Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-29 Thread Bahr, Deb
THANK YOU everyone for your help.

I added the MAC address to my dhcp server, and then followed Mary's
solution:

Solution from TAC was to ssh to AP:
Debug capwap console cli
Capwap ap controller ip address {IP_of_WLC}

Is now working as should!   Glad we only bought a handful of these.

Deb

On Mon, Jul 27, 2015 at 12:20 PM, Watters, John  wrote:

>  We also had the problem with some of our last order. A real pain to set
> up DHCP for both MAC addresses when doing a lot of APs in a tight IP
> address space.
>
> Sent from my iPhone
>
> On Jul 27, 2015, at 11:56 AM, Kitri Waterman  wrote:
>
>  We ran into the AUX port issue with our last batch of 2702's:
> 
> https://tools.cisco.com/bugsearch/bug/CSCup57618
>
> Upgrading the image (see Jake's suggestions) solved the issue.
>
> Kitri Waterman
> -
> University of Oregon
>
> On 7/22/15 10:13 PM, Jake Snyder wrote:
>
>  2702s have had a number of issues, both I and E models depending on when
> they were manufactured.  There were a couple of months where APs were
> getting a bad image.  I haven't seen many I models lately, but E models
> don't get sold in as high of volume.
>
>  There have been issues with both DHCP and DNS discovery not working, as
> well as the AP sending the AUX port MAC address in the discovery.
>
>  My experience has been that you can do a few things to help.  Configure
> both DNS and DHCP (Opt43) methods of controller discovery.  If that doesn't
> work, the ip helper/forward protocol discovery method helps when you can't
> put the AP on the WLC management address. Barring either of those, just
> configuring the AP via the serial cable generally works, but is less
> scalable and more labor intensive.
>
>  Hope this helps
>
> Jake
>
>  Sent from my iPhone
>
> On Jul 22, 2015, at 10:48 AM, Bahr, Deb < db...@coe.edu>
> wrote:
>
>   I am trying to deploy the 2702E AP's with 5508 wireless controllers and
> am seeing the following error:
>
> Could not discover WLC.  Either IP address is not assigned or assigned IP
> is wrong.  Renewing DHCP IP.  It will receive an IP address, and then
> continue this error message and keep trying to renew DHCP IP.
>
>  I can connect a AIR-CAP2702I to the same PoE switch and it connects
> flawlessly.   I'm not sure why the 2702I will work and not the 2702E.
>
>  Has anyone else ran into this issue?
>
> --
>
> *Deb Bahr *Department of Information Technology
> db...@.coe.edu  |*319-399-8877 <319-399-8877>*
>
>  
>    
> 
> 
> 
>
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Department of Information Technology
db...@.coe.edu  |*319-399-8877*

 
  




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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-27 Thread Watters, John
We also had the problem with some of our last order. A real pain to set up DHCP 
for both MAC addresses when doing a lot of APs in a tight IP address space.

Sent from my iPhone

On Jul 27, 2015, at 11:56 AM, Kitri Waterman 
mailto:ki...@uoregon.edu>> wrote:

We ran into the AUX port issue with our last batch of 2702's: 
 
https://tools.cisco.com/bugsearch/bug/CSCup57618

Upgrading the image (see Jake's suggestions) solved the issue.

Kitri Waterman
-
University of Oregon

On 7/22/15 10:13 PM, Jake Snyder wrote:
2702s have had a number of issues, both I and E models depending on when they 
were manufactured.  There were a couple of months where APs were getting a bad 
image.  I haven't seen many I models lately, but E models don't get sold in as 
high of volume.

There have been issues with both DHCP and DNS discovery not working, as well as 
the AP sending the AUX port MAC address in the discovery.

My experience has been that you can do a few things to help.  Configure both 
DNS and DHCP (Opt43) methods of controller discovery.  If that doesn't work, 
the ip helper/forward protocol discovery method helps when you can't put the AP 
on the WLC management address. Barring either of those, just configuring the AP 
via the serial cable generally works, but is less scalable and more labor 
intensive.

Hope this helps

Jake

Sent from my iPhone

On Jul 22, 2015, at 10:48 AM, Bahr, Deb 
<db...@coe.edu> wrote:

I am trying to deploy the 2702E AP's with 5508 wireless controllers and am 
seeing the following error:

Could not discover WLC.  Either IP address is not assigned or assigned IP is 
wrong.  Renewing DHCP IP.  It will receive an IP address, and then continue 
this error message and keep trying to renew DHCP IP.

I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. 
  I'm not sure why the 2702I will work and not the 2702E.

