Re: [Wikimedia-l] compromise?

2013-01-03 Thread James Salsman
On Wed, 2 Jan 2013 2:54 PM, Leslie Carr lc...@wikimedia.org wrote:
On Wed, Jan 2, 2013 at 2:50 PM, cyrano cyrano.faw...@gmail.com wrote:

 I'm proud of people like Leslie who work for less money than other
 opportunities but for a cause. They stand for their beliefs and their
 values, I strongly respect that.

I certainly do, too. I'm happy to volunteer for no pay, so I doubt
anyone can possibly question that. However, underpaying for labor in a
high demand market is a huge risk to the timely success of Foundation
projects. The cons comments on Glassdoor.com from both satisfied and
unsatisfied Foundation employees explain several reasons why.

 Yet the money of the donations, which is given for a universal cause, is
 paying an incredibly tiny subset of humanity with very expensive standards
 of life. I think that's something pertinent to consider given the topic.

Don't forget where the money is coming from. 89% of donors visit
Wikipedia several times per week and 40% of them visit at least once a
day,[1] but only a third have ever edited.[2] 88% of them have a
college degree,[3] and more than three quarters work in skilled
professions.[4] Their worldwide median income is about USD $75,000 and
more than 5% make over $200,000 per year.[5] Does that sound like the
kind of people who would want to risk losing talent because their
donations were limited to a fundraising goal set based on the
blatantly false assertion that we aren't able to raise enough money to
pay market rate?

Donors' primary concern for the future, far more than any other
concerns across all ages, income and education levels and gender, is
that volunteers will lose interest causing Wikipedia to become out of
date.[6] Sadly, that is exactly the problem we are having.[7] Of all
the strategic goals, the number of active editors is the only one not
being met.[8] But the Education Program, the most promising in
training editors inside the world's colleges and universities, doesn't
even have the staff to make sure that their article talk page
templates are correctly dated. Someone seriously asked me in private
email whether that means they're simply slacking off. No, it does not.
Those templates were corrected by staff if they were added with the
wrong date back when the Education Program was much smaller, but its
staffing levels has fallen far behind the numbers of articles or
students participating in it.

The Foundation has shown it has the political will to take action to
protect the Legal and Office Actions staff from the considerable
overhead that SOPA/PIPA would have caused had it become law. Does the
Foundation have the will to protect volunteer editors from the
deleterious effects of income inequality? Is there any other political
action which would truly or more closely be in the interest of our
volunteer editors, about a fifth of whom work in or near poverty to
contribute to Foundation projects? Given how popular the SOPA/PIPA
action was, do we have any reason to believe than editors and the
public would not overwhelmingly support such an action in support of
income equality? I intend to find out.

... it would be irresponsible of us to try to keep up with the
 average Tech company, as James Salsman had suggested.

Leslie, the most frequent cause of bankruptcy in the U.S. is
unanticipated medical expenses. If one of your family members faced
such unanticipated expenses, and you realized you could save them from
bankruptcy and perhaps even save their life by leaving the Foundation
and taking a job at market rate, would that not tend to sway your
idealism? Since any of your colleagues could face the same
circumstances, is it therefore not irresponsible instead to fail to
meet or exceed the local market rate for technical labor?

By the way, less than 10% of the volunteer-contributed appeal
messaging submissions from the 2010 fundraiser have ever been tested,
and those that were form a lognormal distribution suggesting that we
could be raising about 2.5 times as much as the best performing banner
from December, if the appeal statement in its third sentence were
replaced with the best performing result of multivariate testing of
those alternate appeal statements. All of the foreign language testing
from this and previous years shows that the best performance in
English produces the best performance in other languages, usually by
about the same margin. Therefore, performing a multivariate test to
optimize the banners and then translating the top performing resulting
messages would not place any more of a burden on translators than
using A/B testing to derive a much more poorly performing local
optimum and then translating that.

Sincerely,
James Salsman

[1] 
http://meta.wikimedia.org/w/index.php?title=File:2010_Donor_survey_report_excerpts.pdfpage=8
[2] 
http://meta.wikimedia.org/w/index.php?title=File:2010_Donor_survey_report_excerpts.pdfpage=9
[3] 

Re: [Wikimedia-l] Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices)

2013-01-03 Thread Cristian Consonni
2013/1/3 Tim Starling tstarl...@wikimedia.org:
 On 03/01/13 16:09, George Herbert wrote:
 Laugh all you want, but the best man at my wedding's scalable P2P in
 the cloud company was acquired by Adobe, then he was poached by Skype
 who were poached by Microsoft, and now he's a Very Senior Architect
 spending most of his time flying around the world to far-flung
 offices, architecting and implementing scalable P2P in the cloud.

