overtaxed, 
apps take forever to launch, batteries that don’t charge correctly, problems 
with sleep or wake, and so on.

If the battery is non-removable:
1. Choose Apple Menu > Shutdown

2. After your  ac shuts down, Press Shift-Control-Option on the Left side of 
the built-in Keyboard, then Press the power button at the same time.
Hold these keys and the Power Button for 10 seconds

3. Release all keys

4. Press the power button again to turn on your Mac.

Regards,
Ronni

==
Hi Ronni, 
after confirming the backup had completed and while I was out, my son took the 
Macbook to use and eventually it stopped again, black screen and fan whirring 
at full speed. I read your previous response and did that. 
A whole bunch of unintelligible (to me) DOS like information. I scanned over it 
and didn’t see anything I could interpret usefully. In any case it took me 
eventually to the login screen. 
My suspicion, following your previous email was that the issue was the SMC Fan 
Control third party app he had installed about 2 weeks back. So once I got in, 
I located it in the Downloads folder and Moved to Trash (I think the app was 
running from the Downlaods folder and not the Applications folder). 
Then upon emptying the Trash can - but not concluding that event, the screen 
went black. I still think it was that app that was the cause of all this. Now, 
the Safe Mode (or Safe/Verbose Mode) boot attempts do nothing but start the fan 
up and screen black.
I’m leaving it for now as I am unsure what to do next.
 Regards Pete 

 > On 19 May 2018, at 2:22 pm, Ronni Brown  wrote: > > Hi Peter, 
 > > > I would have suggested you had first tried to startup in Safe Mode / 
 > Verbose > Mode. > To get some feedback about what's happening, you choose to 
 > start up while > holding down Shift, Command and V: that enters both Safe 
 > Boot and Verbose > Mode, which spits out some messages about what Safe Boot 
 > is actually trying > to do as it goes. > > Using Safe Mode can help you 
 > resolve issues that are stopping your Mac from > starting up, or any issues 
 > related to your startup disk. > If a problem you’ve been having doesn’t 
 > occur when you boot to safe mode then > it’s a safe bet it’s related to a 
 > problematic kernel extension (perhaps > faulty hardware that kernel 
 > extension accesses), or – and this is more likely > – it’s related to a 
 > third-party app or service configured to start with macOS. 

> > Cheers, > Ronni > 
 > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo 
 > Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage 
 > > > macOS High Sierra 10.13.4 >

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 19 May 2018, at 11:43 am, Peter Crisp  wrote:
> 
> HI there, this morning my sons MacBook Pro (late 2011 500GB HDD - Yosemite) 
> was not booting up after many attempts. The progress bar at boot up would not 
> commence progressing. I read a few Google tips and figured I would try 
> Recovery mode which I did then with Disk Utility did a Verify Disk test. It 
> indicated some errors and “needs repair”. I pressed the Repair Disk button 
> and left it to itself and that indicated the repair was successful. Then I 
> selected Reboot on Startup disk which also succeeded. I did need to log into 
> iCloud again which wasn’t necessarily a surprise. So it all seems fine now 
> but I wonder is this the start of a failing HDD? He has a Time Capsule Backup 
> which hadn’t backed up for a couple of weeks (my kids insist on slamming the 
> lid of the MBP shut when they walk away which interrupts the backup so it 
> doesn’t ever get a chance to complete unless I intervene!!). 
> 
> So backup is completing now. 
> 
> With my other son James a couple of years back I successfully replaced his 
> internal 500GB HDD with a 250GB SSD (supplemented with a 1TB external for 
> Photos and iTunes libraries) and upgrade to 8GB RAM Because it was very slow. 
> It all worked fine just slow. This sorted it completely and now a very fast 
> 2011 MBP.
> 
> Should I do the same for Tim’s MBP?
> 
> Regards
> 
> 
> Pete
> -- The WA Macintosh User Group Mailing List --
> Archives - 

Re: MacBook failing or not?

[Peter Crisp]

Hi Ronni, after confirming the backup had completed and while I was out, my son 
took the Macbook to use and eventually it stopped again, black screen and fan 
whirring at full speed. I read your previous response and did that. A whole 
bunch of unintelligible (to me) DOS like information. I scanned over it and 
didn’t see anything I could interpret usefully. In any case it took me 
eventually to the login screen. My suspicion, following your previous email was 
that the issue was the SMC Fan Control third party app he had installed about 2 
weeks back. So once I got in, I located it in the Downloads folder and Moved to 
Trash (I think the app was running from the Downlaods folder and not the 
Applications folder). Then upon emptying the Trash can - but not concluding 
that event, the screen went black. I still think it was that app that was the 
cause of all this. Now, the Safe Mode (or Safe/Verbose Mode) boot attempts do 
nothing but start the fan up and screen black. 

I’m leaving it for now as I am unsure what to do next. 

Regards


Pete

> On 19 May 2018, at 2:22 pm, Ronni Brown  wrote:
> 
> Hi Peter,
> 
> I would have suggested you had first tried to startup in Safe Mode / Verbose 
> Mode.
> To get some feedback about what's happening, you choose to start up while 
> holding down Shift, Command and V: that enters both Safe Boot and Verbose 
> Mode, which spits out some messages about what Safe Boot is actually trying 
> to do as it goes.
> 
> Using Safe Mode can help you resolve issues that are stopping your Mac from 
> starting up, or any issues related to your startup disk.
> If a problem you’ve been having doesn’t occur when you boot to safe mode then 
> it’s a safe bet it’s related to a problematic kernel extension (perhaps 
> faulty hardware that kernel extension accesses), or – and this is more likely 
> – it’s related to a third-party app or service configured to start with macOS.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS High Sierra 10.13.4
> 
> P.S. Best of Luck to your Eagles to knock off the Premiers ’Tigers’ tomorrow 
> ;-))
> 
>> On 19 May 2018, at 11:43 am, Peter Crisp  wrote:
>> 
>> HI there, this morning my sons MacBook Pro (late 2011 500GB HDD - Yosemite) 
>> was not booting up after many attempts. The progress bar at boot up would 
>> not commence progressing. I read a few Google tips and figured I would try 
>> Recovery mode which I did then with Disk Utility did a Verify Disk test. It 
>> indicated some errors and “needs repair”. I pressed the Repair Disk button 
>> and left it to itself and that indicated the repair was successful. Then I 
>> selected Reboot on Startup disk which also succeeded. I did need to log into 
>> iCloud again which wasn’t necessarily a surprise. So it all seems fine now 
>> but I wonder is this the start of a failing HDD? He has a Time Capsule 
>> Backup which hadn’t backed up for a couple of weeks (my kids insist on 
>> slamming the lid of the MBP shut when they walk away which interrupts the 
>> backup so it doesn’t ever get a chance to complete unless I intervene!!). 
>> 
>> So backup is completing now. 
>> 
>> With my other son James a couple of years back I successfully replaced his 
>> internal 500GB HDD with a 250GB SSD (supplemented with a 1TB external for 
>> Photos and iTunes libraries) and upgrade to 8GB RAM Because it was very 
>> slow. It all worked fine just slow. This sorted it completely and now a very 
>> fast 2011 MBP.
>> 
>> Should I do the same for Tim’s MBP?
>> 
>> Regards
>> 
>> 
>> Pete
>> 
> 
> 
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> 
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Re: MacBook failing or not?

[Ronni Brown]

Hi Peter,

I would have suggested you had first tried to startup in Safe Mode / Verbose 
Mode.
To get some feedback about what's happening, you choose to start up while 
holding down Shift, Command and V: that enters both Safe Boot and Verbose Mode, 
which spits out some messages about what Safe Boot is actually trying to do as 
it goes.

Using Safe Mode can help you resolve issues that are stopping your Mac from 
starting up, or any issues related to your startup disk.
If a problem you’ve been having doesn’t occur when you boot to safe mode then 
it’s a safe bet it’s related to a problematic kernel extension (perhaps faulty 
hardware that kernel extension accesses), or – and this is more likely – it’s 
related to a third-party app or service configured to start with macOS.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.4

P.S. Best of Luck to your Eagles to knock off the Premiers ’Tigers’ tomorrow 
;-))

> On 19 May 2018, at 11:43 am, Peter Crisp  wrote:
> 
> HI there, this morning my sons MacBook Pro (late 2011 500GB HDD - Yosemite) 
> was not booting up after many attempts. The progress bar at boot up would not 
> commence progressing. I read a few Google tips and figured I would try 
> Recovery mode which I did then with Disk Utility did a Verify Disk test. It 
> indicated some errors and “needs repair”. I pressed the Repair Disk button 
> and left it to itself and that indicated the repair was successful. Then I 
> selected Reboot on Startup disk which also succeeded. I did need to log into 
> iCloud again which wasn’t necessarily a surprise. So it all seems fine now 
> but I wonder is this the start of a failing HDD? He has a Time Capsule Backup 
> which hadn’t backed up for a couple of weeks (my kids insist on slamming the 
> lid of the MBP shut when they walk away which interrupts the backup so it 
> doesn’t ever get a chance to complete unless I intervene!!). 
> 
> So backup is completing now. 
> 
> With my other son James a couple of years back I successfully replaced his 
> internal 500GB HDD with a 250GB SSD (supplemented with a 1TB external for 
> Photos and iTunes libraries) and upgrade to 8GB RAM Because it was very slow. 
> It all worked fine just slow. This sorted it completely and now a very fast 
> 2011 MBP.
> 
> Should I do the same for Tim’s MBP?
> 
> Regards
> 
> 
> Pete
> 


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MacBook failing or not?

[Peter Crisp]

HI there, this morning my sons MacBook Pro (late 2011 500GB HDD - Yosemite) was 
not booting up after many attempts. The progress bar at boot up would not 
commence progressing. I read a few Google tips and figured I would try Recovery 
mode which I did then with Disk Utility did a Verify Disk test. It indicated 
some errors and “needs repair”. I pressed the Repair Disk button and left it to 
itself and that indicated the repair was successful. Then I selected Reboot on 
Startup disk which also succeeded. I did need to log into iCloud again which 
wasn’t necessarily a surprise. So it all seems fine now but I wonder is this 
the start of a failing HDD? He has a Time Capsule Backup which hadn’t backed up 
for a couple of weeks (my kids insist on slamming the lid of the MBP shut when 
they walk away which interrupts the backup so it doesn’t ever get a chance to 
complete unless I intervene!!). 

So backup is completing now. 

With my other son James a couple of years back I successfully replaced his 
internal 500GB HDD with a 250GB SSD (supplemented with a 1TB external for 
Photos and iTunes libraries) and upgrade to 8GB RAM Because it was very slow. 
It all worked fine just slow. This sorted it completely and now a very fast 
2011 MBP.

Should I do the same for Tim’s MBP?

Regards


Pete
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