RE: [WIRELESS-LAN] Apple support site network

2015-06-03 Thread Lee H Badman 
​Bingo!


Lee H. Badman
Network Architect/Wireless TME
ITS, Syracuse University
315.443.3003

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
 on behalf of Jason Becker 

Sent: Wednesday, June 3, 2015 9:36 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Apple support site network

Lee, I was just talking that over with a co-worker to get his take on it.  I 
figured if I'm giving them their own ssid I'd be better off putting it on a 
rogue AP and make it more like a home network which Apple features work great 
on.



Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006


On 6/3/15 8:00 AM, Lee H Badman wrote:
I set up a private network, using Apple Airport as router (with WLAN off) and 
two fat Cisco APs running at ultra low power. Kept the whole trainwreck off of 
our enterprise WLAN.

-Lee

Lee Badman
Wireless/Network Architect
ITS, Syracuse University
315.443.3003
(Blog: http://wirednot.wordpress.com<http://wirednot.wordpress.com/>)

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wesley Troy Scott
Sent: Tuesday, June 02, 2015 4:02 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Apple support site network


Jason,



We did this too and used the same approach as Randy, an ssid dedicated to the 
Apple store along with a subnet. We also turned off bcmc-optimization on the 
vlan interface and built an Apple store role that looks a lot like our wireless 
guests. The mac mini "hub" is on the same network as the "kiosks".



Troy Scott

Network Administrator

University of Wyoming





From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Jason Becker mailto:jbec...@wustl.edu>>
Sent: Tuesday, June 2, 2015 1:38 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Apple support site network

Thanks Randy,

If I have to go as far as to give them their own SSID I'll build it so the mac 
min and wireless devices are on the same network, BUT really don't want to 
start creating SSID's for each special circumstance that comes up.





Jason Becker

Network Systems Engineer,

Network Planning and Services

Tel:(314)935-5006
On 6/2/15 2:26 PM, Randy Mahurin wrote:
Jason,

I had to deal with the same issue (I believe) a couple of years ago.  
Essentially, we built a separate hidden WPA SSID for the display devices to 
connect to.  Also, had to build (or edit) a new mDNS profile to allow for 
tunes&play software.
We built a new mDNS profile only called by the SSID in the store.  Under 
general mDNS I had to add the following service name and service string, and 
then add those services to the new mDNS profile:

Name - tune&play --- String- _tnp-hub._tcp.local.
Name - tune&play_http -- String - _http._tcp.
Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started - 
http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay

Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker 
mailto:jbec...@wustl.edu>> wrote:
Has anyone setup a network for a Apple support site on their Campus?  From what 
I get from the third party bookstore manger is they need to have a public ip on 
a mac min that can call home with and then have all the wireless display 
devices talk back to the mac min over Airdrop.  This is all the info I got from 
them.



Any help I can get is GREATLY appreciated!!


Thanks,

--
Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.



--
Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple support site network

2015-06-03 Thread Jason Becker 
Lee, I was just talking that over with a co-worker to get his take on 
it.  I figured if I'm giving them their own ssid I'd be better off 
putting it on a rogue AP and make it more like a home network which 
Apple features work great on.



Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006

On 6/3/15 8:00 AM, Lee H Badman wrote:


I set up a private network, using Apple Airport as router (with WLAN 
off) and two fat Cisco APs running at ultra low power. Kept the whole 
trainwreck off of our enterprise WLAN.


-Lee

Lee Badman

Wireless/Network Architect

ITS, Syracuse University

315.443.3003

(Blog: http://wirednot.wordpress.com)

*From:*The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Wesley Troy 
Scott

*Sent:* Tuesday, June 02, 2015 4:02 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
*Subject:* Re: [WIRELESS-LAN] Apple support site network

Jason,

We did this too and used the same approach as Randy, an ssid dedicated 
to the Apple store along with a subnet. We also turned off 
bcmc-optimization on the vlan interface and built an Apple store role 
that looks a lot like our wireless guests. The mac mini "hub" is on 
the same network as the "kiosks".


