https://bugzilla.wikimedia.org/show_bug.cgi?id=59950
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Bug ID: 59950
Summary: "Customer ID:" missing from Ticket Information box for
agents with read-only access to ticket
Product: Wikimedia
Version: wmf-deployment
Hardware: All
OS: All
Status: NEW
Severity: minor
Priority: Unprioritized
Component: OTRS
Assignee: wikibugs-l@lists.wikimedia.org
Reporter: pat...@pobox.com
CC: b...@caseybrown.org, pat...@pobox.com,
rjd0060.w...@gmail.com
Classification: Unclassified
Mobile Platform: ---
Created attachment 14290
--> https://bugzilla.wikimedia.org/attachment.cgi?id=14290&action=edit
Ticket Information Box
PROBLEM DESCRIPTION
===================
If you access a ticket in a queue to which you have read-only access, the
"ticket information" box in ticket zoom view is formatted improperly.
"CustomerID:" is missing and the actual ID moves to the left. See attached
screenshot.
NOTE
====
The bug has been reported upstream (http://bugs.otrs.org/show_bug.cgi?id=10124)
but was closed as WORKSFORME. Given comment 2 there and the fact that the
developers do not know of this pretty obvious issue indicate that this is
related to customizations on our side. My guess would be that this is caused by
.dtl changes in the Znuny4OTRS-WikimediaDTL package (accessible via the package
manager). Among other things this package hides the CustomerInformation module
from ticket zoom view. Maybe it hides "too much" here.
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