Question: Do those of You who experience this frustration in scale have reason to suspect compatibility issues between .ax-Aruba-code/features to be a root cause?
We don‘t notice significant .ax client adoption. (being an Aruba shop, but not in scale). AFIK even a lage scale event like the 36c3 (>10k peak nerds on ~300 APs) saw only a dozen of .ax-clients. From an operationaI standpoint I absolutly feel for You, but I do wonder if You had that discussion with the vendor (and if so, how it went). We probably all agree with Lee on „prod is not suitable for unadequate inhouse tests, dear [whatever] vendor“. > Am 09.01.2020 um 21:34 schrieb Turner, Ryan H <rhtur...@email.unc.edu>: > > > We are on 8.5.0.3 for the ITS cluster. We were going to upgrade to 8.0.0.5, > but we had a disaster in one of our data centers just before the holidays. > Power was tripped for a 13,000 sq foot data center. For some reason, APs > associated to the controller in this building did not fail over to the other > site. We are going to be testing this scenario again next week by yanking > the power to confirm if we’ve hit yet another bug, or if this was a one-off. > > Ryan > > > From: The EDUCAUSE Wireless Issues Community Group Listserv > <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Steve Fletty > Sent: Thursday, January 9, 2020 1:20 PM > To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > Subject: Re: [WIRELESS-LAN] Who has transitioned away from Aruba, and why? > > What version of 8.5? > > We saw some issues in our lab prior to 8.5.0.4. We have a mix of 335s and > 535s. > > On Thu, Jan 9, 2020 at 10:15 AM Turner, Ryan H <rhtur...@email.unc.edu> wrote: > All: > > We’ve been an Aruba shop for a very long time and have around 10,000 access > points. While every relationship with vendors have their ups and downs, my > frustration with the Aruba is finally peaking to the point that I am > considering making the enormous move to choose a different vendor. The > biggest reason is with the 8.X code train, and bugs that we just don’t > consider appropriate to use in production. It has been one thing after the > other, and my extremely talented and qualified Network Architect (Keith > Miller) might as well be on the Aruba payroll as much work as he has been > doing for them to solve bugs. Just when we think we have one fixed, another > one crops up. > > The big one as of late is with 515s running 8.5 code train. We have them > deployed in one of our IT buildings. Periodically, people that are connected > to these APs in the 5G band will stop working. To the user, they are > browsing a site, then it becomes unresponsive. If they are on their phone, > they will disconnect from wifi and everything works fine on cell. Nothing > makes an 802.11 network look worse than switching to cell and seeing a > problem resolve. Normally, if the users disconnect then reconnect, their > problems will go ahead (but I think they end up connecting in the 2.4G band). > We’ve been working on this problem with them for months. It always seems > as though we have to prove there is a real issue. I’m fed up with it. We > are a sophisticated shop. If we have a problem, 9 times out of 10 when we > bring it to the vendor, it is a real problem. I’m extra frustrated that due > to issues we’ve seen in ResNet on the 8.3X train that we don’t want to > abandon our 6 train on main campus. To Aruba’s credit, we purchased around > 1,000 515s last year (I think around February). When they could not get good > code to support them on, Aruba bought back half of them. I asked for them to > buy back half because I thought for sure with the 315s that we would have > instead, the issues would be fixed by the time the 315s ran out. Not looking > to be the case. > > So, with that rant over, we are seriously considering looking to move away > from Aruba (unless they get their act together really soon). There are other > bugs I’m not even mentioning here. For those of you that made the switch to > another vendor, I would be curious how long the honeymoon lasted, what were > your motivators, and were you happy with the overall results? Of course, > this is a great opportunity to plug your vendor. As I see it, we have 3 > choices…. Something from Cisco (we had Cisco long ago and dumped them for > bugs), something from Extreme (we are a huge Extreme shop so this makes > sense), something from Juniper (Mist). > > Thanks, > Ryan Turner > Head of Networking > The University of North Carolina at Chapel Hill > +1 919 445 0113 Office > +1 919 274 7926 Mobile > r...@unc.edu > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire community > list. If you want to reply only to the person who sent the message, copy and > paste their email address and forward the email reply. Additional > participation and subscription information can be found at > https://www.educause.edu/community > > > > -- > Steve Fletty > Network Engineer > Office of Information Technology (OIT) > University of Minnesota > Phone: 612-625-1048 > Email: fle...@umn.edu > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire community > list. If you want to reply only to the person who sent the message, copy and > paste their email address and forward the email reply. Additional > participation and subscription information can be found at > https://www.educause.edu/community > > ********** > Replies to EDUCAUSE Community Group emails are sent to the entire community > list. If you want to reply only to the person who sent the message, copy and > paste their email address and forward the email reply. Additional > participation and subscription information can be found at > https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
