Re: scanner image capture
Hi Gary, This could be a (old) hardware issue; or it could be incorrect operation of your software. What software are/were you using successfully to scan using this Scanner in OS X 10.6.8? Were you always just using Image Capture? I think the software that came with this model scanner was back in OS 8.1 days Epson TWAIN, Epson Scanner Monitor. When you Open Image Capture.app - In the Image Capture window, Under DEVICES - SHARED, does the Epson 610 Scanner show? You are connecting the Scanner directly to a USB Port on the Mac - not connected through a USB Hub? The Scanner has a error light, is the light 'flashing' after you connect it to the computer's USB port? Note: The scanner will turn off the fluorescent lamp if it does not receive any commands from the computer within 10 minutes. To Isolate the issue: Standard Checks are: Turn the Scanner ON. 1. Applications Utilities System Profiler (in OS X 10.6.8) If the Epson scanner appears: The scanner is detected by the Mac, therefore the issue is related to the Mac OS, software, or the driver installation. 2. If the Epson scanner does NOT appear: There is a physical communication issue as the scanner is not detected on the USB Bus. Check the data cable connections again. A) As the System Profiler does not update itself quickly, if you reconnect the data cable you should allow it a few minutes to update. B) If this fails, disconnect all other USB devices and restart the Mac with only the Epson scanner directly connected to a port on the Mac. C) Epson also recommends changing the data cable for a different, known-working cable. If the Epson scanner is not detected in the System Profiler, test the scanner on a different computer (Mac or Windows) where possible. Allow the System Profiler a few minutes to update after reconnecting the device or restart the Mac. If you are still unable to scan when using a different computer; if it is worth the time cost to test the connection on the scanner, take it to an Epson Service Centre. Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.8.2 Mountain Lion Windows 7 Ultimate (under sufferance) On 02/10/2012, at 1:13 PM, gdorn gd...@me.com wrote: On 27/09/2012, at 2:28 PM, Ronni Brown wrote: Hi Gary, How old is the scanner? ahh very old maybe 2001? Could be a driver issue; check you are using the latest driver for the scanner. downloading and reinstalling drivers says I had already the latest driver ( since approx April 2011) In Applications Utilities - 'Epson Scan Settings'; check the settings are correct. hmm - no such app present - did search - nothing of that sort found. Is it likely to be a (old ) hardware issue. thanks for the advice. Cheers, Ronni On 27/09/2012, at 1:51 PM, gdorn gd...@me.com wrote: On 26/09/2012, at 3:22 PM, Ronni Brown wrote: Hi Gary, Does the Scanner show in System Profiler USB ? No it didn't I did a restart, it showed up , so I did a scan - worked hope I don't have to keep doing that! Could something be wrong ? thanks Cheers, Ronni On 26/09/2012, at 12:39 PM, gdorn gd...@me.com wrote: Hi my Epson 610 scanner has been having intermittent connection losses for the past few months today it wont show any connection at all I tried a different cable , different USB , image capture app, preview app, vuescan app When I unplug the usb cable it does its usual scan on/ off movement thing in settingsprint and FAx it shows up under scanners, but when I press the open scanner button, nothing happens! Ps I used it last week AOK mac OS 10.6.8 Macpro 2x 2.66 13GB Ram does it mean the scanner (hardware) has gone thanks for any advice Gary Dorn gd...@mac.com -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20121002/52c571bc/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: scanner image capture
