Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

2016-05-24 Thread Chuck Anderson
On Tue, May 24, 2016 at 03:24:51PM -0600, Mike Fitzgerald wrote:
> As to changes, we're an Aruba wireless shop. Multiple controllers but 
> different IP spaces so as users moved around campus and jump from one 
> controller to another, they see L2 re-transmits, ARP failures, etc. as their 
> IP address goes out of service.  This was pretty clear to see with the 
> "timeline" feature that actually lets you watch step by step a client's  
> connection history, not only to an given AP or controller, but what vlan/ip 
> space, ssid, etc,  We're planning to change the controller config so that all 
> controllers have the same vlans/ip spaces, in the same order and then turn up 
> hash-based vlan selection so that once your device gets an IP to start the 
> day, you keep that same IP as you hop controller to controller and we hope 
> that will smooth the transitions and cut back on the L2 re-transmits, ARP 
> misses, etc.

Watch out for this issue which we hit due to Aruba's lack of the
ability to send a gratuitous ARP or similar packet on behalf of a
client that has roamed from an AP on one controller to an AP on
another controller:

http://community.arubanetworks.com/t5/Wireless-Access/Expected-behavior-when-client-roams-across-controllers/td-p/259215

We are still working with Aruba on this, but it may turn into a
request for Aruba to implement such a feature as it already exists on
Juniper/Trapeze (and probably Cisco, though I have no direct
experience there):

https://www.reddit.com/r/networking/comments/36cod1/what_on_earth_is_ip_protocol_number_99/crdcljr


> Voyance also reported a fair amount of SSID hopping issues we didn't know 
> were going on. Using that timeline feature, I figured out it was related to 
> turning up password change enforcement.  We have Eduroam as our primary 
> 802.1x SSID and brandeis_open for things that can't do 802.1x. Once a device 
> connects to 802.1x, we tag its entry in the endpoint database as being 802.1x 
> capable.  The brandeis_open SSID checks for that tag and if it exists, tells 
> you to go back to Eduroam, waits a short time and drops your connection.  
> People were changing their passwords via our portal but their old cached 
> passwords were still on their Eduroam config on things like smart phones, 
> etc.  That connection would fail, their device would then hop to 
> brandeis_open, which would see them as 802.1x capable and tell them to go 
> away and the device would try Eduroam again. Back and forth between the two 
> SSID's, over and over.  The timeline showed the SSID hop but we could also 
> see the radius login failure due to rejected credentials in between.  Light 
> bulb moment!.  We'll be adding text to our password change portal to remind 
> people to forget and reconnect to Eduroam on all their devices after a 
> password change.  Being able to more easily see these types of things makes 
> Voyance a winner for me, as those more global things are generally hardest to 
> see, especially in the case of things are not hard failures.


Sounds like a reason to switch to EAP-TLS!

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Re: Nyansa Voyance - thoughts?

2016-05-24 Thread Mike Fitzgerald
Ryan,

It's been pretty good at least in getting you to the right area (wifi vs 
dns/dhcp/radius) and also calling out things within wifi (weak signal, client 
hopping SSID, SNR issues) and it seems to be getting better and better as time 
goes on.  One of the things I really like is that new features/intelligence 
just start showing up without having to download code, etc.  They just update 
things in the cloud and you have immediate access.

As to client troubleshooting, I've been trying to use Voyance as the first 
tool. I may then go into a vendor-specific tool to really get specific but by 
the time I do that, Voyance has told me at what I should be taking a closer 
look.  It doesn't try to narrow it down to one root cause, but rather 
recommends one or more things that you should investigate based upon the 
symptoms it detected. I don't know that I can put a percentage on it, but it 
has been pretty accurate in the recommendations.

As to changes, we're an Aruba wireless shop. Multiple controllers but different 
IP spaces so as users moved around campus and jump from one controller to 
another, they see L2 re-transmits, ARP failures, etc. as their IP address goes 
out of service.  This was pretty clear to see with the "timeline" feature that 
actually lets you watch step by step a client's  connection history, not only 
to an given AP or controller, but what vlan/ip space, ssid, etc,  We're 
planning to change the controller config so that all controllers have the same 
vlans/ip spaces, in the same order and then turn up hash-based vlan selection 
so that once your device gets an IP to start the day, you keep that same IP as 
you hop controller to controller and we hope that will smooth the transitions 
and cut back on the L2 re-transmits, ARP misses, etc.