Troy Scott

Network Administrator

University of Wyoming



*From:*The EDUCAUSE Wireless Issues Constituent Group Listserv 
<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> on behalf of Jason Becker 
mailto:jbec...@wustl.edu>>

*Sent:* Tuesday, June 2, 2015 1:38 PM
*To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>

*Subject:* Re: [WIRELESS-LAN] Apple support site network

Thanks Randy,

If I have to go as far as to give them their own SSID I'll build it so 
the mac min and wireless devices are on the same network, BUT really 
don't want to start creating SSID's for each special circumstance that 
comes up.





Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006  

On 6/2/15 2:26 PM, Randy Mahurin wrote:

Jason,

I had to deal with the same issue (I believe) a couple of years
ago.  Essentially, we built a separate hidden WPA SSID for the
display devices to connect to.  Also, had to build (or edit) a new
mDNS profile to allow for tunes&play software.

We built a new mDNS profile only called by the SSID in the store. 
Under general mDNS I had to add the following service name and

service string, and then add those services to the new mDNS profile:

Name - tune&play --- String- _tnp-hub._tcp.local.

Name - tune&play_http -- String - _http._tcp.

Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started -

http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay

Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker mailto:jbec...@wustl.edu>> wrote:

Has anyone setup a network for a Apple support site on their
Campus?  From what I get from the third party bookstore manger
is they need to have a public ip on a mac min that can call
home with and then have all the wireless display devices talk
back to the mac min over Airdrop.  This is all the info I got
from them.



Any help I can get is GREATLY appreciated!!


Thanks,

-- 
Jason Becker

Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006 

**
Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/.



-- 


Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003

** Participation and subscription information for this
EDUCAUSE Constituent Group discussion list can be found at
http://www.educause.edu/groups/.


** Participation and subscription information for this 
EDUCAUSE Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.


** Participation and subscription information for this 
EDUCAUSE Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.


** Participation and subscription information for this 
EDUCAUSE Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.





**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

RE: [WIRELESS-LAN] Apple support site network

2015-06-03 Thread Lee H Badman 
I set up a private network, using Apple Airport as router (with WLAN off) and 
two fat Cisco APs running at ultra low power. Kept the whole trainwreck off of 
our enterprise WLAN.

-Lee

Lee Badman
Wireless/Network Architect
ITS, Syracuse University
315.443.3003
(Blog: http://wirednot.wordpress.com)

From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wesley Troy Scott
Sent: Tuesday, June 02, 2015 4:02 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Apple support site network


Jason,



We did this too and used the same approach as Randy, an ssid dedicated to the 
Apple store along with a subnet. We also turned off bcmc-optimization on the 
vlan interface and built an Apple store role that looks a lot like our wireless 
guests. The mac mini "hub" is on the same network as the "kiosks".



Troy Scott

Network Administrator

University of Wyoming




From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Jason Becker mailto:jbec...@wustl.edu>>
Sent: Tuesday, June 2, 2015 1:38 PM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
Subject: Re: [WIRELESS-LAN] Apple support site network

Thanks Randy,

If I have to go as far as to give them their own SSID I'll build it so the mac 
min and wireless devices are on the same network, BUT really don't want to 
start creating SSID's for each special circumstance that comes up.





Jason Becker

Network Systems Engineer,

Network Planning and Services

Tel:(314)935-5006
On 6/2/15 2:26 PM, Randy Mahurin wrote:
Jason,

I had to deal with the same issue (I believe) a couple of years ago.  
Essentially, we built a separate hidden WPA SSID for the display devices to 
connect to.  Also, had to build (or edit) a new mDNS profile to allow for 
tunes&play software.
We built a new mDNS profile only called by the SSID in the store.  Under 
general mDNS I had to add the following service name and service string, and 
then add those services to the new mDNS profile:

Name - tune&play --- String- _tnp-hub._tcp.local.
Name - tune&play_http -- String - _http._tcp.
Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started - 
http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay

Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker 
mailto:jbec...@wustl.edu>> wrote:
Has anyone setup a network for a Apple support site on their Campus?  From what 
I get from the third party bookstore manger is they need to have a public ip on 
a mac min that can call home with and then have all the wireless display 
devices talk back to the mac min over Airdrop.  This is all the info I got from 
them.



Any help I can get is GREATLY appreciated!!


