Re: Problem "Big"

2020-02-20 Thread Juliet Kitson 
Been onto Ebay seller has agreed to refund just awaiting instructions.
Regards Bill

On Fri, Feb 21, 2020 at 4:59 PM Peter Crisp 
wrote:

> Hi Bill, that makes sense now. Per Ronni's email you may have recourse
> over the seller. Seems like a dodgy seller - I would doubt Qantas would
> sell off their used iPads without destatusing them to an erased unit - back
> to factory new equivalent.
>
>
> Kind Regards
>
>
> Peter Crisp
>
>
> - Original Message -
> From:
> wamug@wamug.org.au
>
> To:
> 
> Cc:
>
> Sent:
> Fri, 21 Feb 2020 13:28:11 +0800
> Subject:
> Re: Problem "Big"
>
>
> Hi Bill,
>
> Did you pay for the iPad using PayPal?
>
>- If your eligible PayPal purchase doesn’t arrive or is significantly
>different to the seller’s description, you have Buyer Protection. According
>to PayPal, it can reimburse you for the full price plus shipping costs, up
>to $20,000 per item.
>
>
> Kind Regards,
>
> Ronni
>
>
>  Ronni Brown’s iPad Pro 12.9-inch 256GB
>
>
> On 21 Feb 2020, at 11:05 am, Juliet Kitson  wrote:
>
> 
> Took not Apple store and was informed it was an ex Qantas in flight model
> and will only work on the Qantas network so now am trying to return to
> seller.
> Regards Bill
>
> On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp 
> wrote:
>
>> Ok noted on that Bill, thanks for information. Let us know how they
>> resolved if you get inside enough to understand the resolution process.
>>
>> Regards
>>
>>
>> Pete
>>
>> On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:
>>
>> I was trying to restore from iMac ,tried double tap of home button and
>> swipe up nothing changed guess I will go to apple shop tomorrow.
>> Regards Bill
>>
>> On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp 
>> wrote:
>>
>>>  Ok, noted Bill. Not sure I can give any better guidance right now. How
>>> about double click Home button and swipe up closing down the app trying to
>>> connect you to Qantas? It may be a slow process over this emailing to
>>> resolve. Any more information you can provide about what you've tried?
>>>
>>> My earlier question remains - are you trying to restore from an iCloud
>>> backup or a iTunes backup on a MAC OSX device?
>>>
>>>
>>> Kind Regards
>>>
>>>
>>> Peter Crisp
>>>
>>>
>>> - Original Message -
>>> From:
>>> wamug@wamug.org.au
>>>
>>> To:
>>> "WAMUG Mailing List" 
>>> Cc:
>>>
>>> Sent:
>>> Thu, 20 Feb 2020 08:07:10 +1100
>>> Subject:
>>> Re: Problem "Big"
>>>
>>>
>>>
>>> Hello Pete Pressing home and power button restarts iPad normal screen
>>> then enter passcode screen appears when passcode entered screen displays
>>>  "Connection lost you are not connected to the Qantas network the system is
>>> trying to connect you" red bloch\k at bottom of screen telling me to
>>> restart iPad when I do back to same as before cannot do anything else.
>>> Regards Bil
>>> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>>>
>>> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>>>
>>>> Hi Juliet, I assume you are restoring from a backup in an iMac or
>>>> MacBook held backup file within iTunes? Alternative could be from an icloud
>>>> backup, do tell which it is.
>>>>
>>>> I think if I had a fail during restoration, street being sure it has
>>>> failed by no activity, I would do a fresh erase of the destination new iPad
>>>> and start over from the start of the restoration process.
>>>>
>>>> You may also wish to do a fresh backup of the original source iPad and
>>>> then try over.
>>>>
>>>> Also I believe it is important that the new destination iPad already
>>>> has the latest iOS installed BEFORE you start a back up to it, irrespective
>>>> of the iOS of the source iPad which created the backup. Sometimes this
>>>> means you have to set it up as a "new" iPad just to enable you to do the
>>>> iOS update, then erase it, then do the restore from backup to it.
>>>>
>>>> Let us know how you go.
>>>>
>>>> Pete
>>>>
>>>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson 
>>>> wrote:
>>>> >
>>>> > I was restoring form old iPa

Re: Problem "Big"

2020-02-20 Thread Peter Crisp 
Hi Bill, that makes sense now. Per Ronni's email you may have recourse
over the seller. Seems like a dodgy seller - I would doubt Qantas
would sell off their used iPads without destatusing them to an erased
unit - back to factory new equivalent.