Voyance also reported a fair amount of SSID hopping issues we didn't know were 
going on. Using that timeline feature, I figured out it was related to turning 
up password change enforcement.  We have Eduroam as our primary 802.1x SSID and 
brandeis_open for things that can't do 802.1x. Once a device connects to 
802.1x, we tag its entry in the endpoint database as being 802.1x capable.  The 
brandeis_open SSID checks for that tag and if it exists, tells you to go back 
to Eduroam, waits a short time and drops your connection.  People were changing 
their passwords via our portal but their old cached passwords were still on 
their Eduroam config on things like smart phones, etc.  That connection would 
fail, their device would then hop to brandeis_open, which would see them as 
802.1x capable and tell them to go away and the device would try Eduroam again. 
Back and forth between the two SSID's, over and over.  The timeline showed the 
SSID hop but we could also see the radius login failure due to rejected 
credentials in between.  Light bulb moment!.  We'll be adding text to our 
password change portal to remind people to forget and reconnect to Eduroam on 
all their devices after a password change.  Being able to more easily see these 
types of things makes Voyance a winner for me, as those more global things are 
generally hardest to see, especially in the case of things are not hard 
failures.

Mike
fi...@brandeis.edu

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RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

2016-05-24 Thread Norton, Thomas (IT Operations Admin)
Hey Mike, 

We have had the same experience since deploying Nyansa earlier this year. I 
don't think I could have said that better myself.  Overall it has been a great 
experience. 

T.J.

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Fitzgerald
Sent: Tuesday, May 24, 2016 2:35 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

As you noted, Brandeis is an early adopter.  We've been involved since last 
summer.  We were impressed with the amount of data Voyance tracks and reports, 
as well as the Nyansa engineering team's willingness to incorporate our input 
into the product.

We have their monitor (AKA the Crawler) on mirror ports from all of our 
wireless controller up-links so it sees all the client traffic to/from wireless 
clients and everything they talk to.  When things go amiss, Voyance alerts and 
lets you drill down to identify underlying cause.  Those alerts are based on 
variations from what is considered "normal" for our environment, based on 
Voyance's data collection over time.  We can tune those thresholds and triggers 
as needed to help avoid false alerts.

In one place, we can not only see the client wireless experience, but also 
their experience with interactions the client and  DHCP, DNS, RADIUS and web 
traffic.  

When we're not getting active alerts, their reporting tools are great for 
looking at trends, comparisons and even drilling down from a different angle.  
We can compare AP-group-to-AP-group, building-to-building, as well as how 
Brandeis compares (anonymously)  to other Voyance customer network sites to get 
a feel for how we're doing compared to other schools and/or businesses with 
similar sized networks.

We're already talking about some infrastructure changes in response to some 
unexpected behaviors we were able to detect with Voyance.

Mike

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RE: [WIRELESS-LAN] Nyansa Voyance - thoughts?

2016-05-24 Thread Turner, Ryan H
Mike,

How accurate has the fault analysis been with the product?  I have seen a lot 
of fault isolators, and rarely are any of them actually accurate.  Have you 
found you can go to this tool, after a user complains about a problem, and 
actually determine what the cause was?  What percentage of the time is that 
successful?  Can you share what you intend on changing as a result of the tool?

Ryan

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Mike Fitzgerald
Sent: Tuesday, May 24, 2016 2:35 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

Ryan,

As you noted, Brandeis is an early adopter.  We've been involved since last 
summer.  We were impressed with the amount of data Voyance tracks and reports, 
as well as the Nyansa engineering team's willingness to incorporate our input 
into the product.

We have their monitor (AKA the Crawler) on mirror ports from all of our 
wireless controller up-links so it sees all the client traffic to/from wireless 
clients and everything they talk to.  When things go amiss, Voyance alerts and 
lets you drill down to identify underlying cause.  Those alerts are based on 
variations from what is considered "normal" for our environment, based on 
Voyance's data collection over time.  We can tune those thresholds and triggers 
as needed to help avoid false alerts.