 Flying sucks. Time spent flying should be a measure of failure, not
 success.

 Anyway, I wouldn't go so far as to deny the existence of
 petabyte-sized data sets, or to deny that some organisations derive
 value from being able to pass them through CPUs in a reasonable amount
 of time. I merely question the value of a mailing list post that says
 hey, big data, we should do that.

Which is not, as far as I understood, what Pine said.
I read Hey, big data, cool topic, interesting articles for who may be
interested follow. No action needed.
So what's the point of all this sarcasm? (note: rhetoric question, you
should not need to answer this).

We all know that our problems lie elsewhere, and as far as I am
concerned I think that the topic of Wikimedia and Big Data is only a
great opportunity for anyone who is interested.

That said, Pine, thank you for the interesting reading.

Cristian

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Re: [Wikimedia-l] Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices)

2013-01-03 Thread Martijn Hoekstra
On Jan 3, 2013 11:01 AM, Thomas Morton morton.tho...@googlemail.com
wrote:

 On 3 January 2013 06:38, Tim Starling tstarl...@wikimedia.org wrote:

  You don't need big data to see what needs to be done.


 It might help; often it is surprising how statistical analysis can help
 narrow the focus of such efforts.

 For example; it is taken as a given that incivility drives away new users,
 but do we have hard statistical evidence to back that up?

We don't even have a proper working definition of civilty, stats of how
many times and how early in their editing life someone has been uncivil to
would be hard to come by.

And if that is a
 true situation, can we identify specifically what uncivil things are
 driving the most editors away (rudeness, templating, etc.).


Editor retention programmes have some data there. Check wp:wer on en.wiki.
how the data for the other projects match up I don't know.

 Although please lets do it without words like big data, which makes me
 squirm :P

Can we make use of big microdata for future projects?



 Tom
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Re: [Wikimedia-l] compromise?

2013-01-03 Thread Thomas Dalton
On 3 January 2013 08:08, James Salsman jsals...@gmail.com wrote:
 Does that sound like the
 kind of people who would want to risk losing talent because their
 donations were limited to a fundraising goal set based on the
 blatantly false assertion that we aren't able to raise enough money to
 pay market rate?

You seem to have a misunderstanding of how employers set salaries.
Affordability isn't really a factor (you adjust who you hire and how
many people you hire based on affordability, but you can't do much
about how much you pay them). As with any procurement, you pay the
minimum that is necessary to get what you want. A good employer will
include a reasonable level of staff morale as part of what they want,
of course.

It appears that the Foundation is able to attract and retain the staff
they need and keep them happy at current salary levels, so paying any
more would be a waste of donor's money. They pay less than other
employers, but that's because people value working for a good cause so
are happy to work for less. If the Foundation failed to take advantage
of that, it wouldn't be making the most efficient use of its funds.

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Re: [Wikimedia-l] compromise?

2013-01-03 Thread Michael Snow

On 1/3/2013 12:08 AM, James Salsman wrote:

Leslie, the most frequent cause of bankruptcy in the U.S. is
unanticipated medical expenses. If one of your family members faced
such unanticipated expenses, and you realized you could save them from
bankruptcy and perhaps even save their life by leaving the Foundation
and taking a job at market rate, would that not tend to sway your
idealism? Since any of your colleagues could face the same
circumstances, is it therefore not irresponsible instead to fail to
meet or exceed the local market rate for technical labor?
James, if you actually understood the dynamics involved here, you would 
realize that this random general-interest factoid is more or less 
irrelevant to your agenda. Paying market rate salaries is not what 
protects employees from being overwhelmed by medical expenses. The type 
of long-term or catastrophic medical event that generates a situation 
like this can outstrip even the most generous salary.


What's actually relevant is the scope of medical coverage offered, 
including for dependents. On that score, as reflected in what Matthew 
shared earlier, my understanding is that the Wikimedia Foundation 
provides benefits that meet or exceed those of just about any employer 
it might be competing with. If we are actually losing any employees 
over this specific reason, I would be very interested to hear about such 
cases privately to see if we need to change our approach, and I'm sure 
Sue and Garfield would be as well. (We might very well lose employees 
dealing with personal scenarios of this nature, but I believe it's more 
likely to be due to the impact of the situation on their time and energy 
levels. In that case, we have no option but to acknowledge that they 
have their priorities in the right order.)


