[Wikitech-ambassadors] Please create less user annoyance

2013-10-14 Thread Romaine Wiki
In the past week a software change was executed which was in use by many users 
which gave negative responses as users do not know how to restore it for 
themselves. I understand that technical changes are needed and can't be 
prevented, but what can be prevented is they height of the annoyance. As 
technical ambassador I can explain why things change, but as I have not all the 
know how I was unable to deliver the code for the users vector.css (or 
common/vector.js) to repair the issue. I would suggest that 
developers/tech/everyone is aware of the consequences changes have for local 
users who daily have to deal with changes in the software. I am not sure if it 
is workable, but I still want to suggest: please have a page (or something) 
where I as tech ambassador or users can read how the change in the software can 
be restored in the personal settings.

It happens too much that end users are much annoyed by changes while there is 
no direct answer for how to restore it in the common.css or .js, while such is 
possible.

Romaine

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Re: [Wikitech-ambassadors] Please create less user annoyance

2013-10-14 Thread Steven Walling
On Mon, Oct 14, 2013 at 9:21 AM, Romaine Wiki wrote:

> In the past week a software change was executed which was in use by many
> users which gave negative responses as users do not know how to restore it
> for themselves. I understand that technical changes are needed and can't be
> prevented, but what can be prevented is they height of the annoyance. As
> technical ambassador I can explain why things change, but as I have not all
> the know how I was unable to deliver the code for the users vector.css (or
> common/vector.js) to repair the issue. I would suggest that
> developers/tech/everyone is aware of the consequences changes have for
> local users who daily have to deal with changes in the software. I am not
> sure if it is workable, but I still want to suggest: please have a page (or
> something) where I as tech ambassador or users can read how the change in
> the software can be restored in the personal settings.
>
> It happens too much that end users are much annoyed by changes while there
> is no direct answer for how to restore it in the common.css or .js, while
> such is possible.
>
> Romaine


Hi Romaine,

When giving feedback like this, it really helps to be specific about which
issue you're talking about. Technical changes in MediaWiki can come from a
large number of people, including: local site sysops, volunteer MediaWiki
core or extension developers, Wikimedia Foundation technical staff, chapter
technical staff, and others I may be forgetting. If you don't say what
change we're talking about, the feedback is meaningless, because no one
knows who it is addressed to.

-- 
Steven Walling,
Product Manager
https://wikimediafoundation.org/
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