Thanks,

--
Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.



--
Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple support site network

2015-06-02 Thread Wesley Troy Scott 
Jason,


We did this too and used the same approach as Randy, an ssid dedicated to the 
Apple store along with a subnet. We also turned off bcmc-optimization on the 
vlan interface and built an Apple store role that looks a lot like our wireless 
guests. The mac mini "hub" is on the same network as the "kiosks".


Troy Scott

Network Administrator

University of Wyoming



From: The EDUCAUSE Wireless Issues Constituent Group Listserv 
 on behalf of Jason Becker 

Sent: Tuesday, June 2, 2015 1:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Apple support site network

Thanks Randy,

If I have to go as far as to give them their own SSID I'll build it so the mac 
min and wireless devices are on the same network, BUT really don't want to 
start creating SSID's for each special circumstance that comes up.




Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006


On 6/2/15 2:26 PM, Randy Mahurin wrote:
Jason,

I had to deal with the same issue (I believe) a couple of years ago.  
Essentially, we built a separate hidden WPA SSID for the display devices to 
connect to.  Also, had to build (or edit) a new mDNS profile to allow for 
tunes&play software.
We built a new mDNS profile only called by the SSID in the store.  Under 
general mDNS I had to add the following service name and service string, and 
then add those services to the new mDNS profile:

Name - tune&play --- String- _tnp-hub._tcp.local.
Name - tune&play_http -- String - _http._tcp.
Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started - 
http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay

Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker 
mailto:jbec...@wustl.edu>> wrote:
Has anyone setup a network for a Apple support site on their Campus?  From what 
I get from the third party bookstore manger is they need to have a public ip on 
a mac min that can call home with and then have all the wireless display 
devices talk back to the mac min over Airdrop.  This is all the info I got from 
them.



Any help I can get is GREATLY appreciated!!


Thanks,

--
Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.



--
Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003
** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple support site network

2015-06-02 Thread Jason Becker 

Thanks Randy,

If I have to go as far as to give them their own SSID I'll build it so 
the mac min and wireless devices are on the same network, BUT really 
don't want to start creating SSID's for each special circumstance that 
comes up.




Jason Becker
Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006

On 6/2/15 2:26 PM, Randy Mahurin wrote:

Jason,

I had to deal with the same issue (I believe) a couple of years ago.  
Essentially, we built a separate hidden WPA SSID for the display 
devices to connect to.  Also, had to build (or edit) a new mDNS 
profile to allow for tunes&play software.
We built a new mDNS profile only called by the SSID in the store.  
Under general mDNS I had to add the following service name and service 
string, and then add those services to the new mDNS profile:


Name - tune&play --- String- _tnp-hub._tcp.local.
Name - tune&play_http -- String - _http._tcp.
Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started - 
http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay


Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker > wrote:


Has anyone setup a network for a Apple support site on their
Campus? From what I get from the third party bookstore manger is
they need to have a public ip on a mac min that can call home with
and then have all the wireless display devices talk back to the
mac min over Airdrop.  This is all the info I got from them.



Any help I can get is GREATLY appreciated!!


Thanks,

-- 
Jason Becker

Network Systems Engineer,
Network Planning and Services
Tel:(314)935-5006 

**
Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/.




--
Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003
** Participation and subscription information for this 
EDUCAUSE Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.





**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple support site network

2015-06-02 Thread Randy Mahurin 
Jason,

I had to deal with the same issue (I believe) a couple of years ago.
Essentially, we built a separate hidden WPA SSID for the display devices to
connect to.  Also, had to build (or edit) a new mDNS profile to allow for
tunes&play software.
We built a new mDNS profile only called by the SSID in the store.  Under
general mDNS I had to add the following service name and service string,
and then add those services to the new mDNS profile:

Name - tune&play --- String- _tnp-hub._tcp.local.
Name - tune&play_http -- String - _http._tcp.
Name - tune&play_hub  -- String - _tnp-hub._tcp.