Kind Regards

Peter Crisp

- Original Message -
From: wamug@wamug.org.au
To:
Cc:
Sent:Fri, 21 Feb 2020 13:28:11 +0800
Subject:Re: Problem "Big"

 Hi Bill,
Did you pay for the iPad using PayPal? 

* If your eligible PayPal purchase doesn’t arrive or is
significantly different to the seller’s description, you have Buyer
Protection. According to PayPal, it can reimburse you for the full
price plus shipping costs, up to $20,000 per item.

Kind Regards,

Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 

On 21 Feb 2020, at 11:05 am, Juliet Kitson  wrote:

Took not Apple store and was informed it was an ex Qantas in flight
model and will only work on the Qantas network so now am trying to
return to seller.Regards Bill
On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp  wrote:
Ok noted on that Bill, thanks for information. Let us know how they
resolved if you get inside enough to understand the resolution
process.

Regards

Pete
On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:

I was trying to restore from iMac ,tried double tap of home button and
swipe up nothing changed guess I will go to apple shop
tomorrow.Regards Bill
On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp  wrote:
 Ok, noted Bill. Not sure I can give any better guidance right now.
How about double click Home button and swipe up closing down the app
trying to connect you to Qantas? It may be a slow process over this
emailing to resolve. Any more information you can provide about what
you've tried?
My earlier question remains - are you trying to restore from an iCloud
backup or a iTunes backup on a MAC OSX device?

Kind Regards

Peter Crisp

- Original Message -
From: wamug@wamug.org.au [4]
To:"WAMUG Mailing List" 
Cc:
Sent:Thu, 20 Feb 2020 08:07:10 +1100
Subject:Re: Problem "Big"

Hello Pete Pressing home and power button restarts iPad normal screen
then enter passcode screen appears when passcode entered screen
displays  "Connection lost you are not connected to the Qantas
network the system is trying to connect you" red blochk at bottom of
screen telling me to restart iPad when I do back to same as before
cannot do anything else.Regards Bil  Ipad 6th generation 32Gb Version
3.1.2 Build 2
On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
Hi Juliet, I assume you are restoring from a backup in an iMac or
MacBook held backup file within iTunes? Alternative could be from an
icloud backup, do tell which it is.

 I think if I had a fail during restoration, street being sure it has
failed by no activity, I would do a fresh erase of the destination new
iPad and start over from the start of the restoration process.

 You may also wish to do a fresh backup of the original source iPad
and then try over.

 Also I believe it is important that the new destination iPad already
has the latest iOS installed BEFORE you start a back up to it,
irrespective of the iOS of the source iPad which created the backup.
Sometimes this means you have to set it up as a "new" iPad just to
enable you to do the iOS update, then erase it, then do the restore
from backup to it.

 Let us know how you go. 

 Pete

 > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
 > 
 > I was restoring form old iPad to replacement iPad just about
finished and suddenly I am connected to Qantas  network what do  do.
 > Regards Bill
 > -- The WA Macintosh User Group Mailing List --
 > Archives - 
 > Guidelines - 
 > Settings & Unsubscribe - 

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Re: Problem "Big"

2020-02-20 Thread Juliet Kitson 
Thanks Ronni

On Fri, Feb 21, 2020 at 4:28 PM Ronni Brown  wrote:

