https://bugzilla.wikimedia.org/show_bug.cgi?id=17340
Summary: Notification messages not being sent despite preferences
being set
Product: Wikimedia
Version: unspecified
Platform: All
OS/Version: All
Status: NEW
Severity: normal
Priority: Normal
Component: OTRS
AssignedTo: tstarl...@wikimedia.org
ReportedBy: ultrab...@gmail.com
I am not being sent any notifications of new tickets in my queues, or of
follow-up to tickets I own, despite having the respective preferences set to
"Yes", and despite me receiving follow-ups and there obviously being new
tickets.
The histories of tickets still show the notifications being sent out. See for
example the following ticket history:
https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketHistory&TicketID=2378671
SendAgentNotification "FollowUp"-notification sent to "ultrab...@gmail.com". -
r...@localhost (Admin OTRS) 02/03/2009 06:12:21
I never received that notification. According to Mark Bergsma, the Wikimedia
email server hasn't had anything to do with my email address (ultrablue at
gmail) at all today, when the above notification was purportedly sent out.
The last notification email I received was at 09:30 31 January 2009 (UTC). At
least one other user in the IRC channel has the same situation as me, receiving
their final notification at the same time.
This situation is only slightly annoying to me (I keep having to log in to OTRS
to check for follow-up) but if others are experiencing it too, it might be more
worrisome.
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