--Michael Snow

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Re: [Wikimedia-l] Annual Audit of the Wikimedia Foundation

2013-01-03 Thread Federico Leva (Nemo)

Garfield Byrd, 26/12/2012 21:30:

The annual audit of the Wikimedia Foundation, for the fiscal year ending
June 30, 2012 and the corresponding FAQ have been posted on the financial
reportshttp://wikimediafoundation.org/wiki/Financial_reports  page of the
Wikimedia Foundation web site.

Please contact me with any questions.


Thank you, Garfield.
For the sake of comparison, could you explain where the amounts 
previously under Special event expense are allocated in the 2012 
statement?
Also, I found it interesting that donations increased by 52 % and 
operating expenses for fundraising by 41 %.


Nemo

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[Wikimedia-l] Fwd: [Wikimedia Education] Add your resources

2013-01-03 Thread Everton Zanella Alvarenga
For those here interested that are not part of the education list.


-- Forwarded message --
From: LiAnna Davis lda...@wikimedia.org
Date: Thu, Jan 3, 2013 at 3:42 PM
Subject: [Wikimedia Education] Add your resources
To: educat...@lists.wikimedia.org


I've been working on revamping the Resources page in the education
portal of the outreach wiki, with the goal of making it a better place
for all of us to share help resources across the different programs:
http://outreach.wikimedia.org/wiki/Education_Portal/Tips_and_Resources

As more and more education programs start around the world, it's even
more important to share resources across our countries and languages
so that new programs are not reinventing the wheel and are instead
building off of what others have already created. With that in mind,
I'm encouraging anyone who has created good reference materials for
instructors or students participating in an education program to add
those resources to the page. All types of references are welcome —
brochures, handouts, videos, online trainings, slide decks, etc.

I welcome any additions to the page, as well as any feedback or ideas
on how to make the page even more useful for all of us!

LiAnna

--
LiAnna Davis
Wikipedia Education Program Communications Manager
Wikimedia Foundation
http://education.wikimedia.org
(415) 839-6885 x6649
lda...@wikimedia.org

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A life spent making mistakes is not only more honorable, but more
useful than a life spent doing nothing.

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Re: [Wikimedia-l] Annual Audit of the Wikimedia Foundation

2013-01-03 Thread Thomas Dalton
On Jan 3, 2013 6:47 PM, Federico Leva (Nemo) nemow...@gmail.com wrote:

 Also, I found it interesting that donations increased by 52 % and
operating expenses for fundraising by 41 %.

What did you find interesting about that?
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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Gerard Meijssen
Hoi,
The Portuguese Wikivoyage has been created. :)
Thanks,
 GerardM


On 12 November 2012 22:31, Rodrigo Tetsuo Argenton 
rodrigo.argen...@gmail.com wrote:

 So you're telling me there's files, but you will not import because no one
 of the Portuguese speakers helped in the cleaning process? Then I'll
 have to start
 from scratch (something that already exists), denying the existence of a
 community and the previous project and I still have to go through
 various bureaucratic
 processes, so that maybe one day the project (that already exists) come
 into
 existence?

 More than that, we have to manually import the WikiTravel, and as we
 have no import
 tool, we will not be able to bring together the history, so authorship is
 not properly credited, breaking the license, something which we can not do.
 Soon, we will have to find a way to give credit to those who wrote, or even
 write from scratch... so pretty...

 I really wanted to understand the reason for not bringing all the languages
 of Wikitravel ... everything was under a free license, it would give a
 lot more work? More work than the work to make 2000 new articles in pt?

 Tomorrow I restart the project, and maybe in 6 years it will come to have
 the 2000 articles again. For today I have to cancel activities for the next
 semester that could increase project visibility, after all it does not
 exist
 .


 I know that Wikipedia is The priority, but for the love of god!


 On 12 November 2012 15:33, MF-Warburg mfwarb...@googlemail.com wrote:

  2012/11/12 Federico Leva (Nemo) nemow...@gmail.com
 
   Roland Unger, 12/11/2012 07:46:
  
Hi folks,
  
   the Wikivoyage e.V. got the xml files of more language versions, I
   think also for es, fi, hu, ja, pl, pt, ro and zh from user Wrh2.
  