> Hi Bill,
>
> Did you pay for the iPad using PayPal?
>
>- If your eligible PayPal purchase doesn’t arrive or is significantly
>different to the seller’s description, you have Buyer Protection. According
>to PayPal, it can reimburse you for the full price plus shipping costs, up
>to $20,000 per item.
>
>
> Kind Regards,
>
> Ronni
>
>
>  Ronni Brown’s iPad Pro 12.9-inch 256GB
>
>
> On 21 Feb 2020, at 11:05 am, Juliet Kitson  wrote:
>
> 
> Took not Apple store and was informed it was an ex Qantas in flight model
> and will only work on the Qantas network so now am trying to return to
> seller.
> Regards Bill
>
> On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp 
> wrote:
>
>> Ok noted on that Bill, thanks for information. Let us know how they
>> resolved if you get inside enough to understand the resolution process.
>>
>> Regards
>>
>>
>> Pete
>>
>> On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:
>>
>> I was trying to restore from iMac ,tried double tap of home button and
>> swipe up nothing changed guess I will go to apple shop tomorrow.
>> Regards Bill
>>
>> On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp 
>> wrote:
>>
>>>  Ok, noted Bill. Not sure I can give any better guidance right now. How
>>> about double click Home button and swipe up closing down the app trying to
>>> connect you to Qantas? It may be a slow process over this emailing to
>>> resolve. Any more information you can provide about what you've tried?
>>>
>>> My earlier question remains - are you trying to restore from an iCloud
>>> backup or a iTunes backup on a MAC OSX device?
>>>
>>>
>>> Kind Regards
>>>
>>>
>>> Peter Crisp
>>>
>>>
>>> - Original Message -
>>> From:
>>> wamug@wamug.org.au
>>>
>>> To:
>>> "WAMUG Mailing List" 
>>> Cc:
>>>
>>> Sent:
>>> Thu, 20 Feb 2020 08:07:10 +1100
>>> Subject:
>>> Re: Problem "Big"
>>>
>>>
>>>
>>> Hello Pete Pressing home and power button restarts iPad normal screen
>>> then enter passcode screen appears when passcode entered screen displays
>>>  "Connection lost you are not connected to the Qantas network the system is
>>> trying to connect you" red bloch\k at bottom of screen telling me to
>>> restart iPad when I do back to same as before cannot do anything else.
>>> Regards Bil
>>> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>>>
>>> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>>>
>>>> Hi Juliet, I assume you are restoring from a backup in an iMac or
>>>> MacBook held backup file within iTunes? Alternative could be from an icloud
>>>> backup, do tell which it is.
>>>>
>>>> I think if I had a fail during restoration, street being sure it has
>>>> failed by no activity, I would do a fresh erase of the destination new iPad
>>>> and start over from the start of the restoration process.
>>>>
>>>> You may also wish to do a fresh backup of the original source iPad and
>>>> then try over.
>>>>
>>>> Also I believe it is important that the new destination iPad already
>>>> has the latest iOS installed BEFORE you start a back up to it, irrespective
>>>> of the iOS of the source iPad which created the backup. Sometimes this
>>>> means you have to set it up as a "new" iPad just to enable you to do the
>>>> iOS update, then erase it, then do the restore from backup to it.
>>>>
>>>> Let us know how you go.
>>>>
>>>> Pete
>>>>
>>>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson 
>>>> wrote:
>>>> >
>>>> > I was restoring form old iPad to replacement iPad just about finished
>>>> and suddenly I am connected to Qantas  network what do  do.
>>>> > Regards Bill
>>>> > -- The WA Macintosh User Group Mailing List --
>>>> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>>> > Settings & Unsubscribe - <
>>>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>>>
>>>> -- The WA Macintosh User Group Mailing List --

Re: Problem "Big"