Has anyone else ran into this issue?

--
Deb Bahr
Department of Information Technology
db...@.coe.edu |319-399-8877


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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-27 Thread Kitri Waterman
We ran into the AUX port issue with our last batch of 2702's:
https://tools.cisco.com/bugsearch/bug/CSCup57618

Upgrading the image (see Jake's suggestions) solved the issue.

Kitri Waterman
-
University of Oregon

On 7/22/15 10:13 PM, Jake Snyder wrote:
> 2702s have had a number of issues, both I and E models depending on
> when they were manufactured.  There were a couple of months where APs
> were getting a bad image.  I haven't seen many I models lately, but E
> models don't get sold in as high of volume.  
>
> There have been issues with both DHCP and DNS discovery not working,
> as well as the AP sending the AUX port MAC address in the discovery.
>
> My experience has been that you can do a few things to help.
>  Configure both DNS and DHCP (Opt43) methods of controller discovery.
>  If that doesn't work, the ip helper/forward protocol discovery method
> helps when you can't put the AP on the WLC management address. Barring
> either of those, just configuring the AP via the serial cable
> generally works, but is less scalable and more labor intensive.
>
> Hope this helps
>
> Jake
>
> Sent from my iPhone
>
> On Jul 22, 2015, at 10:48 AM, Bahr, Deb  > wrote:
>
>> I am trying to deploy the 2702E AP's with 5508 wireless controllers
>> and am seeing the following error:
>>
>> Could not discover WLC.  Either IP address is not assigned or
>> assigned IP is wrong.  Renewing DHCP IP.  It will receive an IP
>> address, and then continue this error message and keep trying to
>> renew DHCP IP.
>>
>> I can connect a AIR-CAP2702I to the same PoE switch and it connects
>> flawlessly.   I'm not sure why the 2702I will work and not the 2702E.
>>
>> Has anyone else ran into this issue?
>>
>> -- 
>> */Deb Bahr
>> /*Department of Information Technology*/
>> /*db...@.coe.edu  |*319-399-8877*/
>>
>> /
>>
>> 
>>   
>>  
>>  
>> 
>>
>>
>> /Coe College Confidentiality Notice: Since email messages are
>> transmitted over the Internet, Coe College cannot assure that such
>> messages are secure. You should be careful in transmitting
>> information to Coe College that you consider confidential. If you are
>> uncomfortable with such risks, you may decide not to use email to
>> communicate with Coe College. This message and any attachments are
>> covered by the Electronic Communication Privacy Act, 18 USC Section
>> 2510-2515, and may contain confidential and privileged information
>> that is protected by law, including FERPA. The information contained
>> herein is transmitted for the sole use of the intended recipient(s).
>> If you are not the intended recipient or designated agent of the
>> recipient of such information, you are hereby notified that any use,
>> dissemination, copying or retention of this email or the information
>> contained herein is by law strictly prohibited and may subject you to
>> penalties under federal and/or state law. If you received this email
>> in error, please notify the sender immediately and permanently delete
>> this email and all attachments./
>>
>>  
>>
>> ** Participation and subscription information for this
>> EDUCAUSE Constituent Group discussion list can be found at
>> http://www.educause.edu/groups/.
>>
> ** Participation and subscription information for this
> EDUCAUSE Constituent Group discussion list can be found at
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>


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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Jake Snyder
2702s have had a number of issues, both I and E models depending on when they 
were manufactured.  There were a couple of months where APs were getting a bad 
image.  I haven't seen many I models lately, but E models don't get sold in as 
high of volume.  

There have been issues with both DHCP and DNS discovery not working, as well as 
the AP sending the AUX port MAC address in the discovery.

My experience has been that you can do a few things to help.  Configure both 
DNS and DHCP (Opt43) methods of controller discovery.  If that doesn't work, 
the ip helper/forward protocol discovery method helps when you can't put the AP 
on the WLC management address. Barring either of those, just configuring the AP 
via the serial cable generally works, but is less scalable and more labor 
intensive.

