RE: [WSG] No Helpdesk software based on webstandards?
Hi Sander I had to develop my own in c# asp.net2.0 to ensure standards compatability. This uses IIS, .net framwork 2.0 and sqlServer 2000. It didn't take all that long as really it was a request tracking system rather than a full blown intranet solution. But .net 2.0 is easy to shape into valid web standards and writes as compliant xhtml 1.1. Its pretty quick to code as well. I'd suggest a home grown approach if they can wait while you specify, model and code. Unfortunately, my employers own the intellectual copyright so I can't pass it on. You could check out the dotnetnuke portal modules to see if any can be adapted. Good luck! Peter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sander van Dragt Sent: 10 January 2006 15:28 To: wsg@webstandardsgroup.org Subject: [WSG] No Helpdesk software based on webstandards? Hello list, For the college I am working for I am looking for new helpdesk software for internal use on the college intranet. However I am unable to find any solution that's based on webstandards, the code on all software that we've come across is horribly and I would spent too much time cleaning up everything to consider it. Google search for 'helpdesk webstandards' doesn't turn up anything either, it seems the helpdesk software creators live seperated from the webstandards. Therefore as a last resort I was hoping perhaps one of the people here would have some experience of the software I look for. Preferably it could be based on IIS, ASP, SQL Server but alternatives will be considered, seeing as there aren't many contenders. -- Best regards, Sander van Dragt ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help ** ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
Re: [WSG] No Helpdesk software based on webstandards?
Maybe http://www.edgewall.com/trac/? It depends on the functionality and features you need. -- Jan Brasna :: www.alphanumeric.cz | www.janbrasna.com | www.wdnews.net ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
Re: [WSG] No Helpdesk software based on webstandards?
If it's for internal use then you must have a fairly standard platform for it to run on (I'm guessing windows 2000 or XP machines with IE6) in that case web standards would be a fairly low priority as you have such a common interface to work with. Samuel http://www.seasonstravel.com.au Sander van Dragt wrote: Hello list, For the college I am working for I am looking for new helpdesk software for internal use on the college intranet. However I am unable to find any solution that's based on webstandards, the code on all software that we've come across is horribly and I would spent too much time cleaning up everything to consider it. Google search for 'helpdesk webstandards' doesn't turn up anything either, it seems the helpdesk software creators live seperated from the webstandards. Therefore as a last resort I was hoping perhaps one of the people here would have some experience of the software I look for. Preferably it could be based on IIS, ASP, SQL Server but alternatives will be considered, seeing as there aren't many contenders. -- Best regards, Sander van Dragt ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help ** ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
Re: [WSG] No Helpdesk software based on webstandards?
On 10/01/06, Samuel Richardson [EMAIL PROTECTED] wrote: If it's for internal use then you must have a fairly standard platform for it to run on (I'm guessing windows 2000 or XP machines with IE6) in that case web standards would be a fairly low priority as you have such a common interface to work with. Samuel http://www.seasonstravel.com.au You are joking of course? What about *employees* present or future with disabilities? Sander van Dragt wrote: Hello list, For the college I am working for I am looking for new helpdesk software for internal use on the college intranet. However I am unable to find any solution that's based on webstandards, the code on all software that we've come across is horribly and I would spent too much time cleaning up everything to consider it. snipped -- Karl Dawson Crusader for Web Standards and Accessibility http://www.thatstandardsguy.co.uk -- Accessites Team Member - http://www.accessites.org/ -- The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect. Tim Berners-Lee - W3C Director and inventor of the World Wide Web N���.�Ȩ�X���+��i�� n�Z�֫v�+��h��y�m�쵩�j�l��.f���.�ץ�w�q(��b��(��,�)උazX����)��
Re: [WSG] No Helpdesk software based on webstandards?
Your confusing web accessibility with web standards, a page can be valid XHTML while not being accessible, likewise this works in reverse. You are joking of course? What about *employees* present or future with disabilities? ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
Re: [WSG] No Helpdesk software based on webstandards?
Samuel Richardson wrote: Your confusing web accessibility with web standards, a page can be valid XHTML while not being accessible, likewise this works in reverse. I believe that Karl rightly meant web standards in the wider sense. It's not just the syntax side (valid XHTML, CSS layout) but the semantic/structural side of web standards (headers are marked up as H1, H2, etc, inputs and other form widgets are appropriately labelled, etc)... Of course, a lot of AT compensate for tag soup, and a page that is just shy of validation because of some trivial syntax error is not, in most cases, going to cause a huge accessibility barrier. However, a site/system that completely does away with correct semantics, uses triple- or quadruple-nested tables for layout, etc will be a lot more difficult, if not impossible, to use by users relying on AT. P -- Patrick H. Lauke __ re·dux (adj.): brought back; returned. used postpositively [latin : re-, re- + dux, leader; see duke.] www.splintered.co.uk | www.photographia.co.uk http://redux.deviantart.com __ Web Standards Project (WaSP) Accessibility Task Force http://webstandards.org/ __ ** The discussion list for http://webstandardsgroup.org/ See http://webstandardsgroup.org/mail/guidelines.cfm for some hints on posting to the list getting help **