2020-02-20 Thread Ronni Brown 
Hi Bill,

Did you pay for the iPad using PayPal? 
If your eligible PayPal purchase doesn’t arrive or is significantly different 
to the seller’s description, you have Buyer Protection. According to PayPal, it 
can reimburse you for the full price plus shipping costs, up to $20,000 per 
item.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 21 Feb 2020, at 11:05 am, Juliet Kitson  wrote:
> 
> 
> Took not Apple store and was informed it was an ex Qantas in flight model and 
> will only work on the Qantas network so now am trying to return to seller.
> Regards Bill
> 
>> On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp  
>> wrote:
>> Ok noted on that Bill, thanks for information. Let us know how they resolved 
>> if you get inside enough to understand the resolution process.
>> 
>> Regards
>> 
>> 
>> Pete
>> 
>>> On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:
>>> 
>>> I was trying to restore from iMac ,tried double tap of home button and 
>>> swipe up nothing changed guess I will go to apple shop tomorrow.
>>> Regards Bill
>>> 
>>>> On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp  
>>>> wrote:
>>>>  Ok, noted Bill. Not sure I can give any better guidance right now. How 
>>>> about double click Home button and swipe up closing down the app trying to 
>>>> connect you to Qantas? It may be a slow process over this emailing to 
>>>> resolve. Any more information you can provide about what you've tried?
>>>> 
>>>> My earlier question remains - are you trying to restore from an iCloud 
>>>> backup or a iTunes backup on a MAC OSX device?
>>>> 
>>>> 
>>>> Kind Regards
>>>> 
>>>> 
>>>> Peter Crisp
>>>> 
>>>> 
>>>> - Original Message -
>>>> From:
>>>> wamug@wamug.org.au
>>>> 
>>>> To:
>>>> "WAMUG Mailing List" 
>>>> Cc:
>>>> 
>>>> Sent:
>>>> Thu, 20 Feb 2020 08:07:10 +1100
>>>> Subject:
>>>> Re: Problem "Big"
>>>> 
>>>> 
>>>> 
>>>> Hello Pete Pressing home and power button restarts iPad normal screen then 
>>>> enter passcode screen appears when passcode entered screen displays  
>>>> "Connection lost you are not connected to the Qantas network the system is 
>>>> trying to connect you" red bloch\k at bottom of screen telling me to 
>>>> restart iPad when I do back to same as before cannot do anything else.
>>>> Regards Bil  
>>>> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>>>> 
>>>>> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>>>>> Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook 
>>>>> held backup file within iTunes? Alternative could be from an icloud 
>>>>> backup, do tell which it is.
>>>>> 
>>>>> I think if I had a fail during restoration, street being sure it has 
>>>>> failed by no activity, I would do a fresh erase of the destination new 
>>>>> iPad and start over from the start of the restoration process.
>>>>> 
>>>>> You may also wish to do a fresh backup of the original source iPad and 
>>>>> then try over.
>>>>> 
>>>>> Also I believe it is important that the new destination iPad already has 
>>>>> the latest iOS installed BEFORE you start a back up to it, irrespective 
>>>>> of the iOS of the source iPad which created the backup. Sometimes this 
>>>>> means you have to set it up as a "new" iPad just to enable you to do the 
>>>>> iOS update, then erase it, then do the restore from backup to it.
>>>>> 
>>>>> Let us know how you go. 
>>>>> 
>>>>> Pete
>>>>> 
>>>>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
>>>>> > 
>>>>> > I was restoring form old iPad to replacement iPad just about finished 
>>>>> > and suddenly I am connected to Qantas  network what do  do.
>>>>> > Regards Bill
>>>>> > -- The WA Macintosh User Group Mailing List --
>>>>> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>>>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>>>> > Sett

Re: Problem "Big"

2020-02-20 Thread Juliet Kitson 
Took not Apple store and was informed it was an ex Qantas in flight model
and will only work on the Qantas network so now am trying to return to
seller.
Regards Bill

On Thu, Feb 20, 2020 at 3:20 PM Peter Crisp 
wrote:

> Ok noted on that Bill, thanks for information. Let us know how they
> resolved if you get inside enough to understand the resolution process.
>
> Regards
>
>
> Pete
>
> On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:
>
> I was trying to restore from iMac ,tried double tap of home button and
> swipe up nothing changed guess I will go to apple shop tomorrow.
> Regards Bill
>
> On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp 
> wrote:
>
>>  Ok, noted Bill. Not sure I can give any better guidance right now. How
>> about double click Home button and swipe up closing down the app trying to
>> connect you to Qantas? It may be a slow process over this emailing to
>> resolve. Any more information you can provide about what you've tried?
>>
>> My earlier question remains - are you trying to restore from an iCloud
>> backup or a iTunes backup on a MAC OSX device?
>>
>>
>> Kind Regards
>>
>>
>> Peter Crisp
>>
>>
>> - Original Message -----
>> From:
>> wamug@wamug.org.au
>>
>> To:
>> "WAMUG Mailing List" 
>> Cc:
>>
>> Sent:
>> Thu, 20 Feb 2020 08:07:10 +1100
>> Subject:
>> Re: Problem "Big"
>>
>>
>>
>> Hello Pete Pressing home and power button restarts iPad normal screen
>> then enter passcode screen appears when passcode entered screen displays
>>  "Connection lost you are not connected to the Qantas network the system is
>> trying to connect you" red bloch\k at bottom of screen telling me to
>> restart iPad when I do back to same as before cannot do anything else.
>> Regards Bil
>> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>>
>> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>>
>>> Hi Juliet, I assume you are restoring from a backup in an iMac or
>>> MacBook held backup file within iTunes? Alternative could be from an icloud
>>> backup, do tell which it is.
>>>
>>> I think if I had a fail during restoration, street being sure it has
>>> failed by no activity, I would do a fresh erase of the destination new iPad
>>> and start over from the start of the restoration process.
>>>
>>> You may also wish to do a fresh backup of the original source iPad and
>>> then try over.
>>>
>>> Also I believe it is important that the new destination iPad already has
>>> the latest iOS installed BEFORE you start a back up to it, irrespective of
>>> the iOS of the source iPad which created the backup. Sometimes this means
>>> you have to set it up as a "new" iPad just to enable you to do the iOS
>>> update, then erase it, then do the restore from backup to it.
>>>
>>> Let us know how you go.
>>>
>>> Pete
>>>
>>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson 
>>> wrote:
>>> >
>>> > I was restoring form old iPad to replacement iPad just about finished
>>> and suddenly I am connected to Qantas  network what do  do.
>>> > Regards Bill
>>> > -- The WA Macintosh User Group Mailing List --
>>> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> > Settings & Unsubscribe - <
>>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>>
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> Settings & Unsubscribe - <
>>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>>
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>> Settings & Unsubscribe - <
>> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List --
Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>

Re: Problem "Big"

2020-02-19 Thread Peter Crisp 
Ok noted on that Bill, thanks for information. Let us know how they resolved if 
you get inside enough to understand the resolution process.

Regards


Pete

> On 20 Feb 2020, at 11:41 am, Juliet Kitson  wrote:
> 
> I was trying to restore from iMac ,tried double tap of home button and swipe 
> up nothing changed guess I will go to apple shop tomorrow.
> Regards Bill
> 
>> On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp  
>> wrote:
>>  Ok, noted Bill. Not sure I can give any better guidance right now. How 
>> about double click Home button and swipe up closing down the app trying to 
>> connect you to Qantas? It may be a slow process over this emailing to 
>> resolve. Any more information you can provide about what you've tried?
>> 
>> My earlier question remains - are you trying to restore from an iCloud 
>> backup or a iTunes backup on a MAC OSX device?
>> 
>> 
>> Kind Regards
>> 
>> 
>> Peter Crisp
>> 
>> 
>> - Original Message -
>> From:
>> wamug@wamug.org.au
>> 
>> To:
>> "WAMUG Mailing List" 
>> Cc:
>> 
>> Sent:
>> Thu, 20 Feb 2020 08:07:10 +1100
>> Subject:
>> Re: Problem "Big"
>> 
>> 
>> 
>> Hello Pete Pressing home and power button restarts iPad normal screen then 
>> enter passcode screen appears when passcode entered screen displays  
>> "Connection lost you are not connected to the Qantas network the system is 
>> trying to connect you" red bloch\k at bottom of screen telling me to restart 
>> iPad when I do back to same as before cannot do anything else.
>> Regards Bil  
>> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>> 
>>> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>>> Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook 
>>> held backup file within iTunes? Alternative could be from an icloud backup, 
>>> do tell which it is.
>>> 
>>> I think if I had a fail during restoration, street being sure it has failed 
>>> by no activity, I would do a fresh erase of the destination new iPad and 
>>> start over from the start of the restoration process.
>>> 
>>> You may also wish to do a fresh backup of the original source iPad and then 
>>> try over.
>>> 
>>> Also I believe it is important that the new destination iPad already has 
>>> the latest iOS installed BEFORE you start a back up to it, irrespective of 
>>> the iOS of the source iPad which created the backup. Sometimes this means 
>>> you have to set it up as a "new" iPad just to enable you to do the iOS 
>>> update, then erase it, then do the restore from backup to it.
>>> 
>>> Let us know how you go. 
>>> 
>>> Pete
>>> 
>>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
>>> > 
>>> > I was restoring form old iPad to replacement iPad just about finished and 
>>> > suddenly I am connected to Qantas  network what do  do.
>>> > Regards Bill
>>> > -- The WA Macintosh User Group Mailing List --
>>> > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> > Settings & Unsubscribe - 
>>> > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
>>> Settings & Unsubscribe - 
>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>> -- The WA Macintosh User Group Mailing List --
>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml>
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Re: Problem "Big"