Hope this helps

Jake

Sent from my iPhone

> On Jul 22, 2015, at 10:48 AM, Bahr, Deb  wrote:
> 
> I am trying to deploy the 2702E AP's with 5508 wireless controllers and am 
> seeing the following error:
> 
> Could not discover WLC.  Either IP address is not assigned or assigned IP is 
> wrong.  Renewing DHCP IP.  It will receive an IP address, and then continue 
> this error message and keep trying to renew DHCP IP.
> 
> I can connect a AIR-CAP2702I to the same PoE switch and it connects 
> flawlessly.   I'm not sure why the 2702I will work and not the 2702E.
> 
> Has anyone else ran into this issue?
> 
> -- 
> Deb Bahr
> Department of Information Technology
> db...@.coe.edu |319-399-8877
> 
> 
> 
> 
> 
> Coe College Confidentiality Notice: Since email messages are transmitted over 
> the Internet, Coe College cannot assure that such messages are secure. You 
> should be careful in transmitting information to Coe College that you 
> consider confidential. If you are uncomfortable with such risks, you may 
> decide not to use email to communicate with Coe College. This message and any 
> attachments are covered by the Electronic Communication Privacy Act, 18 USC 
> Section 2510-2515, and may contain confidential and privileged information 
> that is protected by law, including FERPA. The information contained herein 
> is transmitted for the sole use of the intended recipient(s). If you are not 
> the intended recipient or designated agent of the recipient of such 
> information, you are hereby notified that any use, dissemination, copying or 
> retention of this email or the information contained herein is by law 
> strictly prohibited and may subject you to penalties under federal and/or 
> state law. If you received this email in error, please notify the sender 
> immediately and permanently delete this email and all attachments.
>  
> ** Participation and subscription information for this EDUCAUSE 
> Constituent Group discussion list can be found at 
> http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.



RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Drury, Mary
I had that issue with 1702.
Solution from TAC was to ssh to AP:
Debug capwap console cli
Capwap ap controller ip address {IP_of_WLC}

It works, but as you say, massively annoying.
There is a suspicion that having the AP come up in the same vlan as the WLC - 
my aps are in 4 different vlans, none of which are the vlan for WLC  - that it 
would find the controller.

-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Britton Anderson
Sent: Wednesday, July 22, 2015 12:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode out 
of the box. In which case you have to login to your controller and add the MAC 
address in the filter to allow it to associate. Then let it download the image, 
then change the mode. 

Massively annoying, but sometimes that's how it goes...




Britton Anderson <mailto:blanders...@alaska.edu>  |  Senior Network 
Communications Specialist |  University of Alaska 
<http://www.alaska.edu/oit>  | 907.450.8250   


On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley  wrote:


This sounds very much like the problem we had with 20+ 2702I-E-K9 APs.  
It's a bug in the firmware - no idea how it got through testing...

We had to serially config them all by hand - very painful.

Process was...

*   Get MAC address of AP into your DHCP server
*   Boot AP

*   Using serial cable - enable -> Cisco

*   Type: capwap ap controller ip address w.x.y.z (in a few seconds 
the AP will start firmware upgrade - AP flashing blue)

*   When you get the usual "Not in Bound state" error, login to the 
CLI Uesrname: Cisco, Password: Cisco

*   enable -> Cisco

*   Type: clear lwapp private-config (AP will now start chatting to 
wism w.x.y.z)



Apologies if this is not the same issue but if it is it will save you 
an awful lot of time trying to figure it out.

We also saw the issue Jezz mentioned with two MAC addresses.  That was 
easier to overcome!

Mark

Wireless Service Manager
IT Services, University of Bristol 

On 22 July 2015 at 17:48, Bahr, Deb  wrote:


I am trying to deploy the 2702E AP's with 5508 wireless 
controllers and am seeing the following error:


Could not discover WLC.  Either IP address is not assigned or 
assigned IP is wrong.  Renewing DHCP IP.  It will receive an IP address, and 
then continue this error message and keep trying to renew DHCP IP.


I can connect a AIR-CAP2702I to the same PoE switch and it 
connects flawlessly.   I'm not sure why the 2702I will work and not the 2702E.


Has anyone else ran into this issue?


-- 

Deb Bahr
Department of Information Technology
db...@.coe.edu <http://www.coe.edu>  |319-399-8877



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decide not to use email to communicate with Coe College. This message and any 
attachments are covered by the Electronic Communication Privacy Act, 18 USC 
Section 2510-2515, and may contain confidential and privileged information that 
is protected by law, including FERPA. The information contained herein is 
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intended recipient or designated agent of the recipient of such information, 
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RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Joey Rego
Hey Deb,

You may also want to review this.  
http://www.cisco.com/c/en/us/support/docs/wireless-mobility/wireless-lan-wlan/97066-dhcp-option-43-00.html

Maybe all you need is to add option 43 with the hex of the ip address for the 
controller. Hope this helps you.