In one place, we can not only see the client wireless experience, but also 
their experience with interactions the client and  DHCP, DNS, RADIUS and web 
traffic.  

When we're not getting active alerts, their reporting tools are great for 
looking at trends, comparisons and even drilling down from a different angle.  
We can compare AP-group-to-AP-group, building-to-building, as well as how 
Brandeis compares (anonymously)  to other Voyance customer network sites to get 
a feel for how we're doing compared to other schools and/or businesses with 
similar sized networks.

We're already talking about some infrastructure changes in response to some 
unexpected behaviors we were able to detect with Voyance.

Mike

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Re: Nyansa Voyance - thoughts?

2016-05-24 Thread Mike Fitzgerald
Ryan,

As you noted, Brandeis is an early adopter.  We've been involved since last 
summer.  We were impressed with the amount of data Voyance tracks and reports, 
as well as the Nyansa engineering team's willingness to incorporate our input 
into the product.

We have their monitor (AKA the Crawler) on mirror ports from all of our 
wireless controller up-links so it sees all the client traffic to/from wireless 
clients and everything they talk to.  When things go amiss, Voyance alerts and 
lets you drill down to identify underlying cause.  Those alerts are based on 
variations from what is considered "normal" for our environment, based on 
Voyance's data collection over time.  We can tune those thresholds and triggers 
as needed to help avoid false alerts.

In one place, we can not only see the client wireless experience, but also 
their experience with interactions the client and  DHCP, DNS, RADIUS and web 
traffic.  

When we're not getting active alerts, their reporting tools are great for 
looking at trends, comparisons and even drilling down from a different angle.  
We can compare AP-group-to-AP-group, building-to-building, as well as how 
Brandeis compares (anonymously)  to other Voyance customer network sites to get 
a feel for how we're doing compared to other schools and/or businesses with 
similar sized networks.

We're already talking about some infrastructure changes in response to some 
unexpected behaviors we were able to detect with Voyance.

Mike

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RE: [WIRELESS-LAN] FYI - FCC order 14-30 - June 2nd - New AP's part numbers and software updates

2016-05-24 Thread Shayne Ghere
Thanks for the reminder!



Shayne



*From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Jeffrey D. Sessler
*Sent:* Tuesday, May 24, 2016 10:31 AM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* [WIRELESS-LAN] FYI - FCC order 14-30 - June 2nd - New AP's part
numbers and software updates



I missed this until I started planning my access points ordering for this
summer. I’ve not seen mention of it here but thought I’d pass it on.



Effective June 2nd compliance for FCC order 14-30 starts. For Cisco, that
means a new –B regulatory part number in USA. Those of us in USA that have
been purchasing –A e.g. AIR-AP3702i-A-K9, we now need to order the new –B
part e.g. AIR-AP3702I-B-K9.



https://www.youtube.com/watch?v=k5evDhm3MFg

http://www.cisco.com/c/en/us/products/collateral/wireless/aironet-3700-series/bulletin-c25-737028.html



Since –A stopped being sold in USA as of May 1st, you’ll can only get –B
going forward. Of course, in order to support –B, you’ll need to update
your controller code.



>From what I’m gathered, you’ll need:

7.4MR

8.0MR3

8.2MR1



With the changes, it appears we could eventually have four (4)
non-overlapping 160MHz channels, nine 80 MHz, and eighteen 40 MHz.



-- 

Jeffrey D Sessler

Director of Information Technology

Scripps College

909-607-1225

** Participation and subscription information for this EDUCAUSE
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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

2016-05-24 Thread Rowell Dionicio
While I haven’t yet used the product personally I have seen the demos. In 
addition to the SPAN or Tap, they gather information from the controllers as 
well. With Aruba (I believe it is Aruba) they utilize APIs. On Cisco, they 
gather information from the WLCs using SNMP.

We are looking to do a POC. What we’re expecting to get out of Nyansa is the 
ability to help our staff in troubleshooting wireless issues rather than 
escalating them to the top. The amount of information Nyansa provided in 
troubleshooting was impressive to me. An example would be determining whether 
an application issue is wireless or non-wireless related.