  
   Where are they? Again, please publish them.
  
  
  I can only underline this. It would be quite necessary to know how many
  pages existed there and how active the project actually was (There is no
  reason for the language committee to make an exception for all these
  languages IN BULK if some have actually no current interest from users).
  The XML dumps can of course be imported to Incubator in the case that an
  own subdomain is not immediately created.
  Note that some pages for a wikivoyage in Spanish have already been
 started
  on Incubator, as well as this request/discussion:
 
 
 https://meta.wikimedia.org/wiki/Requests_for_new_languages/Wikivoyage_Spanish
 
  Besides, can these old wikis from which the xml files were taken still be
  accessed? At least it is not http://pt.wikivoyage-old.org/ .
 
 
 
   But there were no users who helped us to check to contents.
  
  
   https://meta.wikimedia.org/**wiki/Wikivoyage/New_language_**versions
  https://meta.wikimedia.org/wiki/Wikivoyage/New_language_versionsis now
  on Meta, by the way.
   https://meta.wikimedia.org/**wiki/New_wikis_importers
  https://meta.wikimedia.org/wiki/New_wikis_importers/might/ want to help
  doing the XML import, depending on how much
   pre-emptive cleanup is actually needed; you can try asking them.
  
 
   Indeed ;-)
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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Osmar Valdebenito
Great!

Osmar Valdebenito G.


2013/1/3 Patricio Lorente patricio.lore...@gmail.com

 2013/1/3 Gerard Meijssen gerard.meijs...@gmail.com:
  Hoi,
  The Portuguese Wikivoyage has been created. :)
  Thanks,
   GerardM

 And also the Spanish Wikivoyage!
 http://es.wikivoyage.org/wiki/P%C3%A1gina_principal

  Patricio


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 Blog: http://www.patriciolorente.com.ar
 Identi.ca // Twitter: @patriciolorente

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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Rodrigo Tetsuo Argenton
Uhuu

Thank all, thanks awesome!!Hooray!!

On 3 January 2013 18:28, Gerard Meijssen gerard.meijs...@gmail.com wrote:

 Hoi,
 The Portuguese Wikivoyage has been created. :)
 Thanks,
  GerardM


 On 12 November 2012 22:31, Rodrigo Tetsuo Argenton 
 rodrigo.argen...@gmail.com wrote:

  So you're telling me there's files, but you will not import because no
 one
  of the Portuguese speakers helped in the cleaning process? Then I'll
  have to start
  from scratch (something that already exists), denying the existence of a
  community and the previous project and I still have to go through
  various bureaucratic
  processes, so that maybe one day the project (that already exists) come
  into
  existence?
 
  More than that, we have to manually import the WikiTravel, and as we
  have no import
  tool, we will not be able to bring together the history, so authorship is
  not properly credited, breaking the license, something which we can not
 do.
  Soon, we will have to find a way to give credit to those who wrote, or
 even
  write from scratch... so pretty...
 
  I really wanted to understand the reason for not bringing all the
 languages
  of Wikitravel ... everything was under a free license, it would give a
  lot more work? More work than the work to make 2000 new articles in pt?
 
  Tomorrow I restart the project, and maybe in 6 years it will come to have
  the 2000 articles again. For today I have to cancel activities for the
 next
  semester that could increase project visibility, after all it does not
  exist
  .
 
 
  I know that Wikipedia is The priority, but for the love of god!
 
 
  On 12 November 2012 15:33, MF-Warburg mfwarb...@googlemail.com wrote:
 
   2012/11/12 Federico Leva (Nemo) nemow...@gmail.com
  
Roland Unger, 12/11/2012 07:46:
   
 Hi folks,
   
the Wikivoyage e.V. got the xml files of more language versions, I
think also for es, fi, hu, ja, pl, pt, ro and zh from user Wrh2.
   
   
Where are they? Again, please publish them.
   
   
   I can only underline this. It would be quite necessary to know how many
   pages existed there and how active the project actually was (There is
 no
   reason for the language committee to make an exception for all these
   languages IN BULK if some have actually no current interest from
 users).
   The XML dumps can of course be imported to Incubator in the case that
 an
   own subdomain is not immediately created.
   Note that some pages for a wikivoyage in Spanish have already been
  started
   on Incubator, as well as this request/discussion:
  
  
 
 https://meta.wikimedia.org/wiki/Requests_for_new_languages/Wikivoyage_Spanish
  
   Besides, can these old wikis from which the xml files were taken still
 be
   accessed? At least it is not http://pt.wikivoyage-old.org/ .
  
  
  
But there were no users who helped us to check to contents.
   
   
https://meta.wikimedia.org/**wiki/Wikivoyage/New_language_**versions
 
   https://meta.wikimedia.org/wiki/Wikivoyage/New_language_versionsis
 now
   on Meta, by the way.
https://meta.wikimedia.org/**wiki/New_wikis_importers
   https://meta.wikimedia.org/wiki/New_wikis_importers/might/ want to
 help
   doing the XML import, depending on how much
pre-emptive cleanup is actually needed; you can try asking them.
   
  
Indeed ;-)
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  rodrigo.argen...@gmail.com
  +55 11 97 97 18 884
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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Oona Castro
Awesome, Gerard!

Muito obrigada!

Happy new year and great guides to Portuguese speaking countries ;-)

Oona



On 3 January 2013 18:28, Gerard Meijssen gerard.meijs...@gmail.com wrote:

 Hoi,
 The Portuguese Wikivoyage has been created. :)
 Thanks,
  GerardM


 On 12 November 2012 22:31, Rodrigo Tetsuo Argenton 
 rodrigo.argen...@gmail.com wrote:

  So you're telling me there's files, but you will not import because no
 one
  of the Portuguese speakers helped in the cleaning process? Then I'll
  have to start
  from scratch (something that already exists), denying the existence of a
  community and the previous project and I still have to go through
  various bureaucratic
  processes, so that maybe one day the project (that already exists) come
  into
  existence?
 
  More than that, we have to manually import the WikiTravel, and as we
  have no import
  tool, we will not be able to bring together the history, so authorship is
  not properly credited, breaking the license, something which we can not
 do.
  Soon, we will have to find a way to give credit to those who wrote, or
 even
  write from scratch... so pretty...
 
  I really wanted to understand the reason for not bringing all the
 languages
  of Wikitravel ... everything was under a free license, it would give a
  lot more work? More work than the work to make 2000 new articles in pt?
 
  Tomorrow I restart the project, and maybe in 6 years it will come to have
  the 2000 articles again. For today I have to cancel activities for the
 next
  semester that could increase project visibility, after all it does not
  exist
  .
 
 
  I know that Wikipedia is The priority, but for the love of god!
 
 
  On 12 November 2012 15:33, MF-Warburg mfwarb...@googlemail.com wrote:
 
   2012/11/12 Federico Leva (Nemo) nemow...@gmail.com
  
Roland Unger, 12/11/2012 07:46:
   
 Hi folks,
   
the Wikivoyage e.V. got the xml files of more language versions, I
think also for es, fi, hu, ja, pl, pt, ro and zh from user Wrh2.
   
   
Where are they? Again, please publish them.
   
   
   I can only underline this. It would be quite necessary to know how many
   pages existed there and how active the project actually was (There is
 no
   reason for the language committee to make an exception for all these
   languages IN BULK if some have actually no current interest from
 users).
   The XML dumps can of course be imported to Incubator in the case that
 an
   own subdomain is not immediately created.
   Note that some pages for a wikivoyage in Spanish have already been
  started
   on Incubator, as well as this request/discussion:
  
  
 
 https://meta.wikimedia.org/wiki/Requests_for_new_languages/Wikivoyage_Spanish
  
   Besides, can these old wikis from which the xml files were taken still
 be
   accessed? At least it is not http://pt.wikivoyage-old.org/ .
  
  
  
But there were no users who helped us to check to contents.
   
   
https://meta.wikimedia.org/**wiki/Wikivoyage/New_language_**versions
 
   https://meta.wikimedia.org/wiki/Wikivoyage/New_language_versionsis
 now
   on Meta, by the way.
https://meta.wikimedia.org/**wiki/New_wikis_importers
   https://meta.wikimedia.org/wiki/New_wikis_importers/might/ want to
 help
   doing the XML import, depending on how much
pre-emptive cleanup is actually needed; you can try asking them.
   
  
Indeed ;-)
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  --
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  rodrigo.argen...@gmail.com
  +55 11 97 97 18 884
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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Gerard Meijssen
Hoi,
I am only the bringer of the good news. I posted this because of the many
words we spend on it. It is happily resolved.
Thanks,
 GerardM


On 4 January 2013 00:01, Everton Zanella Alvarenga everton...@gmail.comwrote:

 Hi, Gerard.

 Thank you. I am sure there were people involved that worked hard to
 make it happen.

 The community of Portuguese speakers for sure appreciate these efforts.

 Tom

 2013/1/3 Gerard Meijssen gerard.meijs...@gmail.com:
  Hoi,
  The Portuguese Wikivoyage has been created. :)
  Thanks,
   GerardM

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Re: [Wikimedia-l] Wikivoyage project launch/migration update

2013-01-03 Thread Gerard Meijssen
Hoi Etienne,
Thank you for informing us about the Assamese Wikisource; it is live as
well :)
A great day :)
Thanks,
GerardM


On 4 January 2013 00:40, Etienne Beaule betie...@bellaliant.net wrote:

 Everyone forgot the assamese wikisource.


 On 2013-01-03 19:37, Gerard Meijssen gerard.meijs...@gmail.com wrote:

  Hoi,
  I am only the bringer of the good news. I posted this because of the many
  words we spend on it. It is happily resolved.
  Thanks,
   GerardM
 
 
  On 4 January 2013 00:01, Everton Zanella Alvarenga
  everton...@gmail.comwrote:
 
  Hi, Gerard.
 
  Thank you. I am sure there were people involved that worked hard to
  make it happen.
 
  The community of Portuguese speakers for sure appreciate these efforts.
 
  Tom
 
  2013/1/3 Gerard Meijssen gerard.meijs...@gmail.com:
  Hoi,
  The Portuguese Wikivoyage has been created. :)
  Thanks,
   GerardM
 
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[Wikimedia-l] Editor retention (was Re: Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices))

2013-01-03 Thread Tim Starling
On 03/01/13 22:46, Martijn Hoekstra wrote:
 Editor retention programmes have some data there. Check wp:wer on en.wiki.
 how the data for the other projects match up I don't know.

Yes, that page describes the problem in detail. But the suggestions
they offer under how you can help are along the same lines as
policies that have been in place on Wikipedia since 2002 or earlier.
It's been tried, it didn't work.

The problem is, some people want to feel powerful more than they want
Wikipedia to grow. Or even if they want Wikipedia to grow on a
cerebral level, exercising power over another user is immediately
pleasurable, and they don't have sufficient impulse control to stop
themselves from doing it.

It should be obvious that what is missing is discipline. An
arbitration committee with expanded scope, with full-time members
funded by the WMF (at arm's length for legal reasons), could go a long
way towards solving the problem. Some users will be reformed when
their technical power is threatened (be that editing or admin access),
others will just leave as soon as their reputation is at stake.

There is risk, because the editor population will probably be reduced
in the short term, and it's hard to know if it will ever recover. I
don't know if there is anyone with the power to save Wikipedia who
also has the required courage.

-- Tim Starling


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Re: [Wikimedia-l] Editor retention (was Re: Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices))

2013-01-03 Thread Steven Walling
On Thu, Jan 3, 2013 at 8:13 PM, Tim Starling tstarl...@wikimedia.orgwrote:

 It should be obvious that what is missing is discipline. An
 arbitration committee with expanded scope, with full-time members
 funded by the WMF (at arm's length for legal reasons), could go a long
 way towards solving the problem. Some users will be reformed when
 their technical power is threatened (be that editing or admin access),
 others will just leave as soon as their reputation is at stake.


Right! Because we all know the solution to social problems is oligarchy.

Steven
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Re: [Wikimedia-l] Editor retention (was Re: Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices))

2013-01-03 Thread Risker
On 4 January 2013 00:01, Steven Walling steven.wall...@gmail.com wrote:

 On Thu, Jan 3, 2013 at 8:13 PM, Tim Starling tstarl...@wikimedia.org
 wrote:

  It should be obvious that what is missing is discipline. An
  arbitration committee with expanded scope, with full-time members
  funded by the WMF (at arm's length for legal reasons), could go a long
  way towards solving the problem. Some users will be reformed when
  their technical power is threatened (be that editing or admin access),
  others will just leave as soon as their reputation is at stake.
 

 Right! Because we all know the solution to social problems is oligarchy.


Ironically, Steven, there is a lot to be said in favour of oligarchy; it's
how most organized groups survive, provided they ensure the few who have
authority remain rooted in the larger group.

Tim raises many interesting points.

It's a difficult problem that has its roots much further back than most us
can imagine - remember that early English Wikipedians were largely drawn
from either the Usenet, the academic, or the open source/free speech
communities, and none of them are particularly noted for their deep-rooted
commitment to civil discourse.  Newer users learned their wiki-manners
from the old hands; certainly many of those who were in positions of
authority when I joined in 2005 were not exactly paragons of civility.
Back then, though, these behaviours were considered quirky or off-beat,
and the individuals considered to have character and guts.  To give
many of them their due, they managed to get this crazy enterprise off the
ground and keep it flying despite the many obstacles that existed.

At the same time, many of the processes that were established early on
depended on genuine good faith and a touching degree of idealism. Requests
for comment were intended to draw in users for additional considered
opinions, who had little or no history with the topic (or person)
involved.  For some time, that worked; however, today's requests for
comment almost always wind up with the editors whose opinions had already
been expressed repeating the same arguments, few additional uninvolved
voices, and often as not the same divergence that existed beforehand.

We have been, to some extent, the victims of our own success.  We grew
exponentially and not organically, and given the roots of our community,
the usual group structural forms were eschewed. There was also practically
no money for anything for a very long time (our fundraisers now raise as
much in a day as they did in the entire year when I first joined up), and
very few employees who kept the operation together with shoestrings and
sealing wax, while everything else was left to the editorial communities
(and the volunteer developer communities) to keep things going. This
flattened hierarchy of leadership worked reasonably well with a smaller
editorial community that had barely scratched the surface of content
creation, but quickly showed itself to be impractical when editors joined
in droves - many of them focusing on hand-to-hand combat with vandals.
Those who loathed wasting their time cleaning up after vandals were glad to
have this newer cadre join them; however, there was a palpable difference
in their reason for becoming part of the community, and when the number of
highly active contributors more than doubled over a short period of time,
it was impossible to provide an effective process to help them learn the
technical, policy, and cultural expectations. Efforts to try to remedy some
of these issues have been largely unsuccessful, with an overwhelming
proliferation of often-conflicting policies that are nearly
incomprehensible to the uninitiated, an overabundance of badly written and
poorly descriptive templates, and a dependence on automated tools for
social interaction.

And Tim is right about interpersonal interactions being one of the largest
problems on English Wikipedia, although I think it's important to remember
that the vast majority poor editorial behaviour never comes to the
attention of the broader community.  Only a microscopic portion of it ever
manages to get as far as a noticeboard, and if it gets there it will almost
always be because an experienced user is filing the complaint (most of the
time about another experienced user). No, the problems are on user talk
pages, and article talk pages - or they're not even discussed, they're just
edits that are reverted with snippy edit summaries or no edit summary at
all.  New editors don't know what BRD means (Bold, Revert, Discuss).

I'm not sure Tim's proposal would be the best solution, but I'm very
doubtful that the English Wikipedia community is able to pull itself
together enough to establish some of the important structures that it needs
to continue its growth.  We probably *do* need a group with the authority
to settle longterm content disputes, another with the authority to
harmonize and simplify the policies, and another to improve the
enculturation 

Re: [Wikimedia-l] Editor retention (was Re: Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices))

2013-01-03 Thread Tim Starling
On 04/01/13 16:01, Steven Walling wrote:
 On Thu, Jan 3, 2013 at 8:13 PM, Tim Starling tstarl...@wikimedia.orgwrote:
 
 It should be obvious that what is missing is discipline. An
 arbitration committee with expanded scope, with full-time members
 funded by the WMF (at arm's length for legal reasons), could go a long
 way towards solving the problem. Some users will be reformed when
 their technical power is threatened (be that editing or admin access),
 others will just leave as soon as their reputation is at stake.

 
 Right! Because we all know the solution to social problems is oligarchy.

The solution for social problems is to have rules and a means to
punish people who break them. This is well-established by experimental
psychology, see for example:

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2599936/

Oligarchy is not the only way to achieve this, but it is the model
typically used in these game theory experiments. So it is hard for me
to understand why you think it is ridiculous.

Oligarchy is a popular model for the governance of organisations. WMF
itself is governed by a Board of Trustees. Nobody seems to think that
is ridiculous.

I'm not saying that good behaviour on Wikipedia can be enforced by the
direct efforts of a governing committee. I am saying that a governing
committee could have sufficient resources under its control (case
officers, etc.) to effect significant change.