Joey Rego
Network Security Administrator
Information Technology
3601 North Military Trail
Boca Raton, FL 33431
T: 561-237-7982
jr...@lynn.edu<mailto:jr...@lynn.edu>
1-800-888-5986 | www.lynn.edu<http://www.lynn.edu/>
[cid:image002.jpg@01CF442D.90504330]

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Britton Anderson
Sent: Wednesday, July 22, 2015 1:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode out 
of the box. In which case you have to login to your controller and add the MAC 
address in the filter to allow it to associate. Then let it download the image, 
then change the mode.

Massively annoying, but sometimes that's how it goes...



Britton Anderson<mailto:blanders...@alaska.edu> |

 Senior Network Communications Specialist |

 University of Alaska<http://www.alaska.edu/oit> |

 907.450.8250



On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley 
mailto:mark.el...@bristol.ac.uk>> wrote:
This sounds very much like the problem we had with 20+ 2702I-E-K9 APs.  It's a 
bug in the firmware - no idea how it got through testing...

We had to serially config them all by hand - very painful.

Process was...

  *   Get MAC address of AP into your DHCP server
  *   Boot AP
  *   Using serial cable - enable -> Cisco
  *   Type: capwap ap controller ip address w.x.y.z (in a few seconds the AP 
will start firmware upgrade - AP flashing blue)
  *   When you get the usual "Not in Bound state" error, login to the CLI 
Uesrname: Cisco, Password: Cisco
  *   enable -> Cisco
  *   Type: clear lwapp private-config (AP will now start chatting to wism 
w.x.y.z)

Apologies if this is not the same issue but if it is it will save you an awful 
lot of time trying to figure it out.

We also saw the issue Jezz mentioned with two MAC addresses.  That was easier 
to overcome!

Mark

Wireless Service Manager
IT Services, University of Bristol

On 22 July 2015 at 17:48, Bahr, Deb mailto:db...@coe.edu>> wrote:
I am trying to deploy the 2702E AP's with 5508 wireless controllers and am 
seeing the following error:

Could not discover WLC.  Either IP address is not assigned or assigned IP is 
wrong.  Renewing DHCP IP.  It will receive an IP address, and then continue 
this error message and keep trying to renew DHCP IP.
I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. 
  I'm not sure why the 2702I will work and not the 2702E.
Has anyone else ran into this issue?

--
Deb Bahr
Department of Information Technology
db...@.coe.edu<http://www.coe.edu> |319-399-8877

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should be careful in transmitting information to Coe College that you consider 
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use email to communicate with Coe College. This message and any attachments are 
covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, 
and may contain confidential and privileged information that is protected by 
law, including FERPA. The information contained herein is transmitted for the 
sole use of the intended recipient(s). If you are not the intended recipient or 
designated agent of the recipient of such information, you are hereby notified 
that any use, dissemination, copying or retention of this email or the 
information contained herein is by law strictly prohibited and may subject you 
to penalties under federal and/or state law. If you received this email in 
error, please notify the sender immediately and permanently delete this email 
and all attachments.


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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Britton Anderson
Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode
out of the box. In which case you have to login to your controller and add
the MAC address in the filter to allow it to associate. Then let it
download the image, then change the mode.

Massively annoying, but sometimes that's how it goes...




Britton Anderson  | Senior Network Communications
Specialist | University of Alaska  | 907.450.8250

On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley 
wrote:

