On Thu, 2003-09-25 at 08:00, Kay, Richard wrote:
> More email retrieval  problems with Telstra BigPond last night. Two
> nights in a row! This was posted on the Service Status page: "We are
> currently looking into possible problems with BigPond Mail. Customers
> with usernames R(a-i)& O(a-z) are experiencing problems retrieving
> mail. Technician are treating this issue as priority and are working
> on the problem". Anyone else affected ... or have the Gods conspired
> to just make my life a misery?

I'm guessing that your Bigpond username also starts with an R.

Bigpond have spread their email userload by letters of the alphabet. If
the server with your name on it is broken, you can't get your mail.

So the message that you got is what is happening, and that is why you
likely cannot get mail.

If your Bigpond account does not start with R, it is entirely possible
that Bigpond's status page is lagging behind and that your server is
still affected.

You need to realise that there is a lot of extra mail floating around
because of the latest Worm.

<rant>
Your first call with problems like this IMHO should not be this list,
but your ISP support line. If you don't get joy, change ISP. If this
doesn't make sense to you, imagine sending an email to WAMUG every time
your tap leaks...
</rant>

Onno Benschop 

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