2020-02-19 Thread Juliet Kitson 
I was trying to restore from iMac ,tried double tap of home button and
swipe up nothing changed guess I will go to apple shop tomorrow.
Regards Bill

On Thu, Feb 20, 2020 at 11:08 AM Peter Crisp 
wrote:

>  Ok, noted Bill. Not sure I can give any better guidance right now. How
> about double click Home button and swipe up closing down the app trying to
> connect you to Qantas? It may be a slow process over this emailing to
> resolve. Any more information you can provide about what you've tried?
>
> My earlier question remains - are you trying to restore from an iCloud
> backup or a iTunes backup on a MAC OSX device?
>
>
> Kind Regards
>
>
> Peter Crisp
>
>
> - Original Message -
> From:
> wamug@wamug.org.au
>
> To:
> "WAMUG Mailing List" 
> Cc:
>
> Sent:
> Thu, 20 Feb 2020 08:07:10 +1100
> Subject:
> Re: Problem "Big"
>
>
>
> Hello Pete Pressing home and power button restarts iPad normal screen then
> enter passcode screen appears when passcode entered screen displays
>  "Connection lost you are not connected to the Qantas network the system is
> trying to connect you" red bloch\k at bottom of screen telling me to
> restart iPad when I do back to same as before cannot do anything else.
> Regards Bil
> Ipad 6th generation 32Gb Version 3.1.2 Build 2
>
> On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
>
>> Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook
>> held backup file within iTunes? Alternative could be from an icloud backup,
>> do tell which it is.
>>
>> I think if I had a fail during restoration, street being sure it has
>> failed by no activity, I would do a fresh erase of the destination new iPad
>> and start over from the start of the restoration process.
>>
>> You may also wish to do a fresh backup of the original source iPad and
>> then try over.
>>
>> Also I believe it is important that the new destination iPad already has
>> the latest iOS installed BEFORE you start a back up to it, irrespective of
>> the iOS of the source iPad which created the backup. Sometimes this means
>> you have to set it up as a "new" iPad just to enable you to do the iOS
>> update, then erase it, then do the restore from backup to it.
>>
>> Let us know how you go.
>>
>> Pete
>>
>> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
>> >
>> > I was restoring form old iPad to replacement iPad just about finished
>> and suddenly I am connected to Qantas  network what do  do.
>> > Regards Bill
>> > -- The WA Macintosh User Group Mailing List --
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>> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml>
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Re: Problem "Big"

2020-02-19 Thread Peter Crisp 
 Ok, noted Bill. Not sure I can give any better guidance right now.
How about double click Home button and swipe up closing down the app
trying to connect you to Qantas? It may be a slow process over this
emailing to resolve. Any more information you can provide about what
you've tried?
My earlier question remains - are you trying to restore from an iCloud
backup or a iTunes backup on a MAC OSX device?