-- Tim Starling


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Re: [Wikimedia-l] Editor retention (was Re: Big data benefits and limitations (relevance: WMF editor engagement, fundraising, and HR practices))

2013-01-03 Thread Erik Moeller
On Thu, Jan 3, 2013 at 8:13 PM, Tim Starling tstarl...@wikimedia.org wrote:

 It should be obvious that what is missing is discipline. An
 arbitration committee with expanded scope, with full-time members
 funded by the WMF (at arm's length for legal reasons), could go a long
 way towards solving the problem. Some users will be reformed when
 their technical power is threatened (be that editing or admin access),
 others will just leave as soon as their reputation is at stake.

I do agree that better mechanisms for dispute resolution, dealing with
topic warring, article ownership, and plain old incivility are needed.
But I don't believe that those issues are at the heart of the editor
retention problem as you seem to suggest, but rather, that they tend
to occur later in the editor lifecycle, among a subset of editors
which in fact already has survived many of the primary factors that
deter new editors and are therefore relatively likely to retain. The
new editor experience is characterized more by templating and assembly
line style enforcement of existing policies than it is by incivility,
topic warring, article ownership and incivility.

I'm wondering whether the key findings in Halfaker's recent rise and
decline paper resonate with you:
http://www-users.cs.umn.edu/~halfak/publications/The_Rise_and_Decline/

Existing data like the above supports strongly the notion that
well-intentioned, good faith contributors are much more heavily
discouraged in 2012 than they were in 2004 or 2005, but this can be
explained in significant part with the influx of bad faith
contributors that have necessitated increasingly heavy handed ways to
control against bad edits (Huggle, Twinkle, AbuseFilter, etc.) --
which catch good faith editors in the crossfire -- as well as
increasing expectations of what constitutes an acceptable quality edit
/ page creation.

In an environment where most folks who show up want to help, it's easy
to be welcoming and supportive of new contributors. As Wikipedia had
to deal with more and more spammers, crackpots and assholes, while
simultaneously being more and more scrutinized in terms of quality and
reliability, new users have increasingly been seen as guilty until
proven innocent and are dealt not so much in a deliberately uncivil,
but more in an assembly line robotic fashion that's highly
discouraging. Templating with standard messages, no matter how
friendly, is much more common than explicit incivility toward a new
user and lack of any form of personal encouragement or gratitude.

If that is correct, then the answer -- at least for very new users --
isn't first and foremost a more disciplined enforcement of existing
policies. Rather, new editors are simply treated in a manner that's
discouraging more than it is encouraging, without that treatment being
in violation of any policy -- indeed, with various policies in fact
calling for precisely such discouraging actions to be taken in order
to preserve quality, to enforce notability and sourcing policies, etc.

The answer, then, is to find ways to make the new user experience more
encouraging and pleasurable, such as:

* simplifying the interface so that we can at least get rid of
technical reasons that lead to early edits being unsuccessful and
reverted (Visual Editor, talk page replacement, notifications, etc.);
* making it easy to find things to do that are relatively low-risk
(something the E3 team is experimenting with right now) so that new
editors can have a more ladder-like experience of becoming good
contributors;
* guiding the new user in a clear and instructive manner, and pointing
them to places where they can get help from another human being (cf.
Teahouse)

More disruptive technical solutions could include:

* safer alternative work/collaboration spaces that don't suffer from
the contention issues of the main article space (sandboxes on
steroids)
* easier ways for new users to re-do an edit that has been reverted
(cf. https://meta.wikimedia.org/wiki/Research:Improve_your_edit )
* real-time mechanisms for coaching, collaboration (chat, real-time
collaborative editing) and mentor matchmaking

More disruptive policy-level changes would include rethinking some of
the more problematic quality-related policies, especially notability.

That's not to say that we should ignore the deeper social issues that
arise in maintaining a universal encyclopedia in a radically open
manner (and indeed, the community has learned, evolved and continually
improved its ways of dealing with those issues). But most new users
give up well before encountering those issues. When new editors
complain about Wikipedia being mean, they complain more often about
reverts, templating, deletion nominations, etc. -- none of which are
in fact inherently uncivil according to Wikipedia's own policies,
but rather part of its overzealous immune system. In other words,
rudeness is in the eye of the beholder.

All best,
Erik
-- 
Erik Möller
VP of Engineering and Product