On 27/09/2012, at 2:28 PM, Ronni Brown wrote: Hi Gary, How old is the scanner? ahh very old maybe 2001? Could be a driver issue; check you are using the latest driver for the scanner. downloading and reinstalling drivers says I had already the latest driver ( since approx April 2011) In Applications Utilities - 'Epson Scan Settings'; check the settings are correct. hmm - no such app present - did search - nothing of that sort found. Is it likely to be a (old ) hardware issue. thanks for the advice. Cheers, Ronni On 27/09/2012, at 1:51 PM, gdorn gd...@me.com wrote: On 26/09/2012, at 3:22 PM, Ronni Brown wrote: Hi Gary, Does the Scanner show in System Profiler USB ? No it didn't I did a restart, it showed up , so I did a scan - worked hope I don't have to keep doing that! Could something be wrong ? thanks Cheers, Ronni On 26/09/2012, at 12:39 PM, gdorn gd...@me.com wrote: Hi my Epson 610 scanner has been having intermittent connection losses for the past few months today it wont show any connection at all I tried a different cable , different USB , image capture app, preview app, vuescan app When I unplug the usb cable it does its usual scan on/ off movement thing in settingsprint and FAx it shows up under scanners, but when I press the open scanner button, nothing happens! Ps I used it last week AOK mac OS 10.6.8 Macpro 2x 2.66 13GB Ram does it mean the scanner (hardware) has gone thanks for any advice Gary Dorn gd...@mac.com -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug gdorn gd...@mac.com gdorn gd...@mac.com -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20121002/e418484b/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: scanner image capture
Hi Gary, How old is the scanner? Could be a driver issue; check you are using the latest driver for the scanner. In Applications Utilities - 'Epson Scan Settings'; check the settings are correct. Cheers, Ronni On 27/09/2012, at 1:51 PM, gdorn gd...@me.com wrote: On 26/09/2012, at 3:22 PM, Ronni Brown wrote: Hi Gary, Does the Scanner show in System Profiler USB ? No it didn't I did a restart, it showed up , so I did a scan - worked hope I don't have to keep doing that! Could something be wrong ? thanks Cheers, Ronni On 26/09/2012, at 12:39 PM, gdorn gd...@me.com wrote: Hi my Epson 610 scanner has been having intermittent connection losses for the past few months today it wont show any connection at all I tried a different cable , different USB , image capture app, preview app, vuescan app When I unplug the usb cable it does its usual scan on/ off movement thing in settingsprint and FAx it shows up under scanners, but when I press the open scanner button, nothing happens! Ps I used it last week AOK mac OS 10.6.8 Macpro 2x 2.66 13GB Ram does it mean the scanner (hardware) has gone thanks for any advice Gary Dorn gd...@mac.com -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: scanner image capture
Hi Gary, Does the Scanner show in System Profiler USB ? Cheers, Ronni On 26/09/2012, at 12:39 PM, gdorn gd...@me.com wrote: Hi my Epson 610 scanner has been having intermittent connection losses for the past few months today it wont show any connection at all I tried a different cable , different USB , image capture app, preview app, vuescan app When I unplug the usb cable it does its usual scan on/ off movement thing in settingsprint and FAx it shows up under scanners, but when I press the open scanner button, nothing happens! Ps I used it last week AOK mac OS 10.6.8 Macpro 2x 2.66 13GB Ram does it mean the scanner (hardware) has gone thanks for any advice Gary Dorn gd...@mac.com -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: scanner image capture
On 26/09/2012, at 3:22 PM, Ronni Brown wrote: Hi Gary, Does the Scanner show in System Profiler USB ? No it didn't I did a restart, it showed up , so I did a scan - worked hope I don't have to keep doing that! Could something be wrong ? thanks Cheers, Ronni On 26/09/2012, at 12:39 PM, gdorn gd...@me.com wrote: Hi my Epson 610 scanner has been having intermittent connection losses for the past few months today it wont show any connection at all I tried a different cable , different USB , image capture app, preview app, vuescan app When I unplug the usb cable it does its usual scan on/ off movement thing in settingsprint and FAx it shows up under scanners, but when I press the open scanner button, nothing happens! Ps I used it last week AOK mac OS 10.6.8 Macpro 2x 2.66 13GB Ram does it mean the scanner (hardware) has gone thanks for any advice Gary Dorn gd...@mac.com -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug gdorn gd...@mac.com -- next part -- An HTML attachment was scrubbed... URL: http://lists.wamug.org.au/pipermail/wamug.org.au-wamug/attachments/20120927/ef99facc/attachment.htm -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