Kind Regards

Peter Crisp

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG Mailing List" 
Cc:
Sent:Thu, 20 Feb 2020 08:07:10 +1100
Subject:Re: Problem "Big"

Hello Pete Pressing home and power button restarts iPad normal screen
then enter passcode screen appears when passcode entered screen
displays  "Connection lost you are not connected to the Qantas
network the system is trying to connect you" red blochk at bottom of
screen telling me to restart iPad when I do back to same as before
cannot do anything else.Regards Bil  Ipad 6th generation 32Gb Version
3.1.2 Build 2
On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:
Hi Juliet, I assume you are restoring from a backup in an iMac or
MacBook held backup file within iTunes? Alternative could be from an
icloud backup, do tell which it is.

 I think if I had a fail during restoration, street being sure it has
failed by no activity, I would do a fresh erase of the destination new
iPad and start over from the start of the restoration process.

 You may also wish to do a fresh backup of the original source iPad
and then try over.

 Also I believe it is important that the new destination iPad already
has the latest iOS installed BEFORE you start a back up to it,
irrespective of the iOS of the source iPad which created the backup.
Sometimes this means you have to set it up as a "new" iPad just to
enable you to do the iOS update, then erase it, then do the restore
from backup to it.

 Let us know how you go. 

 Pete

 > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
 > 
 > I was restoring form old iPad to replacement iPad just about
finished and suddenly I am connected to Qantas  network what do  do.
 > Regards Bill
 > -- The WA Macintosh User Group Mailing List --
 > Archives - 
 > Guidelines - 
 > Settings & Unsubscribe - 

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Re: Problem "Big"

2020-02-19 Thread Juliet Kitson 
Hello Pete Pressing home and power button restarts iPad normal screen then
enter passcode screen appears when passcode entered screen displays
 "Connection lost you are not connected to the Qantas network the system is
trying to connect you" red bloch\k at bottom of screen telling me to
restart iPad when I do back to same as before cannot do anything else.
Regards Bil
Ipad 6th generation 32Gb Version 3.1.2 Build 2

On Wed, Feb 19, 2020 at 8:05 PM Pete  wrote:

> Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook
> held backup file within iTunes? Alternative could be from an icloud backup,
> do tell which it is.
>
> I think if I had a fail during restoration, street being sure it has
> failed by no activity, I would do a fresh erase of the destination new iPad
> and start over from the start of the restoration process.
>
> You may also wish to do a fresh backup of the original source iPad and
> then try over.
>
> Also I believe it is important that the new destination iPad already has
> the latest iOS installed BEFORE you start a back up to it, irrespective of
> the iOS of the source iPad which created the backup. Sometimes this means
> you have to set it up as a "new" iPad just to enable you to do the iOS
> update, then erase it, then do the restore from backup to it.
>
> Let us know how you go.
>
> Pete
>
> > On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
> >
> > I was restoring form old iPad to replacement iPad just about finished
> and suddenly I am connected to Qantas  network what do  do.
> > Regards Bill
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
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Re: Problem "Big"

2020-02-19 Thread Pete 
Hi Juliet, I assume you are restoring from a backup in an iMac or MacBook held 
backup file within iTunes? Alternative could be from an icloud backup, do tell 
which it is.

I think if I had a fail during restoration, street being sure it has failed by 
no activity, I would do a fresh erase of the destination new iPad and start 
over from the start of the restoration process.

You may also wish to do a fresh backup of the original source iPad and then try 
over.

Also I believe it is important that the new destination iPad already has the 
latest iOS installed BEFORE you start a back up to it, irrespective of the iOS 
of the source iPad which created the backup. Sometimes this means you have to 
set it up as a "new" iPad just to enable you to do the iOS update, then erase 
it, then do the restore from backup to it.

Let us know how you go. 

Pete

> On 19 Feb 2020, at 2:45 pm, Juliet Kitson  wrote:
> 
> I was restoring form old iPad to replacement iPad just about finished and 
> suddenly I am connected to Qantas  network what do  do.
> Regards Bill
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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