> This sounds very much like the problem we had with 20+ 2702I-E-K9 APs.
> It's a bug in the firmware - no idea how it got through testing...
>
> We had to serially config them all by hand - very painful.
>
> Process was...
>
>- Get MAC address of AP into your DHCP server
>- Boot AP
>- Using serial cable - enable -> Cisco
>- Type: *capwap ap controller ip address w.x.y.z* (in a few seconds
>the AP will start firmware upgrade - AP flashing blue)
>- When you get the usual "Not in Bound state" error, login to the CLI
>Uesrname: Cisco, Password: Cisco
>- enable -> Cisco
>- Type: *clear lwapp private-config* (AP will now start chatting to
>wism w.x.y.z)
>
>
> Apologies if this is not the same issue but if it is it will save you an
> awful lot of time trying to figure it out.
>
> We also saw the issue Jezz mentioned with two MAC addresses.  That was
> easier to overcome!
>
> Mark
>
> Wireless Service Manager
> IT Services, University of Bristol
>
> On 22 July 2015 at 17:48, Bahr, Deb  wrote:
>
>> I am trying to deploy the 2702E AP's with 5508 wireless controllers and
>> am seeing the following error:
>>
>> Could not discover WLC.  Either IP address is not assigned or assigned IP
>> is wrong.  Renewing DHCP IP.  It will receive an IP address, and then
>> continue this error message and keep trying to renew DHCP IP.
>>
>> I can connect a AIR-CAP2702I to the same PoE switch and it connects
>> flawlessly.   I'm not sure why the 2702I will work and not the 2702E.
>>
>> Has anyone else ran into this issue?
>>
>> --
>>
>> *Deb Bahr*Department of Information Technology
>> db...@.coe.edu  |*319-399-8877 <319-399-8877>*
>>
>>  
>>   
>> 
>> 
>> 
>>
>> *Coe College Confidentiality Notice: Since email messages are transmitted
>> over the Internet, Coe College cannot assure that such messages are secure.
>> You should be careful in transmitting information to Coe College that you
>> consider confidential. If you are uncomfortable with such risks, you may
>> decide not to use email to communicate with Coe College. This message and
>> any attachments are covered by the Electronic Communication Privacy Act, 18
>> USC Section 2510-2515, and may contain confidential and privileged
>> information that is protected by law, including FERPA. The information
>> contained herein is transmitted for the sole use of the intended
>> recipient(s). If you are not the intended recipient or designated agent of
>> the recipient of such information, you are hereby notified that any use,
>> dissemination, copying or retention of this email or the information
>> contained herein is by law strictly prohibited and may subject you to
>> penalties under federal and/or state law. If you received this email in
>> error, please notify the sender immediately and permanently delete this
>> email and all attachments.*
>>
>>
>>  ** Participation and subscription information for this EDUCAUSE
>> Constituent Group discussion list can be found at
>> http://www.educause.edu/groups/.
>>
>>
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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Mark Elley
This sounds very much like the problem we had with 20+ 2702I-E-K9 APs.
It's a bug in the firmware - no idea how it got through testing...

We had to serially config them all by hand - very painful.

Process was...

   - Get MAC address of AP into your DHCP server
   - Boot AP
   - Using serial cable - enable -> Cisco
   - Type: *capwap ap controller ip address w.x.y.z* (in a few seconds the
   AP will start firmware upgrade - AP flashing blue)
   - When you get the usual "Not in Bound state" error, login to the CLI
   Uesrname: Cisco, Password: Cisco
   - enable -> Cisco
   - Type: *clear lwapp private-config* (AP will now start chatting to wism
   w.x.y.z)


Apologies if this is not the same issue but if it is it will save you an
awful lot of time trying to figure it out.

We also saw the issue Jezz mentioned with two MAC addresses.  That was
easier to overcome!

Mark

Wireless Service Manager
IT Services, University of Bristol

On 22 July 2015 at 17:48, Bahr, Deb  wrote:

> I am trying to deploy the 2702E AP's with 5508 wireless controllers and am
> seeing the following error:
>
> Could not discover WLC.  Either IP address is not assigned or assigned IP
> is wrong.  Renewing DHCP IP.  It will receive an IP address, and then
> continue this error message and keep trying to renew DHCP IP.
>
> I can connect a AIR-CAP2702I to the same PoE switch and it connects
> flawlessly.   I'm not sure why the 2702I will work and not the 2702E.
>
> Has anyone else ran into this issue?
>
> --
>
> *Deb Bahr*Department of Information Technology
> db...@.coe.edu  |*319-399-8877 <319-399-8877>*
>
>  
>   
> 
> 
> 
>
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RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

2015-07-22 Thread Palmer J . D . F .
Hi,

We’ve had an issue with AIR-CAP2702I’s doing this, the issue was they were 
presenting 2 MAC addresses, the one on the sticker, and the next on in the 
sequence; it’s this next in sequence which was requesting DHCP.
We had to register two MACs for each AP for DHCP.  Once the AP has updated its 
image from the controller it reverts back to using the MAC on the label and 
everything is as should be.
TBH it pretty annoying, we’ve had around 200 out of 400 units do this.

Whether this is your issue I’m unsure, but it’s worth checking; also make sure 
your switch ports are configured up to accept multiple MACs.

Cheers,
Jezz.

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Bahr, Deb
Sent: 22 July 2015 17:48
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC

I am trying to deploy the 2702E AP's with 5508 wireless controllers and am 
seeing the following error:

Could not discover WLC.  Either IP address is not assigned or assigned IP is 
wrong.  Renewing DHCP IP.  It will receive an IP address, and then continue 
this error message and keep trying to renew DHCP IP.
I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. 
  I'm not sure why the 2702I will work and not the 2702E.
Has anyone else ran into this issue?

--
Deb Bahr
Department of Information Technology
db...@.coe.edu<http://www.coe.edu> |319-399-8877

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