This link got me started -
http://www.educause.edu/discuss/networking-and-emerging-technologies/wireless-local-area-networking-constituent-group/apple-tuneplay

Hope that helps

On Tue, Jun 2, 2015 at 1:05 PM, Jason Becker  wrote:

> Has anyone setup a network for a Apple support site on their Campus?  From
> what I get from the third party bookstore manger is they need to have a
> public ip on a mac min that can call home with and then have all the
> wireless display devices talk back to the mac min over Airdrop.  This is
> all the info I got from them.
>
>
>
> Any help I can get is GREATLY appreciated!!
>
>
> Thanks,
>
> --
> Jason Becker
> Network Systems Engineer,
> Network Planning and Services
> Tel:(314)935-5006
>
> **
> Participation and subscription information for this EDUCAUSE Constituent
> Group discussion list can be found at http://www.educause.edu/groups/.
>



-- 
Randy Mahurin
Office of Information Technology
Boise State University
1910 University Drive, Boise, ID, 83725-1249
Phone: (208) 426-4003

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple Support

2011-04-14 Thread Reynolds, Walter 
I do not have an answer about suppo, but am wondering what types of problems 
you are referring to.

--
Walt Reynolds
University of Michigan

On Apr 12, 2011, at 1:29 PM, "Lee H Badman" 
mailto:lhbad...@syr.edu>> wrote:

Beyond being in for-fee development programs (must suppress salty language at 
this juncture) has anyone established a support channel with Apple for things 
like complex wireless/authentication problems that even remotely comes close to 
being acceptable and reasonable to an enterprise customer? If so, can you share 
how you got there?

Currently, we’re on some bizarre $700 a call sham plan that thus far is 
yielding nothing of value, and the double bonus is that only one person out of 
our entire network and computing environment is supposedly allowed to talk with 
Apple’s *ahem* tech support.

Love your show,

Bewildered in Upstate

Lee H. Badman
Wireless/Network Engineer
Information Technology and Services
Adjunct Instructor, iSchool
Syracuse University
315 443-3003


** Participation and subscription information for this EDUCAUSE 
Constituent Group discussion list can be found at 
http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple Support

2011-04-12 Thread Julian Y. Koh 
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

At 11:40 AM -0700 4/12/11, Jeffrey Sessler wrote:
>engaging Cisco at certain levels can assist you with gaining access to
>Apple WiFi development people.

Definitely get Cisco involved.  I haven't had to deal with this kind of
problem on the wireless side, but I had a bug filed with Apple for _years_
about a problem with their L2TP/IPSec VPN client connecting to a Cisco VPN
concentrator through a NAT device beginning with Mac OS X 10.3 (or whenever
Apple introduced the L2TP/IPSec capability).  It didn't get fixed until OS
X 10.6.4, and that was after regularly asking Apple after every update why
it wasn't fixed yet.  The thing that finally got traction at Apple was
getting the Cisco product managers to reach out to their contacts at Apple.



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Version: 9.9.1.287

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-- 
Julian Y. Koh 
Manager, Network Transport 
Telecommunications and Network Services Northwestern University
PGP Public Key:

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] Apple Support

2011-04-12 Thread Jeffrey Sessler 
Lee,
 
If you're part of the Apple developer program, I find that submitting
OS X bug reports against wireless will typically result in contact with
appropriate developers. Also, engaging Cisco at certain levels can
assist you with gaining access to Apple WiFi development people. 
 
Jeff

>>> On Tuesday, April 12, 2011 at 10:29 AM, in message
,
Lee H Badman  wrote:


Beyond being in for-fee development programs (must suppress salty
language at this juncture) has anyone established a support channel with
Apple for things like complex wireless/authentication problems that even
remotely comes close to being acceptable and reasonable to an enterprise
customer? If so, can you share how you got there?
 
Currently, we’re on some bizarre $700 a call sham plan that thus far is
yielding nothing of value, and the double bonus is that only one person
out of our entire network and computing environment is supposedly
allowed to talk with Apple’s *ahem* tech support.  
 
Love your show,
 
Bewildered in Upstate
 
Lee H. Badman
Wireless/Network Engineer
Information Technology and Services
Adjunct Instructor, iSchool
Syracuse University
315 443-3003
 
 
** Participation and subscription information for this EDUCAUSE
Constituent Group discussion list can be found at
http://www.educause.edu/groups/. 

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.