Re: Router dropping out

[Jennifer Lefroy]

Thank you very much for your attention, Ronni.  My connection has now been
stable for 24 hours and I am hoping that it will remain so.  I am afraid
your instructions lie well outside my competence: I just followed the
Installation Genie.  If things go wrong again I will need Macwizardry
instead of the genie!

Kind regards,
Jennifer

On 1 April 2017 at 07:58, Ronda Brown  wrote:

> Hi Jennifer,
>
> Without knowing any details how you have setup the Dual-Band network or
> your ISP.
> Are you using PPPoE or PPPoA?
> What MTU setting do you have set?
>
> The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500
> bytes, or 1492 Bytes for PPPoE connections. For some ISPs you may need to
> reduce the MTU.
> I have found sometimes the most stable connection for PPPoE is around MTU
> 1400 on Netgear Routers
>
> You could try:
> Log into the Router using a web browser
> Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400
> Power cycle all
> Then test if you can keep the connection.
> If you can keep a solid connection at 1400 you can experiment with
> increasing to 1492
>
> Cheers,
> Ronni
> Sent from Ronni's iPad4
>
>
> > On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy 
> wrote:
> >
> > Good afternoon,
> > I have been having problems with my internet connection dropping out
> since moving house - only a few hundred metres -  two months ago.  Telstra
> eventually improved matters by locating a resistance, but I am in an old
> area with old copper wiring and I am quite a distance from the exchange
> which Telstra says makes for difficulties.  A few days ago, I could not
> connect with my router at all and so bought a new one: Netgear Nighthawk
> VDSL/ADSL as I have been notified of NBN installation between April and
> August.  I managed to set it up and my iPad and iPhone connected but not my
> Mac desktop.  I asked my provider for help, but the technician only
> succeeded in losing the connections with the iPad and iPhone.  In
> frustration, I turned everything else and overnight the magic happened and
> everything including my desktop was connected this morning.  However, later
> in the day, I lost connection and trying to reconnect, the password was not
> accepted.  I turned everything off for a few hours an
>  d I am now back online.  I believe my provider had problems at their end
> for a short time only.
> >
> > Does any one have any advice or possible explanation or do I just thole
> the dropping in and out till NBN arrives?
> >
> > Kind regards,
> > Jennifer
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe -  listinfo/wamug.org.au-wamug>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe -  listinfo/wamug.org.au-wamug>
>
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Router dropping out

[Ronda Brown]

Sorry - Typo error before - "non-PPPoA" should have been "non-PPPoE"  :(

Sent from Ronni's iPad4


> On 1 Apr 2017, at 7:58 am, Ronda Brown  wrote:
> 
> Hi Jennifer,
> 
> Without knowing any details how you have setup the Dual-Band network or your 
> ISP. 
> Are you using PPPoE or PPPoA?
> What MTU setting do you have set?
> 
> The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500 
> bytes, or 1492 Bytes for PPPoE connections. For some ISPs you may need to 
> reduce the MTU.
> I have found sometimes the most stable connection for PPPoE is around MTU 
> 1400 on Netgear Routers
> 
> You could try:
> Log into the Router using a web browser
> Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400
> Power cycle all 
> Then test if you can keep the connection.
> If you can keep a solid connection at 1400 you can experiment with increasing 
> to 1492
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy  
>> wrote:
>> 
>> Good afternoon,
>> I have been having problems with my internet connection dropping out since 
>> moving house - only a few hundred metres -  two months ago.  Telstra 
>> eventually improved matters by locating a resistance, but I am in an old 
>> area with old copper wiring and I am quite a distance from the exchange 
>> which Telstra says makes for difficulties.  A few days ago, I could not 
>> connect with my router at all and so bought a new one: Netgear Nighthawk 
>> VDSL/ADSL as I have been notified of NBN installation between April and 
>> August.  I managed to set it up and my iPad and iPhone connected but not my 
>> Mac desktop.  I asked my provider for help, but the technician only 
>> succeeded in losing the connections with the iPad and iPhone.  In 
>> frustration, I turned everything else and overnight the magic happened and 
>> everything including my desktop was connected this morning.  However, later 
>> in the day, I lost connection and trying to reconnect, the password was not 
>> accepted.  I turned everything off for a few hours a
 n
> d I am now back online.  I believe my provider had problems at their end for 
> a short time only.  
>> 
>> Does any one have any advice or possible explanation or do I just thole the 
>> dropping in and out till NBN arrives?
>> 
>> Kind regards,
>> Jennifer
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Router dropping out

[Ronda Brown]

Hi Jennifer,

Without knowing any details how you have setup the Dual-Band network or your 
ISP. 
Are you using PPPoE or PPPoA?
What MTU setting do you have set?

The normal MTU (Maximum Transmit Unit) value for most non-PPPoA is 1500 bytes, 
or 1492 Bytes for PPPoE connections. For some ISPs you may need to reduce the 
MTU.
I have found sometimes the most stable connection for PPPoE is around MTU 1400 
on Netgear Routers

You could try:
Log into the Router using a web browser
Then Go to Advanced setup, and go to WAN setup, and set the MTU at 1400
Power cycle all 
Then test if you can keep the connection.
If you can keep a solid connection at 1400 you can experiment with increasing 
to 1492

Cheers,
Ronni
Sent from Ronni's iPad4


> On 31 Mar 2017, at 5:18 pm, Jennifer Lefroy  wrote:
> 
> Good afternoon,
> I have been having problems with my internet connection dropping out since 
> moving house - only a few hundred metres -  two months ago.  Telstra 
> eventually improved matters by locating a resistance, but I am in an old area 
> with old copper wiring and I am quite a distance from the exchange which 
> Telstra says makes for difficulties.  A few days ago, I could not connect 
> with my router at all and so bought a new one: Netgear Nighthawk VDSL/ADSL as 
> I have been notified of NBN installation between April and August.  I managed 
> to set it up and my iPad and iPhone connected but not my Mac desktop.  I 
> asked my provider for help, but the technician only succeeded in losing the 
> connections with the iPad and iPhone.  In frustration, I turned everything 
> else and overnight the magic happened and everything including my desktop was 
> connected this morning.  However, later in the day, I lost connection and 
> trying to reconnect, the password was not accepted.  I turned everything off 
> for a few hours an
 d I am now back online.  I believe my provider had problems at their end for a 
short time only.  
> 
> Does any one have any advice or possible explanation or do I just thole the 
> dropping in and out till NBN arrives?
> 
> Kind regards,
> Jennifer
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -