On Fri, 2010-08-27 at 13:35 -0400, John A. Sullivan III wrote: > On Wed, 2010-08-25 at 16:38 -0400, John A. Sullivan III wrote: > > Hello, all. We've seen this bug rarely but enough to know that it is a > > real bug and not just a coincidence. Here is the report from our > > internal trouble ticket. Unfortunately, it smells like it might be > > something in the NX libraries: > > > > The user called because she could not see her mouse cursor in her > > virtual desktop. It was visible in her physical desktop. As we later > > observed, it was indeed present in the virtual desktop, e.g., if she > > happened to stop the mouse over a file in Konqueror, it would display > > the thumbnail, but the mouse cursor was not visible. > > > > We tried suspending and reconnecting; that did not work. I could see > > where the mouse was supposed to be via my VNC session to her physical > > desktop so I tried to change the mouse cursor theme but that did not > > work (and required a restart of KDE). > > > > Finally, before rebooting to try to re-establish the connection between > > her physical and virtual desktops to display the mouse cursor, we > > thought to suspend her X2Go session and then completely close her X2Go > > client. When she restarted the client and reconnected to her X2Go > > session, the mouse had re-appeared. We did not need to reboot the > > physical computer. > <snip> > We saw this again today for the same user. Has anyone else experienced > this? Thanks - John <snip> We now have another user who experienced this twice today. I'm willing to put in the time to troubleshoot this but I'm not sure where to begin. Any ideas? Thanks - John
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