Also, being able to gather metrics on all aspects of wireless is what I am most 
interested in. For things such as areas encountering high retries, whether 
changing transmit power create a positive or negative change, whether the new 
access point or antenna installed made an improvement, and whether RRM is 
helping, etc. There is capability for Nyansa to automatically tag in their 
system when a change was made to make it easy to determine what kind of effect 
the change made to the network.

We have reservations with storing data in the cloud but I would rather have 
someone manage that infrastructure to deal with the information gathering, 
metric calculation etc. This is just a reflection of having to handle Cisco 
Prime on-prem.

We are in the process of doing a POC so I will have a better understanding in 
the near future.

Regards,

Rowell Dionicio
Departmental Networking Engineer
650-721-4581



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of "Turner, Ryan H" 
mailto:rhtur...@email.unc.edu>>
Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Date: Tuesday, May 24, 2016 at 10:01 AM
To: 
"WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU" 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Nyansa Voyance - thoughts?

All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn’t going to give you a 
lot.  If you go to Youtube, you’ll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns…  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you’ve looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
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Re: [WIRELESS-LAN] Nyansa Voyance - thoughts?

2016-05-24 Thread Norton, Thomas (IT Operations Admin)
Hey Ryan,

We at Liberty are an early adopter as well and have been running voyance on our 
network for a few months now. So far we are very impressed with the product but 
also Nyansa's willingness to work with us.

 With that said, we are currently looking at deploying a permanent solution 
this summer as we are in the process of centralizing and re-arching how our 
local wlan controllers are deployed.

If you have some time we would love to discuss and collaborate.

T.J. Norton
Sr. Wireless Engineer - Team Lead
IT Network Services - Wireless

(434) 592-6552

Liberty University | Training Champions for Christ since 1971

On May 24, 2016, at 1:03 PM, Turner, Ryan H 
mailto:rhtur...@email.unc.edu>> wrote:

All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

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Nyansa Voyance - thoughts?

2016-05-24 Thread Turner, Ryan H
All:

I was recently approached by a vendor offering a wireless analysis software 
that combines the processing of AMON in conjunction with deep packet inspection 
(through collectors that are looking at all the traffic coming off of your 
controllers via SPAN or Taps).  I was impressed with what I saw.  The company 
has apparently been in stealth mode until about 5 weeks ago, so most on this 
list would not have heard of them.

They offer up Brandeis University as one of their early adopters.  Has anyone 
else had a chance to look into this yet?  The website isn't going to give you a 
lot.  If you go to Youtube, you'll find some round table demos that should give 
you an idea of the capabilities.

We have a few concerns...  High cost and the cloud based nature of the service 
(no way to house on prem at the time).  If you've looked at this and had time 
to formulate some thoughts, I would appreciate it.

Ryan Turner
Manager of Network Operations
ITS Communication Technologies
The University of North Carolina at Chapel Hill

r...@unc.edu
+1 919 445 0113 Office
+1 919 274 7926 Mobile


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Re: [WIRELESS-LAN] FYI - FCC order 14-30 - June 2nd - New AP's part numbers and software updates

2016-05-24 Thread Kitri Waterman
The Aruba update on (what I believe is) the same FCC order is available from 
their Support site under Announcements titled: “FCC DFS Regulatory Change - 
Impact and Resolution Plan - Support Advisory SA-20160516-01 - Monday, May 16, 
2016”.

Kitri Waterman
Network Engineer
University of Washington

On 5/24/16, 8:56 AM, "The EDUCAUSE Wireless Issues Constituent Group Listserv 
on behalf of Bruce Curtis"  wrote:

>
>> On May 24, 2016, at 10:31 AM, Jeffrey D. Sessler  
>> wrote:
>> 
>> I missed this until I started planning my access points ordering for this 
>> summer. I’ve not seen mention of it here but thought I’d pass it on.
>>  
>> Effective June 2nd compliance for FCC order 14-30 starts. For Cisco, that 
>> means a new –B regulatory part number in USA. Those of us in USA that have 
>> been purchasing –A e.g. AIR-AP3702i-A-K9, we now need to order the new –B 
>> part e.g. AIR-AP3702I-B-K9. 
>>  
>> https://www.youtube.com/watch?v=k5evDhm3MFg
>> http://www.cisco.com/c/en/us/products/collateral/wireless/aironet-3700-series/bulletin-c25-737028.html
>>  
>> Since –A stopped being sold in USA as of May 1st, you’ll can only get –B 
>> going forward. Of course, in order to support –B, you’ll need to update your 
>> controller code.
>>  
>> From what I’m gathered, you’ll need:
>> 7.4MR
>> 8.0MR3
>> 8.2MR1
>>  
>> With the changes, it appears we could eventually have four (4) 
>> non-overlapping 160MHz channels, nine 80 MHz, and eighteen 40 MHz.
>
>Plus some of the old channels will be allowed to send at a higher power level.
>
>>  
>> -- 
>> Jeffrey D Sessler
>> Director of Information Technology
>> Scripps College
>> 909-607-1225
>> ** Participation and subscription information for this EDUCAUSE 
>> Constituent Group discussion list can be found at 
>> http://www.educause.edu/groups/.
>> 
>
>---
>Bruce Curtis bruce.cur...@ndsu.edu
>Certified NetAnalyst II701-231-8527
>North Dakota State University
>
>
>
>
>**
>Participation and subscription information for this EDUCAUSE Constituent Group 
>discussion list can be found at http://www.educause.edu/groups/.
>


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Re: [WIRELESS-LAN] FYI - FCC order 14-30 - June 2nd - New AP's part numbers and software updates

2016-05-24 Thread Bruce Curtis

> On May 24, 2016, at 10:31 AM, Jeffrey D. Sessler  
> wrote:
> 
> I missed this until I started planning my access points ordering for this 
> summer. I’ve not seen mention of it here but thought I’d pass it on.
>  
> Effective June 2nd compliance for FCC order 14-30 starts. For Cisco, that 
> means a new –B regulatory part number in USA. Those of us in USA that have 
> been purchasing –A e.g. AIR-AP3702i-A-K9, we now need to order the new –B 
> part e.g. AIR-AP3702I-B-K9. 
>  
> https://www.youtube.com/watch?v=k5evDhm3MFg
> http://www.cisco.com/c/en/us/products/collateral/wireless/aironet-3700-series/bulletin-c25-737028.html
>  
> Since –A stopped being sold in USA as of May 1st, you’ll can only get –B 
> going forward. Of course, in order to support –B, you’ll need to update your 
> controller code.
>  
> From what I’m gathered, you’ll need:
> 7.4MR
> 8.0MR3
> 8.2MR1
>  
> With the changes, it appears we could eventually have four (4) 
> non-overlapping 160MHz channels, nine 80 MHz, and eighteen 40 MHz.

Plus some of the old channels will be allowed to send at a higher power level.

>  
> -- 
> Jeffrey D Sessler
> Director of Information Technology
> Scripps College
> 909-607-1225
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/.
> 

---
Bruce Curtis bruce.cur...@ndsu.edu
Certified NetAnalyst II701-231-8527
North Dakota State University




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FYI - FCC order 14-30 - June 2nd - New AP's part numbers and software updates

2016-05-24 Thread Jeffrey D. Sessler
I missed this until I started planning my access points ordering for this 
summer. I’ve not seen mention of it here but thought I’d pass it on.

Effective June 2nd compliance for FCC order 14-30 starts. For Cisco, that means 
a new –B regulatory part number in USA. Those of us in USA that have been 
purchasing –A e.g. AIR-AP3702i-A-K9, we now need to order the new –B part e.g. 
AIR-AP3702I-B-K9.

https://www.youtube.com/watch?v=k5evDhm3MFg
http://www.cisco.com/c/en/us/products/collateral/wireless/aironet-3700-series/bulletin-c25-737028.html

Since –A stopped being sold in USA as of May 1st, you’ll can only get –B going 
forward. Of course, in order to support –B, you’ll need to update your 
controller code.

From what I’m gathered, you’ll need:
7.4MR
8.0MR3
8.2MR1

With the changes, it appears we could eventually have four (4) non-overlapping 
160MHz channels, nine 80 MHz, and eighteen 40 MHz.

--
Jeffrey D Sessler
Director of Information Technology
Scripps College
909-607-1225

**
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discussion list can be found at http://www.educause.edu/groups/.